MUSE fails to install error; exit code 7. WIN 7 64 bit

I had a problem with MUSE and tried to remove and reinstall but when I tried to reinstall the software it tells me it has failed and gives me error; exit code 7. I tried to remove anything I could find and even tried the adobe cleanup tool. Finally I couldnt figure anything out and I removed all Adobe software but it still will not install. I am using windows 7 64 bit. ANY help would be apreciated, I need to get this back up and running.

Hi Reed,
Please try installing from here: http://helpx.adobe.com/muse/kb/installer-file-damaged.html.
Refer the article: http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html in case of further issue.
Regards,
Romit Sinha

Similar Messages

Acrobat Install Error (EXIT CODE 6)

Can’t install Acrobat X Pro with following error message
All other applications are installed ok
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ... WARNING: DW065, DW066 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 2 warning(s)
WARNING: DW065: Display requirements not met for {402F6F2E-5683-491C-977D-0CA599A07CAF} CS6 Design and Web Premium 6.0.0.0
WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
What can I do?
Please sent the solution to me or give me the help desk phone no.
Best Regards
ycwong
[email protected]

Dear,
If you posted your question here, the probability you can get the correct answer will be so small since the issue you encountered can only be found in Hong Kong area. If in the future you meet such a problem, it's better to contact Adobe customer service in your region and they will solve your issue accurately, since it is a common Acrobat installation issue in Hongkong.
If in the error message you find
"ERROR: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. ",
hence you need to change your computer system language.
To do this in Win7, please go to your control panel> region and language> administrative> change system locale> and then change it to English (UK).
After that the system will ask you to restart the system, and then you can try to install your Acrobat smoothly. It is the only way to solve the issue.
After Acrobat is installed properly, you can change your system locale back into the previous one.
Hope this information could be helpful.
Yours sincerely,
Budy
Adobe Asia-Pacific Support

Fireworks Install Error Exit Code 7

When attempting to install Fireworks from the WebPremium disk image I get an install error. Any ideas on how to resolve this?
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 3 error(s), 5 warning(s)
WARNING: DS013: Payload {8C4FA603-4B93-4195-A83C-E30B64D2DDDC} AdobeHelp 3.4.0.0 is already installed and the session payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 0.0.0.0 has no upgrade/conflict relationship with it.
ERROR: DS013: Verifying payload integrity : Failed with code 1
WARNING: DW034: Warning: {4687A306-D716-4D7A-B0AA-EAB65D17F149} Adobe Player for Embedding 3.1.0.0 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
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WARNING: DW034: Warning: {E4E188D2-27D5-4E4C-92CE-87F9D24AD2F6} Adobe Extension Manager CS5 5.0.0.0 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: DW034: Warning: {6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
ERROR: DW020: Found payload conflicts and errors:
ERROR: DW020: - Adobe Flash CS5 depends on Flash Player to be installed.
FATAL: DW020: Conflicts were found in the selected payloads. Halting installation.

Call Adobe Tech support?
http://www.adobe.com/support/contact/

Adobe Muse CC will not install, Get Error "Exit Code: 7"

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See the following help document:
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http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

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Exit Code: 15
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s), 1 warning(s)
ERROR: ASU has quit unexpectedly.
WARNING: User opted to Cancel the install
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13-inch Early 2011
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4 GB 1333 Mhz DDR3
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Hi,
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Link for Download & Install & Setup & Activation may help
-Chat http://www.adobe.com/support/download-install/supportinfo/

INSTALLATION ERROR: Exit Code: 6

When installing PS CS6 on PC with Windows 7 Ultimate Svc Pack1, 18 GB RAM, Intel i7CPU, received INSTALLATION ERROR: Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF012, DW050 ... WARNING: DF029, DF054 ...
------------- Summary ------
- 0 fatal error(s), 3 error(s), 2 warning(s)
----- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 ------
WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
---- Payload: {9B78FAB0-AC6B-11E0-8EF3-00215AEA26C9} Microsoft Visual C++ 2008 Redistributable Package (x64) 9.0.30729.4148 -----------
ERROR: Failed to install Microsoft Visual C++ 2008 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\****\Downloads\CS6
Photoshop_13_LS16\Adobe CS6\payloads\Microsoft VC 2008 Redist (x64)\vcredist_x64.exe",
>>>>>>Did that. Ran AV and registry clean software then re-ran vcredist_x64.exe with NO antiviral software running (repeated in safe boot and clean boot) and got through the install, with this message:
..........Microsoft Visual C++ 2008 Redistributable Setup...................
Error 1935.An error ocurred during the installation of assembly
'Microsoft.VC90.ATL,version="9.0.30729.4148",publicKeyToken="1fc8b3b9a1e18e3b",processorAr chitecture="amd64",type="win32". Please refer to Help and Support for more information. HRESULT: 0x80070422...........
or download and install the latest Microsoft Visual C++ 2008 Redistributable Package (x64) from Microsoft website - www.microsoft.com
----------- Payload: {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0 -----------
WARNING: DF054: Unable to read Adobe file version for file path 'C:\Windows\Fonts\NuevaStd-BoldCond.otf'(Seq 58)
ERROR: DF012: Unable to find file(Seq 58)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Microsoft Visual C++ 2008 Redistributable Package (x64): Install failed
+++++++++++++++++++++++
PS32bit opens/works just fine.
PS64bit opens with error message (need to cancel them 6-22 times) Runtime error R6034 but otherwise seems to run normally.
From Microsoft, downloaded file vcredist_x64.exe and ran it. Got error message that there was no free space on my CD drive...Really?!
Any other ideas?
Thanks, Joan

Please start with running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to automatically review your installation logs and attempt to locate a solution.
Alternately you can follow the steps listed at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html to manually review your installation log.

Download error Exit Code: 6 -deleted file msvcr110.dll

I have Photoshop CS4. I joined the Cloud today. When I went to download Photoshop CV it gave me these errors:
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 8 error(s)
----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x64) 10.0.40219.325 {54B0C34F-18F9-11E2-BC1D-00215AEA26C9} -----------
ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 1603
ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\gyork\AppData\Local\Temp\{A1DCE3E8-850D-4131-836A-E00EFCFCE3B0}\Photoshop_15_LS 20_win64\Adobe CC 2014\payloads\Microsoft VC 2010 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x64) from Microsoft website - www.microsoft.com
----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9} -----------
ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1603
ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\gyork\AppData\Local\Temp\{A1DCE3E8-850D-4131-836A-E00EFCFCE3B0}\Photoshop_15_LS 20_win64\Adobe CC 2014\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------
ERROR: Third party payload installer vcredist_x64.exe failed with exit code: -2147023293
ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\gyork\AppData\Local\Temp\{A1DCE3E8-850D-4131-836A-E00EFCFCE3B0}\Photoshop_15_LS 20_win64\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} -----------
ERROR: Third party payload installer vcredist_x86.exe failed with exit code: -2147023293
ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\gyork\AppData\Local\Temp\{A1DCE3E8-850D-4131-836A-E00EFCFCE3B0}\Photoshop_15_LS 20_win64\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x86) from Microsoft website - www.microsoft.com
When I tried to do the first thing it said to do, it deleted the msvcr110.dll file.
Photoshop CV won't open without it.
So of course, I don't want to do anything else it says to do.
I have gone online and tried everything I see to get it back and nothing works. I tried downloading it from Microsoft, but it won't run.
I tried reinstalling CS4 and that didn't work. So I uninstalled CS4 and tried to reinstall it, but now it won't install.
It goes through the whole process then says to call Adobe.
When I try to install Illustrator (which I didn't have before, but bought the complete special offer) it has similar errors.
Any ideas?
Thanks

Hi jessmom3,
You may also refer to the help document:
Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5
Regards,
Sheena

Photoshop Elements 10 Mac Ongoing Install Failure - Exit Code 7

Photoshop Elements 10 Mac Ongoing Install Failure - Exit Code 7
I downloaded Photoshop Elements 10 for Mac (not trial, with valid serial #)
Mac OSX 10.7.2, 3.6 GHz Intel Core i5, 16 GB RAM
I know the install package is valid because I installed it on my backup laptop (same Max OSX version) after I was having problems with my primary desktop and it installed fine. I have followed all the instructions on the install package including "restarting my system and installing again," and the install keeps failing with the same message:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 18 error(s), 3 warning(s)
WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {75063C76-E858-455B-9C26-89E55D26F276} AdobeHelp 3.2.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.
ERROR: DS013: Verifying payload integrity : Failed with code 1
----------- Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0 -----------
ERROR: DF024: Unable to preserve original file at "/Library/Fonts/BickhamScriptPro-Regular.otf" Error 0(Seq 1519)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 1519)
ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)
ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 10/Adobe Photoshop Elements 10"(Seq 1)
ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10"(Seq 1)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed
Suggestions? thanks.

Issue resolved with the help of Adobe Support (Mercer). My problem had been seen in another machine, there were empty folders in the Fonts Folder (Hard Drive>Library>Fonts) that the installer could not reconcile or delete, that was hanging up the Installer.
My fix was to delete the following empty folders from the Fonts Folder:
AdobeMingStd-Light.otf
BickhamScriptPro-Regular.otf
KozMinPro-Regular.otf
MyriadPro-BoldCond.otf
TektonPro-BoldCond.otf
And then re-run the installer (be sure to empty the trash).
My advice would be to first read the installer log and look for names of font folders that could not be resolved, then dump those. Another way would be to dump any empty folders in the Fonts Folder, empty the trash, then re-sun the installer.

Lightroom - Installation Error - Exit Code 7

I was instructed to upgrade most apps to cc2014 editions.
Most have been successful although for some reason Creative Cloud says I have no apps installed at all now, however, the main problem I am having is that lightroom will not install, I am only using Adobe Creative Cloud as an installer (not third party as it states).
I get the following error:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s)
----------- Payload: Adobe Photoshop Lightroom 5 5.5.0.0 Adobe_Lightroom_x64.msi_5.5 -----------
ERROR: Error 1714.The older version of Adobe Photoshop Lightroom 5.5 64-bit cannot be removed. Contact your technical support group.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1714.The older version of Adobe Photoshop Lightroom 5.5 64-bit cannot be removed. Contact your technical support group.
ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1603
I have searched through for some solutions including deleting temp files etc but the problem remains.
Can anyone help?
Thanks in advance
Chris.

I have fixed this issue, if it helps anyone in the future I used this:
Microsoft FixIt utility at http://support.microsoft.com/mats/program_install_and_uninstall/en-us to remove the remaining entries for Photoshop Lightroom.
Checked in Programs and Features (from the control panel) that there was nothing Lightroom related left, make sure you check under A for Adobe and L for Lightroom.
Reinstall from Creative Cloud, hopefully this will work for you.

Installation Error: Exit Code 7 on macOS10.6.8

I downloaded Adobe Premiere Elements from the online store today,
and cannot install the software on my mac os 10.6.8
I get the following errors:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 16 error(s), 5 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: Custom Action for payload {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common returned error. Failing this payload.
ERROR: Custom Action for payload {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets returned error. Failing this payload.
ERROR: Custom Action for payload {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD returned error. Failing this payload.
ERROR: Custom Action for payload {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD returned error. Failing this payload.
ERROR: Custom Action for payload {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller returned error. Failing this payload.
ERROR: The following payload errors were found during install:
ERROR: - PreMacContentInstaller_LangPacken_US: Install failed
ERROR: - Presets: Failed due to Language Pack installation failure
ERROR: - HD_LangPackHDOther: Install failed
ERROR: - Common_LangPackCommonOther: Install failed
ERROR: - SD: Failed due to Language Pack installation failure
ERROR: - Common: Failed due to Language Pack installation failure
ERROR: - Presets_LangPackPresetsOther: Install failed
ERROR: - SD_LangPackSDOther: Install failed
ERROR: - HD: Failed due to Language Pack installation failure
ERROR: - PreMacContentInstaller: Failed due to Language Pack installation failure
I've searced google throroughly and cannot find a solution.
I would very much appreciate some help.
Thank you in advance.

Have you ensured you're installing the Mac installation disc and not the Windows disc -- and that you're installing from the program installation disc and not the content installation disc?

I get this error: Exit code 6

<PRE>Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------
ERROR: Third party payload installer vcredist_x64.exe failed with exit code: -2147024546
ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\AL\AppData\Local\Temp\{618A7F46-7598-4D55-A5B4-459CDC1D0546}\Photoshop_15_LS20_ win64\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com
</PRE>

Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

SOS...Cant Install CS5, Exit Code 7, memory requirement not met, etc.

I am attempting installation of newly purchased CS5 Design Premium. My system will not support InDesign so I unchecked that before attempting install. I ran install under normal and safe boot and the following messages occur in each..
Exit Code: 7......0 fatal error(s), 65 error(s), 124 warning(s)
WARNING: DW036: Payload cannot be installed due to dependent operation failure, and so on...
and the first of the errors....
ERROR: Updating driver data failed. Driver entry was not added. ARP estimated size 3726KB
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: DW050: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: DW050: - SiteCatalyst NetAverages: Install failed,
and so on, stating all installations had failed.
My file system is Journaled HFS+ , (is this case-insensitive??) with 30 GB free. I am running a 32bit MacBook with OSX 10.6.8 I have been on with tech support where I purchased the CS5 design premium. I have 1GB RAM, I was told by them that I need 2GB, the box system requirements state it needs 1GB and the read me file says I need 500MB.
Is this something that would prevent my install and cause these install errors under exit code 7? The warning pertaining to dependent operation failure seems too generic to help at all. I have been trying to get this program up and running for a week and my work is piling up, please help or advise. My head is spinning!
Note: Please keep in mind that I am new to Mac OS. I always been stuck with a Windows PC until recently. Therefore some things are difficult for me to grasp at this point.
THANK YOU FOR ANY AND ALL HELP!SOS...Cant Install CS5, Exit Code 7, memory requirement not met, etc.

Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

MUSE fails to install error; exit code 7. WIN 7 64 bit

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