Muse CC freezes at the first splash screen

I have never seen what Muse interface looks like. Whenever I tried to launch it, it tried to update and update failed all the time. However, recently I switched off my zone alarm firewall and was able to install the updates. Now Muse cc splash screen shows up, prompts me to sign in but after I sign in, nothing happens. The splash screen freezes. Interestingly, in my creative cloud app, Muse is listed in the not-installed application section but shows 'up-to-date', and there's no cc appears after Muse. My installed application secton has no Muse icon either! I chated to the help desk and tried deleting MBLStore and OODB folder, uninstalling program and re-installing from latest_win exe file with no success. I am using Windows 7 pro 64 bit in my macbook pro retina's bootcamp drive. Can anyone suggest what else I should try?

Hi Sachin,
I created another account with administrative right and Muse worked perfectly after apdating itself. Now, it is not possible for me to log in to that account everytime I use muse. If it is a confirmed permission issue, then can you please tell me how to set up right permission level so that Muse works regardless of any account?
Also the status of Muse displayed in my CC app doesn't feel right. It is showing up in the app list that I didn't install yet with an 'up to date' icon. Moreover, although everytime I launch Muse, Muse CC opens but for unknown reason, my CC app shows only Adobe Muse, not CC. May be there's something wrong with my CC app as well?

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RockHunter wrote:
This happens occasionally at inopportune times.
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Lollogan1019, welcome to the forum.
This is the problem with installing more than one driver at a time. It is difficult to know which driver or software update is causing the problem. For this reason, I normally install them one at a time.
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Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.
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Muse CC freezes at the first splash screen

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