Multiple HP97 print cartridge failures

I have an HP Deskjet 6940 printer that has problems with three color cartridges. Pointing my web browser to the printer, the status is "Color ink cartridge has failed." All are genuine HP97s that have never been refilled. I admit that they may be low on ink, but having 3 failed catridges may indicate something else. Luckily, when the color cartridge is removed, I can print with the black only.
My question is is there a way to tell a failed ink cartridge from a failed cartridge interface on the printer?
Thanks

You may get some information by performing a nozzle diagnostic test as shown here. If the nozzle patterns are missing the same pattern on all three cartridges it would indicate a printer issue. Line 56 should be Stat = 0 for a good cartridge.
You might try cleaning the contacts as shown here (for a different cartrdige, but similar procedure).
Another thing to check would be the carriage chute. On some printer models there were issues that the spring could become dislodged. See part three here and the photo here. I do not know about the Deskjet 6940, but for some models the warranty has been extended through the end of 2008 for this issue. If you have damage as shown in the photo contact HP support.
Regards,
Bob Headrick, MS MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Similar Messages

K8600 Printer Cartridge Failure: Printhead or Sensor??

I have an Officejet Pro K8600 that ejects the print cartridge, cartridge light flashes, when I print. The supply levels say 80-100%. This happens even with a new cartridge. The diagnostics say the printheads are "good." I cleaned the print heads three times. All printing (when it does print) is clean and crisp, with no lines. HP support says I need to replace the printheads (yes, they are expired, but print quality is excellent). Office Depot rep says the print sensors are bad and motherboard needs to be replaced (actually says printer needs to be replaced, as it's not worth fixing). I love the printer (when it's not acting up) and speed and print quality is great. I don't want to pay $150 for two new printheads if this is not the problem. So, if print quality is fine, and cartridges are being ejected automatically in the middle of printing, is this a printhead problem or sensor problem? Thanks for any insights you might have on this....not ready to buy a printer for one that is only 2 years old.

Hi there,
This can usually be resolved by cleaning the printhead thuroughly. Check this article out which may help.
Best of Luck!
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No print cartridge m1005 mfs

replaced with new print cartridge but the printer shows "no print cartridge"
does my printer needs installation

Are you using genuine HP supplies?
If you are getting the same error on multiple HP print cartridges, then there is a problem with your printer. I would look carefully at your print cartridge to find the electrical connections and then, with the power off, look inside the printer for the corresponding connectors to see if there is some obstruction or debris in the way of the connection.

Printing Problem - Incomplete multiple page print job - until paper runs out

I'm on Mac OS 10.9.3 printing to a Samsung CLX-6250FX. This is a network printer used by all the Apple/Window computers in this office.
I am having terrible problems recently with printing multiple page documents - excel, word, email, pdf etc. I am spending a fortune in paper and printer cartridges.
The print job does not complete and the last page printed, the following message prints:
ERROR: syntaxerror
OFFENDING COMMAND: true cvt Tfpgm nglyf ' ^ head
STACK:
-mark-
/sfnts
Then the same printer job restarts and fails at the same point until the printer tray runs out of paper (unless the print job is aborted and/or the printer is turned off and turned on again)!!
The specific error message displayed by the printer software is either "Remote host did not accept data file (32)" or "Remote host did not accept data file (105)".
I haven't seen any pattern whatsoever in terms of application used.
I have deleted the printer and reloaded the driver from the disk supplied with the printer. I have checked to see that I am running the most recent driver.
I've already reset the printing system, but that didn't fix it.
I have seen this problem on various support communities pages, but for different printers.
I have yet to see a solution - Any other recommendations please?

The error message you see printed is a Postscript error. With your printer, postscript (normal output type from applications) is converted to the printer's page description language before being sent to the printer. So, I believe the problem is in some part of the driver software.
For first step, I would try restarting from the Recovery partition and repair the hard drive using Disk Utility. You can repair permission, too. This is trying to correct a corrupted file.
http://support.apple.com/kb/ht4718
(just read the first paragraph)
If that doesn't fix it, I would try downloading and installing the latest driver for the printer.
Come back for more if that still doesn't work.

Pc2510 Check Right Printer Cartridge/Not Supported/Hourglass Errors

Hello!
If anyone has had success resolving these errors, please let me know, even if it has meant replacing your print cartridge. Thanks!
Error Description:
Original problem: The printer cartridge error message "Check Right Printer Cartridge" is blocking any use of the psc 2510, including scan and nonprinting noncopying functions.
Current problem:Hourglass freeze accompanied by printer sounds (alignment?) which stop, but screen message never advances past hourglass..
Summary of Troubleshooting:
I received an error saying: check cartridge in right stall. Tried cleaning contacts on printer cartridge and printer contacts with distilled water. In process of employing other tactics in online tutorial, I tried unplugging power while the printer was open. Ever since, it just runs through hourglass and printer sound, but does not advance past this screen icon.
Customer Technical Support:
Suggested a semi-reset of # and 6 keys plus unplug and replug or try new print cartridge. When asked if there was anything I could try before purchase of a new cartridge, suggested I unplug and hold power buton for 10 seconds, then replug. (Full description of these at bottom). Upon further research, representative suggested an upgrade.
Hourglass fix attempts employed from forums:
Tried to plug into wall outlet vs. power strip. (Fully plugged in loose connection to brick when noticed was not in all the way.) Reset modem. No results.
What I Haven't Tried:
Have not tried a new printer cartridge until have exhausted all non-monetary fixes.
Full Description of Troubleshooting:
The first error: check cartridge in right stall occurred suddenly after problem-free use.
The contacts on the black cartridge were cleaned but the error persisted.
After disconnecting use for a time, I reconnected last night to troubleshoot printer cartridge error on current Mac machine. Installation was completed successfully.
The same error occurred once setup was complete.
I performed the following:
1) cleaned contacts on black cartridge using distilled water.
2) unplugged power cord (per post in forum)
3) unplugged power cord and tried pressing cancel/left arrow (per same post in forum)
4) cleaned contacts behind black cartridge on printer
5) removed black cartridge, closed machine and got insert black cartridge error (attempt to determine which cartridge was the problem)
6) Even though this message appeared to indicate the black cartridge was the problem (per web support article) I cleaned the contacts on and behind the color cartridge as well.
In the course of all of this trouble shooting I got a second error: "Print cartridge in right stall not supported."
I noticed that the fit is looser than in the color cartridge. I inspected the spring and cartridge area for damage and found none. Cleaned dirt however below contacts on machine.
Also, at one point during the trouble shooting I was able to get to the scan menu but then it quickly reverted to the first error message.
7) Per general support article online, I tried unplugging the power while the lid was opened (as indicated during cleaning of cartridges.) This information was not in the manual that came with my machine. I was hoping this might reset things.
Then I got the third error: a period of sounds of the printer (alignment?) followed by hour glass on screen.
The 2510 appears to be frozen. No buttons like cancel or menu or on button caused any response.
I unplugged it again (this time with the lid closed) and got the same series. A period of sounds like alignment and then a halt of sounds with the hourglass still on the screen.
Customer Service Rep sent the following:
Email 1:
1.      While the printer is powered on, without turning it off, unplug the power cable from it.
2.      Press and hold the # and 6 keys together and while you are holding them, plug the power cord into the printer
3.      Hold the keys for about 30 seconds, while the printer tries to power on, and release the buttons.
4.      If the printer turns off, use the on button to power on the printer, and follow the instructions on the display.
If it still comes up with the same error, I request you to try with a new black cartridge and get back to us with the results.
Email 2:
1.      While the printer is powered on, without turning off the printer, unplug the power cable from it
2.      Press and hold the on button for about 10 seconds and release it.
3.      After about 1 minute, plug the power cord back and try powering on the unit.
The reason I suggested to try with a new cartridge is because whenever the printer powers on, it does a self test to make sure all the hardware components are working fine, which includes the cartridges. So if there is any error with the cartridge, then the printer might freeze if it is unable to determine the cause of the issue or the point of failure.
Email 3:
I did some research and the issue seems more likely with the hardware of the printer.[...]
If the issue persists, get back to us with the information below for upgrade options for your printer.
Forums:
I then tried unplugging from power strip into wall outlet and resetting modem without result. Noticed blue light for wireless connection is no longer on.
Message Edited by allinfun2510 on 05-04-2009 05:46 PM
This question was solved.
View Solution.

I had the same issue with my 7610 (error=print cartridge not installed correctly), and tried some of the listed suggestions - opened up another brand new cartridge - same issue; put the old one back in - same issue. So I knew it wasn't a defective cartridge, but rather something wrong with the spring that supports the cartridge, because it didn't seem to 'click' in correctly anymore. Compared the spring on the black (right) side, to the color (left) side, and saw the spring hanging down. Put it back in place a couple times - still without success - until I looked closer and saw that part of the plastic that holds the spring in place must have just broken off. Tried t a little piece of tape to hold the spring in place, and finally, the cartridge worked - for now. Hope this helps someone else if they're having the same issue. Good luck!

Error message "print head failure"

My photosmart 7520 has suddenly shown error message "print head failure", I have followed the cleaning instructions on the hp website, pulled the tabs out on each cartridge & made sure they clicked in correctly. The printer is only about 8 months old. Help!

Hello Effi,
Welcome to the HP Forums.
I see that you are having an issue with the error "print head failure".
I realize that you have already stated that you did some cleaning advised from a document that you used from the HP web site.
I do however have a few other steps that I suggest we try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with the following error 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error M....
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Print Cartridges

Hi, Garen. This is good advice, and I hope that whoever responds to my query will follow it.
I am a new participant to this forum, and was not sure where best to post this question.
I have a C5180 that has served me very well in the past. It seems to be a good workhorse. I noted several comments about it in the forum having issues with print cartridges, which I found to be issues with the cartridge suppliers selling out of date cartridges. Even though it would appear the cartride had ink, it still would not function or be recognized by the printer because it was expired. I will check all dates when purchasing replacements in the future, and save receipts in case I need to seek accommodataion from the reseller.
Now to my current problem/dilemma. I tried to transfer from a camera card today. The memory card was a 128m3 SD card. I checked it for proper insertion multiple times, but whenever I would select "Save" on Photosmaret Express, it would put a message on my monitor that the 5180 "could not connect to the device". Clearly it is connected, because the message appears on the screen. So why can't I transfer photos from the memory card to the computer?
Thanks in advance for any help.
(Title edited for clarity.)
Message Edited by SandyD on 05-20-2009 11:43 AM

Hi Reefsharsk,
Welcome to the Consumer Support forums! I moved your post out of the "Advice for Providing Great Answers" thread and made it its own thread here. This will better enable you to track replies now, and possibly better enable other users to find answers to the same question later as well.
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HP ePrint Home&Biz app not working. Print job failure:busy message appears on tablet

I have an HP Laserjet P1102W and am trying to print from a Viewsonic tablet (android OS) using the HP ePrint Home&Biz app. I can send an email to the printer via the tablet and it prints the document with no problems.
I apologize in advance for the long message...
If I try and hit the PRINT key on the lower bar (which says 'HP Laserjet Professional P1102W (NPI7...host name), all that happens is blue & green LED's come on, green, blue flashes, green, blue flashes, green, blue flashes, then green and blue stay on steady. Just before the blue and green come on steady at the end, the "print job failure:busy" message flashes on my tablet.
I assume the sequence of LED flashes is the HP printer receiving a print command 3 times and can not perform the task because the printer thinks it is busy.
After searching for this problem on the net, it would appear I am not the only person with this issue. And yes, I have tried powering down my modem, printer, PC, and tablet and restarting all the above. Not that the PC has anything to do with it, but I am desperate.
Does anyone have a viable working solution to this problem???

Hello,
Thanks for the post. With this one, there is a firmware update available for the printer, and I've included a link below that with some excellent steps to check regarding this issue. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw_lang=&product=41103...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02933944&cc=us&dlc=en&lc=en&product=4110396&tmp...
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Need to find compatible print cartridge

Hi!
This is very urgent.
I bought my printer- Photosmart C4280 in Europe and used the 350 and 351 print cartridges. Iam living in Israel now and i had problems to find the right cartridges as it doesnt excist here under the same numbers.
An employee in a media shop found on the israeli HP homepage the right ones and i bought the 140xl and 141xl.
After all, my printer says 'incompartible print cartridges'...
I NEED THE RIGHT NUMBERS! WHICH CARTRIDGES TO BUY IN ISRAEL FOR THE C4280???
Please help me, i have to print a lot by the end of the week!
Thanks for any advice!
Ps: I did a reset already.

Hi,
140 & 141 probably are thr right number but the printer does not know it because it is sold in Europe. Please check the following article and call HP in your area for help, they will show you how to reset thr printer:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02558798
Regards.
BH
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How to resolve the "Incompatible Print Cartridge" Message

Hello everyone
Have you ever received the "Incompatible Print Cartridge" message? This can be caused by defective cartridges, dirty cartridge contacts, or using the wrong cartridges for your printer or region. If you get this message after moving to a different country and using a different HP ink you will need to call HP support and have them explain how to change the region of your printer.
If, however, you have not moved and you are getting this message with a new or current cartridge there is quite a bit of troubleshooting that can be done. There is both an article and youtube video to help you through resolving this issue They are both excellent tools to help with troubleshooting. If the steps don't resolve your issue make sure to try a different cartridges as this helps isolate the issue to the printer or the cartridge.
The 'Incompatible Cartridge', 'Incorrect Print Cartridge', or 'Print Cartridge Problem' Message Disp...
Fix an "Incompatible Print Cartridge" Message - HP Officejet J4680 All-in-One Printer
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This question was solved.
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If anyone has any questions let me know and I will be happy to help. The above video and article is for the Officejet J4680 but there are other version of the article for other printers that may have more cartridges than just two.
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.

Print message print cartridge cannot move because of paper jam but the paper jam has been cleared.

My Envy 4502 printer message window says that the print cartridge cannot move and to clear any paper jam obstruction. There was a paper jam and I cleared it but the message "the print cartridge cannot move and to clear any paper jam obstruction" remains there and I cannot remove it or get the printer to print. I tried everythng listed in the troubleshooting section of the help guide in the software. I uninstalled the printer and then reinstalled it which didn't help in the slightest--the message about the print cartridge is still there. I also tried unplugging the printer overnight (to try to clear the memory) and this also did not help--that message is still there. By the way, I can easily move the printer cartridge by hand and I can hear the cartridge moving when the printer attempts to work. I would appreciate any help from anyone to get my printer to work again!

Hi Cat2c,
Welcome to the hp support forum,
Thank you for your query.
Please find steps to remove paper jam.
Hope this helps
I am a HP Employee.
The opinions expressed here are my personal opinions, not of HP.
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Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

I am seriously going to have an anxiety attack. I run a business from home & I HAVE to have a printer. I just spent $50 on new ink cartridges. My printer was working fine for the last week, and then tonight I have this error message:
Print cartridge problem: [Tri Color] . Refer to device documentation to troubleshoot
SO I reset the printer, shut it on and off, cleaned the cartridge and the printer, switched out the new cartridge with the old one ~ same problem. Over and over.
I called HP and they said that since my printer is out of warranty they can't help me unless I purchase a new warranty plan. What horrible customer service. This printer is a product of HP and I should be able to get help regardless of when the warranty expired.
This is so frustrating. If I can't get help, I think I would rather buy a new printer of a different brand instead of paying for a warranty after I just spent 50 bucks on ink. GRRR!

The page here has troubleshooting steps that may resolve your issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Laserjet pro mfp m177fw - cannot install print cartridge

I recently purchased my printer, and now I have to replace the black cartridge for the first time.
The graphics on the printer cartridge itself, and the videos on the HP site are not of any help. the directions say to insert the cartridge into the slots and push into the retainer with the other cartridges.
When I slide the cartridge into the left and right slots, the cartridge will not slide down easily. I have to force it and one side will slide and the other will not. I do not want to force it, in fear that I might break the printer.
Is there a more visual graphic somewhere on the HP site, on the internate, or on Youtube, that can help me solve this cartridge replacement issue?

Hi, mxhall,
Welcome to the HP Forum. Sorry to hear you're having issues installing the new black toner cartridge in your LaserJet Pro M177fw.
First of all, you were very wise not to force the cartridge into the slot. Doing so could damage the printer and the cartridge.
Please take a look at the document at this link:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03922339&lc=en&product=5445914&tmp...
Hopefully, it will resolve the issue.
Also, as you're inserting the cartridge into the printer, make sure that both ends enter their respective slots at the same time. If the cartridge is tilted even a little, it can make it hard to push the cartridge into the printer.
Thanks, mxhall. Hope this helps.
rumack
I work on behalf of HP.

HP Officejet Pro L7590 - printer cartridge door clasp broken

The plastic clasp on my printer cartridge door broke. The printer thinks the door is open and will not print. What can I do?

Hello Lacanz,
Thanks for the post. With this one, I've included a link below to access the HP Parts store. Here you can access replacement parts and order either by phone or on line. I did check this one for you and good news!, they are available and in-stock now. Good Luck!
HP Parts Store #: 1-800-227-8164
Part number: C8187-67304
Description: Pen Cartridge Access Door
Price: $13.84
Link: http://h20141.www2.hp.com/Hpparts/Search_Results.aspx?mscssid=ED4C7BE2C6FD442C973E7438D23B7FB8&Searc...
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HP C4180 All-in-One Printer cartridge access door problem

It says my printer cartridge access door is open, but it is not. I've reinstalled the ink cartridges & unplugged printer to try to reset, still no luck Any suggestions?

Hello there again;
This is part of this article GO HERE specifically step eight. Ok try this;
If the product is turned off, press the On button ( ) to turn it on.
Unplug the power cord from the back of the product.
Press and hold OK and the Cancel button ( ) while plugging the power cord into the product.
Continue pressing and holding the buttons until the product turns off.
Press the On button ( ). OOB NVM Reset displays on the control panel.
Print a self-test page
Press the Setup button ( ).
Press the down arrow button ( ).
Press the right arrow button ( ).
Press OK .
Let me know the outcome and will keep doing my best to help you.
Hope this helps;
RobertoR
And remember . . .
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Multiple HP97 print cartridge failures

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