Multiple Service Products in Service Order ?

Hi,
I have the follg business process:
A customer sends, say, 1000 Pieces of a Product A for repair. Problem in each Piece may be different - some may require just cleaning, some may require Parts replacement etc., which is known only after carrying out the repair.
The Customer has fixed Service Charges based on the nature of repair undertaken (level of repair) and Parts consumed.
I have created Service Products (Mat Type DIEN) for each level of repair. I created Repair Order (Type RAS) and inwarded the 1000 Pieces.
Should we have Service Order for each Piece i.e., 1000 Service Orders ? Or is it possible to enter multiple Service Products and Qty ?
Thanks.
Raj

Hi Prasanth,
The level of Repair (Service Product) is determined based on 'Action Code (code to denote the action taken to rectify the problem in the Product)'. It is also imperative that the Technician should be allowed to select only those Components / Parts allowed for the Service Product.
Action carried out to repair is codified and is known only after repair. Hence segregating qty for each Service Product in the Repair Order itself is not possible here.
Is there a better approach to handle this business process ?
Raj

Similar Messages

Service product not copied automatically from contract

hi
i'm creating a notification referencing a contract item and thereafter creating a service order from the notification.
i'm finding that in some cases the material corresponding to the contract item is getting copied in the service product of service order, while in other cases it is not.
i could not find any difference between the two materials.
pl help is solving the issue

A Project is automatically generated from a sales order, when material in line item have been allocated in CN08, This determines which WBS structure is to be used as the basis for project creation, which has also been linked to a STD network, Bcoz SD/PS assign is ON i the STD PRJECT DEFINATION control data.
ON - A WBS leg is created for each sales order line item including similar Network.
In OPSA only one root must not be ticked.
Setting in Material Master.
Delivery Plant in SALES ORG VIEW 1
Item Category Group SALES ORG VIEW 2
MRP type: NO MRP indicator ND
Strategy group: 85
Individual /coll reqmt: left blank /1 individual reqmt.
MAETRIAL must be configurable.
let me know if u need more help
CHECK all this setting in your reqmt.
ONE more thing, u will get the RESULT in CNS41.
u will find Project from sales order like CNS41, DB profile- tick selection criteria as sales doc.
value from sales doc will be planned revenue for corresponding WBS.
Creation of project from sales order in SAP Project system is described as assembly processing.
In the Project System only networks can be generated directly from a sales document during assembly processing. Indirectly the system can also generate work breakdown structures, when it creates the network.
1.You start assembly processing by creating a sales document for a material. This sales
document can be inquiry,quotation, sales order.
2. The system then
Configures the material, if necessary
Creates a network using the standard network as a template
Configures the network, if necessary
Schedules the network backwards from the required delivery date
Checks material availability
Costs the network and transfers these costs to the sales document.
3. When you save the sales document, the system saves the network together with the sales
document. If applicable, it also generates a project definition and work breakdown structure.
The project number is derived from the sales document number.
Regards,
ANSAR

Updating Service Product (PMSDO-MATNR)

Any BAPI/FM/UE/BADI that updates the Service Product during Service Order Creation/Modification (IW31/32)?
I tried this code:
i_header-OBJECT_NO = 'OR000004000183'.
i_header-material = '020000000000000102'.
APPEND i_header.
i_headup-material = c_x.
APPEND i_headup.
i_methods-objectkey = 'SAVE'.
APPEND i_methods.
CALL FUNCTION 'BAPI_ALM_ORDER_MAINTAIN'
TABLES
    IT_METHODS    = i_methods[]
    IT_HEADER_SRV = i_header[]
    IT_HEADER_SRV_UP = i_headup[].
CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'.
But still, nothing is updated to PMSDO. I have also tried this one:
caufvd_imp-matsv = '020000000000000102'.
call function 'CO_IH_SET_HEADER'
EXPORTING
    caufvd_imp = caufvd_imp.
perform caufv_upd(saplcobh) using caufvd_imp.
Any inputs are very much appreciated.

Hello Janakiraman,
Generally for configuration , you cannot update the configuraton directly . There are no bapis in VC to do so. you have to update the configuration data via the Object itself. Service orders are objects with type PMSDO. There is unfortunately no bapi that will update configuration directly. I checked BAPI_ALM_ORDER_MAINTAIN but that doesnot have any input data for configuration. Configuration is stored via unique number PMSDO-CUOBJ. You can then take this value and check the data in txn CUTABLEINFO. Instance = CUOBJ in CUTABLEINFO. You will find the object key and number in this transaction .Eg
INSTANCE           OBJECT-OBJECT_TYPE OBJECT-OBJECT_KEY
000000000000203448 PMSDO              OR000004032826
To maintain the data , you can check to enhance this BAPI , Otherwise best way is to get the CUOBJ number and use VC function modules to update.
But you will neeed to create a Z program to do. You can find all the VC function as mentioned in the thread above.
Thanks

Creation of Service Product with Set Type and Attribute

Dear All,
Please guide me with proper step by step process,
How to create the product with the set type and attribute for service industry in sap crm 7.0
Regards,

Hi Nitin,
Before creating the Service type of product, you have to define the Base category for Service type product. Generally the category for service will be created under the R3 hierarchy R3PRODSTYPE. You can create this category using the TCode:
COMM_HIERARCHY. Here you have to select the product type as Service and have to assign the set types to the category.
You can create a service product using the transaction : COMMPR01 -> Click on Service ICON -> Select the Category for Service Type. Then fill in the details for Service Product description, Service ID(Based on number range settings for products), Language.
Also fill other details like Base Unit of measure, Pricing condition for different sales areas for the service product.
Since you are using CRM7.0, you can do all these activities using a POWER USER role.
For more information about Set types and hierarchies please refer the following help link:
http://help.sap.com/saphelp_crm70/helpdata/EN/46/57672501a208e7e10000000a114a6b/frameset.htm
Hope this helps!
Regards,
Chethan

Transfer material type DIEN in ECC system to CRM product type Service

Hi Experts,
I have a requirement to transfer material type DIEN in ECC system to CRM product type Service.
How can we do this?

Hi Viswanath,
   I dont think its possible to replicate material type DIEN from ECC to CRM Service Product.
   Service Products need to created in CRM, from here transfer to ERP. To transfer service product from CRM to ECC, you need to enable upload for Service Product in SPRO.
       Customer Relationship Management -->
             Master Data -->
                    Products -->
                        Settings for Product Type -->
                                Allow Upload for a Product Type.
   Now here select the check box for product type 02(service).
To send product from CRM to ECC, open the product you need to send it to ECC in COMMPR01.
         Go To -> Transfer to ERP. Here give the ECCRFC Destination and mapping material type.
//Bhanu

Service Product/material

Dear all.
What is thr Diff between Service product and Service material..in Which scenario we can use it ...these..(I mean in Customer Service Point of view)
Plzz give some information with general Example
Thanks in Advance
Regards
LUckky
Edited by: lucky on Sep 15, 2008 9:17 AM
Edited by: lucky on Sep 15, 2008 9:17 AM

Hello,
The Service product and the material is same. The material is of material type DIEN / LEIS (Service). This is used to capture the service costs.
It can be explained like When you do a standard repair with a repair item the costs should be XX. When do some other kind of repair with Premium repair, item the costs should be YY.
Prase

ECC dien material to CRM product type service

Hi Experts,
I have a requirement to transfer material type DIEN in ECC system to CRM product type Service.
How can we do this?

Hi Viswanath,
   I dont think its possible to replicate material type DIEN from ECC to CRM Service Product.
   Service Products need to created in CRM, from here transfer to ERP. To transfer service product from CRM to ECC, you need to enable upload for Service Product in SPRO.
       Customer Relationship Management -->
             Master Data -->
                    Products -->
                        Settings for Product Type -->
                                Allow Upload for a Product Type.
   Now here select the check box for product type 02(service).
To send product from CRM to ECC, open the product you need to send it to ECC in COMMPR01.
         Go To -> Transfer to ERP. Here give the ECCRFC Destination and mapping material type.
//Bhanu

Date Error on the Service Order while using service product

Hi PM experts,
I am working on the scenario resource-related billing, using service product in the service order created from a service notification linked to a contract with service product as the line item. service product is the material of DIEN material type.
when i was trying to save the service order created using transaction code-IW31, i am getting the Error Message:
" *SYS:Date 00.00.0000 not expected*".
This error started only yesterday, and it was not there before. Basis team has confirmed that they have not done any new
updates to the system.
Had anyone encounered this problem before, if yes kindly let me know the solution and the steps to resolve it.
thanks for the help.
regards,
rajaraman

Hi,
Here is the error description with message number,
SYST: Date 00.00.0000 not expected.
Message no. FGV004
As an update to this thread, while searching for the reasons for the problem, i found that the characteristics used in the
warranty class were carrying default date value as 00.00.0000. can this be a reason for getting this error as the service
product number which is a DIEN material type is linked to the master warranty which is in turn assigned to the equipment.
Hope this information helps.
regards,
rajaraman

How to creat CS-order with config service product with own logic

Hi all,
I saw already different threads related to this topic, however no clear solution was given yet.
The scenario is:
Create from a notification list the service orders and determine in the background a correct service product which is configurable. Via an own logic the service product is found in a z-table and and the configuration is done via a seperate logic.
What would be the solution of the above scenario.
I already found some information in using:
CUCB_GET_CONFIGURATION
CUCB_SET_CONFIGURATION
CUCB_CONFIGURATION_TO_DB
But does this work?
How should the logical flow be in using these functionmdules.
We are using BAPI_ALM_ORDER_MAINTAIN to create the service order, however it is not allowed in this bapi to enter a service product which is configurable.
Thanks for your input in this.
Best regards,
Pascal

Also posted [here|http://www.sapfans.com/forums/viewtopic.php?f=7&t=353731]
[Useful info|http://www.sapfans.com/forums/viewtopic.php?t=53651]
PeteA

Sales order with Service product having equipment assigned

Hi ,
I am working on below scenario.
1) create quotation . Use Service product as line item. It will ask equipemt no . enter the equipemnt no
2) Save the Quotation
3) Create the Sales order taking refrence from Quotation
When i am doing this the system is asking me equipement no again. Which it should not.
Can you let me know what customisation i am missing.
Regards,
Amar

Now when we try to raise a sales order and enter the item category
Ideally, item category should flow automatically in sale order and why do you want to input manually? Moreover, in order to understand your requirement further, please share the configuration settings of your item category and also update what special procurement type is maintained.
G. Lakshmipathi

Production and Service order Release Log updation

Hi,
Can any one help me how to update the release log of Production and service order.
I have a requirements to add new custom logs to the production and service order release process.
sudha

As far as I know the standard behaviour is that the PR is created upon order save and not upon the status of the order or items changing to released.
To get around this you can set user status and use status management to prevent the PR getting created or use the BADI CRM_SRV_FIND_LOG_SC to supress creation of the PR.
Hope this helps.

Make-To-Order Production for Service Products

Hi All,
has anyone some experience with SAP R/3 (SD, CS, MM, FI,CO) Make-To-Order Production for Service Products?
Does the Make-To-Order Production Scenarion work for Service Products?
Is there any documentation about Make-To-Order Production Scenarion for Service Products?
Regards
Klaus

It works using transaction OSID to define service products and using requirements class and type to control the creation of service orders or projects for sales document items. All business services can be implemented using these service products.
We have inplemented Customer Center Solution based on this approch for a Atlas Copco (http://www.atlascopco.com/us) with cutomer center in more tham 70 countries.
They make, sell, rent, finance and service
Construction and Mining
Compressors and Generators
Industrial tools
Regards
Klaus

Creation of EBP Purchase Order for Service Products in MM

Hello all,
i have created the service master in MM system and then i have replicated the service master to EBP later i tried to create a EBP PO for Service Products through Sourcing from EBP to MM.
But i am getting a failure message as "Error during determination of backend document follow on documents for shopping cart " and PO is not created anyway.
But i can create PO for Materials with the same process.
I am getting this message only during creation of PO with Service Products.
I request you if any body has the solution please post your valuble information as early as possible.

Mahesh
What I understood from your case is you were able to create PR in backend for service items when you assign vendor manually durin g SC creation.
In that case definitely it will create PR instead of PO in backend. Because when a vendor is assigned manually during SC creation. that vendor is treated as desired vendor and not fixed vendor. So it gives suggestion to buyer, who converts PR to PO, to use this vendor.
When a desired vendor is assigned manually, SC is treated as incomplete. SC is complete only when source of supply is assigned automatically.
If you want that desired vendor to be treated as fixed vendor you need to maintain the same in BADI BBP_DOC_CHANGE and method BBP_SC_CHANGE.
If PO is to be created directly(Without BADI logic) make sure vendor is assigned automatically in source of supply section of SC. This can be possible by maintaining vendor list in SRM or maintain a Contract for that product in backend so that system will pick that source automatically.
Try this and see what document is created in backend.
PS:Reward points if the solution is helpful to you.
Regards
Jagadish

My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support

My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support

When you buy an iPhone in the U.S. it's locked to that country with the carrier you bought it for.
If you bought the device unlocked in the U.S. it's unlocked, you can use it on any carrier. Even one's outside the country.
If you want to do a repair on a device you bought in the U.S. and your using it in another country, you must send it back to the U.S. Why? That's where you bought it from.
AppleCare Protection Plans and AppleCare Limited Warranties are registered to your hardware.
Your hardware is your iPhone.
Wherever hardware that was bought then that's the country it was designed to be used in and that's where it was manufactured.
Apple is very localized - if you call U.S. tech support, you'll speak to somone in your country.
So, what does all this mean?
In order to do a repair, you need to send it back to the country you got it from.
And we're all customers like you. We understand that you're upset, but Apple isn't gonna bend the rules to one individual.
Policy is policy. Get over it.

No organization data for service products

Hi,
I create a CRM service order with a service product. Now there is a message, that the product in sales organization and distribution channel is not scheduled.
Our service products in general don't have organization data, cause they occur from r/3 service master data (transaction ac03).
How to assign org.data to service products in CRM? I cannot assign the set type for org.data to the category of service products cause we download the products with the middleware from R/3.
Regards
Jochen

Hi
Sercie products will be created in CRM in service product type, while creating a service product you have to assign the Organizational data in sales and distribution tab
Thanks
Satheesh

Multiple Service Products in Service Order ?

Similar Messages

Maybe you are looking for