Multiple users on same Computer - Licensing for this product.....

We are using a Mac Pro with Creative Suite 4 - Design Premium and have 2 active users on the computer. We recently discovered that if user "A" has an Adobe Program running and user "B" attempts to run an Adobe Program at the same time we get an error code "150:30 - The licensing for this product has stopped working and needs to restart." We are then forced to re-start the whole computer.
This is super annoying! Does anyone know what is going on? We would like to be able to seemlessly switch between users without having to close what the other one was working on.

It is as simple as going to File>New Catalog and fill in the name for the your daughter's catalog ... then navigate to where you woulke to save the catalog ... I believe the default location is in the logged in user's Pictures folder ...

Similar Messages

  • I'm getting an error starting Photoshop CS4.  Error number 148.3  Licensing for this product has stopped working.  I rebooted several times to no avail.  Still get the same error message everytime I try to start Photoshop.  I'm using Windows 7 -- 64 bit

    Error number 148.3  Licensing for this product has stopped working.  I rebooted several times to no avail.  Still get the same error message everytime I try to start Photoshop.  I'm using Windows 7 -- 64 bit

    If you can not use CS4 menu Help>Activate|Deactivate to get the install working again you may need to re-install CS4.

  • CS4 won't start up on my new computer. The error message I get is "Licensing for this product has stopped working."

    CS4 won't start up on my new computer. The error message I get is "Licensing for this product has stopped working."  Both the old and new computer are MACs and the error code I get is 150:30.  It says to restart the computer or open another application in the suite, but neither helps.  It says if nothing helps to contact Adobe support, but this is the only way I'm given to contact adobe support.  Can I really not use my purchased software on my new computer?  What do I do to activate the license on the new computer?

    "Licensing For This Product Has Stopped Working" - Help

  • Why  will photoshop not open after loading it to new iMac computer from an external hard drive and I get this message: Licensing for this product has stopped working:error code: 150:30

    Why will Photoshop CS4 not open after loading to new iMac from an external hard drive and I get this message: Licensing for this product has stopped working:error code: 150:30

    A Photoshop installation is tied to the machine it was installed on. Moving it to or from a hard drive breaks the licensing.
    The answer is easy: Reinstall CS4 from your disc. and apply all updates.
    Gene

  • "Licensing For this Product Has Expired" (But I just bought it!)

    I'm having an installation problem, with Adobe CS4 Design Premium for Windows on Vista(64).  For technicality purposes, I believe everything installed fine, but I have not been able to open the programs even once, which apparently means this is an installation issue.
    Here's the situation:
    I had a trial version of Photoshop CS4, it expired, I uninstalled it (or at least went to Control Panel-->Programs And Features--->"Uninstall"), bought Adobe Premier with my student discount, installed it with the new serial number and the 2 CDs without any problems (so I thought), but now every time I try to open any CS4 Program (Photoshop, Dreamweaver, Illustrator, etc.--anything but Acrobat Pro or Bridge CS4) I get a message saying, 'Licensing for this product has expired.'
    I found an equivalent issue with Macs and there appears to be a quick fix:
    "The tech had me remove APPLICATION SUPPORT > ADOBE > ADOBE PCD > cache > cache.db (to trash)"  This apparently solved the problem.
    Does anyone know an equivalent fix for Windows PCs?
    I've have tried downloading the fix from the following website:
    http://www.adobe.com/support/contact/licensing.html
    (Running this multiple times, rebooting, etc.) but I believe the above website is just for problems of "License has stopped working" and not "Licensing for this product has expired"
    I also tried setting my laptop's date/time back to May 31st 2009 following these instructions:
    http://kb2.adobe.com/cps/494/cpsid_49485.html
    but when I do that, I get the original, 'Accept these Terms' page, and as soon as I click "I agree' that page disappears, and nothing else happens. My computer works fine, but the program does not start. Therefore I can't deactivate the program/serial number, reset the correct date, start the program, and enter the proper serial number.
    Any chance someone knows the appropriate Windows File to remove to solve this problem?  Or have any other advice?
    Many thanks in advance,
    Kevin
    PS--I've tried to stay professional about this situation, but it really has me livid.  I'm appalled that something that cost me 300+ dollars (and I am fully aware it costs most honest people significantly more) could have caused me to waste the better part of a day, and get so frustrated, and I am still no closer to a solution.  If it doesn't get resolved soon I am tempted to try returning the software as 'defective' (which for all intents and purposes it is) or never buy an Adobe product again.  My friends have less trouble with the cracks/keygens/etc out there, and they're up $300+ on me.

    UPDATE:
    So, I took John T. Smith's advice (thanks for the phone number--relatively short wait time compared to the other number I had tried), and called Customer Service.  I got the usual run-around, where the first guy wanted me to try all the things I described in the original post. Had me try something else (which involve reinstalling) which didn't work. Finally, the next gal I talked with admitted she didn't know the solution, and the problem would be 'upgraded' to the next higher level of presumably smarter tech people.  I asked the time frame for this, and she said 1-2 days, which I wasn't happy about, and finally spoke with her supervisor.  This person walked me through the uninstallation, and had 'some files' I should delete.  AND FINALLY, I GOT WHAT I WANTED:
    He said if I just removed/deleted the following file:
    C:\Program Files(x86)\Common Files\Adobe\AdobePCD\Cache\Cache.db
    So the order he wanted me to do it was:
    Uninstall CS4 Design Premium (with windows vista Program and Features in the Control Panel, remove the above file, restart my computer, and reinstall the software. The reinstall didn't go smoothly the first time or two (early on, it said Illustrator, Photoshop, etc could not be installed..) so I just closed ALL programs, and tried again) and finally everything works, or seems to!
    From what I read on a Mac forum with the same problem, it seems like I might not have had to uninstall/reinstall the whole suite (which I wish I'd tried, because it would have saved me nearly 2 hours).
    But at any rate, everything seems to be working.  I wrongly assumed the PC version would have had a different culprit file to be removed.  I wish I'd searched my hard drive for the AdobePCD folder earlier.  But...now I am happy.
    Cheers, and I hope this post might be of some help to a poor unfortunate lad with the same problem I had.

  • TCS 2 on Windows 7 - "Licensing for this product has stopped working"

    I just spent the last 6 days (since 4/8) with Adobe Technical Support. I have a Dell Latitude 630 Laptop running Windows 7 32-bit. For no reason at all (as is usually the case), RH8 crashed after I ran  spell check. Unfortunately, unlike all the other times, it would not restart. The error message box I kept getting (and 4 says later am still getting) is "Licensing for this product has stopped working". The only thing I've learned from this 4-day ordeal is that no one at Adobe Technical Support knows how to do anything but uninstall and reinstall this product. And, for some reason, Adobe has released this software fully aware that it will not completely uninstall using Windows 7's uninstaller - You must also then run both the Windows Uninstaller Cleaner (after downloading & installing it) and their own CS3 Uninstaller Cleaner.
    After doing that twice (completely uininstalling and reinstalling), and waiting for 1) the first tech to open a case - it took him 4 days; and 2) the "top level" of support to contact me - that took 2 more days. After telling me how to completely uninstall the suite (yep, that's her fix, too), she has just advised me that the SW won't run because my computer is on a Domain. Yes, my company requires that all of our computers be connected to our Domain. What company doesn't?What is also interesting is that none of my co-workers, who are also running Windows 7, have had this problem. How many of you are successfully using TCS2 on Windows 7 32-bit AND are on a Domain? I'll bet that there are a lot of you out there. Congratulations to you all for still being able to do so! I envy you.
    THE FIX: (And this is from Adobe's top level of support, or so I was told.) I've been told that I must create a Local User Account on my laptop that has Admin privileges but is NOT on a Domain, and install the TCS2 software onto that account. This will fix my problem. Interestingly, the first tech had me log onto his Adobe software that allowed him to see my desktop. Didn't he see that I was on a Domain? Or maybe he just isn't privy to this information because he's not high up enough.
    I hope that this information keeps at least 1 other person from having to go thru 6 (or less or more) days of repeating your problem to countless Adobe techs who all tell you to do the exact, same thing. And, of course, hearing each one apologize for "the inconvenience" and being "so sorry you are experiencing difficulties".
    Here a thought - Don't release your software until it works.
    Here's another thought - Don't claim that your software works on a platform until it actually does. As my co-worker Ed says, "Got an Issue? Get a tissue!"
    Cheers,
    Critterlover1075

    Peter,
    The higher-tiered (supposedly) Tech had me go to that Web page and follow those instructions earlier this week. I followed all of them, and still had the same problem. That was when she told me that the problem is because my laptop is connected to a Domain (see first post).
    4/15/10 Update: My IT support gave me the password to log onto my laptop using the Administrator logon. This login is not connected to our Domain because it is used by our IT folks to troubleshoot problems with the laptop itself. I installed only Acrobat, RoboHelp, and FrameMaker from this login last night. Then I opened Acrobat 9 and "updated" everything. RoboHelop 8 now works (and it is accessible from my regular login), but FrameMaker is now giving an error message, something about the dictionaries, and it does not open. Here is the error dialog being thrown now by FrameMaker 9:
    I have updated my case with this info and the screenshot of the error dialog. If you know what is causing this error in FM, please let me know what to do to fix it.
    Thank you for your help!
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  • License for this product has stopped working cs3

    I have cs3 web premium and premier elements and I was considering purchasing CS5 but until I can get a clear message AND PERMANENT SOLUTION to why I am now getting for the 5th time the error "license for this product has stopped working."  I was working on a important project and now I have to reinstall everything again.  This is such an issue that I have read the many many  "solutions" Adobe provides for this but I tried them and they did not work.  Adobe, what are you doing about this?

    Auntybertha
    What version of Premiere Elements are you using?
    I have Premiere Elements 4, 7, and 8 and have recently run into problems characterized by not being able to open any of the 3 versions that I have installed on the same computer. (I use one at a time.)
    Hunt as posted a link
    http://kb2.adobe.com/cps/405/kb405970.html
    where I would suggest that you especially look at Solution #2 regarding the FLEXnet Licensing Service.
    This turned out to be the fix for my Premiere Elements, as well as the Photoshop Elements, for my opening failures for these programs.
    Another possible consideration is to open a new computer User Account (with Administrative Priviledges) and run your Premiere Elements using that new User Account. That worked for me recently when the Photoshop Elements 8 Organizer would not open after just about every trick in the book.
    Keep in mind that problems may have the same symptoms but different causes. Nonetheless, I would recommend this Solution #2 to your attention, and then, if necessary, a new User Account (with Administrative Priviledges). Premiere Elements is but one application in your computer environment, and many non Premiere Elements factors can enter into the performance of the Premiere Elements in that computer environment.
    Please keep us updated on your progress.
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  • Licensing for this product has stopped working Error: 5

    OK. Totally frustrated here.
    Trying to start InDesign (installed with Master Collection CS4) on Powerbook Pro running 10.5.7 and consistently get the error above: "Licensing for this product has stopped working" and with error: 5.
    I have attached a dump of the error screen.
    I have been through Adobe's knowledge base and followed the steps there. I have:
    1. Applied the licensing service update, and I also used the 0 option.
    2. I have restarted the computer several times.
    3. I have uninstalled and reinstalled the application (the whole Master Collection actually) using the uninstaller, with the remove preferences files option selected.
    As far as I am aware I have the latest version because after reinstalling it the updater downloaded 1.1Gb of updates and installed those.
    I have also nuked all font caches in case it was related to Apple's font cache bug.
    No joy in any event. Still getting the error and no InDesign.
    Any suggestions from the gurus here, please???
    Alan

    Thanks Peter,
    As I said, have tried uninstalling and reinstalling but InDesign still doesn't work, all the other CS4 apps seem OK. Looked at the list you provided - much the same as the one I generated except there was one extra page I had not seen before at http://kb2.adobe.com/cps/494/cpsid_49485.html.
    Of course the series of steps described in that page are impossible to do because it says to :
    1)      Set the computer clock back to May 31, 2009.
    2)      Launch the affected product.
    3)      Go to Help->Deactivate, select ERASE THIS SERIAL NUMBER.
    4)      Quit the application.
    5)      ...
    The application will not start because the licensing has stopped working. So step 2 is not possible.
    Apart from that the only other page that specifically addresses this problem is at http://kb2.adobe.com/cps/405/kb405970.html
    In this it says to do the things I said I have already done in my original post. None have worked.
    Guess Adobe don't monitor this forum so I suppose I need to go back to Quark to do my work. InDesign appears fatally broken.
    Cheers
    Alan

  • Getting "licensing for this product has expired" message after reinstalling CS6

    I recently upgraded my operating system on the same computer from Windows 7 32-bit to Windows 7 64-bit. This of course meant I had to do a clean reinstall of all my software.
    When I reinstalled Photoshop CS6, I got an error "licensing for this product has expired."
    In hindsight, after researching the problem, I realize I should had deactivated CS6 on my 32-bit installation before upgrading the computer, but I didn't. I did, however, upgrade to a new hard drive when I upgraded my operating system, so I was able to put the old hard drive back in and deactivate the original installation after the fact.
    However, on the 64- bit installation, even when I try uninstalling CS6 and installing it again, it accepts my serial number, but then gives me the "licensing for this product has expired message."
    I have tried contacting Adobe online chat help twice. Each time I get an agent quickly, but after asking a few questions they tell me they need to transfer me to the "install department." The other night I was left in limbo a half hour waiting for the install department before I gave up. Tonight I've been on for almost an hour and am still waiting.
    I assume that CS6 has left something in the registry of the 64-bit installation that no longer allows me to install Photoshop with my current (valid) serial number, but I have no idea how to fix it or get through to Adobe help. Any ideas? Thanks.

    Just to update this, I was able to connect with Adobe by phone and resolve the problem. The guy on the phone was much more helpful than my two previous attempts to contact Adobe by their online chat.
    The guy had me repeat the steps outlined in Solution 3 in the document that Bill refers to, however we also did the additional step of running a program called Adobe Creative Cloud Cleaner tool. That program removed the files from my system that were preventing Photoshop from running.
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  • CS3 Help for "Licensing for this product stopped working!"

    Today my CS3 gave this error, although I've been using CS3 without any problems with VISTA since last April! See product & OP sys info at btm.
    I searched for help, I found under TechNote kb402004 the implied solution! Well not quite since it is NOT working! I spent today over 8 hrs in an attempt to fix this.
    The error in detail: Licensing for this product has stopped working. You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help."
    OK, I am my own IT administrator, I called Adobe 1-800-833-6687 but after selecting option 1) on the phone just rings and rings, no answer for about 1.5 hrs!!! So I gave up!!!
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    However I was not having luck in uninstalling from VISTA. Using Start >Control Panel>Uninstall program> Adobe Photoshop CS3, absolutely refused to work!
    SO I tried manual uninstall (the hard way) as out lined by TechNote kb401501, tried several times went through all the steps, including downloading the Microsoft msicuu2.exe to do it with! After several tries it did finally deleted CS3, so I could attempt a clean re-install!
    SO I downloaded CS3, well I could only download the trial one, I do not have the CD disk, as my CS3 was an internet download (upgrade). 20 minutes later (luckily for hi-speed it only took 20 minutes for the full download, I tried to reinstall! Turn off antivirus, turn off firewall so I cam install!
    Not quite! It failed. SO I had to go through all the above again to clean it out from VISTA. Download again! Done this 3 times before it finally started to install. Of course that is the old version, why would Adobe be kind enough to have the updated version available to install in the first place??? OK so downloaded another 180 MB or so, tried to update! Well the update crashed 4 times too, before CS3 finally was updated to 10.0.1. Then I had to register and activate CS3 again! Great it should work, well so I though!
    Well not quite it gave me the same error!!!! SO what is wrong with CS3??? I need help! Thank all of you who can help me!! System Details:
    Adobe Photoshop Version: 10.0.1 (10.0.1x20071012 [20071012.r.1644 09:30:00 cutoff; r branch])
    Operating System: Windows NT
    Version: 6.0
    System architecture: Intel CPU Family:6, Model:15, Stepping:6 with MMX, SSE Integer, SSE FP, SSE2
    Physical processor count: 2
    Processor speed: 2400 MHz
    Built-in memory: 3070 MB
    Free memory: 1719 MB
    Memory available to Photoshop: 1681 MB
    Memory used by Photoshop: 55 %
    Image cache levels: 6
    Serial number: XXXXXXXXXXXXXXXXXXXX
    Application folder: C:\Program Files\Adobe\Adobe Photoshop CS3\
    Temporary file path: C:\Users\LASZLO~1\AppData\Local\Temp\
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
    Startup, 291.7G, 69.6G free
    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS3\Plug-Ins\
    Additional Plug-ins folder: not set
    Installed plug-ins:
    ADM 3.10x21
    ASDStrm 1.03x2
    Accented Edges 10.0 (x101)
    Anaglyph Flip NO VERSION
    Angled Strokes 10.0 (x101)
    AntiGhost NO VERSION
    Average 10.0 (10.0x20070321 [20070321.m.1480 16:39:00 cutoff; m branch])
    BMP 10.0.1 (10.0.1x20070928 [20070928.r.1642 08:15:00 cutoff; r branch])
    Bas Relief 10.0 (x101)
    Camera Raw 4.3.1
    Chalk & Charcoal 10.0 (x101)
    Charcoal 10.0 (x101)
    ChromaSolarize NO VERSION
    Chrome 10.0 (x101)
    Cineon 10.0 (10.0x20070321 [20070321.m.1480 16:39:00 cutoff; m branch])
    Circle to Square NO VERSION
    Clouds 10.0 (10.0x20070321 [20070321.m.1480 16:39:00 cutoff; m branch])

    Which operating system?
    Try
    Win: http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html
    Mac: http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html

  • Had to restore my iMac from Time Machine. After the restoration all programs are functioning except my Adobe Creative Suite 4 Design Premium. When I start any program in the suite the error message, "Licensing for this product has stopped working." I rest

    I had to restore my iMac from Time Machine. After the restoration all programs are functioning except my Adobe Creative Suite 4 Design Premium. When I start any program in the suite the error message, "Licensing for this product has stopped working." I restarted the computer and tried again to run Photoshop and the same error message appeared. The message was followed by a message that stated that I needed to contact Adobe technical support and mention Error: 150.30. I need Adobe technical support to provide me a solution for my problem so I can continue using my Adobe products installed on my computer.

    Unfortunately when Adobe products are restored from backup, especial CS4 and especially Mac, it breaks licensing.
    There is a python script included in the license recovery kit that should work if you are familiar with Terminal.
    If not, you must reinstall your CS4 suite.  You don't need to delete your preferences, so it should be the same as before.
    Error "Licensing has stopped working" | Mac OS
    Gene

  • What does "licensing for this product has stopped working, Error 150:30" indicte?

    My CS4 has stopped working. I get the message..." licensing for this product has stopped working, Error 150:30"  After taking all the steps  listed and uninstalling CS4 and Reinstalling it I finally got it working again ( which took a couple of hours of down time)  Now ...every time I turn my computer off and back on, I get the same message again, and must go thru the 2 hours "fix"... any suggestions.  Adobe Support has been less than helpful with this... which is unusual. 
    Photodeb

    PhotoDeb, I have the same problem with my CS4 suite. I get the 150:30 error, "licensing has stopped working."
    Fortunately, I'm subscribed to CC, so I can still open all CS4 files with CC apps.
    BUT, I DO want to get my CS4 working again.
    Have you been successful yet, in getting your CS4 back to working as it should?
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    I have read that if it is downloaded with Safari (as I did), it won't work; that it has to be downloaded with Chrome or a browser other than Safari.
    Also, I deleted the FLEXnet Publisher preferences folder. But, I now wish I had simply moved it to the Desktop, instead of trashing it entirely.
    So far, I haven't done anything about reinstalling CS4.
    QUESTION: From what you've learned, is it recommended to UNinstall CS4 suite (like you did) BEFORE reinstalling it?

  • Adobe Photoshop CS4 Extended, owned for ages, licensing for this product has expired? Was using it two months ago.

    Hello,
    I have been trying to get Adobe's help for over a month now. I've been on the phone twice to them, opened up three seperate cases and still arrived at no solution. I was bought Photoshop CS4 Extended awhile ago and use it for my studies (I'm an art student). Two months ago my harddrive on my computer failed and I had to have a new laptop. I went to reinstall Photoshop and "Licensing for this product has expired" comes up. I've uninstalled, inreinstalled many times and used Microsoft Fix It Programme for uninstalling to make sure all the files are gone.
    Surfing the forums I learned that there should be a folder with back up and Adobe PCD but I don't have that folder at all. The serial number I use is my original serial number that I know works and adobe have even said it's a technical error. What do I do? College starts again in two weeks and I don't have the programme I use for it!

    Try the License Repair Tool Adobe - Adobe Licensing Repair Tool
    Other suggestions if this doesn't work: Error "Licensing has stopped working" | Windows
    Also if you must uninstall, use the Adobe CS Cleaner tool, not the Microsoft one. Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • Need help with Photoshop and "Licensing for this product has stopped working" message. Adobe fix isn't working.

    I am still using CS3. A while back I received an error: "Licensing for this product has stopped working" for my CS3 programs. I used the recovery program suggested by Adobe and was able to get Illustrator, Flash and Dreamweaver to work, but I still can't open Photoshop or In Design. I went back to the Adobe site and did every other trick they suggested to fix the error, but nothing has worked.
    I then tried to uninstall photoshop from my CS3 suite (so I could reinstall) but got a JavaScript Alert: "Critical errors were found in set up. Please see set up log for file details." Seeing as I am not the best with the behind the scenes technical stuff, I have no idea what this means or where the set up log even is. Any help anyone can provide?
    I have had CS3 installed on my computer for over a year. I started having problems about 4 months ago.

    I am having similar problem.  Can't open any of CS3 programs after trying to download Dreamweaver Trial, which wouldn't work because "couldn't remove DLM extention" error message.  So now I can not run Illustrator, Photoshop, or even Adobe Reader.  These are properly licensed for about a year. I get "License for product has stopped working".  Have 2 pending cases open with Adobe support (one for Dreamweaver trial, one for license problem) since 8/3 with NO ANSWERS - It says answers within 1-3 business days.  Was on phone support hold today for over 3 hours before line went dead with no help.  What is up with adobe support?  Can anyone help?

  • Licensing for this product has stopped working - Acrobat 9 Pro / OS 10.7

    I am having a problem with Acrobat 9 Pro (9.4.5)  following my upgrade to Mac OS 10.7 (MacBook Pro).  The error that I've been receiving is "Licensing for this product has stopped working" with a numeric code at the bottom of the page of (0).
    As suggested on that screen, I uninstalled and reinstalled Acrobat 9 Pro and spent quite a bit of time loading all of the updates.  At the end of it, I still receive the same message and the program will not continue after that message.
    This is part of CS4 Master.  All other products in the suite are working correctly and without issue.  No challenges with other Adobe products for licensing.  Acrobat is the only program I have that gives this message and then closes.
    I found this page -> http://kb2.adobe.com/cps/512/cpsid_51260.html and started working through the process on that page.  When I got to the step of the License Recovery Tool (11.6.1), the launcher program will not launch with the error "You can't open the application LicenseRecoveryLauncher because PowerPC applications are no longer supported."  I guess that this program relies on Rosetta and will no longer function.
    Can you help?  I've already uninstalled and reinstalled Acrobat 9 Pro several times.  Some of the steps noted on http://kb2.adobe.com/cps/512/cpsid_51260.html disable the licensing for the other apps in CS4.  I really don't want to uninstall and reinstall the entire suite.
    I have been on Adobe Customer Service Chat for a few hours.  Recommendations have been to just upgrade to Acrobat X or to call it in.  Before that, I wanted to check the forum to see if anyone else has hit this issue and if there is another possible fix.
    Thanks!

    Steve,
    I appreciate your answer.  While it might work, I'm a bit hesitant to remove the other programs as a possible solution since they are all currently working.
    With Acrobat 9 Pro failing with the OS 10.7 upgrade, I'm hoping that there is a less severe solution.
    Since the trigger appears to be 10.7 and may have something to do with the discontinued support of Rosetta, I could be spending a few hours working on a reinstall without a change.  Yes, it might work.  The "might" is the part that makes me hesitate.
    Is anyone else out there on OS 10.7 and running Acrobat 9 Pro?  Any issues with anyone else?
    Thanks Steve.  I do appreciate your offering a solution.  I may end up trying it if nothing else comes together.
    Mark

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