Muse CC (2014) won't download

Muse CC (2014) is said to be installed by my creative cloud app, but it isn't. Would like to update, but can't because the installer *thinks* it's up to date. What can I do?

Hi Brad,
Have you tried uninstalling and reinstalling?
If that fails as well, please create a new admin user account on your computer. Login with this new user and try to install Muse. Please let me know how it goes.
Regards,
Aish

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InDesign CC 2014 won't download or install

I'm running OS X 10.6.8 (Mountain Lion?) on a 2011 17" MacBook Pro. I have the Design Standard CC subscription.
I'm getting InDesign CC 2014 Mac files from customers, and they won't open in InDesign CC.
I would install InDesign CC 2014, but don't see a Mac installer in the Adobe Application Manager. (It was automatically pushed and installed to my PC a couple of months ago.)
I suspect I need to upgrade my OS, but I've read that Yosemite is an Adobe-killer, so I'm not doing that!
Mavericks is supposed to be good for Adobe products, but I can't find an installer. Apparently it's no longer available in the Mac App store.
I have a work-around for now, but I can't be the only one with this problem!
We have only two Macs here in my office, both still running Mountain Lion.
Any suggestions? Thanks!

Thanks, but I guess I was unclear.
I do have permission to install Apps. I have CC for Teams, I am the administrator.
My issue is that Indesign CC 2014 does not show up on my list of applications in the Application Manager on my Mac.
I also have CC on my PC. InDesign CC 2014 was automatically pushed to the App Manager, I installed it awhile back on my PC. But on my Mac, it's not even available to me.
I've researched it some, and it looks like InDD CC 2014 won't run in Mountain Lion (10.6.8) which would explain why it doesn't show up. Minimum specs = Mac OS X v10.7, v10.8, v10.9, or v10.10, according to Adobe. And I can't find a Mavericks (10.9) installer anywhere. And Yosemite is too new, I'm not going to beta test that.

New Muse CC 2014 won't run

Perfect before yesterday's upgrade to new CC 2014. Now, on launch, it just loads 2/3 of the way then hangs forever. Should I uninstall and reinstall?

Please send the MuseLog.txt file from your Documents folder to us at [email protected] along with a link to this thread.
Colby

Muse CC 2014 won't get past the splash screen

This is the error I get when I try to open Muse. It does the splash screen, the little progress bar gets to around 90% and then this pops up. What do I do now?

Hi Brad,
Have you tried uninstalling and reinstalling?
If that fails as well, please create a new admin user account on your computer. Login with this new user and try to install Muse. Please let me know how it goes.
Regards,
Aish

What is happening about fixing the bug that prevents me from downloading the updated version of Muse CC 2014

I managed to upload to an external host server (Vidahost.com) but it only only showed an older unmodified version of my site. I used the FTP upload and selected ALL files then tried to upload modified files only. Here is what I received:
'This site was exported from an older version of Muse. Please update to Muse CC 2014 and then upload the site again in orer to use In-Browser Editing.
Some bug in the CC Manager is telling me Muse is updated and the latest Muse CC 2014 is on my machine - or is it a bug in Muse?
Help appreciated while I have a go at rebuilding the site in Dreamweaver.
Cheers
Bill Watters

Hi, Thank you for your help. Please note that I have upload and launched my site to Business Catalyst which was a seamlessly smooth operation. See http://bilyzcom.businesscatalyst.com
Using Programs & Features I uninstalled Muse and Muse 2014. Then I uninstalled and re-installed the Adobe Creative Cloud. I then restarted my computer before going to Adobe Creative Cloud and downloading Muse CC 2014. I opened my site at bilyz.com and attempted to upload to FTP. First I tried to upload ALL files but the upload kept stopping and saying it failed to upload but to click resume. Then I tried again but this time tried to upload modified files only but met with same result.
I observed that the upload seemed to be having problems and hanging at 62% before giving me the option to click resume. This stop / start progress continued for over half an hour until I abandoned the upload and returned to muse 'Design'. I then changed the name of each image file from, for example, from 'best%20help' to 'best_help'. After I had changed every image's name I tried to upload again only to notice that the external server was continuing to upload images with the old name.
I cannot be sure if I have the updated version of Muse as I cannot fully upload to the external server which would then give me access to the In-Browser Edit Process.
If you open http://bilyz.com and compare it with http://bilyzcom.businesscatalyst.com you will see the updated version that uploaded without any problems to business catalyst..

HT6133 Java for OS X 2014-001 won't download

I need this download to run my CS4 software - it won't download. Get's to the last 0.1mb and freezes - I've tried it in Firefox. Chrome and Safari and it gets to the same spot. Any solution will be appreciated.

Of course it won't work because that's not the correct link. The beginning of every URL should be "http://". Yours is "mudesktop." The URL should be:
http://www.macupdate.com/app/mac/39490/apple-java

Muse 7 runs, Muse 2014 won't.

Hi,
The banner to announce Muse 2014 displayed on my PC so I clicked 'install now', which seemed to happen correctly but Muse 7 opened/ran even thought Muse 2014 seemed to 'install/update'.
When I start Muse, Muse 7 runs.
When the banner to announce Muse 2014 shows on my screen if I select 'install later' then Muse 7 runs, if I select 'install now' I'm bought to the Creative Cloud panel which shows both Muse CC and Muse CC 2014 (in two separate line items) as 'up to date' but Muse 7 (Muse CC) is the one that always runs when start the application, never Muse CC 2014 (Muse 8).
How can I get the new Muse (Muse CC 2014) to run?
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Gary

Mac thanks for your reply
since you are not experiencing compatibility problems i thought i'd re install muse 2014 and persevere further... So i quickly built a mickey mouse one page site on Muse cc and it loaded on Muse 2014. Tried a 10 page site built on muse cc and it too loaded, but a little slower. Tried with an 80 page site built on muse cc and it loaded on muse 2014 - 5 minutes later! Meantime during the loading process Task Manager was saying Muse not Responding. So they are compatible, i take back what i said.Fortunately once the site is saved as in Muse 2014 it loads normally (doesn't take 5 minutes)

Adobe Muse CC (2014) (Hotfix 1)--Huh?

Adobe releases what looks like a fix for the myriad issues that have cropped up in Muse CC(2014)--BTW the worst name change ever--and then doesn't link to the fixes in CC or indicate that this is anything but the last release. The (2014) makes it seem like you're going to release yearly like most of the 3D programs that name this way and (Hotfix 1) makes it sound like there's more Hotfixes in the pipeline. Why not try something like numbering your versions and then adding update numbers--just like other software makers do?
This is just plain dumb. Musers are already angry about this botched 64--bit transition and now you deliver along list of fixes for what was obviously a buggy, not-ready update and then--well, then …nothing. The only reason I knew it was a new update was that I wanted to take screen shots of the non-working version of Muse CC (2014) --it just rolls off the tongue-- that I've installed and uninstalled FIVE times now!!!! And that's when I can get it to download which isn't very often. I've tried to get answers in chat, on the forum, and e-mail to moderators--this is just plain frustrating.
Please talk to your users. Is it really that difficult to just send an e-mail to known users or to flag the change in CC or change the (bad to begin with) version name so that people actually know what program they're running?

You can get the 2014.2 update from the Creative Cloud Desktop Application, or by visiting creative.adobe.com.

Adobe Muse CC (2014) - Installation Fails, then Finishes, but no application.

I'm having trouble installing Muse. the installer gets to 84% and fails.
I've uninstalled, repaired permissions, booted from repair partition and repaired, zapped PRAM and then tried them all again twice, but it still doesn't install.
Here's the error that I get:
Clicking the link only takes me to a blank Summery.htm
I've seen this thread but it didn't fix anything: Update Muse CC failed, I tried again but it didn't work. All other 6 updates succeeded. Message was: installation failur…
And I've tried everything on this page multiple times: Creative Cloud Help | Install, update, or uninstall apps
After clicking on "Retry" multiple times, it eventually installs, but the application is not in my Application folder and is nowhere to be found. I quit the Creative cloud app and relaunch it after a "Successful Install'" but the application isn't installed and the CC app shows that I need to upgrade it.
Muse CC shows up as installed even though I uninstalled it.
I've updated it several times, but it still will either fail, or finish and not actually install anything.
** UPDATE **
Tried installing on another computer. while the install said it failed, the application appeared in the application folder and it worked. It failed at 84-85% and apparently the uninstaller wasn't installed. I copied the Muse CC 2014 folder to my machine, restarted the creative cloud app and everything works. no idea why the CC app fail to install Muse, but the act of uninstalling it the first time removed my ability to reinstall Muse. It's working now but was a pain.

Same thing here. Will have to work with ver. 7.4 until you guys figure out what the issue is. Please let me know how to resolve.
This update installation process is completely different from previous ones where updates would install within Muse application; this update takes you to Adobe application website - offers "Download" of Muse 2014. This is confusing to me...does this mean download a completely new Muse or install an update? Clicking download offers me all CC applications "Try, try, try" etc. or, for Muse to "Install". Clicking install eventually brought me to OP's issue above.
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Is it possible to have two versions of Muse on one Machine? WhenI open Muse from my program menu in WIndows 7 it comes up the way I am used to. I did an upgrade a week or so ago and now I have an Adobe Muse CC 2014 on my desktop. WhenI open the applica

Is it possible to have two versions of Muse on one Machine? WhenI open Muse from my program menu in WIndows 7 it comes up the way I am used to. I did an upgrade a week or so ago and now I have an Adobe Muse CC 2014 on my desktop. WhenI open the application that way the GUI interface looksw totally different, more like Illustrator. What is that all about?

Since posting the above, I have resolved a sensible work-around in regard to ebookstores which prefer us to have separate accounts for our separate Adobe IDs.
However, I really would appreciate it if anyone here can confirm that a DRM controlled book does actually become associated with a particular Adobe ID account at the time of first download to Digital Editions on that PC/device.
Two large book stores have said using my account with them to download books to our two separate Adobe IDs is OK, but I don't want to find my husband is unable to open his downloaded books.
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I am running Lightroom 6 in conjunction with 64 bit Photoshop CS6. I need to install Camera Raw 9 plus other relevan updates for the Adobe Design and Web Premium CS6 package. Running Adobe Application manager finds the relevant updates but won't download

I am running Lightroom 6 in conjunction with 64 bit Photoshop CS6. I need to install Camera Raw 9 plus other relevan updates for the Adobe Design and Web Premium CS6 package. Running Adobe Application manager finds the relevant updates but won't download / install them. Clicking the update button results in an error message "Application Manager has stopped working". This is a windows system running 64 bit Windows 7

update manually:
pre cc updates: http://www.adobe.com/downloads/updates/
cc updates: http://prodesigntools.com/adobe-cc-updates-direct-links-windows.html
cc 2014 updates: win (http://prodesigntools.com/adobe-cc-2014-updates-links-windows.html) / mac (http://prodesigntools.com/adobe-cc-2014-updates-links-mac.html)

Muse CC 2014.1 becomes totally unresponsive on opening site created in 2014.0

Since upgrading to 2014.1 Muse freezes on opening my last current project and becomes completely unresponsive every time.. I had no issues on 2014.0.   The only thing I can see is it has is "Project Name - Converted" I can't interact with it, and stuck with a beach ball. I have to use Activity Monitor to force quit. I have at least 3 other muse site files doing the exact same thing. None of these are that terribly complicated or large.
OSX 10.9.4, fully up to date.   I have closed all apps, completely rebooted and still having the same issue.   Anyone else having similar problems?   I have the "Force quit" error report I can private message to support.
Edit:   I have emailed the muse file to [email protected]   As stated above, this is not the only site that is a problem, but the main one I need to work on.

mythiix, please download the file http://muse.adobe.com/assets/ftp2014fix.zip, unzip it, and save the contained file "ftpPrefs.xml" to the following location:
On Windows: %appdata%\Roaming\Adobe\Adobe Muse CC\2014.1 (You can copy and paste this in the Path bar at the top of the Windows Explorer window.)
On Mac: ~/Library/Preferences/Adobe/Adobe Muse CC/2014.1 (You can copy and paste this in the Go To Folder dialog using Shift+Command+G in the Finder.)
I believe the hang on open is a result of Muse attempting to check to see whether In-Browser Editing has been used to make updates to your published site and the FTP server on the host being slightly misconfigured. Muse uses FTP Extended Passive Mode (EPSV). It's generally the preferred mode for optimal performance, but we're finding some hosting providers have FTP servers configured such that EPSV is not supported or EPSV only works if you're inside the same firewall as the FTP server. The ftpPrefs.xml file above, turns off EPSV mode. So if that is the problem in this case, putting that file in place should enable you to successfully open your .muse files and upload to your FTP host without hanging/crashing.
Please give this a try and let us know whether or not it enables you to open your files and use File > Upload to FTP Host from within Muse. Thanks.

Muse cc 2014 crashing when trying to open file

I am having an issue opening any muse files I have created with Adobe Muse cc 2014. Below is the error report I am getting consistently.
Hours earlier I was able to open, save, and publish muse file no probs.
Things I have tried with no success:
Updating Muse CC 2104 to latest version
Updating Creative cloud to latest version
Restarting computer
Shutting down computer
Opening different muse files (I noted a recent problem with youtube embed codes due to a google update, so tried opening a range of websites with and without youtube video embedded, both crashed)
Opening muse file from different origins (from computer muse file, from within Muse application)
Uninstalling legacy adobe applications including muse version (cc)
Uninstalling and reinstalling Muse cc2014
As you can see, I'm struggling for new angles to test here. Can someone please help with what is going wrong with latest Muse version?
Thanks!

e-merge please download the file http://muse.adobe.com/assets/ftp2014fix.zip, unzip it, and save the contained file "ftpPrefs.xml" to the following location:
On Windows: %appdata%\Roaming\Adobe\Adobe Muse CC\2014.1 (You can copy and paste this in the Path bar at the top of the Windows Explorer window.)
On Mac: ~/Library/Preferences/Adobe/Adobe Muse CC/2014.1 (You can copy and paste this in the Go To Folder dialog using Shift+Command+G in the Finder.)
I believe the hang on open is a result of Muse attempting to check to see whether In-Browser Editing has been used to make updates to your published site and the FTP server on the host being slightly misconfigured or access being blocked by the current network configuration (firewall, router, proxy server, etc.). Muse uses FTP Extended Passive Mode (EPSV). It's generally the preferred mode for optimal performance, but we're finding some hosting providers and/or networks have things configured such that EPSV is not supported or configured such that EPSV only works if you're inside the same firewall as the FTP server. The ftpPrefs.xml file above, turns off EPSV mode. So if that is the problem in this case, putting that file in place should enable you to successfully open your .muse files and upload to your FTP host without hanging/crashing.
Please give this a try and let us know whether or not it enables you to open your files and use File > Upload to FTP Host from within Muse. Thanks.

Why isn't the latest version MUSE CC 2014.3 updating in Adobe Application Manager?

Adobe keeps touting the latest fixes and enhancements for MUSE but it's not available through the Adobe Application Manager. And they do not provide a link ANYWHERE to download this version. I have a client file that I am unable to open because I can't access the latest version of MUSE - even though I have a CC subscription. What am I missing?

The key here being the 64-bit support ......
Muse CC (2014) system requirements and language versions
Windows
Intel Pentium 4 or AMD Athlon 64 processor (2 GHz or faster) with 64-bit support
Microsoft Windows Server 2008 R2, Windows 7 with Service Pack 1, Windows 8, or Windows 8.1
2 GB of RAM
Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.*
Adobe online services that integrate with Adobe Muse CC are available only to users 13 and older.
Note: 32-bit systems are no longer supported as of June 2014.
Mac OS
Intel processor with 64-bit support
Mac OS X v10.7, v10.8, v10.9, or v10.10
2 GB of RAM
Adobe online services that integrate with Adobe Muse CC are available only to users 13 and older.
Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.*
Note: 32-bit systems are no longer supported as of June 2014.

Adobe CS6 installer won't download onto my Mac!

I am trying to download Adobe CS6 Creative Suite Standard onto my new MacBook Pro and the installer won't download. It starts downloading and then suddenly stops and won't start again. I'm very frustrated, can anyone help?!

use a different browser if you have trouble with the links below,
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
or dl directly from prodesigntools.com:
if you follow all 7 steps you can directly download a trial here: Download Adobe CS6 Trials: Direct Links (no Assistant or Manager) | ProDesignTools
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

Muse CC (2014) won't download

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