Multiple Lenovo Credit Card Holds

Question

I ordered a new laptop last month and I a hold was placed on my account that day but this week another hold was placed on my account for the same amount. When I called customer service they said that this was normal and that a hold would be placed on my account every 7 days until my order ships. They said once the order ships all of the previous holds wiil fall off but is this right?
I have the credit for the purchase but the estimated ship date is not for another two weeks and since the previous holds aren't falling off when they place a new hold I pretty much can't use my card which is frustrating.

Answer 1

Thinkhard,
I've looked into your order and found that it is still on credit hold - I've provided a PM with the specific reasons. 
I will request an agent to follow up with you.
All,
To avoid frustration and delays after the fact, I would suggest perspective customers read through the shopping help on the Lenovo website prior to placing orders, and read the terms and conditions of the aquisition agreement.
There are several limitations which seem to frequently come into play, concerning payment. Here is the section on Payments.
1) The "ship to" address must be listed with your issuing bank.   While not all online merchants require this, Lenovo has a very comprehensive set of policies to try to guard individuals against identity theft and fraud. 
2) With one noted exception for AMEX, Lenovo does not accept internationally issued credit cards.  Placing an order with one will likely result in a delay as the order remains on credit hold.
3) Ship to addresses for orders placed on the US website, must be US based addresses.   One cannot directly buy and ship to other countries.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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