Muse 2014.2 Freezes when I try to open my site.

I haven't updated my web site since August, and today I needed to work on my site - but upon opening the file, Muse freezes and I have to use the task manager to shut down the program.  I tried opening the file various times, uninstalled Muse and re-installed it to no avail.  I need to update my site for business purposes and this is causing me grief.  Please, I need help!

The fact you were able to open the site on another computer leads me to suspect there's either something in the Muse preferences that's causing a problem, or something related to the linked asset files (since the linked files may not have been available when you opened the file on another computer).
Please rename the two preferences folders.
Enter "%appdata%" in a File Explorer window. Among the other files there you should find a folder named "com.adobe.AdobeMuseCC.2014.2". Rename it to "com.adobe.AdobeMuseCC.2014.2.old".
Next enter "%appdata%\Adobe\Adobe Muse CC" in a File Explorer window and rename the "2014.2" folder you should find there to "2014.2.old".
Launch Muse and attempt to open your file. If that works, I'd greatly appreciate it if you could send me the two renamed preferences folders so we can attempt to determine what was causing the hang. You can send them to me at [email protected] along with a link to this thread. If they're larger than 20Mb you can use a service like Adobe SendNow, Dropbox, WeTransfer, etc. (If you use a service, please include a link to this thread and your return e-mail address in the body of the message, since not all services include your return e-mail in the sharing invite they send.) Thanks.
If the file still doesn't open, please try renaming the folder where the images and any other assets you've used in the file are stored (so the links to the asset files are broken). Then attempt to open the file. If that works, there's probably one or more asset files that are triggering the hang.
If that doesn't work, please send me the .muse file and I'll attempt to reproduce the failure. Though the fact you were able to open the file on another machine makes me suspect it's unlikely the file will fail for me. You can send the .muse file to me at [email protected] along with a link to this thread. If the file is larger than 20Mb you can use a service like Adobe SendNow, Dropbox, WeTransfer, etc. (If you use a service, please include a link to this thread and your return e-mail address in the body of the message, since not all services include your return address in the sharing invite they send.) Thanks.

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