Muse crashes everytime I want to save

Hello!
I have a huge problem since i installed the lastest version of Muse.
Every single time I want to save my project the program crashes and shuts down.
The window shows following text:
"Unowned !!DELETED!! UID referenced. UID: U3363 Class: ImageFrame"
Can someone please help me?!!?
Thanx Caro

Hi
I would suggest you to please contact us via our support channel : Contact Customer Care  so that we may take a look to the issue and help you in getting this resolved.
PS : you would need to login to the link provided above using your adobe ID and password,  to initiate the chat session with Technical support team.

Similar Messages

  • Mozilla 29 crashing, everytime I want to save an attachment or try to update something

    This happens with Gmail, Outlook Web App.
    Tried to update flash and it crashed.
    Was good till latest update.

    Hello,
    '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).
    If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
    *In Firefox 29.0 and above, click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
    *In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on ''Help'' (or click on ''Help'' in the Menu bar, if you don't have a Firefox button) then click on ''Restart with Add-ons Disabled''.
    If Firefox is not running, you can start Firefox in Safe Mode as follows:
    * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
    * On Mac: Hold the '''option''' key while starting Firefox.
    * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
    When the Firefox Safe Mode window appears, select "Start in Safe Mode".<br>
    [[Image:Safe Mode Fx 15 - Win]]
    '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
    ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
    When you figure out what's causing your issues, please let us know. It might help others with the same problem.

  • Statechart module: crashes when I want to save state

    I am using the LV Statechart Module (version 8.6.0). LabVIEW crashes when I want to save a state (by clicking "OK" on the state dialog). The crash does only occur if I have some member VIs of a quite large class hierarchy in the state. It does not occur if I for example just wire through the simple error cluster that is part of my state data cluster.
    Does anyone have an idea how I could avoid this problem?
    The LabVIEW failure log file is attached.
    Thanks in advance for any hint.
    Solved!
    Go to Solution.
    Attachments:
    lvlog07-08-09-18-04-09.txt ‏2 KB

    Looking at this quickly, I do not know the core root cause, but I am guessing that you could work around it by putting your guard or action code into a subVI and using that subVI instead of placing the code directly in the guard/action. Something appears to be going wrong as we try to commit the guard/action VI you created for the state - I am guessing there is a bug in this process as it encounters some of the class stuff you are using, and using a subVI to wrap it will avoid this.
    Any chance you can provide the files needed to reproduce this (either here or privately if you prefer). The stack tells me a little bit but we'll have a much better chance of resolving this fully in a future release if we can reproduce it here.
    Thanks,
    Nick

  • Photoshop CS6 crashes everytime I try to save in PNG

    Hi everybody,
    I am using a trial version of Photoshop CS6, and it crashes everytime I try to save in PNG.
    I don't understand why.
    Thank you in advance,
    Best regards,
    Xavier

    Provide system information and otehr details such as where you are trying to save. whether you use the normal PNG saver or Save for Web and so on...
    Mylenium

  • Muse Crashes When I Try to Save

    Hello, I've been encountering an issue when I try to save a particular muse site. I don't get this on all of my sites, just one in particular.
    I open this site, it asks if I want to recover changes made (it crashed previously) I say no.
    It opens the file, I make a change, click save and it prompts me to save it to a new name, probably because I began this site using an older version of Muse, I rename it and click save, then I get the following message:
    Adobe Muse CC has encountered an error and will now exit. Please report the last few actions you took leading up to this error to the Adobe Muse CC team. Dangling Ref or Ownership: NestedListStyle refers to unknown UID
    Then the program locks up and I have to force quit. I'm assuming it has something to do with a Nested List Style?  But I have no idea how to locate that.
    I'm using Muse 2014.3.2.11
    Thanks for any help anyone can give me, I'm stumped.
    Annette

    Well, without seeing the file nobody will be unable to unriddle this.
    Mylenium

  • Firefox crashes everytime i try and save a picture from a website

    everytime i right click and save as firefox crashes this started yesterday

    I found that after Firefox v29, a LOT of my settings and<BR>
    add-ons were changed / reset. Try this;
    '''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]'''''
    <BR>While you are in safe mode;<BR>
    '''''Firefox Options > Advanced > General'''''.<BR>
    Look for and turn off '''Use Hardware Acceleration'''.<BR>
    Then check ALL of your settings. Browser and add-ons. Then restart.

  • Muse crashes everytime I go to publish and says no such Id in the Mapping ?

    When I go to publish a muse site it stops at 41% everytime and says there is no such Id in the mapping .. this is crazy .. please can someone tell me how to fix this..

    This was in the logs :
    Logging in build 2014.1.1.6 started at: Sat Sep 13 01:29:41 2014
    ========================================
    [00:07:55.772] Opening file '/Users/dalebunnett/Desktop/ethanscakery.muse' with status:success size:26247168 mod Date:Sat Sep 13 00:48:55 GMT+0100 2014 highestUID: 3735
    [00:08:12.892] Received 404 response from GET to URL:https://api-ava.worldsecuresystems.com/api/v1/admin/sites/1688135/storage/PHONE?meta responseURL:https://api-ava.worldsecuresystems.com/api/v1/admin/sites/1688135/storage/PHONE?meta
    [00:08:12.892] Header: Access-Control-Allow-Methods: GET, HEAD, POST, PUT, DELETE
    [00:08:12.892] Header: Content-Type: application/json
    [00:08:12.892] Header: Access-Control-Expose-Headers: Location
    [00:08:12.892] Header: Access-Control-Max-Age: 99999
    [00:08:12.892] Header: Date: Sat, 13 Sep 2014 00:38:52 GMT
    [00:08:12.892] Header: Access-Control-Allow-Headers: Authorization, Accept-Language, Content-Type
    [00:08:12.892] Header: Content-Length: 15
    [00:08:12.892] Header: Access-Control-Allow-Origin: *
    [00:08:12.892] Data:
    {"code":104001}
    [00:08:15.643] Received 400 response from GET to URL:https://api-ava.worldsecuresystems.com/api/v1/admin/sites/1688135/storage//muse_manifest.x ml responseURL:https://api-ava.worldsecuresystems.com/api/v1/admin/sites/1688135/storage//muse_manifest.x ml
    [00:08:15.643] Header: Access-Control-Allow-Methods: GET, HEAD, POST, PUT, DELETE
    [00:08:15.643] Header: Content-Type: application/json
    [00:08:15.643] Header: Access-Control-Expose-Headers: Location
    [00:08:15.643] Header: Access-Control-Max-Age: 99999
    [00:08:15.643] Header: Date: Sat, 13 Sep 2014 00:38:55 GMT
    [00:08:15.643] Header: Access-Control-Allow-Headers: Authorization, Accept-Language, Content-Type
    [00:08:15.643] Header: Content-Length: 15
    [00:08:15.643] Header: Access-Control-Allow-Origin: *
    [00:08:15.643] Data:
    {"code":104002}
    [00:08:21.231] Assert: There should not be such ID exists in the mapping-FlatSiteOrganizer/saveImageForPage+SVGPageItemNodeRenderer/render+HTMLNodeRendere rBase/renderNode+HTMLColumnNodeRenderer/render+HTMLNodeRendererBase/renderNode+HTMLColumnN odeRenderer/render+HTMLNodeRendererBase/renderNode+HTMLRootRenderer/render+HTMLGenerator/b uildHTMLHierarchy+HTMLGenerator/generateHTML+SiteExportControllerBase/exportOnePage+SiteEx portControllerBase/doTask+SiteExportControllerREST/doTask+SiteExportControllerBase/execute NextTask+SiteExportControllerBase/nextTask+Timer/_timerDispatch
    [00:08:21.231] AlertAndExit because of: There should not be such ID exists in the mapping

  • Photoshop CC crashes everytime I try to save something... why?

    Happens when I try to save either the .PSD or .JPG
    Crash windows doesn`t give any error code or anything.
    The same happens with paintbrush (wich I used to save the printscreen above), but at least the image is saved. So I suppose it`s not related to adobe programs but to something else I have no idea.
    Any insights?

    Photoshop CC (2014)
    Nome do aplicativo com falha: Photoshop.exe, versão: 15.2.1.257, carimbo de data/hora: 0x543dbc5e
    Nome do módulo com falha: ntdll.dll, versão: 6.3.9600.17278, carimbo de data/hora: 0x53eebd22
    Código de exceção: 0xc000071f
    Deslocamento da falha: 0x00000000000ac106
    ID do processo com falha: 0x1a48
    Hora de início do aplicativo com falha: 0x01d001e33f6370c2
    Photoshop.exe
    15.2.1.257
    543dbc5e
    ntdll.dll
    6.3.9600.17278
    53eebd22
    c000071f
    00000000000ac106
    1a48
    01d001e33f6370c2
    C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
    C:\Windows\SYSTEM32\ntdll.dll
    8cacf14d-6dd6-11e4-8268-6c71d9f700b9

  • Adobee Muse crashes everytime I attempt to export or publish

    Every time I attempt to publish, export, or preview my Muse site, the program crashes. It's a very small file size right now (2,432 KB) and I'm using the latest version of Adobe Muse CC 2014.
    I'm working with Adobe Muse 2014 for PC. I can preview, but not export or publish. New sites, and my other sites publish/export fine, It's just something with this one, and I have no idea what it could be. The full error reads:

    It would be helpful to have a screenshot that include the progress dialog (so we can see what step in the process is crashing).
    However, I expect the crash you're encountering is caused by a bug in our image encode and resize code that can be triggered by very specific image data being resized by a very specific amount.
    If that is the case, the quickest workaround is to join the Adobe Muse Prerelease Program. The current prerelease build has the fix for this and the build is quite solid since the next release isn't too far off. The Adobe Muse Prerelease Program is open to all active subscribers who can accept the terms of the Non-Disclosure Agreement. You can gain access at http://museprerelease.com
    If that's not an acceptable alternative, please send us a message at [email protected] (with a link to this thread for context) and we'll assist in either identifying the problem image(s) or explore other alternatives for working around this bug.

  • HELP PLEASE- Why does Muse crash everytime I click on Widgets Library??

    Every time I click on the widget library I get this error   " Can't find parent directory for lo path: C:\Program Files\Adobe\Adobe Muse CC2104\libraries\cogent.muse lo.page:About
    Please help!
    Thank you!

    Hello,
    Muse CC is a 32-bit version and Muse CC 2014.3 is a 64 bit version and the latest version of Muse.
    As uninstall and reinstall did not work I would suggest you to contact our Tech support via chat or call so that they can do some advances troubleshooting to fix it for you.
    go to the link below for phone and chat options.
    Contact Customer Care
    Regards
    Vivek

  • Muse crashes when I open my site!

    Hi,
    I have seen a message similar to this and I hope Adobe can give my issue the same attention.
    Recently I have updated to Adobe Muse CC v7.1 (Build 329, CL 778884) and while working on my site Muse kept asking me to save my site. Which I thought was weird because I had not made any real changes. Finally I decided to resave it and now adobe Muse crashes everytime I try to open my site! I have lost all my work!
    While saving this file (before it stopped workign and the reason I believe it stopped working) Muse told me something about compatability issues with v7.1 which I also thought was very weird but ignored because I was in a hurry to finish what I was doing.
    The error message is:
    Failed to instantiate UID U2693 in list owned by MuseSite (UID:U1)
    Is there any way I can recover my site! Can I send my file to Adobe for repair? PLEASE HELP!!

    Zak,
    Thank you very much for your support! The file was saved locally on my MacBook Pro and nothing drastic happened while saving the file. The only  percurliar thing was that Muse v7.1 gave me a compatability message that popped up while overwritting the old .muse file. Which I breezed throug (clicked OK) because I was in a hurry.
    I will send the file over right away! Please let me know if there is any other resources I can provide to help the recovery effort!
    Thanks!

  • Muse crashes every time I try to export to HTML

    I have taken a long time to design and develop a huge site in adobe Muse and now im encountering a rather worrisome problem. When I try to export the site to HTML into a folder on my computer to test it out, it crashes every time with a dialogbox that says "adobe muse has stopped working"
    I originally thought this was due to missing assets or incorrectly sized assets but after fixing all that it still continues to crash.
    has anyone else had this problem and if so how did you fix it?

    Please see my reply here Adobee Muse crashes everytime I attempt to export or publish

  • Muse crashes when using "Save as"

    Once in a while I want to save my file as a different name so I have previous versions I can go back to if what I'm trying to do doesn't work. But every time I am inside Muse and choose "Save as", Muse crashes. I receive this error:
    Adobe Muse will now shutdown.
    Assert: "Unowned UID in database. UID: U21454 Class: LinkProxy persistOwner:Unknown"
    Any ideas why this is happening?

    I've received the initial file and am investigating. Please send the additional files. Please also send the MuseLog.txt file from your Documents folder. It should contain a bit more information about each error you've encountered.
    This initial file appears to have a fairly involved menu that's severely corrupted. I'm attempting to surgically remove it from the file but internally many many small objects appear to be involved.
    Do you recall anything unusual that may have occured while working with a menu today? The corrupt objects all appear to have been created between 10:30 am and 6:30 pm today your time. If you're seeing this in other files, did those files start as copies of this file or with objects copied and pasted from this file, or are they completely independent?

  • Updated to Adobe Muse 2014 this morning and have worked in it for the last 8 hours. Now when I try to publish the updated site to Business Catalyst for my client to preview it crashes everytime. I have tried just publishing altered files only, then tried

    Updated to Adobe Muse 2014 this morning and have worked in it for the last 8 hours. Now when I try to publish the updated site to Business Catalyst for my client to preview it crashes everytime. I have tried just publishing altered files only, then tried the whole site again, and then tried publishing as a new site altogether. Thought I would then try to export as HTML in the hope of uploading the files via an FTP client and Muse crashes and locks up again. I am extremely stressed about this as I am in the last few days of of website I have been working on now with no issues since December. We are due to go live and my client needs to see it. I am desperate for an answer. It is not looking good. I am on an Apple Mac and have not had any isses publishing it for the last 6 months. Not very happy to say the least. Need desperate help.

    Hi Zak, I got onto Adobe Customer Care Live Chat this morning and gave them the error message. After some trouble shooting with them it appears the older archived file of the site still publishes. I have now reverted back to the old file and copied and pasted out of the new file and from some ideas given to me by support I am now able to publish to Business Catalyst. It seems there was something corrupt within the new pages added yesterday. I have no idea if this would have still happened if I hadn't updated but I am glad it wasn't a Muse specific problem. I am loving using Muse and the support from Adobe has been excellent. Thanks everyone. By the way I do love the new version and apart from this hick up that lost me a few hours, aged me some more and gave me grey hair I really love Muse. Thanks again.

  • Everytime I save a file from chrome it wants to save it with a (1) at the end of the file name. It i

    Everytime I save a file from chrome it wants to save it with a (1) at the end of the file name. It is extremely frustrating since I save hundreds of pdf files every month.
    It is the first time opening the file so it shouldn't be reverting to adding a (1) every time.
    I have chrome Version 28.0.1500.95 m

    Chrome does not use Adobe Reader to view or save PDF files. It does it all itself.
    Similarly FireFox, though it can be told to use Adobe Reader to view PDF files, doesn't do so by default. And Adobe Reader has nothing to do with saving.

Maybe you are looking for

  • Calling internal table in smartform

    Hye, using structure l_xekpo. In global definition intilalization code: DATA : GT_XEKPO LIKE L_XEKPO OCCURS 0 WITH HEADER LINE. DATA ekpo_wa LIKE L_XEKPO. loop at L_XEKPO into ekpo_wa.   move ekpo_wa to gt_xekpo.   append gt_xekpo. endloop. now in ou

  • My iPad mini power button is not working I want to disable it

    My iPad mini power button is having issues it's physical appearance is perfectly fine but my ipad continuously try to power off to completely shut down idk what the problem with it is yet but I can't afford to get it looked at or get it fixed right n

  • Wrong palette in Appearance panel?

    I've setup a document template, specifying the color mdoel as CMYK. To check it is OK, I did a File, New from Template, chose my template and checked the File > Document Color mode. It correctly says CMYK. Then I drew a rectangle, went to the Appeara

  • Unable to start OC4j

    Hi, I am not able to start OC4J on my unix box. It gives me below error. What might be the cause and how to resolve it. Looks like some port conflict but where should i check? $ ./oc4j -start Starting OC4J from /opt/webapps/obi_10.1.3.3.2/OracleBI/oc

  • Apple removed coverflow from iTunes. Now it looks like ugly Microsoft crap. Can I downgrade?

    How do I get rid of iTunes 11? I want coverflow back...