Multiple message threads from same person

I have multiple message threads from the same person in messages on my iPhone and iPad. One comes from their phone number and one from their email. Here are all the details, I would love to be able to combine them into one thread.
This other person and myself each have a new MacBook Pro, iPad Air 2, I have an iPhone 6 and they have an iPhone 5S. They are all updated with the most recent system software.
On my MacBook Pro, the conversations that are split on my iPhone and iPad are not split. On the MacBook Pro, all of the texts from both conversations are appearing in one. In my contacts which are syncing with iCloud I have both the phone number and email address of this other person.
I have messages set up on all of my devices to send and receive from my phone number and my email, start new conversations is from my phone number. This other person has it set up the exact same way on all of their devices.
So why when I text this person from one conversation thread and they respond it comes through to the other conversation thread?
Why can't I seem to join these two conversations when everything is set up the way it should be and they ARE joined on my MacBook Pro but not my iPhone and iPad?

She kept the same number on her new phone, but now there are 2 conversation threads. A new one started with messages sent from the new phone, the old phone should be out of service now. Why didn''t messages sent by the new phone resume in the same conversation? I assume because it's a different IMEI. But now whenever I use her phone number to create a new message, it goes in the old IMEI*'s conversation thread and is therefore not delivered. It's in green so it thinks it's an SMS also not a iMessage device.
If I want to send a message correctly to the new phone, I have to make sure I go into the correct newer thread and enter it there,
For your second answer, the person is receiving the message but the thread now says "email address", not the person's name in the contact list. The sender is sending to the person's phone number, not her email address.

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