Muse 2014.2 Release Causing Crashes

I recently updated my Muse software and now my website opens, then crashes shortly after with the following message....Anyone know how to fix this or when Muse will correct???? I have a Corporate website to update and the executives will not be happy with this....

This error dialog, with the blank lower half, most likely relates to the login and trial/subscription confirmation process or perhaps an attempt to contact Business Catalyst (if you're hosting there). If you send us the MuseLog.txt file from your Documents folder it will probably provide additional information to help determine the root cause.
We've also made changes to the upcoming 2014.2.1 release such that the underlying error will display in the dialog, rather than the largely blank dialog.
Sorry for the inconvenience. Please send the MuseLog.txt file to [email protected] along with a link to this thread. If the file is larger than 20Mb you can use a service like Adobe SendNow, Dropbox, WeTransfer, etc. (If you use a service, please include your return e-mail address in the body of the message, since no all services include it in the sharing invite they send.) Thanks.

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Muse (2014.2 release) problems connecting to Adobe BC.

Just installed update to Muse (2014.2 release). and cannot publish to my Business Catalyst account to update the site. It says “Access using your Adobe ID had timed out. Check your network connections and try again.”. The problem is that all the connections are OK and I even can access my BC account via Admin. Can you help???

Hi,
Please send your PDApp.log file from:
Mac: <user>/Library/Logs
Windows: <username>\AppData\Local\Temp
to [email protected] along with a link to this forum thread. This might help us to identify the cause.

2014.3 Update causing crashes and data loss

I have recently update to Adobe Muse 2014.3 edition. Since then I have been experiencing many crashes, difficulty saving and file corruption. I was not sure if it was Muse or Mac Os errors until now. I can confirm my Mac is in good working order.
See attached screen capture for the latest problem - cannot save a file after making edits. Muse feezes on save.
Is it possible to reinstall the previous version of Muse? I cannot complete work reliably with the new update.
CY

The update fixed the problem, however I am now encountering a new one.
Uploading to ftp locations slows dramatically at about 60% progress, by about 70% progress I get the Mac spinning wheel, sometimes the transfer will progress incredibly slow, or Muse will freeze.
Today I could complete an ftp transfer and muse crashed. See attached screen capture.
I am now exporting html and then uploading va ftp app however when exporting I am still seeing a dramatic slow down at some point after 60%.
I am also seeing the following message pop up in web browsers (see attached image). I have been seeing this message a lot since the first update 2014.3
I thought these problems may be have related to my ISP, however I am in a different country now using two different IPS's but the errors still remain.
Regards,
CY

Help! Muse 2014.3 keeps crashing when I attempt to save my .muse file

I have the latest version of Muse [2014.3] Since the update the application repeatedly crashes at the least 'provocation'.
I'm building a multipage website for a client and brought the last file home [I'd been working on it at my office]. One or two of the image files needed updating, which I did. When I attempted to save the updated file I got [and keep getting] a fatal error.
The error message reads: "Dangling Ref or Ownership: BoxPageItem refers to unknown UID, BoxPageItem refers to unknown UID, BoxPageItem refers to unknown UID".
The application then hangs and I have to force quit. This is happening repeatedly and the dialogue tells me nothing about how to fix these errors [3 image errors perhaps, since the current crashes happen after updating images?]. I'm in a serious time crunch now, how can I recover my file to continue working on this project and what is causing the problem? Anyone help me?
Is this version of Muse really that unstable?
Thanks,
Charlie

Hi Fabia,
I think I fixed it over the weekend. But interestingly, my problem was images inside compositions too.
I did something similar to you, where I didn't let Muse update when the file opens [which was causing the crashes]. Instead I located the images in the assets panel, opened them in Photoshop and resaved them. Then I imported and saved after each one. This seemed to work.
For me, the 'container' was apparently OK, I had the background fill set to none anyhow, so reasoned there might be a problem with one of the seven images [seven in my case, but which one, or maybe all?]. Since then, I've been able to add content and save normally, and this morning I've been able to let the client see the site progress, as promised.
Thanks for the reply and good luck with your project.
Charlie

Updated to Adobe Muse 2014 this morning and have worked in it for the last 8 hours. Now when I try to publish the updated site to Business Catalyst for my client to preview it crashes everytime. I have tried just publishing altered files only, then tried

Updated to Adobe Muse 2014 this morning and have worked in it for the last 8 hours. Now when I try to publish the updated site to Business Catalyst for my client to preview it crashes everytime. I have tried just publishing altered files only, then tried the whole site again, and then tried publishing as a new site altogether. Thought I would then try to export as HTML in the hope of uploading the files via an FTP client and Muse crashes and locks up again. I am extremely stressed about this as I am in the last few days of of website I have been working on now with no issues since December. We are due to go live and my client needs to see it. I am desperate for an answer. It is not looking good. I am on an Apple Mac and have not had any isses publishing it for the last 6 months. Not very happy to say the least. Need desperate help.

Hi Zak, I got onto Adobe Customer Care Live Chat this morning and gave them the error message. After some trouble shooting with them it appears the older archived file of the site still publishes. I have now reverted back to the old file and copied and pasted out of the new file and from some ideas given to me by support I am now able to publish to Business Catalyst. It seems there was something corrupt within the new pages added yesterday. I have no idea if this would have still happened if I hadn't updated but I am glad it wasn't a Muse specific problem. I am loving using Muse and the support from Adobe has been excellent. Thanks everyone. By the way I do love the new version and apart from this hick up that lost me a few hours, aged me some more and gave me grey hair I really love Muse. Thanks again.

I would like to create the a swatch, add it to the library and import to the swatch panel. The help pages available relate to earlier versions of Muse, which does not work with the 2014.2 release version that I have. I have created a library folder, imp

I would like to create the a swatch, add it to the library and import to the swatch panel. The help pages available relate to earlier versions of Muse, which does not work with the 2014.2 release version that I have. I have created a library folder, imported the colour swatch as just 4 colours as a mulib file. I drag the four colours on to the muse page in design view but that is as far as I get. Can anyone help? Thanks

I don't know since I don't share anything. You'll have to peruse the help files and check the permissions and ACLs on the Shared folder. According to the permissions on the Shared folder everyone can R&W. If you want those to be inherited by everything dropped into the folder, add an ACL for
everyone allow read, write
Details in the manpage for chmod. The actual steps are left as an exercise.

CC 2014 (18.1.0) | Text Field editing causing crashes (Windows)

Greetings;
I've noticed lately that when saving files from CC 2014 to a CS6 format - and having those files edited on Mac, in either CS6 or CC - when re-opening those files text fields have been causing crashes on the Windows client. When that same file is opened and text fields are edited on the Mac client, a prompt will just appear stating "Cannot Edit text" - yet it still allows it.
This has caused multiple issues for our teams as it has created files we're starting to refer to as "mine fields" - as working with the .ai file is like playing Russian roulette with text fields, you never know which one is going to crash the file.
I would love to work with a team member from Adobe to help find a resolution to the problem, and I'm willing to provide any additional details that might aid in that process.
Thanks!

Hello Pureweb,
Please upload the crashdumps on some file sharing website say Dropbox and share the link with us by sending a mail to "[email protected]". We will analyze the dump and will suggest you the workaround appropriately.
In parallel, please check that you do not have any 3rd Party plugins installed in it. Please try to remove them one-by-one and see which one causes the crashes or do reverse i.e. remove all the 3rd party plugins. Or Uninstall Ai and check at following location:
C:\Program Files\Adobe\Adobe Illustrator CC 2014
Please verify that nothing is left at above location on uninstalling Ai. Then try a fresh install and see if Ai works.
Also, verify that you have the updated Wacom drivers on your system. This might be an issue with the 3rd party program as well. One of the user who was having a similar issue reported on the Ai forum that one of the 3rd party Stahl's ImageWorx DTG RIP - a program for printing to a Direct To Garment printer was causing the issue. So, you may check if the similar thing is not happening in your case.
Regards,
Dhirendra

Is anyone else having an issue with Muse 2014.2 Freezing/Crashing at launch? It worked perfectly up until tonight and nothing has changed on my computer. I'm running windows 8.1. I've tried logging in and out of CC, I've uninstalled and reinstalled Muse t

Is anyone else having an issue with Muse 2014.2 Freezing/Crashing at launch? It worked perfectly up until tonight and nothing has changed on my computer. I'm running windows 8.1. I've tried logging in and out of CC, I've uninstalled and reinstalled Muse twice with no change. Please advise. Thanks!

Are you getting any error when Muse crashes? what's the one function it lets you do before it freezes?

MUSE 2014 crashes when trying to open a page in 'Design View'

I get this error message when I try to open an existing page in Design View.
The page tries to open, displays part of the page, then stalls, then crashes.

Still trying to use MUSE 2014, after launching the program I can open two pages from the Plan view, when attempting to open a third I got this message:
I am running Windows 7 64 bit operating system with an Intel Core i5 CPU with 8gb of RAM.

Why Muse 2014 crashes?

My muse 2014 started crash after opening page or two.
I noticed that issue since installing recent Microsoft updates few days ago.
Because i have already saved my site in 2014, I'm not able to use regular Muse CC, because it doesn't read new type of files. Muse CC works with no problem at all.
Now i decided to uninstall M2014, but cant reinstall it. In Adobe Application manager it still shows Up to date, and i don't see any option to install it again.
What is solution guys?
Thanks,
Arm.

This is an issue with some users.
Re: Muse CC 2014 hangs opening page.
With regards to not being able to re-install Muse2014, you could try to log out of Creative Cloud.
Then log back in and see if it clears the program.

Muse 2014.3 - Why are Adobe staying silent ?

It turns out that I am one of many, many people complaining about the latest update of Muse, 2014.3.
It is slow, full of bugs, updating assets invariably crashes the application and even simple things like changing page titles in plan mode are taking 10-15 seconds per change, it is ridiculous.
Why are Adobe not answering any of these complaints on the forum ? Do you not realise we are paying for a product that we can barely use and is making our working lives near impossible ?
ANSWERS PLEASE ADOBE AND PREFERABLY A SERIOUS BUG FIX OR THE LAST RELEASE BACK AGAIN......

An update was released today , please install the latest update.
Adobe Muse Help | Release notes | Adobe Muse CC
Thanks,
Sanjit

Adobe Premiere Pro CC 2014 keeps lagging and crashing

My Adobe Premiere Pro CC 2014 keeps lagging and crashing to a point where I cannot do my job. When I open my premiere file, I can work on my timeline for maybe two or three minutes before it lags, freezes, and then finally crashes. I'm at a loss of what exactly is causing my problem because I edit primarily H.264 files and my sequences are not complex in any sense of the word. I've been dealing with this for days and I cannot seem to find a solution. If anyone has any advice please let me know because I am desperate. Thank you.
Specs:
Model Name: Mac Pro
Model Identifier: MacPro6,1
Processor Name: Quad-Core Intel Xeon E5
Processor Speed: 3.7 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 10 MB
Memory: 16 GB
Boot ROM Version: MP61.0116.B05
SMC Version (system): 2.20f18
Illumination Version: 1.4a6

Hi Dana,
Can you go to File-Project Settings-General and change the video renderer to Software Only Mode.
Check if that works or not.
Are you using any third party plug-in's for Premiere Pro?
Thank You
Arjun

Unable to 'Upload to FTP Host' in Muse 2014

Hi there,
I have recently installed the new Muse 2014 release. I have gone to update a site and publish via the FTP. The 'Upload to FTP Host' button has changed with the upgrade and only requires Server & User names and the password, I entered this and received a Access Denied : 530 error (fig 1). I contacted the web host and my details haven't changed. I jumped into Muse 7.0 made an update to the site and published via the FTP route as per usual and it uploaded fine (fig 2).
Has something changed that I have missed? any help would be appreciated.
Fig. 1
Fig. 2

Please download the file http://muse.adobe.com/assets/ftp2014fix.zip, unzip it, and save the contained file ftpPrefs.xml to the following location:
On Windows: %appdata%\Roaming\Adobe\Adobe Muse CC\2014.0 (You can type this in the Path bar at the top of the Windows Explorer window)
On Mac: ~/Library/Preferences/Adobe/Adobe Muse CC/2014.0 (You can type this in the Go To Folder dialog using Shift+Command+G)
Muse uses FTP Extended Passive Mode (EPSV). It's the preferred mode for optimal performance, but we're finding some hosting providers have FTP servers configured such that EPSV is not supported or EPSV only works if you're inside the same firewall as the FTP server. The ftpPrefs.xml file above, turns off EPSV mode. So if that is the problem in this case, putting that file in place should enable you to successfully login and upload without errors.

Muse 2014.2 Freezes when I try to open my site.

I haven't updated my web site since August, and today I needed to work on my site - but upon opening the file, Muse freezes and I have to use the task manager to shut down the program. I tried opening the file various times, uninstalled Muse and re-installed it to no avail. I need to update my site for business purposes and this is causing me grief. Please, I need help!

The fact you were able to open the site on another computer leads me to suspect there's either something in the Muse preferences that's causing a problem, or something related to the linked asset files (since the linked files may not have been available when you opened the file on another computer).
Please rename the two preferences folders.
Enter "%appdata%" in a File Explorer window. Among the other files there you should find a folder named "com.adobe.AdobeMuseCC.2014.2". Rename it to "com.adobe.AdobeMuseCC.2014.2.old".
Next enter "%appdata%\Adobe\Adobe Muse CC" in a File Explorer window and rename the "2014.2" folder you should find there to "2014.2.old".
Launch Muse and attempt to open your file. If that works, I'd greatly appreciate it if you could send me the two renamed preferences folders so we can attempt to determine what was causing the hang. You can send them to me at [email protected] along with a link to this thread. If they're larger than 20Mb you can use a service like Adobe SendNow, Dropbox, WeTransfer, etc. (If you use a service, please include a link to this thread and your return e-mail address in the body of the message, since not all services include your return e-mail in the sharing invite they send.) Thanks.
If the file still doesn't open, please try renaming the folder where the images and any other assets you've used in the file are stored (so the links to the asset files are broken). Then attempt to open the file. If that works, there's probably one or more asset files that are triggering the hang.
If that doesn't work, please send me the .muse file and I'll attempt to reproduce the failure. Though the fact you were able to open the file on another machine makes me suspect it's unlikely the file will fail for me. You can send the .muse file to me at [email protected] along with a link to this thread. If the file is larger than 20Mb you can use a service like Adobe SendNow, Dropbox, WeTransfer, etc. (If you use a service, please include a link to this thread and your return e-mail address in the body of the message, since not all services include your return address in the sharing invite they send.) Thanks.

Photoshop CC Content - Aware Move Tool causes crash

Does anyone have any ideas why this is happening? Content Aware Move tool causes crash every time so far with tiff and jpegs and its getting frustrating!
I have Windows 8.1 Pro with 8GB RAM
NVIDIA GeForce GT 650M Graphics
Photoshop CC 64 bit

Thanks for the reply JJMack - I have to be honest, i'm not exactly sure what i'm looking for here!
Source
Adobe Photoshop CC 2014
Summary
Stopped working
Date
06/04/2015 09:45
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 15.2.2.310
Application Timestamp: 5480338c
Fault Module Name: FaceDetection.dll
Fault Module Version: 2.2.6.32411
Fault Module Timestamp: 52e12400
Exception Code: c0000005
Exception Offset: 000000000001704d
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 2057
Additional Information 1: e87c
Additional Information 2: e87c816cbb2acbf5e54624fc2b1f98cc
Additional Information 3: 1879
Additional Information 4: 1879b998534215d47b0a850e45784427
Extra information about the problem
Bucket ID: 2dac81db98a57fddf5997edfd40ba6eb (85993531415)

Muse 2014.2 Release Causing Crashes

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