Multiple R/3 connected to CRM system

Hi,
Do anyone know whether there is any cookbook for this scenario?
I face the situation where we have to download configuration from 2 R/3 system and I am not sure how to handle this the best way. Especially the 2 systems share the same business partner number, and also has different product base hierarchies (mat type used, mat group, prod hier).
I tried to find some documentation in service marketplace but find nothing. In another message post I also read that there are some others implementing the same scenario. It also mention somewhere that we have to use mapbox to handle multiple configuration download.
I tried this link
https://websmp107.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000579336&_SCENARIO=01100035870000000112&_OBJECT=011000358700002029062003E
but I can not open the document inside, it gives error User not authorized to access requested Info Object !
If someone has the cookbook or the guide of how to start with it please share
Thanks in advance,
Best regards,
Ellys

Hi Lorna,
Thank you, I read that note, but surely there is someone implemented this scenario before?
Really appreciate if anyone has this experience share it here.
I need to know how the map box will help in the customizing distribution, and how the intelligent subscription in SMOEAC should be created.
Thanks in advance,
Best regards,
Ellys

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Steps to connect a CRM system with MDM

Hi everybody,
I've got a problem here : I should build a connection between a CRM system and MDM (get the data in several tables in the CRM system, normalize them in MDM and then put them back in the CRM).
What would the steps I've got to do to achieve that ? Do I need XI between the two systems ? Do I have to map the tables before sending them in MDM (and how could I do that ?)
Thank you for all the help you can give me
Seb

Hi
The Universal Worklist (UWL) iView is part of the KMC (Knowledge Management and Collaboration), capability of SAP NetWeaver. The integration of the SAP NetWeaver MDM workflow with UWL will be provided with SP04. This will provide the ability to expose SAP NetWeaver MDM workflow steps in the SAP Universal Work List (UWL). These jobs may run from the BPM process or can be launched inform within SAP NetWeaver MDM. UWL is defined as the main consolidated Inbox for SAP users, being the main location to monitor jobs directly activated in SAP NetWeaver MDM, or connected to a process that integrates with SAP NetWeaver MDM.
Using the SAP NetWeaver Portal UI, show a summarized list of all workflow (WF) jobs/tasks from all systems of SAP NetWeaver MDM Landscape per user - one single UI for all my tasks. The UWL is already integrated with other major SAP products, like R/3, SAP CRM, mySAP ERP, etc.
https://sapportal.wdf.sap.corp/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/infocenters/ws%20ptg/ptg/platform%20ecosystem/industry%20standards/projects%20and%20programs/business%20process%20management/index.html
First of all, you must set a RFC connectivity between CRM and backend system:
o     Create system users for remote connection (RFC_CONN). This user must have SAP_ALL authorization.
o     Create RFC connections in CRM system.
Go to transaction SM59 on CRM side and click on 'create' button. Set RFC destination name to the back-end system <sid>CLNT<client> (eg. R3DCLNT200), connection type to 3 (abap / R/3 connection) and fill the target host to your back-end system. On the Logon/Security tab, add the RFC_CONN user created in the previous step. Save your settings.
o     Create RFC connections in the back-end system.
Go to transaction SM59 on the back end and click on 'create' button. Set the RFC destination name to CRM system <sid>CLNT<client> (eg. CR1CLNT300), connection type to 3 (abap / R/3 connection) and fill in the target host to your back-end system. On the Logon/Security tab, add the RFC_CONN user created in the previous step. Save your settings.
o     Create a logical system name in CRM.
Go to transaction SPRO -> SAP Implementation Guide -> Customer Relationship Management -> CRMServer -> Technical Basic Settings -> ALE Settings -> Distribution -> Basic Settings -> Logical Systems -> Define Logical System Add a new value:
Save your settngs.
o     Create a logical system name in the back end.
Go to transaction SPRO -> SAP Customizing Implementation Guide -> SAP Web Application Server -> Application Ling Enabling -> Sending and Receiving Systems -> Logical Systems -> Define Logical System Add a new value:
Save your settngs.
2.
3.     Middleware parameters setup Go to transaction SM30 on backend system and choose table CRMCONSUM. Add the following values:
4.     Next, choose CRMSUBTAB for subscription table for the Up and Download Object and add the following values
User     ObjectName     U/D     Obj. Class     Function     Obj. Type     Funct. Name
CRM     empty     Download     Material     empty     empty     CRS_MATERIAL_EXTRACT
CRM     empty     Download     Material     empty     empty     CRS_CUSTOMIZING_EXTRACT
CRM     empty     Download     Material     empty     empty     CRS_SERVICE_EXTRACT
Next, choose CRMRFCPAR for definitions of RFC Connections and add the following values
User     ObjectName     Destination     Load Type     INFO     InQueue Flag     Send XML
CRM     *     SR1CLNT300     Initial Download     SR1CLNT300     X     Send XML
CRM     *     SR1CLNT300     Request     SR1CLNT300     X     Send XML
CRM     MATERIAL     SR1CLNT300     Initial Download     SR1CLNT300     X     Send XML
Leave all other field empty.
Now, configure filtering for the material master:
Choose the CRMPAROLTP table for CRM OLTP Parameters and add the following values:
Parameter name     Param. Name 2     Param. Name 3     User     Param. Value     Param. Value 2
CRM_FILTERING_ACTIVE     MATERIAL     empty     CRM     X     empty
Now we must edit the table for the application indicator. Go to transaction SE16N on the back-end side and choose table TBE11. Search or add an application component BC-MID and edit activity settings (field AKTIV = X).
Save your settings.
8.     Enterprise buyer with/without CRM In this activity, you define whether you are running the Enterprise Buyer and CRM in the same system. This might accelerate the Master Data download performance. If you are using CRM in the client, then skip this activity.
In the CRM system run transaction BBP_PRODUCT_SETTINGS, deselect 'Test mode' and choose the Execute button.
The system generates a report containing all tables that have been deactivated.
9.     Generate repository objects With this procedure, you generate the middleware function modules (BDoc Object Type) for the material master.
Go to transaction SMOGGEN and choose object PRODUCT_MAT and PRODUCT_SRV. Generate services for all object categories.
Please let me know your email id, i shall send you this document
Regarsd
Rehman
Reward Points if Useful

How to set IPC JCO user connect to CRM system via 'group'?

Dear expert,
When we do XCM setting for IPC JCO connect, we input the server address directly in 'ashost', such as ashost = dga107.ndpaper.com. However, for CRM server, we have two instance, 107 and 108. Does that mean JCO user will only logon instance 107? Does that mean order will only creat in 107, no order in 108? can we have do some some settings to enable a group logon for the JCO user?
i noticed for base config, there is 'group connect' in dropdown list,how can i config XCM in the group way? is there any instruction?
Thanks~
Hedy
Edited by: Ye Zhang on Nov 3, 2011 4:27 AM

Hi Ying
I'm pretty sure there is a way but I can't check it right now.
We have such systems where this is set the way you would like it to be, but those are connected to a CUA (central user administration) so the possibility
does exist for regular Dialog users.
Unless it is valid for all users in the systems (which is very likely) that way only admin's in the CUA have authorization to change the password and synchronize it.
Service users is indeed what you are looking and most likely the best solution.
Kind regards
Tom
Edited by: Tom on Feb 1, 2008 10:35 AM

Connecting multiple CRM systems to one backend R/3 and vice versa

Hello experts
Can you tell me whether it is advisable to connect 2 CRM systems to a single backend R/3 and vice versa? Is it recommended by SAP? I require some notes or docs on this. I got some notes on this forum but they are all Internal ones which I am unable to see.
Please help!
Warm Regards
Debolina

Hi,
Though SAP does not recommend connecting multiple systems to one ECC backend. But still it has designed a procedure to achieve this.
Here is the excerpts of the steps required.
1. Execute report MCRM_SETTINGS for each CRM system connected to the ERP
system.
2. Check the entries of the table CRMRFCPAR of the connected ERP system:
The field REM_LOGSYS should be filled for every entry marked with
u2018Created by the MCRM reportu2019.
3. Activate the corresponding consumers in the table CRMCONSUM
(transaction SM30).
4. Internal and external number ranges for Business Partners have to be aligned
manually.
Hope it helps you!!!!
Good Luck.
Pardeep

Multiple CRM systems to one R/3 system

Hi all,
Is it possible to connect Two CRM systems to the same R/3 system?
My gut feeling is, it is impossible to do that. Am I correct or is there a way to do it.
Any help will be highly appreciated...
Thanks
Jothi

Hi,
I it is very much possible to do this. SAP provides the functionality in the form of Multiple Backend Exchange feature. Please refer to SAP Note 853430 and also the link http://service.sap.com/crm-mep.
Also you can find a presentation in the link https://websmp107.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000579336&_SCENARIO=01100035870000000112&_OBJECT=011000358700002029062003E.
Hope this helps.
Regards,
Pradeep
MapBox Specialist

One Portal System connecting to Two CRM Systems

Hi All,
We have One Portal System EP 6.0 and we are trying to connect CRM 4.0 DEV and CRM quality.
i mean one portal system connecting tow CRM systems.
How the ivew connects two different CRM system.(dev and quality).
One way I am thinking that we have to maintain tow system alias ie SAP_CRM, SAP_CRM_QTY
and for the CRM quality, i have to change system alias all the iveiws.( becoz by default the system alias is SAP_CRM
1. Is there any other solution for this?
2. How to maintain the crm content for two different CRM systems.
Thanks
Ravi

Hi Ravi,
See if the following thread gives any help:
<a href="https://www.sdn.sap.com/irj/sdn/thread?threadID=110980">https://www.sdn.sap.com/irj/sdn/thread?threadID=110980</a>
Bye
Ankur
Do reward points for helpful answers!!

Problem connecting CRM system with PI7.11

Hi,
Can anybody give solution to this problem. This is to do withe the connectivity between CRM 5.0 and PI7.11. We have been sucessful in connecting R/3 4.7 with PI7.11. But when try to check the SLD check from CRM server through the SLDCHECK command we get the following error:
Calling Function LCR_GET_OWN_BUSINESS_SYSTEM
Retrieving data from the SLD server......
No corresponding business system found
=> Check the SLD data content for the current system client.
Summary: Some non-fatal execption has occured, but connection to SLD works technically
=> Check and maintain the SLD data content.
Can anybody guide us to overcpme this problem as we are not able to connect the CRM system to PI7.11. All the RFC 's and HTTP destination are maintained properly and tested correctly.
Thanks
Regards
suk

Hi suk,
You need to create a business system in yuour CRM system w.r.t your R/3(BS<SID>) which shjould be same as the business system you created in PI system for R/3.
After creating the business system you try executing SLDCHEK...it works fine.
CHeers!!!
Naveen.

One ECC Connected to multiple CRM systems

Hello,
We have a scenario where we have single R/3 system (ECC) connected to multiple CRM systems. I would be obliged if someone can send me some documentation on tht.
Also if we are creating an order in ECC, two queues are generated which I think is wrong. Can someone give me some advice on this.
Thanks & Regards
Priyanka

Hello Pratik,
I would define two different systems in ECC. In such a case, if say I create one material in R/3 (ECC) then should it generate two diffrent queues for flow to CRM.
Also if say the CRM Release etc for the two systems connected to one R/3 are not the same, then how do i take care of the entries in the ECC Config tables for replication i.e CRMFILTAB, CRMCONSUM, CRMPAROLTP etc.
And how does the ECC system identify what settings it has to take for what CRM system and what queues have to be generated? What are the queues to be registered in CRM and ECC in such a case.
Would be obliged if you can give me a more detailed advice.
Rgds
Priyanka

CALL_FUNCTION_OPEN_ERROR in CRM while trying to connect to ECC system

Hi All,
We are having issues while connecting to ECC system from CRM at specific point of time.
It occurred only once yesterday . Since it is a production system, we need to investigate the cause of the issue.
Upon checking the logs, I can see dumps in ST22 stating CALL_FUNCTION_OPEN_ERROR while trying to connect to ECC.
This issue has been faced by multiple users at the same time.
Both CRM and ECC are in the same server . There are no errors in ECC system ,
The error description says
Error opening RFC connection
Error text........... "Group USER not found"
Description.......... "LgIGroupX"
The response time is fine for the system and during the time when the error occurred.
Both the systems are in kernel 720 patch level 416.
There are no errors in dev_rd and dev_ms as well.
The errors in trace file also give information that ECC system cannot be reached.
However our ECC system was available , up and running and there were no issues at that time with ECC.
I have attached the dump, kernel and patch level details , work process trace files and the response times.
Please suggest.
Thanks,
Sowmya.

LB: Hostname or service of the message server unknown#DEST =PUCCLNT220#MSHOST
=puc.apps.eon.com#R3NAME =PUC#GROUP =USER"
disp+work information
kernel release 720
kernel make variant 720_EXT_REL
compiled on Linux GNU SLES-11 x86_64 cc4.3.4 use-pr121116 for linuxx86_64
compiled for 64 BIT
compilation mode UNICODE
compile time Feb 16 2013 02:50:12
update level 0
patch number 416
source id 0.416
Error from work process trace file
A reached MAX_RUDILOCKS for (user: L13526      , ta:                     ), sending RUDILOCK_RESET
A reached MAX_RUDILOCKS for (user: L13526      , ta:                     ), sending RUDILOCK_RESET
A reached MAX_RUDILOCKS for (user: L13526      , ta:                     ), sending RUDILOCK_RESET
A reached MAX_RUDILOCKS for (user: L13526      , ta:                     ), sending RUDILOCK_RESET
A reached MAX_RUDILOCKS for (user: L13526      , ta:                     ), sending RUDILOCK_RESET
A reached MAX_RUDILOCKS for (user: L13526      , ta:                     ), sending RUDILOCK_RESET
A reached MAX_RUDILOCKS for (user: L13526      , ta:                     ), sending RUDILOCK_RESET
A reached MAX_RUDILOCKS for (user: L13526      , ta:                     ), sending RUDILOCK_RESET
A reached MAX_RUDILOCKS for (user: L13526      , ta:                     ), sending RUDILOCK_RESET
A reached MAX_RUDILOCKS for (user: L13526      , ta:                     ), sending RUDILOCK_RESET
A reached MAX_RUDILOCKS for (user: L13526      , ta:                     ), sending RUDILOCK_RESET
A reached MAX_RUDILOCKS for (user: L13526      , ta:                     ), sending RUDILOCK_RESET
A reached MAX_RUDILOCKS for (user: L13526      , ta:                     ), sending RUDILOCK_RESET
A reached MAX_RUDILOCKS for (user: L13526      , ta:                     ), sending RUDILOCK_RESET
A reached MAX_RUDILOCKS for (user: L13526      , ta:                     ), sending RUDILOCK_RESET
A reached MAX_RUDILOCKS for (user: L13526      , ta:                     ), sending RUDILOCK_RESET
A reached MAX_RUDILOCKS for (user: L13526      , ta:                     ), sending RUDILOCK_RESET
A reached MAX_RUDILOCKS for (user: L13526      , ta:                     ), sending RUDILOCK_RESET
A reached MAX_RUDILOCKS for (user: L13526      , ta:                     ), sending RUDILOCK_RESET
M
M Mon Apr 20 15:48:09 2015
M ThPlgTimeout: ThPlgTimeout for plugin T144/U17974
A
A Mon Apr 20 15:58:59 2015
A *** ERROR => RFC Error RFCIO_ERROR_SYSERROR in abrfcpic.c : 2825
LB: Hostname or service of the message server unknown
DEST =PUCCLNT220
MSHOST =puc.apps.eon.com
R3NAME =PUC
GROUP =USER
[abrfcio.c    9213]
A {root-id=441EA15C8F181ED4B9E4168F16E66417}_{conn-id=441EA15C8F181ED4B9E416A941234417}_1
A TH VERBOSE LEVEL FULL
A ** RABAX: end RX_GET_MESSAGE
A
A Mon Apr 20 15:59:02 2015
A *** ERROR => RFC Error RFCIO_ERROR_SYSERROR in abrfcpic.c : 2825
LB: Hostname or service of the message server unknown
DEST =PUCCLNT220
MSHOST =puc.apps.eon.com
R3NAME =PUC
GROUP =USER
[abrfcio.c    9213]
A {root-id=441EA15C8F181ED4B9E4168F16E66417}_{conn-id=441EA15C8F181ED4B9E416A941234417}_1
A *** ERROR => RFC Error RFCIO_ERROR_SYSERROR in abrfcpic.c : 2825
LB: Hostname or service of the message server unknown
DEST =PUCCLNT220
MSHOST =puc.apps.eon.com
R3NAME =PUC
GROUP =USER
[abrfcio.c    9213]
A {root-id=441EA15C8F181ED4B9E4168F16E66417}_{conn-id=441EA15C8F181ED4B9E416A941234417}_1
A *** ERROR => RFC Error RFCIO_ERROR_SYSERROR in abrfcpic.c : 2825
LB: Hostname or service of the message server unknown
DEST =PUCCLNT220
MSHOST =puc.apps.eon.com
R3NAME =PUC
GROUP =USER
[abrfcio.c    9213]
A {root-id=441EA15C8F181ED4B9E4168F16E66417}_{conn-id=441EA15C8F181ED4B9E416A941234417}_1

Multi R/3 systems connections to CRM

Hi Gurus,
I need one clarification related to the multi R/3 connectivity to the single CRM server.
The scenario is like this we have two R/3 servers based in two different countries and we have one CRM server in one of these coutries.
We have refered SAP Note 1084315 which talks about multi R/3 connectivity to CRM
As per this we have gone ahead and suggested our client that this can be done.
But our client is telling this scenario is not possible and its always 1:1 conectivity b/w R/3 and CRM is possible.
Also they dont want us to create two logical systems in CRM which we have recommended to our client.
Can anybody suggest any idea..
This is very urgent,points will be rewarded.
Cheers
Shashidhar

Hi
Actually we have not done this but as per my knowledge it is possible, but one thing
according to connectivity it can be done but while downloading the data from both r3 systems, all data will come into one table only,
any how check these threads which will helps u
http://sap.ittoolbox.com/groups/technical-functional/sap-crm/multiple-r3-backend-connected-to-1-crm-system-1224910
http://sap.ittoolbox.com/groups/technical-functional/sap-crm/multiple-r3-connected-to-one-crm-system-mep-997967
Please clarify me after solving ur problem,
if possible pl send me the doc how it can be done
ranga.sdn at rediff
reward if helps
Regards
Manohar

SAP CRM 7.0 connected to Legacy system

Dears -
we have the requirement to connect our SAP CRM system (7.0) - that is a brand-new installation NOT to ECC, but to a legacy system.
We have planned to implement custom interfaces to replicate the masterdatas. Doubt is: can you point out which are the Best Practices / Building Blocks in order to perform the configuration in SAP CRM without being it connected to ECC.
Every reply is greatly appreciated.
Teresa

> Do you have a sort of best practifce with all the customizing steps need to be done by hand?
This depends on which scenarios you use and what you plan to do with the system. CRM is pretty complex and VERY big so there is no BP guide, especially not if there's no ERP ABAP backend. I'd start SPRO, use the standard IMG and start on top.
Markus

Multiple CRM system with one R/3 system, possible?

Dear all,
I wanna see if multiple CRM systems can hook up to one R/3 system. My hunch is that this is not possible, because information exists in table such as R/3 CRMKUNNR for BP data would not be able to distinguish which system an entry would need to send to for syncing.
Am I right?
Thanks,
Kirby

Hi,
Well there is also the MDM (Master Data Management) application with SAP Netweaver. Which actually makes things a lot easier with a number of CRM installations with multiple R/3 instances.
Maybe you would also like to do some read up on MDM.
Thanks, Debasish

Step by Step how we can connect SAP CRM to External system..

Hi Experts,
I want to know the informations of how we can connect sap CRM to External system, and what are the settings we have to do ,to enable XIF adapter..
This is very imp requirement kindly give support.., how we can connect to other system..through XIF Adapter..??
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Thankz in Advance
Regards
J Sarathi

Hi,
- Xif adapters and service process the BDOC messages.
- adapters for inbound and outbounfd processing.
-it will forward the messages from the inbound queues to the control component.
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-Bdoc is a container that contain business data
- it describes the hierarchial structure of the business data.
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Bdoc types are found in BDOC repositry.
Bdoc types have two part
Header- consist of one single segment so-caooed control segment
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hope it will useful.
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Customers Created in R3 are not replicating in connected CRM System.

Dear All,
I am facing an issue " Customers created in SAP R3 are not replicating to CRM system".
Please provide me the possible do list (Check list) to solve this problem (if any Middleware settings also). This an urgent issue with the production system.
Thanks & Regards,
Ramana Rao

Hi ,
Check following :
SMQ1/2 - Inbound/ Outbound Queues in both ERP and CRM system.You can see if there some "stoppes"queues.
SMW01 - Bdoc messages in CRM - detailed explanation about errors in replication.
Check if "stop data" flag in table "CRMRFCPAR" in erp systemis is unchecked.
Check your filter definitions in R3AC1 trn business object "customer_main" .
Also check SAP Note 429423 - you have detailed check list for middelware problems.
Rika

Can SAP CRM system point to different PI systems

Hi All
We have a scenario where we need to point our CRM system to multiple PI systems. Currently we are running around 100+ interfaces in our current setup i.e. CRM(A) and PI(A) systems. Can we point our CRM system to other PI system withiout having any impact to currently developed interfaces? Can we run both the interfaces in CRM point to PI (A) and PI (B).
What are all the configurations we need to do in CRM to make it point to PI(A) and PI(B). How will SPROXY tcode will look like if I point to both the ESRs.
Please suggest...Thank You.
Current Setup:
CRM (A) -->PI (A) -->3rd Parties.
Additional Requirement:
CRM (A) -->PI (A) -->3rd Parties and
CRM (A) -->PI (B) -->3rd Parties.

Hi Achuth,
Yes it's possible. Check the below links
Connect SAP Application System to multiple SAP PI Integration Server - Variant n°1
Consumer and Provider ABAP Proxy Service to Multiple SAP NetWeaver PI Systems Using Process Integration 7.1
http://scn.sap.com/people/r.tiesma/blog/2010/10/25/connecting-sap-proxy-framework-to-multiple-sap-xipi-systems
Regards,
Praveen Gujjeti

Multiple R/3 connected to CRM system

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