Multiple hard drive failures on multiple mid-2012 13" macbook pros
I have a mid-2012 13" MacBook Pro (500GB hard drive), which is actually the third one I've owned in two years. The hard drive on my first laptop failed and was replaced at least five times (I lost count) before Apple agreed to just replace the machine after about a year and a half. Thinking that was the end of it, I was unpleasantly surprised when the second machine's hard drive failed after just a month. Luckily, Apple was willing to replace it right away since it had only been a month. Now it's been about four months since I've gotten my third laptop, and its hard drive has just failed.
At this point, it seems like the problem is something I'm doing, but I don't see how that's possible - I don't handle my laptop any differently than the average college student, and many of my friends who own MacBooks haven't had this issue. I don't have above average knowledge of computers, and Apple representatives haven't offered any solutions aside from just replacing the hard drive, so I know that that's exactly what they're going to do if I take it to the Genius Bar again. I know enough to see that the issue isn't the hard drive, and I'm so fed up now that I just want to get rid of this laptop altogether. Does anyone know of anything that could be causing the problem, and is there anything else I can do?
The range of reported problems using an external monitor or projector and the mid-2012 MBP is dizzying. The only way I've found to use an external monitor is to shutdown and plug the monitor in prior to rebooting. Any attempt to attach a monitor (or projector) after I'm up and running fails. All the trashing of plist files, resetting PRAM, etc etc. doesn't solve anything.
And turn off energy savings. If my MBP goes to sleep, it won't find the external monitor when waking. I have to reboot again.
Bush league problems. Our only encouragement is that it appears to be a software issue, since booting into Windows solves the problem. So we can hope for a fix. I'm pretty disgusted with Apple here. They've had a lot of time to fix this since 10.8 was released. I've been an exclusive Apple user since 1984. But as they've gotten fat and sassy, their quality control and responsive service has sunk. I can put up with their secretive, non responsive approach if things get fixed. But if they don't, they're headed for the ash heaps.
Similar Messages
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Multiple Hard Drive Failures in 2 months on 2 MacBook Pros
I have a mid-2009 13" MacBook Pro with a 320GB hard drive. In early Feb. the hard drive failed suddenly and would no longer mount. My Apple Store replaced it and I restored from a Time Machine backup. A week later the hard drive failed again. It was again replaced, and they order a completely new machine. On the second restore I did not restore from Time Machine but rather moved the files I wanted, iTunes, iPhoto, documents, as to not bring along bad system files. The new computer came in and I set it up as a new machine and transferred files from the old Time Machine but did not do a full restore. I then erased Time Machine and ran a fresh backup. Two weeks later the hard drive on the new machine failed. It locked up so I powered down and upon restart got the file folder with a question mark and the hard drive was nowhere to be found. The Apple Store kindly replaced my hard drive for the third time, the second hard drive in a two week old computer. The asked me to not move any files from Time Machine for a couple of weeks.
I now have my fourth hard drive in 2 months and I do not want a fifth. In fact, the first computer may have failed three times. At this point I don't remember. The Geniuses at the Apple Store are stumped so I'd appreciate any input. What the heck is going on here?
My theories
1. Simple bad luck
2. A file in iTunes, iPhoto or an Office, iWork, pdf...... is causing the failures
3. Restoring Office from Time Machine is killing it.
4. I'm doing something to cause physical damage. I've never dropped it and I handle it fairly carefully and in the same way I've handled every other Mac laptop I've had in the past 10 years.
5. Moving the computer immediately after closing the lid to sleep. I've been told that the disk doesn't stop spinning until the sleep light pulses and moving it around too much too soon can cause damage. I've been doing this every laptop I've had and in the past much more aggressively as a grad student hurrying out of class rooms.
6. My most recent idea, not having the Put hard disk(s) to sleep when possible button checked in System Prefs. I unchecked it for better performance but maybe this is causing the hard drive to never lock when sleeping so when I move it around the heads bang on the disks.?
7. Something environmental. Using it on my lap? Setting it on the couch or ottoman while running? A power surge?
Please help. Thanks a lot.Dunno about your hard drive issue.
However, everything you list in number seven are definite no-no's. All of them, except power surge, will cause heat related problems.
Have a nice day.
Boyd
Message was edited by: Boyd Porter -
Can I use my Mid 2012 13" MacBook Pro to drive two displays?
I have a Mid 2012 13" MacBook Pro (NOT Retina - I wanted the optical drive...) connected to a 27" Thunderbolt Display. If I get a MiniDisplay Port <-> MiniDisplay Port Cable (and connect it between the Thunderbolt Port on the Thunderbolt Display, and the MiniDisplay Port on the iMac), will the MacBook Pro also be able to drive my 27" Mid 2010 iMac as an external Monitor?
If not, will the iMac be able to drive the Thunderbolt display?
I'm trying to get to documents side by side on the 27" monitor so I can move data between them - Word/Word, Word/Excel, etc.,
It would be nice to know the answer before I go to the store and drop the $ on the cable...
Many thanks,
ChrisAfter lots of reading, it seems it is possible (thanks for the link, OGELTHORPE), but I haven't been able to figure out the right cable configuration.
Confirmed my MacBook Pro (mid 2012) supports two Thunderbolt Displays
Confirmed my iMac (mid 2010) supports Target Display Mode
Confirmed this is possible based on the below...
6. Can I use an Apple Thunderbolt Display and an iMac in Target Display Mode to act as two additional displays for my Thunderbolt-equipped Mac?
Yes. If your Thunderbolt-equipped Mac supports two Thunderbolt displays this is possible. Your Thunderbolt-equipped Mac will need to be connected to your Apple Thunderbolt display and the iMac will need to be connected to the Thunderbolt port of the Apple Thunderbolt display. Not all iMacs support Target Display Mode. See Target Display Mode: Frequently Asked Questions (FAQ) for more information. Once connected, place the iMac into Target Display Mode to enable it as the second external display.
Notes:
Make sure the Thunderbolt Display is connected to your Thunderbolt-equipped Mac and is being recognized and used by the Thunderbolt-equipped Mac before connecting the iMac to the Thunderbolt display.
If the iMac is placed in the Thunderbolt chain before the Apple Thunderbolt Display, the Thunderbolt display will work as an external display for the iMac and it will stay active as an external display for the iMac, but it will not function with the main Thunderbolt-equipped Mac using the iMac's display.
To use an iMac in Target Display Mode when connected to an Apple Thunderbolt Display, the iMac must be Thunderbolt-enabled, and a Thunderbolt cable must be used (not a mini-DP cable).
The bulletpoint that worries me is the last one. I have tried with both a mini display port cable AND a thunderbolt cable, but the last bulletpoint seems to suggest that this is not possible if the iMac is NOT a Thunderbolt enabled iMac (which mine isn't). It does however say elsewhere that my iMac acting in TDM mode acts as a Thunderbolt Display, so it's all a bit confusing!!! It seems that my MacBook Pro can't drive both displays; so now I'm trying to figure out how to get the iMac to treat my Thunderbolt display as a second monitor.
Fingers crossed... -
Mid-2012 retina macbook pro nvidia gpu panics
I bought my mid-2012 retina macbook pro in September 2012. It is 8 months out of warranty. I always look after it and use it carefully. Since 2 weeks ago, I encountered the problems below,
1.turn into black screen after running for about 15 mins, but the system is still running because the keyboard is still functional. After reboot, i record the log as below, it shows that it is a GPU Panic.
2. display would not turn on after pressing the power button but can still hear the apple start up chime and the system keep running with the screen
off.
3. after erased the hard drive and re-installed Mavericks. Under a new installed system, it can run normally for about 1 day, after that especially after a shut down or restart, the problems above came back.
I am currently working in Thailand but I have no plan to go back to the US in a short period of time. I brought the laptop to the local apple service, they said it is certainly the logic board or GPU failure and the parts need to be replaced. The cost of the replacement is around half of the price that I paid for this laptop. I feel really disappointed so I called apple telephone service if there is anything that they can help. However, instead of helping me allocate the cause of these problems, the suggestion I received is to buy a new Mac Book and accept the fact that I am just unlucky in this case.This is the first time in my life to encounter mother board or GPU failure excluding artificial damage, they are supposed to be reliable espeically under the name of Apple. It is just so hard for me to accept it.
Below is the system message of the problem, it would be much appreciated if anyone can give me some suggestion that can help me to fix my problem at the lowest cost. Thank you very much.
Anonymous UUID: 398E619F-8811-6838-BEFC-13DF20E24CAE
Tue May 27 10:02:04 2014
panic(cpu 4 caller 0xffffff7fa970bf7c): "GPU Panic: [<None>] 3 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x102c00000 0xffffff8138e01000 0x0e7150a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.5.26/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 4), Frame : Return Address
0xffffff8135403300 : 0xffffff8027422fa9
0xffffff8135403380 : 0xffffff7fa970bf7c
0xffffff8135403450 : 0xffffff7fa7e04bf4
0xffffff8135403510 : 0xffffff7fa7eceeaa
0xffffff8135403550 : 0xffffff7fa7ecef1a
0xffffff81354035c0 : 0xffffff7fa81039e2
0xffffff8135403630 : 0xffffff7fa7ef1985
0xffffff8135403650 : 0xffffff7fa7e0b6ad
0xffffff8135403700 : 0xffffff7fa7e091b8
0xffffff8135403900 : 0xffffff7fa7e0a258
0xffffff81354039e0 : 0xffffff7fa7faa54f
0xffffff8135403a50 : 0xffffff7fa7faa711
0xffffff8135403a70 : 0xffffff7fa7faa6dc
0xffffff8135403a90 : 0xffffff7fa7f9eed1
0xffffff8135403c60 : 0xffffff7fa7db68ab
0xffffff8135403cf0 : 0xffffff7fa7d9ff12
0xffffff8135403d70 : 0xffffff7fa7da30b9
0xffffff8135403db0 : 0xffffff7fa7da298c
0xffffff8135403e20 : 0xffffff7fa7d6a492
0xffffff8135403e60 : 0xffffff7fa7d6973a
0xffffff8135403e90 : 0xffffff7fa7d65a44
0xffffff8135403ef0 : 0xffffff80278b0330
0xffffff8135403f30 : 0xffffff80278aedd2
0xffffff8135403f80 : 0xffffff80278aeea7
0xffffff8135403fb0 : 0xffffff80274d7127
Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7fa7d5b000->0xffffff7fa7d92fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7fa7abe000
com.apple.iokit.IONDRVSupport(2.4.1)[B93BBFC9-9ED5-3DDD-8CED-5EDA081BB997]@0xff ffff7fa7d9e000->0xffffff7fa7dadfff
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7fa7d5b000
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7fa7abe000
com.apple.driver.AppleMuxControl(3.5.26)[B67CD59F-1344-37BC-8A9A-46D6D3DCA13D]@ 0xffffff7fa96fd000->0xffffff7fa9710fff
dependency: com.apple.driver.AppleGraphicsControl(3.5.26)[C0F9A79F-167E-3A68-873C-5CE17B97F B11]@0xffffff7fa96f5000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7fa86f8000
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7fa7abe000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7fa7d5b000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7fa96f8000
com.apple.nvidia.driver.NVDAResman(8.2.6)[DB59C243-61DE-3B0C-86C3-6D89446F6F14] @0xffffff7fa7db4000->0xffffff7fa8027fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7fa7abe000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[B93BBFC9-9ED5-3DDD-8CED-5EDA081BB997]@0xff ffff7fa7d9e000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7fa7d5b000
dependency: com.apple.AppleGraphicsDeviceControl(3.5.26)[E971FED4-805F-3462-9D93-1919EBE3DC 82]@0xffffff7fa7dae000
com.apple.nvidia.driver.NVDAGK100Hal(8.2.6)[AE5D65B5-1E26-3509-97B9-C68D97C2114 3]@0xffffff7fa8033000->0xffffff7fa81dffff
dependency: com.apple.nvidia.driver.NVDAResman(8.2.6)[DB59C243-61DE-3B0C-86C3-6D89446F6F14] @0xffffff7fa7db4000
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7fa7abe000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13D65
Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide: 0x0000000027200000
Kernel text base: 0xffffff8027400000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 4244147392
last loaded kext at 3660204124: com.apple.driver.AppleGraphicsDevicePolicy 3.5.26 (addr 0xffffff7fa9719000, size 40960)
loaded kexts:
com.apple.driver.AppleGraphicsDevicePolicy 3.5.26
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.4f1
com.apple.driver.AGPM 100.14.15
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDAHardwareConfigDriver 2.6.1f2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleHDA 2.6.1f2
com.apple.iokit.IOBluetoothUSBDFU 4.2.4f1
com.apple.driver.AppleMikeyDriver 2.6.1f2
com.apple.driver.AppleIntelHD4000Graphics 8.2.6
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.GeForce 8.2.6
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleIntelFramebufferCapri 8.2.6
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelMCEReporter 104
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.nvidia.NVDAStartup 8.2.6
com.apple.driver.AppleMuxControl 3.5.26
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyEventDriver 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.driver.AppleUSBHub 666.4.0
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleSDXC 1.5.2
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleUSBXHCI 677.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.DspFuncLib 2.6.1f2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothFamily 4.2.4f1
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.iokit.IOAcceleratorFamily 98.20
com.apple.nvidia.driver.NVDAGK100Hal 8.2.6
com.apple.nvidia.driver.NVDAResman 8.2.6
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleThunderboltEDMSink 2.1.3
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.iokit.IOAcceleratorFamily2 98.20
com.apple.AppleGraphicsDeviceControl 3.5.26
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.0d11
com.apple.driver.AppleHDAController 2.6.1f2
com.apple.iokit.IOHDAFamily 2.6.1f2
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleGraphicsControl 3.5.26
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 677.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f35
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
Anonymous UUID: 398E619F-8811-6838-BEFC-13DF20E24CAE
Fri May 30 07:14:17 2014
panic(cpu 4 caller 0xffffff7fac957f7c): "GPU Panic: [<None>] 3 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x102c00000 0xffffff813bee2000 0x0e7150a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.5.26/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 4), Frame : Return Address
0xffffff8135e22d70 : 0xffffff802a622fa9
0xffffff8135e22df0 : 0xffffff7fac957f7c
0xffffff8135e22ec0 : 0xffffff7fab0a2bf4
0xffffff8135e22f80 : 0xffffff7fab16ceaa
0xffffff8135e22fc0 : 0xffffff7fab16cf1a
0xffffff8135e23030 : 0xffffff7fab3a210a
0xffffff8135e230c0 : 0xffffff7fab3b9509
0xffffff8135e23100 : 0xffffff7fab1e563b
0xffffff8135e23130 : 0xffffff7fab1e55c5
0xffffff8135e23160 : 0xffffff7fab2f156f
0xffffff8135e23190 : 0xffffff7fab2f3241
0xffffff8135e23230 : 0xffffff7fab2f3808
0xffffff8135e232b0 : 0xffffff7fab0b7a53
0xffffff8135e23300 : 0xffffff7fab2f7a27
0xffffff8135e23460 : 0xffffff7fab2f7eca
0xffffff8135e234e0 : 0xffffff7fab1a47c2
0xffffff8135e236b0 : 0xffffff7fab1a3363
0xffffff8135e236f0 : 0xffffff7fab1b34cc
0xffffff8135e23750 : 0xffffff7fab1ad937
0xffffff8135e23770 : 0xffffff7fab169c6a
0xffffff8135e237b0 : 0xffffff7fab168d54
0xffffff8135e23810 : 0xffffff7fab0a6030
0xffffff8135e23830 : 0xffffff7fab0a6a27
0xffffff8135e23a50 : 0xffffff7fab0a6d14
0xffffff8135e23af0 : 0xffffff7fab054450
0xffffff8135e23b70 : 0xffffff7fab053cbe
0xffffff8135e23bd0 : 0xffffff7fab0555e6
0xffffff8135e23c10 : 0xffffff7fab00a445
0xffffff8135e23ca0 : 0xffffff7fab002675
0xffffff8135e23ce0 : 0xffffff7fab0561a8
0xffffff8135e23d30 : 0xffffff802aa97993
0xffffff8135e23d90 : 0xffffff802aaccf05
0xffffff8135e23e00 : 0xffffff802a6b61ab
0xffffff8135e23e50 : 0xffffff802a626bf1
0xffffff8135e23e80 : 0xffffff802a6139f5
0xffffff8135e23ef0 : 0xffffff802a61e043
0xffffff8135e23f70 : 0xffffff802a6c989d
0xffffff8135e23fb0 : 0xffffff802a6f3c76
Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7faaff9000->0xffffff7fab030fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7faacbe000
com.apple.driver.AppleMuxControl(3.5.26)[B67CD59F-1344-37BC-8A9A-46D6D3DCA13D]@ 0xffffff7fac949000->0xffffff7fac95cfff
dependency: com.apple.driver.AppleGraphicsControl(3.5.26)[C0F9A79F-167E-3A68-873C-5CE17B97F B11]@0xffffff7fac941000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7fab949000
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7faacbe000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7faaff9000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7fac944000
com.apple.nvidia.driver.NVDAResman(8.2.6)[DB59C243-61DE-3B0C-86C3-6D89446F6F14] @0xffffff7fab052000->0xffffff7fab2c5fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7faacbe000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[B93BBFC9-9ED5-3DDD-8CED-5EDA081BB997]@0xff ffff7fab03c000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7faaff9000
dependency: com.apple.AppleGraphicsDeviceControl(3.5.26)[E971FED4-805F-3462-9D93-1919EBE3DC 82]@0xffffff7fab04c000
com.apple.nvidia.driver.NVDAGK100Hal(8.2.6)[AE5D65B5-1E26-3509-97B9-C68D97C2114 3]@0xffffff7fab2d1000->0xffffff7fab47dfff
dependency: com.apple.nvidia.driver.NVDAResman(8.2.6)[DB59C243-61DE-3B0C-86C3-6D89446F6F14] @0xffffff7fab052000
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7faacbe000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13D65
Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide: 0x000000002a400000
Kernel text base: 0xffffff802a600000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 4961775217
last loaded kext at 4777458082: com.apple.driver.AudioAUUC 1.60 (addr 0xffffff7fac131000, size 32768)
loaded kexts:
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.4f1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.1f2
com.apple.driver.AGPM 100.14.15
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDAHardwareConfigDriver 2.6.1f2
com.apple.driver.AppleHDA 2.6.1f2
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.GeForce 8.2.6
com.apple.driver.AppleIntelHD4000Graphics 8.2.6
com.apple.iokit.IOBluetoothUSBDFU 4.2.4f1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleLPC 1.7.0
com.apple.nvidia.NVDAStartup 8.2.6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleMuxControl 3.5.26
com.apple.driver.AppleIntelFramebufferCapri 8.2.6
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleIntelMCEReporter 104
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyEventDriver 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.AppleSDXC 1.5.2
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleUSBXHCI 677.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.DspFuncLib 2.6.1f2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOAcceleratorFamily 98.20
com.apple.nvidia.driver.NVDAGK100Hal 8.2.6
com.apple.nvidia.driver.NVDAResman 8.2.6
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleGraphicsControl 3.5.26
com.apple.iokit.IOAcceleratorFamily2 98.20
com.apple.AppleGraphicsDeviceControl 3.5.26
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.0d11
com.apple.driver.AppleHDAController 2.6.1f2
com.apple.iokit.IOHDAFamily 2.6.1f2
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOBluetoothFamily 4.2.4f1
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleThunderboltEDMSink 2.1.3
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 677.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f35
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4Just started getting these too. The only workaround I've found online is disable the discrete graphics card using gfxCardStatus. I can't use my multiple monitors when using just the integrated graphics card, but it's allowed me to limp along until I have time to get into an Apple Store.
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HT2952 Bus power while sleeping on mid-2012 15" MacBook Pro?
I have an external hard drive connected to the Firewire 800 port with a FW800-FW800 cable. It is bus-powered. On my previous Mac, a mid-2009 13" MacBook Pro, the drive would remain powered while the computer was asleep - it would spin down, but the lights on the drive would remain on, and it would spin up again when the computer woke up. Perfect. But my mid-2012 15" MacBook Pro cuts off bus power in sleep mode, so the drive no longer wakes up with the computer. Both are running OS X 10.8.3.
The FireWire Ports: Specifications KB article says, "Output power is always available if the Apple computer is connected to AC power or is running (even on battery). Output power can be used to power FireWire hubs and devices such as disk drives and audio break-out boxes that operate within the limits of the computer’s FireWire port." I don't know whether "always available" includes sleep mode.
The reason this is a problem is because when I wake up the computer, the drive remains off, so any applications that had open files from that drive get confused, changes lost, etc. Basically, it's a disturbance.
I have tried resetting the NVRAM and SMC on the newer MBP, but it didn't change this behavior.Thing is, at least I experience a very similar issue (as have many others) with AC Power. The OP doesn't really state whether on battery or AC power.
I had my 2011 MBP for over 2 years and my MOTU Ultralite audio interface for the same period. For the entire 2 years, my MOTU would be conneceted via FW800 and bus-powered. It would not lose power when my computer went to sleep (default Snow Leopard settings, going more than 24 hours without being touched). A few months ago, a new piece of software asked me to upgrade to Mountain Lion and, since that upgrade, I've had problems with my MOTU losing power when connected via FW800, all while connected to AC power... for no good reason.
At least while on AC power, I would think "always available" means always available regardless of sleep mode.
Like the OP, I have not had succes with NVRAM or SMC resets.
In browsing other threads, I see that some have had some success resetting permissions. -
My Western Digital external hard drive suddenly stopped showing up on my macbook pro and it disappeared from disk utility. I have tried making invisible files visible but nothing has worked and my hard drive shows up on a PC but not my Mac anymore.
What is the manufacturer of the external and how old is it? Does it have its own AC power supply or is it USB bus powered?
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My internal hard drive isn't being recognized on my macbook pro but when I put the HD in my Mac Pro (desktop), the desktop computer recognizes the HD. When I insert the installer CD on my laptop, it also doesn't recognize my hard drive. Please help! Thank you!
I've also been getting an image with the folder and question mark. I've tried everything on the apple support page but it doesn't seem to work either.Well, I tried all of your suggestions and they didn't work -- no surprise because I was trying to backup to my external c.d. disk. Duh! The application for the home is in the mail.
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What Internal hard drive can I use to upgrade my macbook pro 2010
what Internal hard drive can I use to upgrade my macbook pro 2010
You may use any 2.5" SATA notebook drive not higher than 12.5 mm that uses either 1.5 or 3.0 Gb/s interface. Visit OWC for available options and prices.
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Can i use my ext hard drive USB 2 on the the new macbook pro laptops with a USB3
can i use my ext hard drive USB 2 on the the new macbook pro laptops with a USB3
stephan ach wrote:
but i read that there are lots of problems with the new macbook pro. i have all my data on ext. la cie hard drive. i wont have a problem reading them?
What problems specifically? If you have a problem you should start your own thread and explain the problem in detail.
External USB devices including hard drives and DVD work fine on the new Macbook Pros. -
How do i find out if i have a ivy bridge in my mid 2012 13" macbook pro
how do i find out if i have a ivy bridge in my mid 2012 13" macbook pro?
Read this:
Ciao. -
Is it bad for the hard drive or the processor to carry my macbook pro while it is asleep?
I know for a fact that old notebooks used IDE hard drives and thus if they are carried while in sleep mode, it might damage the hard drive. For a Macbook Pro, is it dangerous at all to carry it while in sleep mode? Does it affect the processor or the hard drive or any other hardware at all?
Thanks,
jWelcome to Apple Support Communities
In general, it is dangerous to carry any laptop with a physical hard drive while it is turned on, as the hard drive might get damaged. However, the MacBook Pro with Retina display (the same applies to the new MacBook and all MacBooks Air) uses flash storage, so you can just put the computer to sleep and carry it (you can do it even if it is turned on): no parts will be damaged. -
I purchased a MacBook Pro just before last Christmas and in late January or early February the hard drive failed and had to be replaced. I was told then that it was a fluke and not to worry about it that the chances of it happening again were very slim. Well, yesterday it happened once again.
That is now 2 hard drive failures within 4 months of each other, and within 6 months of being purchased new. This is simply unacceptable for a computer that costs nearly $3,000 with an extended warranty.
Until Macintosh figures out this problem, I would advise everyone to stay away from the MacBook Pro. From what I was told by the "Genius" at the Apple Store yesterday when I was having the hard drive replaced once again, "Apple knows about this problem". Well, they may know about it, but apparently they are not doing anything about it because the problem still exists.
I guess they assume its cheaper to just keep replacing hard drives every 2 or 3 months than to fix the problem and have a satisfied customer.
WARNING - Do not buy the MacBook Pro unless you do not mind spending several days reloading your software and files onto a new hard drive every 2 or 3 months.Even with a backup, that does not reinstall all of the software onto the new hard drive, only the personal files and data. I have over $15,000 worth of software that I have to painstakingly reinstall each time this happens.
You are mistaken. If you've backed up by cloning the entire hard drive, everything on it is backed up and can simply be cloned onto a new hard drive. Nothing at all needs to be reinstalled from any other source. If you clone to a portable hard drive, you can take it with you on location. If your primary drive fails there, you'll be able to boot to your portable drive exactly as if it were the internal drive, and keep right on working without missing a beat. A 250GB Seagate FreeAgent To Go portable USB2 drive containing a clone of my MBP's internal drive goes everywhere I go, and is ready to step into the place of my internal drive in moments if ever it should go pear-shaped.
Believe me, I am not making this up, and there is no Catch-22. This is what cloning software is for, and it works beautifully. You may have good uses for other kinds of backups too, but a bootable clone of your primary internal hard drive would be invaluable to you as an additional protection against lost time and work in the field.
http://www.bombich.com/software/ccc.html
http://www.shirt-pocket.com/SuperDuper/SuperDuperDescription.html
I've used both, and I prefer SuperDuper. It's simplicity itself to use, and costs under $30. Carbon Copy Cloner is free, offers more selective-copying options, and in the versions I've used, it presented more inscrutable messages that I didn't know how to interpret, leaving me wondering what had and hadn't happened. I'm told those rough edges have been polished off in recent versions, but I haven't tried them. SuperDuper works very, very well for me and never leaves me puzzled. -
Multiple Hard Drive Failures on my Macbook Pro - Entourage reminders?
Over the past 2 months I've had three hard drives fail on three different macbook pro computers.
I've retraced my steps, searched many forums, and spoken with multiple Mac Geniuses but still can't figure out what's happening. The IT guy at work is about to kill me and I really want to figure out what's going wrong so I can fix it (or change my current behaviors).
Computer #1 - Out of the box, 2-3 weeks old. I took the computer home to do some work over the weekend. I didn't turn the it off before transporting it, but I did wait for it to go to sleep completely (I've since read that it takes a few moments while things in RAM switch over to the Hard Drive to save incase of power failure). I worked on it a bit at home, mostly just internet searches and a few word documents. When I returned to work my computer was running slowly and suddenly all of the programs locked. Since I've had this problem before with my personal computer (a G4 Powerbook), I tried the force quit options to no avail so I just held down the power key to power off. When I rebooted I got the dreaded "no" symbol.
Computer 2: IT gave me a used macbook pro that they repurposed for me. I made sure to shut down before transporting this computer. A few days later, before I even got to transfer all of my files, the computer started running slowly, programs locked. I eventually got the computer to shut itself down (as IT didn't want me to do a forced reboot) but upon restarting I got an even more dreaded screen, the folder with a question mark in it.
Computer 3: It was a fairly new computer, though a bit more ram, and probably only a few months old (used by a freelancer). It worked great. I took it home several times, transfered all of my files. Set up everything perfectly. Three weeks in, after working at my desk for about 4 hours, everything began to slow down. I called IT immediately and remotely sent a force shut down message. Nothing happened for about 15 minutes so I left for a meeting. I came back a few hours later and my computer was off. When it restarted, nothing appeared. There wasn't a "no" symbol or folder with a question mark in it, just a blank screen.
I've read and thought about all of the options.
- Large Magnet somewhere - It would have affected my personal computer (if at home) or my colleagues (if at work) or everyone else in nyc (while on the subway)
- Too hot - Possible I suppose, but how does running iTunes, powerpoint, and entourage do this?
- Downloaded something/Virus - We don't have administrative privileges. I can only update some software and send/receive folders. Plus, can any single file cause this much damage?
- Moved before asleep - This might have happened on the first computer, but I doubt it could happen to three. I always shut it down now before transporting, and I was sitting at my desk for hours before I had any trouble last time.
The one common factor that I haven't mentioned.
We use Entourage as a mail client here.
Each time the computer froze, the first things to freeze were the Entourage calendar reminders. Entourage seems to run strangely with the airport, but not with our LAN. When my computer froze last time, I had the aiport on but was working off the LAN. Could Entourage cause this much trouble? Has anyone else had trouble with entourage calendar reminders or failing hard drives?
Oh, and it also always happens on a Monday. I've taken the computers home multiple times though, so I'm not sure if it's something I'm doing during the transport or not, but the computer is always off now when I move it. I also cary my personal computer with me often, same routes and bags, so I'm not sure why it's not affected.
Thankscolumbus new boy wrote:
How crap is that?
It's not crap at all.
It's not that simple. For example, I've 3500 songs on my MacBook but don't want them all on my phone, so I have to manually select each song again???
There has to be a solution.
Why not simply make a playlist with the songs you want on the iPhone?
and maintain a current backup of your computer. -
Multiple Hard Drive Failures on Macbook Pro 15inch (late 2008)
So I just lost my THIRD hard drive since July on my refurbished Macbook Pro. I was told when the first one failed it was just bad luck. That hard drives fail once in a while. Then in December when the 2nd one died I was told there was no way there was a connection but they would run test on the macbook Pro. Both times I told the genius workers that my Macbook pro runs very very hot at random times (not all the time and I have not had it happen at an Apple store) and that I have many friends with Macs and I have never had a friend macbook get as hot as mine but both times I was told that my macbook could not be getting too hot it would shut off if it got too hot. The 2nd time I was told all the test came back normal and it was just bad luck the 2nd hard drive failed. SO.....
Anyways so yesterday my hard drive is failing again!!!! Third time! since July!!!
So my question anyone else having this problem?
I am sure that there is a problem with the macbook pro that is leading these failures-- but I cannot get an apple genius to believe me. I personally think it is time for Apple to replace my macbook pro if they cannot fully determine the underlying problem. Anyone have these issues?
I am headed to an apple store tomorrow but it is a 2.5 hour drive (one way) for me and this gets really really old each time I lose a hard drive!!A drive can be so badly corrupted that it doesn't work, but be resurrected through repartitioning and reformatting etc, TravisPaul.
On some occasions, too, I can imagine an over-pressured service department deciding to simply replace a drive rather than go to the trouble of thoroughly troubleshooting it and "not being able" to recover data from it for much the same reasons! It takes less time, though there is no evidence that this is what has happened here, of course, and I wouldn't expect it to occur in an Apple Retail Store.
The symptoms you report could just as readily involve corruption as failure. Doesn't sound like lack of free space was an issue. Did you attempt any repair processes yourself before taking them in (repairing the disk with Disk Utility or a Safe Boot, checking SMART status, reformatting the drives and re-installing your OS etc?) If three drives have really failed there is either another , undiagnosed, problem or you have been extremely unlucky, but probability being what it is, given the number of these computers in circulation, I guess it must happen every once in a while. Heck, a person I know lost their house in the Australian bushfires last year and then got caught up in the Peruvian mudslides while on a holiday trying to forget about the house! Even lightning really does strike more than once in the same spot occasionally.
Cheers
Rod -
Likelyhood of being replaced on multiple hard drive failures.
My 17" Core duo macbook pro just ate its 2nd harddrive. I am outside of the apple warranty but luckily purchased apple care and they are taking care of everything. After 3 repairs does apple replace the entire unit? Or is there a set number of times that requires them to replace it.
And if they replace it do you have any options in what you get. Do you get an identical model or a newer core 2 duo model. I would be willing to pay a difference to get the core 2 duo 15" version if the option were given to me. Just curious how applecare handles these situations.
ThanksYou're right in that Apple should treat everything it sells with the same weight. However, given the information provided one could hardly conclude that there was a pattern of drive destruction. For all we know the drive failures could well have happened over 12 months apart and that would hardly suggest a serious issue with the MBP as a whole.
Yes there are guidelines for system replacement but ultimately the deciding factors are weighed on a case by case basis with no hard and fast rules. Sometimes replacements are done with lesser contributing factors although the individual circumstances deemed it prudent. There are also times when you simply have weird, unforseen, circumstances that given no alternative (I should know about this one as I had a 3 year old PowerBook G4 be replaced by my current MBP).
Also bear in mind that this is a 2nd drive replacement and not a 3rd.
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