Multiple iPods on single PC not working on v7.0.2.16

At some later version of iTunes 6.x I bought my partner a Nano. Everthing worked fine, so my daughter got a Mini and I got a Video 30GB.
Each user is in a separate Windows user account and has their own iTunes library.
Then v7 struck and loads of problems came, and then went as I upgraded versions, right up to v7.0.2.16. My Video works fine with iTunes - it's now back to "normal". The Nano only managed to sync once since the upgrades.
One problem persists and it's a show stopper.
The Mini, the Nano and also a new Nano (Nano2) are not seen by iTunes.
Windows recognises them and mounts them as USB drives but the iTunes diagnostics shows that the iTunes "mount" is failing.
Looking at the Windows process list, I also see iPodService.exe running at 25-40% of CPU, after connecting the iPod. Once you have got iPodService.exe in this state, it doesn't respond to "stop" requests.
I've tried all manner of combinations over several hours (running through the 5 R's until I went mad!) and am now stuck with a bunch of useless iPods and irrate users who aren't being very complimentary about Apple!
My view is that there is a problem with iPodService.exe when it comes to multiple iPods on the same computer.
To support this, I clean installed iTunes 7.0.2.16 on a different PC, recently built with XP and all Windows updates - This was a first time install. The Nano2 worked first time and my other daughter (whose birthday present it was) is very happy. When I tried the Mini on the second PC I observed the USB mount and an iPodService.exe that chewed the CPU but did nothing else.
Has anyone else seen this and found a work around?
If not, how do we log support requests with Apple?
Are they good at fixing things like this?
Rgds
Gordon

Try this:
http://docs.info.apple.com/article.html?artnum=93716
(particularly the "Restart the iPod Service" and "Disable conflicting System Services and Startup Items" steps
This may help also:
http://docs.info.apple.com/article.html?artnum=93499
Also try disconnecting all other USB/FireWire devices from the computer and have only one ipod physically connected at a time.
Good Luck!

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