Multiple issues with Nokia Lumia 920

I bought my NL920 about one month ago (Telstra). It had been working flawlessly up until a few days ago.
The first issue I noticed was the back, start and search buttons were no longer being illuminated, no matter what. I tried multiple soft resets to no success. I just left it, thinking nothing of the problem.
A day or so after I noticed the issue with the backlight, two more strange things began to occur:
Tilt doesn't work at all. The screen doesn't rotate when the phone is flipped, and it doesn't seem to recognise tilting whatsoever (noticed this when I attempted to play Doodle Jump).
And second issue is apps are crashing as soon as they are launched. This doesn't happen with every app on the phone, but it occurs while trying to use some of my most used apps (Facebook and Camera are the main ones). I can't launch the camera app at all, and the side button doesn't work either.
I tried a hard reset in an attempt to resolve these issues, but all three issues are not fixed at all.
I have no idea what to do now. I've never dropped the phone, it's always been look after well. I am 99.9% sure it isn't something physical.
These issues all seem to have came after updating some apps (Extras & Info was one of them I believe). Could that be the problem?
Swapping the phone for a new one would be a last resort.
Thanks in advance for any help!
Solved!
Go to Solution.

I just reset it, didn't work unfortunately. Looks like I'm going to have to replace it.
Would I just have to take it to my Telstra shop and let them deal with it? Or can I send it to Nokia directly?
Thank you.

Similar Messages

Pairing VM-605 with Nokia Lumia 920

Hi Everyone, Technically the devices should work together but I can't seen to pair them. I've attempted by switching devices on/off multiple times. My cell phone has no trouble pairing with any other bluetooth devices. Any suggestions?

Hi,
Welcome to the forum!
Try to change the highest connection speed from 4G to 3G to see if it helps.
To do this:
Go to Settings.
Tap mobile network (or cellular).
Tap Highest connection speed and select 2G.
Wait for at least 5 seconds and select 3G.
If that didn't help, have you tried checking if there's an available update for your phone? To be notified, go to Settings and then select Phone update. Make sure to tick Tell me when updates are available for my phone.
May we know also the OS version and the firmware revision number of the phone?

Nokia lumia 920 sound issues

I have a problem with the sound of my Nokia Lumia 920. I bought the phone back in June, this issue have only just start. The sound works when i get a text message, email and other notifications, it doesn't work when i play music or games, even when i type on the keyboard it just doesn't make any sound. I hope someone can help me with this problem. Thank you

hi mate,
have you got the Portico update installed (check via Settings > Phone Update). also check that you are fully up to date with all the latest Nokia system apps in the Store. failing that, you can try soft reset (pressing the volume down and power buttons together until the phone vibrates).

Nokia Lumia 920 potential battery drain issue?

Can you Nokia confirm this? http://reach.jdbpocketware.com/topic/128305-to-nokia-ref-lumia-920/
The issue illustrated in detail:
Nature of Windows Phone buttons
Pressing either the power button or the camera button will cause the device screen to turn on, even when the proximity sensor detects proximity.
[IMAGE http://i.imgur.com/M2to9.png]
The lockscreen behavior
Upon power on, screen lights up and shows the lockscreen (or camera), which runs a timeout to auto power off the device if screen is not touched in X seconds.
But if screen is touched, the timeout counter is restarted, so continuous touching could lead into a loop, the "death loop" which won't let the device to power off (standby) and will consume battery life.
[IMAGE http://i.imgur.com/2HNdV.png]
New touchscreen technology
The Nokia Lumia 920 comes with a touchscreen that reacts to touch from pretty much any material such as metal or clothes. This can be dangerous.
[IMAGE http://i.imgur.com/4tbyY.png]
So here is a theory
When the phone is inside a pocket or bag it can be touched by other objects. These objects can press buttons and can touch/rub the screen. This will initiate the "death loop" for who knows how much time, could be minutes or hours, depends on how active the user is since body movement will produce friction between objects/clothes and touchscreen:
[IMAGE http://i.imgur.com/XMT0y.png]
The "death loop" will drain battery and battery is precious.
Solution?
Should be simple: screen must not power on if the proximity sensor detects proximity. Current version of Windows Phone does not take care of this. The big question is: will Windows Phone 8 take care of this? Is the Lumia 920 a potential battery drainer?

I don't understand why we have to spend our valuable time in the forums for days and nights to FIND HOW TO FIX THAT CRAB!! NOKIA company did not handout these devices FOR CHARITY.All of us had paid around a thousand dollars to buy this Phone. They have got to work overtime to fix it and publish a solution otherwise recall the devices back.

Nokia Lumia 920 loads of issues after Denim update...

Everything functions well, but after updating it to Lumia Denim + Windows Phone 8.1 Update 1 I first got some weird installing issues, then it started randomly crashing, then it worked fine again, of-course it won't back-up as usual (so no hard-resseting for me), and the live folders seem buggy for no reason at all, but for some reason whenever I attempt to create a live folder it takes me 5 minutes and it won't ''accept it''.
Also for some reason there is no ''Hey Cortana'' or maybe this simply isn't for the Nokia Lumia 920.
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Hi, TulaTheQuang. You may try checking if there is any update on the phone system apps by going to Store >... > settings > check for updates and see if these will fix the problem. If not, try rebooting your phone by holding the volume down and power keys at the same time for 10-15 seconds, release and the phone will restart. After this operation, you may need to set the date and time on the phone. Let us know what will be the outcome. For the availability of Hey Cortana, you may refer to this link: Will I get “Hey Cortana” voice activation after Lumia Denim update?. Link is applicable regardless of your region.
Regarding your concern about the calendar, gilesrm74. The feature is currently unsupported on the device, but you may post your concern on this link: windowsphone.uservoice.com as a feature suggestion. And for the availability of Cortana, you may check this link: Full of features: Lumia Denim Update.

I have a windows Nokia Lumia 920 mobile phone but cannot sync with my Mac

I cannot sync my Nokia Lumia 920 mobile phone with my Mac desktop system 10.9?

Have a look on the right of this page under 'More like this'.

Premiere Elements 9 no longer supports video files from Nokia Lumia 920 (it used to do)!

I've edited many videos from the same phone (.mp4) with the same software before (last time was 8 months ago). Now the software claims that the "file format is not supported or the required codec is not installed". How can it be? I haven't uninstalled or installed any codecs. The phone is the same. I can still open the old projects on Premiere Elements. I need to get this fixed so I can edit my videos!

nome2014
In the case that you are presenting, are you importing new Nokia video into a new project? You say that you can open old projects in Premiere Elements. Do the old projects contain Nokia video from the same camera? If so, open one of the old projects and try to import the new Nokia video into that old project. Imports or not?
What computer operating system is your Premiere Elements 9 running on? Are you running the program as the 9.0.1 Update? If not, please do so either
a. from Help Menu/Update in the opened project
or
b. from the 9.0.1 Update downloaded from Adobe online (Premiere Elements closed during download and installation).
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4929
I have just downloaded a sample from your Nokia Lumia 920 (1920 x 1080 @ 30 frames per second* AVCHD.mp4) and had no problems importing it into a new Premiere Elements 9.0/9.0.1 project set with the project preset of NTSC DSLR 1080p DSLR 1080p30.
*Potential issues....
the Nokia video comes with a variable frame rate, in my case, 4.201 to 30.090, showing a value of 29.272. Premiere Elements (any version) is known to have issue with cell phone video recorded with a variable frame rate. The problem can manifest itself as audio out of sync or just not being able to import the video at all. Remedy...take the video into HandBrake and convert the variable to a constant frame rate.
http://handbrake.fr/
Do you need a step by step how to on that? If so, we can supply one.
From what I have read, the Nokia can record with AVCHD video compression as well as MPEG-4. Both have a .mp4 file extension. Is what you used before the same video codec as you are using now? Please check the camera settings.
Please review and consider. You can post a sample of your problem video here as a Dropbox link, and I will road test it in my Premiere Elements 9.0/9.0.1 that is working with a sample download from your brand/model cell phone.
We will be watching for your follow up.
Thanks.
ATR

Nokia Lumia 920: problems when playing videos on p...

Dear All,
thanks to this great support community website, I will b hopefully able to solve my prob.
Description:
my nokia lumia 920 has got the latest Win8 firmware and Lumia Amber update ( with 3 UK) but when trying to play videos on my win 7 pc's,
the actual video is corrupt or does not work properly,ie sound and slow immage processing.
I have the latest win 7 codec pack on pc and tried apps like VLC,ITunes,Windows Media Player,Nokia Media Player,Nokia Video Converter and others without success......not sure what's wrong but video were ok with my old Nokia N8......perhaps the format is not recognised??????
The fact that the pc plays the video means that format is not an issue but the quality is just terrible,video and sound.
I used both the WP desktop app to sync and dragging and/or dropping file with no difference at all.
DESPERATE,PLS HELP!!!!!!!!
Any suggestion is very much appreciated......Many thanks in advance,
Rgds, DD1

Camera resolution is low and can’t change resolution (Nokia N8 has better)
Lumia 920 is 8Mpix, N8 is 12 Mpx, that said please elaborate. I am pretty sure that you will not be able to tell which phone took a shot if I show you one and don't tell you which I used.
Navigation (Here drive + beta) not comes with traffic updates and not giving alternate routes. Yeah traffic update is in the maps but there’s no point in there (Nokia N8 has better).
HERE suite of apps is relatively new and constantly being updated. I'll come
NBA live streaming No App. And flash player not support. (IOS and Android has it) not on N8 also.
Flash is dead, not available anymore for any up to date OS. Talk to the developer of an app on bringing it to WP8
Alarm won’t work when the phone off (N8 will turn on and works)
Your N8 is never really off
Keyboard not comes with arrow (<>) keys. Can’t type a missing letter between a word, have to delete the word and type the whole thing again.
tap and hold in textbox, cursor appears, move finger (while holding) to where it needs to go
Music player app can’t close. Just pause the song.
There's an app if you feel you must remove the player. Last I checked when paused playback is stopped.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

NOKIA LUMIA 920 reciever cannot hear me...

Dear Michaels,
I contacted Lumia support in India for a sound issue i.e the reciever cannot hear me at all. This is for all networks contacting me. I am on Vodafone and using a blackberry at the same location the reciever can hear me well. I spoke to the tech support guys who advised me to take it to the repair centre. On saturday i decided to do a factory reset. Then the gears went on turning till sunday and my phone would not start or charge. I took it to the repair centre and told them about my issue. They opened my phone and said the phone has water damage and it is out of scope of warranty. I asked them how is it that the gears are still running when the phone is started and they could not answer and they returned my phone saying I have to pay them. I think this is ridiculous. I spend 38K on a phone and customer support says water damage which is impossible since the gears were still turning as you connected the phone to the charger. But the phone would not charge. I took the phone back home and restarted it and Voila it started working. However now my voice cannot be heard at all by the caller. So I basically have a big shiny brick in my hand. All calls are returned using a Blackberry Curve which is working suprisingly fine. Please advise I have mailed Nokia care in India they said simebody would get back to me no one has. It has been over 5 days since the email and 10 days since I have not been able to return a call.
Pretty frustrating. You can try calling me on 0091-xxxxxxxxx16 and see how bad the Nokia Lumia 920 sounds and then try me on my Curve at 0091-xxxxxxxxx96 and see the difference in clarity for your own self. Both are Vodafone sim cards.
please help.
Moderator's Note: Phone numbers were removed. Please don't publish your personal contact information on a public forum.

I sent my Nokia Lumina 822 to Nokia due to the fact I could not hear every now and then the person I called or called me. I was told my Verizon to take battery out for a few seconds and then reinsert. This worked for a while. It eventually got worse. I dealt with Nokia via chat on line and phone for a few weeks trying to resolve problem. I realized my warrantee was up in ten days and discussed with them having the phone looked at. Being on an extremely limited income, I could not afford the insurance. The phone was sent back to me with a letter stating it had water damage and could not be fixed under warrantee. Everything on my phone worked except what I have listed above when I sent the phone in. Now I cannot even turn the phone on. I should have received the phone back in the same condition it was when I sent to them. Now they are giving me a run around that is beyond my comprehension. They are rude and demand this is my fault. I must have submerged in water, which I had not. Now I have a phone that will not turn on. This phone was synced with my computer and used on a daily basis when away from the house. I cannot afford a new phone as I saved just to purchase this particular phone. They say I have no recourse in this situation. I am extremely tired of being taken advantage by Nokia and treated as a stupid old lady. All I want is the phone back in previous condition. Not much to ask for, right?

Nokia Lumia 920 cracked gorilla glass , poor desig...

Having owned a nokia lumia 920 for less than 3 months and now with a cracked screen id have to say im disapponted by the lack of design consideration for purpose .
I have owned many nokia phones over the years and have never faced this issue.
I contacted nokia today confident that they would take ownership and assist as this no doubt will be a problem faced by every owner of the Lumia 920 phone sooner or later . To my disappointment i was placed on hold for 45minutes then told the phone would have to be returned to the place of purchase and then sent to nokia for an unknown period of time for inspection . Realising Nokia was planning to take zero responsibility i offered to pay for the replacement screen and carry out the repair myself . At this point i was told Nokia does not supply or sell replacement parts .
So what now Nokia ? seriously, talk about wiping your hands of an issue and giving no consideration to those who have supported you ..................
I assume i will now have to buy an aftermarket glass replacement and i expect i will be buying many of these until i change brands or nokia responds by realizing glass is great for windscreens but not phone screens , although plasic is .

Hi Guys!
Just a gentle reminder, please be respectful of what you are posting so that we can maintain the friendly environment of this forum.
Peace to you all!

Nokia Lumia 920 India Launch ! - Some Observations...

Hi,
Being a Nokia fan for years .. I decided to write this .. I hope people at the right level from Nokia see this.
We all know Nokia Lumia 920 has probably hit all the right spots with Users abroad and the best thing is they are loving it a lot. I probably would like to be one of them soon.
However I have certain concerns,
When Nokia launced Lumia in India people had high hopes including myself however one thing that I have always found going wrong is the 'PRICING' .. yes such insanely high pricing at launch .. why ? Look at the pricing of Lumia 800 at launch (around 33k) . Look at the pricing of Lumia 900 still (31k) ? .. Lumia 800 now sells around at the price of 19k !! - almost a 40% drop in price.
The basic thinking in the minds of people including me is 'Don't buy a Nokia phone immediately on launch !!'. Why can't this be changed ? - Yes everybody wants to earn profits but in a situation wherein you are more in search for Mindshare .. This does not make sense. Obviously I am no one to teach anybody anything but this is what I feel & what I have felt for years.
If I buy a Nokia Lumia 920 at launch only to find that after 3 months the pricing has come down by 3-5k .. I will not be a Happy Consumer.
Nokia - Launch Lumia 920 at a very competitive price (so that the likes of SGS3 & HTC 8x will feel ashamed) .. Arrive at a price & keep it steady for real long so that the initial adopters are happy & others come to know that Nokia's pricing is real good and will stay that way for long.
Nokia's Lumia are pretty good phones .. they never lag when compared to Android etc however they have not been well received by people here in India. The most common answer that I get is 'Bluetooth not there - can't transfer files' , 'Can't use memory card ' & 'Apps not available'.
Nokia - you have to change this mindset of people because with Windows Phone 8 these things are no longer hindrances ! .. especially Bluetooth & Micro-sd support.
I am expecting your Ads to have this .. be it on Radio or TV or Internet.
Can we have right people on the Job ? - Recently I went to Hypercity Mall (in Mumbai) (Nokia booth). I took in my hand a Lumia 510. I asked how much RAM ? .. to my surprise he answered 512 Mb .. and I was like What ? I asked him to recheck - still the same answer. He said we have confirmed. The phone actually comes with 256 Mb of RAM.
Now imagine what happens to a consumer who brought this phone from him ?
Nokia - Please get the right people at task for Nokia Lumia 920 & 820 because there you have got some real innovations like PureView, OIS, Wireless Charging etc. Ensure that users get the right demo of all the innovations. First impression will be the Last impression.
At Malls (without Nokia booths), the 2 phones Lumia 800 & Lumia 710 lonely guard the booths .. with rarely anybody there to explain about them. Just on the side of it I find Samsung's booth with all the latest flagships standing there & probably someone to explain about it - however Android needs no explanation these days will all aware about it (& even if not aware they know a phone with it is Cool!).
Nokia - Please set your own booths for Lumia (both WP8 & WP7) & assign one of your Guys per Booth. I really don't know the dynamics of setting up booth at a mall & the financial impact of it. All you need to do is differentiate your Lumia's from others.
Alternatively you can have a Lumia Van (or Lumia Vans) running around the City with all the possible Lumia's on it for doing Demo's. All Lumia's - since a person can come up to check a Lumia 510 too & not having a specific Lumia means Dissatisfaction for the user.
Nokia Lumia 920,820 & 620 are gem of a phones .. Hope everything is done right with them in a price sensitive market like India & I hope that Nokia you are listening to a User's opinion here.
Here's someone who wishes real good things for Nokia. Good luck with the launch of Nokia Lumia 920, 820 & 620. Desperately waiting !!

Hi slon!
Welcome to Nokia Forum!
Let me answer your question in the same manner you have presented it.
1. How can I configure networking option for individual application (it was standard option before, see N8)
- Can you tell me which particular application/s you are referring to? The phone prioritizes WLAN connection over 3G to ensure quality customer experience.
Example: Nokia Maps - when downloading map data, it would require you to use WLAN as phone would require high amount of data.
2. Where can I find the option like: Automatic, Always ask, WLAN only when using access to data connection
- These options are not available on the device. However, you can find some settings that are similar to what you are looking for:
Settings>Wifi>Tap on Advanced> you will have the following options:
Notify me when new networks are found
Automatically connect to Wi-Fi hotspots
Send information about Wi-Fi connections to help discover nearby Wi-Fi
Keep Wi-Fi on when the screen times out

Nokia Lumia 920 data back up

Please I need help regarding the below:
(1) I need to know how I can back up all my Nokia Lumia 920 data before attempting working on it.
(2) I need to know how I can transfer my contacts from laptop back to Nokia Lumia 920 phone.
Kindly help me out.

Your contacts are tied to your Microsoft Live ID and will re-appear when you sign-in on any device and you can backup media and documents to SkyDrive: http://www.windowsphone.com/en-gb/store/app/skydrive/ad543082-80ec-45bb-aa02-ffe7f4182ba8
Happy to have helped forum in a small way with a Support Ratio = 37.0

Nokia Lumia 920

Hello. why can't I move photos from nokia lumia 920 to iphoto? It's possible?

If it does not work like an iPhone then you need to contact Nokia support - it is not an iPhtoo for Mac issue - iPhoto reacts to cameras and phones that look liek cameras - if your does not then you need help from the phone people
LN

Facebook Notifications Nokia Lumia 920

Hi, I can't seem to get facebook app notifications to work on my Nokia Lumia 920. I've selected 'toasts and tile count' and all the boxes underneath are ticked, yet i still don't recieve notifications. Even on my lock screen i don't recieve notifications.
Can anyone help me?
Thanks

If you go to outlook.com and login with the Microsoft account you use on your phone, then go to the upper right and click your name, select account settings. On the left menu now go to Permissions then Manage your accounts. You should see linked accounts like Facebook, Twitter, Linkedin if you have them. If Facebook is not there, you need to add it and give permission for them to be linked. If it is there, you may want to try and remove it and add it back again and then give it a little time to sync and see if that works
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

File manager on nokia lumia 920

Hello
I am WP8 Nokia user. I bought a nokia lumia 920 about month ago. I have problem with file manager. WP8 has no normal file manager. Will you make an update that will have file manager like WM6/6.5 had? And there is problem with file download. I found some apps but non of them works normal. Please tell me if there is some solutions about this problems. If not i have to change from my WP to android or symbian. Thanks in advance

As far as i know its OS specific. As for the app, i regret that i cant help in this regard as i do not know.
Please mark the post as solution if it solves your problem.
Current Device - Nokia Lumia 1020/920

Multiple issues with Nokia Lumia 920

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