Muse contact form is not sending emails.

Muse site contact form is not sending emails.  I perform a form check using this link http:/my_site.com/scripts/form_check.php.  It is giving the message that SQL configuration problem.
Please help to solve this.

I posted a very similar issue into the bugs forum. "
Email form submit not sending to GoDaddy and Yahoo hosted email accounts"
I have tested the emails across various forms and it works but does not using the Muse form widget. I strongly believe this is an Adobe Muse issue and needs further support from Adobe. In the mean time I have begun using Jot Form on my sites (jotform.com)

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    Hi, I have a website live, created with Muse CC and hosted on Adobe Business Catalyst. The domain used is from GoDaddy. I have made a contact form and have linked 3 different emails to the form to receive inputed messages.  I have tried many times to send info using the contact form, testing to see if it would send to any of my emails. I have not been able to receive any messages so far and have even looked in the spam and junk folders on all 3 email accounts(yahoo, gmail, and outlook) and nothing has been received. Any help would be greatly appreciated.  I would like to use this site but cannot until this is fixed.

    Have you already contacted BC support for this issues, if yes then please provide me the ticket number , I will have a look.
    If not then please join live chat with BC support team.
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    What exactly is not working ? As you have mentioned form submission notification is received in your email account so form process is working I believe but you want the notifications to go to another email account I think.
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    Hi,
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  • Muse Contact form reply issues

    Can anyone help with this issue.
    Thank you for contacting Adobe.
    A representative will be with you shortly. 
    Thank you for your patience.
    While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
    You are now chatting with Sonam.
    Vicky Quick: The contact form for Muse sites doesn't allow my clients to reply to the person who contacted them. It puts their address in the top requiring them to cut and paste the person requesting information. How can I change the reply to field in the contact form and is that even an option? If not do you offer a work around? I've put this question on the forum and no one has an answer. PLEASE HELP!
    Sonam: Hi, welcome to Adobe
    Sonam: Vicky, is your site hosted via BC, or a 3rd party hosting provider?
    Vicky Quick: I have one on BC and one on godaddy both do not work
    Vicky Quick: The contact form works, but the reply back doesn't
    Vicky Quick: hello?
    Sonam: Vicky, this feature is not available via Muse or BC. Kindly share the link to your forum post, I shall forward it to the product team and ask them to get back to you at the earliest.
    Sonam: If there is a work around, or if it is possible with any customization, the product team shall help you with it.
    Vicky Quick: I have put it on the forum as well as third party sites like muse-themes.com and they don't have answer either
    Sonam: Kindly share the link to your forum post
    Vicky Quick: How do I share the link?
    Sonam: Copy and paste to this chat

    As Anshul has suggested , this needs a Customer Case Management system , where your client can reply directly to submitters email.
    With BC this is possible enabling CST( Customer Service Ticketing ) , you can define role responsible as which users should receive the submission emails and then reply to customers directly from email client used.
    Level responses can be used such as First level with escalation level. Enabling this , form submission will create a case which will then get converted into a web case and will be triggered into role responsible mailboxes. Site users(your client) can directly reply to the customer from any email client used using this method.
    In case you are using external server , you can use any third party ticketing system and setup on the email to which notifications are received.
    Currently , with Muse when form is setup with email . Submitters form submission notification is received from that email and submitters email is included in subject line , which you can use manually to send email replies.
    Thanks,
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  • Muse Contact Forms in GoDaddy

    This is a serious issue. Some of my clients have hosting accounts with GoDaddy. The simple contact form DOES NOT WORK. The message is sent and then just disappears. Please someone from Adobe Muse answer why this is happening and what can be done to fix this situation. It is extremely important that these forms work correctly in third party hosting. And please don't tell me that I have to go through some complicated HTML add-on solution.
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