Multiple login prompts on Document Libraries - cannot open documents

My client is running SharePoint 2010 Foundation, SP2. The environment was just upgraded from Classic to Claims Auth and all users were migrated. Users are on Windows 7 and are just now being upgraded to Office 2010.
Multiple Users are getting prompted for login credentials when trying to open documents in any document library.
User clicks the document link
The Office app starts to load (i.e. Excel)
User is prompted for credentials (entered)
User gets 3 prompts
No document open, and no error message.
User has Contribute permission on the library. Nothing apparent in the SP Logs.
Have modified the Registry settings to Article ID: 943280. (AuthForwardServerList
Now, I am stuck. The end-users are very frustrated.
Could this be a Proxy-Server issue? I am seeing some unique settings there. ...michael

Maybe re-migrate the users again,
(get-SPWebApplication http://yourWebAppURL).migrateUsers($True)
Stacy www.sharepointpapa.com

Similar Messages

Item Level Security and opening documents Login Prompts

Hi all,
Someone has created a document within a specific document library. On this Document Library we've set the Item Security per Item. We assigned Read Permissions to a couple of users to this document.
When users try to open the document it comes with a couple of Login Prompts each time the user opens the documents. When other document libraries with normal permissions it doesn't show the Login Prompts.
Why does these Login Prompts come up?
Thanks

Does the library have versions enabled? Also are these logins occuring within word/excel etc?
If there's multiple login prompts which occur even if entering valid credentials what does hitting escape (after the first prompt) achieve, does the document open anyway?
There's a situation where Office will prompt for credentials if you open a document when you've only got read access but there's a version history (to which you don't have access). This is to allow you to enter more highly privelidged credentials if you
want to.

Unable to open documents in Office (Word and Excel) - 3 authentication prompts followed by 'Could not open ...'

I am getting multiple authentication prompts when I try to open or create a new .docx or .xslx document from SharePoint 2010.
I tried this on different machines and on different browsers (IE and Firefox) and see the same behavior. I am the site collection administrator. I see the same behavior on other sites also. Other users are also seeing the same behavior.
If I download the document, I can open it without any issues.
The Web Application IIS authentication settings is NTLM and Client Integration is enabled.

Hi shankze,
According to your description, my understanding is that you could not open the documents because of the authentications.
Go to IIS, make sure that the Security TokenServiceApplication pool is started.
Please do as the followings, and compare the result:
Add your site to the Trusted Sites Internet Zone.
Go to Internet Options - Security - Highlight the Trusted Sites Check Mark - click on custom level - scroll to the bottom and in the user authentication section select "Automatic logon with current username and password."
Also, you can do via group policy in DC server.
More information, please refer to the link:
http://www.networkadminsecrets.com/2011/08/sharepoint-2010-authentication-prompts.html
I hope this helps.
Thanks,
Wendy
Wendy Li
TechNet Community Support

SP2010 - Documents migrated from different farm cause login prompts when opening..

We have 3 SharePoint farms (Dev/Test/Prod) and we migrated Word documents between them a couple of different ways.. AvePoint's DocAve, copy from Explorer view of the two farms and Download/Upload.
The documents were originally created on the development farm.
When we open documents in the production farm, the user is prompted with a login box to login to the development farm. New documents created in the production farm don't prompt.
Anyone know where / what information is being stored in the document that would reference the old farm? and how to clear it?

Hi,
According to your post, my understanding is that documents migrated from different farm cause login prompts when opening.
I try to reproduce the issue, however, everything works well.
I recommend as below:
Open the site in the browner, click tool->Compatibility View Setting->Add the site to be displayed in Compatibility View.
Click Tool->Internet Options->Security->Trusted Sites.
Click Tool->Internet Options->Security->Restricted sites->Allowed level for this zone: Medium.
Modify your registry settings for the WebClient service.
Go to the file's properties > Security > Advanced > and Inherit the permissions.
More information:
SharePoint Keeps Asking for Password Everytime?
SharePoint Keeps Prompting for Credentials
Thanks,
Linda Li
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Linda Li
TechNet Community Support

Cannot open document from iCloud anymore

Hello:
When trying to open a document I edited last week, this morning Pages for iCloud refuses to open the document on my mac. The document is simply grayed out. I can use the menu to duplicate it, which then results in an error: The operation can’t be completed because an item is being modified.
On the iPhone I cannot open it either.
Using icloud.com beta it's also impossible to open, the app will tell me: "You need a newer version of Pages for iCloud to open this document.".
How can I open this again? I'm very nervous about loosing this document.
Thanks,
Sebastian

Hi,
Based on the error message, I recommend to verify the things below:
1. Check the permission of your account on the documents and the library.
2. Check if the library has set the Information Rights Management(IRM).
Please go to the library settings > Information Rights Management under Permissions for Management.
https://support.office.microsoft.com/en-us/article/Apply-Information-Rights-Management-to-a-list-or-library-3bdb5c4e-94fc-4741-b02f-4e7cc3c54aa1?CorrelationId=77e3484e-beb9-4d73-9e06-90bea5206f0d&ui=en-US&rs=en-US&ad=US
3. Does this issue occur with all the libraries and documents in the site? Please add your account as site collection administrator and then check the results.
Thanks,
Victoria
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Victoria Xia
TechNet Community Support

Cannot open document from library or mapped drive.

When attempting to open a document from a SharePoint library the document hangs cannot open. If I open the library in explorer view I see the file but when trying to open it also hangs.   When I try to download a copy I do get a correlation id
which I can find in the logs.
Current SharePoint 2013 version: 15.0.4571.1502
Current SQL server: 11.0.5058
Log output:
Name=Request (GET:http://dmdbsp:80/it/DB/_layouts/15/download.aspx?SourceUrl=%2Fit%2FDB%2FPublic%20Documents%2FHosting%20Services%2FSQL%20Server%202005%20Installation%2Edocx&FldUrl=&Source=http%3A%2F%2Fdmdbsp%2Fit%2FDB%2FPublic%2520Documents%2FForms%2FAllItems%2Easpx%3FRootFolder%3D%252Fit%252FDB%252FPublic%2520Documents%252FHosting%2520Services%26FolderCTID%3D0x012000EA6B71785500594EBB4FF7FBDCB0BF3E%26View%3D%257BA53719D8%252D0DAB%252D443D%252D9201%252DC147F6DC1DAF%257D%26InitialTabId%3DRibbon%252ERead%26VisibilityContext%3DWSSTabPersistence)
Non-OAuth request. IsAuthenticated=True, UserIdentityName=0#.w|ccc_nt\xxxxx, ClaimsCount=83
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Download.OnLoad : This is not a ShareByLink request. Ensure user is authenticated and download the file.
UserAgent not available, file operations may not be optimized.
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dbreq, SPDocumentBindResults& dbres)
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IrmProtectionParams fileIrmSettings, UInt32& pdwVirusCheckStatus, String& pVirusCheckMessage, String& pEtagNew, String& pContentTagNew, SPFileInfo& pFileProps)
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fileIrmSettings, UInt32& pdwVirusCheckStatus, String& pVirusCheckMessage, String& pEtagNew, String& pContentTagNew, SPFileInfo& pFileProps)
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    at System.Web.UI.Control.LoadRecursive()
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    at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.ProcessRequest()
    at System.Web.UI.Page.ProcessRequest(HttpContext context)
    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
    at System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception error)
    at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb)
    at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context)
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    at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)
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    at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus)
    at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)
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Spent 0 ms to bind 7106053 byte file stream
UserAgent not available, file operations may not be optimized.
    at Microsoft.SharePoint.SPFileStreamManager.CreateCobaltStreamContainer(SPFileStreamStore spfs, ILockBytes ilb, Boolean copyOnFirstWrite, Boolean disposeIlb)
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IrmProtectionParams fileIrmSettings, UInt32& pdwVirusCheckStatus, String& pVirusCheckMessage, String& pEtagNew, String& pContentTagNew, SPFileInfo& pFileProps)
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fileIrmSettings, UInt32& pdwVirusCheckStatus, String& pVirusCheckMessage, String& pEtagNew, String& pContentTagNew, SPFileInfo& pFileProps)
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Hi,
Based on the error message, I recommend to verify the things below:
1. Check the permission of your account on the documents and the library.
2. Check if the library has set the Information Rights Management(IRM).
Please go to the library settings > Information Rights Management under Permissions for Management.
https://support.office.microsoft.com/en-us/article/Apply-Information-Rights-Management-to-a-list-or-library-3bdb5c4e-94fc-4741-b02f-4e7cc3c54aa1?CorrelationId=77e3484e-beb9-4d73-9e06-90bea5206f0d&ui=en-US&rs=en-US&ad=US
3. Does this issue occur with all the libraries and documents in the site? Please add your account as site collection administrator and then check the results.
Thanks,
Victoria
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Victoria Xia
TechNet Community Support

Cannot open Pages 09' documents in Pages 08'

Just and FYI for everyone. If you save a Pages 09' document as a Pages 09' document you cannot open it up in Pages 08'. Keep this in mind if you are using the trial and decide not to upgrade.

Most of the files you create in Pages '09 won't use any new features so saving them in Pages '08 format doesn't lose anything and lets more people open the file.
In fact, every Pages '08 document that you open and save in Pages '09 becomes undeditable in Pages '08 +even if you did not edit/add anything+. That's just silly.
Most applications that have multiple versions with different file formats at least try to cause as little disruption as possible between users of different versions of the same application.
For example, in Adobe products you are asked each time you save if you want your file to be compatible with older versions. MS Office offers total control over format (described above) including the sense to save your file in the same format it was when it was opened (unless this is made impossible by the user including new features). Both companies also offer file translation utilities to let you open new files in older versions.
Both of these methods are superior to what happens in iWork because they allow you to use new features, but only save the file in a format incompatible with a previous version when it's unavoidable.
Working in Pages '09 and trying to ensure backward comaptibility with friends or collegues that you may need to share files with, is very painful: endlessly creating multiple copies of the same file (all with the same icon and file extension!)
I really like Pages, but this 'upgrade trap' is a real disincentive to upgrade and makes me think twice about telling people to try it.

Cannot open document because Office keeps trying to sign in to Office 365 with the wrong account

Problem: I cannot open Office documents from SharePoint on Office 365 because Office tries to sign in with my Microsoft account instead of my Office 365-account.
History
When we started the project, I did not have an Office 365-account yet for the organization I was working for. To get temporary access to SharePoint a colleague invited me on my Microsoft Account to gain access to SharePoint. This worked fine and I
was able to access SharePoint. A few days later I received my official Office 365 account, so I also got e-mail etc. Because I now have an official Office 365 account, we removed my Microsoft Account from SharePoint. So now I only have access to SharePoint
with my Office 365 account.
The problem is that I can no longer open documents in Office. In the web version everything works fine, but if I want to open a document in for example Word, it says the document cannot be opened. Sometimes it shows a screen which says "Something
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What I have already tried
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-Tried a different pc. But because Office syncs al my settings, I got the same problem on all my pc’s.
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and I have access to the documents. However, if I restore my Microsoft Account in Office again by entering my password, the problem is back.
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not capable of automatically selecting the account to use.
Conclusion and question
I have also worked with other Office 365 organizations which I can easily add to the connected services in Office and they work fine. So somehow Office has linked my Microsoft Account to this organization of Office 365 and it refuses to use the correct
account. Does anybody know how to unlink my Microsoft Account from this Office 365 organization so that I can use the correct account?

Try these steps from the source linked below:
Stop connecting to a connected account
You can stop connecting to a connected email account in Outlook Web App by removing the connection.
In Outlook Web App, click Settings >
Options > Account > Connected accounts.
Under Account Name, select the account you want to stop connecting to.
Click Delete to remove the connection.
Click Yes in the dialog box to confirm that you want to stop connecting to the account.
http://office.microsoft.com/en-us/support/connected-accounts-HA102836325.aspx

Oracleoracle: error while loading shared libraries: libodm9.so: cannot open shared ob

Hi,
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ERROR:
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Regards

Hi Ruben
Before starting please make sure you have maintained all env for sidadm
commands may vary depending on os in case
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Ever since upgrading to Acrobat X, I cannot open multiple PDFs. With all previous versions over recent years, up to version 9, I could select multiple PDF files in Windows Explorer, hit Enter, and it loaded them all. Then I could Ctrl+F6 to switch between the documents. Quick and Easy.
Now, if I try this with just 2 PDF files, it loads one and then locks up, almost stalling the PC, with each session of Acrobat taking about 40-45% of processor power. I have to crash out of it.
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[P.S. As an aside, I don't like this floating toolbar that only appears if you happen to move the mouse over the bottom part of the screen. I suppose it's a "neat idea" from one of the programmers trying to be clever. Well guys, it is not user friendly. As a former Software QA and Product Manager, one of my design adages was "DON'T MAKE ME GUESS". Please think again.]

In my case: v10.1.1 would not open more than one pdf at a time on a user workstation (although mine did) so I tried disabling protected mode and made sure the large image display setting was correct.
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Also tried repairing the install and re-updated from the base v10...still no love
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Version: 7.15.10.9685
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Cannot open imovie libraries created "with a newer version" (false!)

First of all, excuse me for my bad english!
I've an iMac 21.5'', fall '09 series. I'm not an expert user (I use Windows at work) and I use the Mac just for fun, when I have time.
A couple of months ago, I've updated to Maveriks. Then I try to update my iLife '11, too, but the Apple Store didn't show me the "update" option. Following some italian blogs tips, I change the language preferences and that let me able to update iLife. iMovie updated my video libraries and everythings works fine.
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On restart, "software updates" re-show me again iPhoto and iMovie, and other updates. I choose "update all", and the system reinstall iMovie among the others.
When I open iMovie, it prompted me with a "choose a library" messages, but whatever library I choose, it alert me with a messages that claim something like "cannot open this library, because it was created with a newer version of iMovie".
The problem is that "the newer version" is the "same" version (10.0.2) - exept for the different languages preference settings, and I dont' wanna wait until the next iMovie version to update my libraries
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...It was so bad my English?

Login prompt appearing when opening Excel Files - SharePoint 2010 SP1 - Office 2007

hi,
i have 2 sites on the same server, 1 at Port 80 and 1 at port 8300
https://contoso.com
https://contoso.com:8300
Both are under same AD and credentials.
But when users on 8300 port site, tries to open office files such as Word or Excel.
In read only mode, login credentials screen comes atleast 3 times again and again, although users are using same and correct credentials
but when clicked as edit mode, then file just opens.
I have saves their credentials locally using credentials vault under user accounts.
while suggestions on this page were already there:
http://sharepoint.licomputersource.com/2011/04/sharepoint-2010-prompts-for-credentials-when-opening-office-documents/
I have added https under Excel trusted File Locations under CA
I have correct AAM mapping under CA.
Please guide how to fix this. Thank you
Server: Sharepoint 2010 SP1
End Users: Office 2007 and Office 2010

Hi,
For Login prompt appearing, please refer to:
http://support.microsoft.com/kb/943280. also, please make sure you have already add this site into trusted sites zone in IE since after this settings, you will not get the read only/edit popup windows. you can change different computers to test
to check if the office settings has some special. in addition, please keep one version of office product.
For he excel files open in browser and then have a option to open in Excel, please go to library settings > advanced settings > Opening Documents in the Browser to check if both sites have the same settings. also, maybe you miss click the open in word/
open in excel button after open in brwser.
Regards,
Seven

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My iPhoto libraries have been made with older vs. and cannot open them with iPhoto application or Library Manager

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I was prompted to download the new version of Adobe Reader XI 10.0.03. I now cannot open it

I was prompted to download the new version of Adobe Reader XI 10.0.03. I now cannot open any document. I have never had trouble before. It gives me an error message: “Adobe Reader cannot open in protected mode due to an incompatability with your system configuration. Would you like to open Adobe reader with protected mode disabled.” I tried a number of things including clicking on the first and last options the prompt gives. Help!

Three things to try...
Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

Multiple login prompts on Document Libraries - cannot open documents

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