Multiple users, same color in Word 2013 document

A document that was uploaded to a content management system, downloaded and worked on by other users who exchanged the document via e-mail, then uploaded again, had the same color for two users after being downloaded once more. The two users still had the
same color after I shut everything down and logged back in again. All other users (there were about six in all) had individual colors.
How can I fix this problem, so that each user has a separate color--not just four users having separate colors and two users sharing a color? There certainly were colors that were not in use in the document (green, yellow, silver, etc.).
Because the document resided in a content management system, I was referred to this forum instead of the more general Word 2013 forum. Any help would be very much appreciated!

Hi,
I'm not sure what color it is in your post, font color or else?
Please also explain the user's process to handle the document, if possible, step by step, so that I can have a better understanding.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
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