Multiple Transaction Type Specifications in Navigation Bar of IC web client

Hi Experts,
We created three transaction ZCBC-Customer Billing Complaints,
ZCRR-Customer Refund Request and Z_SC-Service Ticket which are the
copy of CRMC-Service Complaints with Transaction Category
'BUS2000120 Complaint'.
The IC Web Profile we created ZAGENT0001, Runtime profile:ZAGENT0001
and Navigation Bar Profile:ZAGENT0001, Business TransactionProfile:
ZBTP0001.
The Navigation entries are ZCUSTOMER_REFUND_REQUEST-Cust. Refund,
SERVICE_COMPLAINTS-Service Ticket, ZCBC0001-Cust. Bill. Complaint.
Problem: In the Business Transaction Profile only one default
transaction type (Complaint (BUS2000120)is allowed. But our
Business Process demands to choose 3 transactions for the same
Transaction Category where it is not supported by the Standard
functionality.
Advice us the possibility of choosing the 3 transactions
where the Agent is allowed to access all the three in the
IC Web through the navigation bar.
Please send me a solution for that as it is very urgent.
Thanks in advance
Koustav

Hi thirumala:
Could you send me the ic web client cook book, or do you have any guide on how to configure transaction launcher, in crm 5.0, i know it is a standar funciontality, but i have the following problem, i need to show some transactions like BP, in icwc, and then pass the transaction the confirmed bp number, i've already configured ITS, but i don't know wich are the following steps to do what i want, so could you give some guideance.
Thanks & Regards

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