Muse file is damaged and cannot be opened...Urgent support needd...loss of 40 hrs work

I had worked on Muse file for over 40 hrs...Now I cannot open the file.
It says the file is damaged and cannot be openned.
Urgent support needed!!!!!!!!!!!!!!!!!!

Jennifer, thank you for sending the two files. They've created more questions than answers.
Neither file shows any signs of the type of damage that occurs when a drive is removed without being ejected. I feel quite confident that's not the cause in this case.
Unfortunately the nature of the damage is such that to understand it I'm going to have to spend a significant amount of time developing some custom foreinsics tools. At least a few days of focused development. Unfortunately at the moment I have a few high priority deadlines looming along with an approaching vacation, so it's going to be at least a couple weeks before I'm going to make any progress on that.
Without the results of those foreinsics but from what I've seen in the file the most likely cause is one of two things:
1) Faulty hardware; or
2) A bug in Muse.
Neither of those is likely, but those are the two most likely causes I can theorize.
Faulty Hardware
From my experience on InDesign and now Muse I've come to realize hard drives fail far more frequently than most people realize. The fact that .muse (and InDesign) files are large means they cover more area on your hard drive and thus are more likely to be the first to encounter issues caused by a failing drive. The Muse file format is a database (as is InDesign's) that contains many many cross linked objects. If you save a large text file and one byte is scrambled the result is a misspelling in your text file and the word processor opens and displays the file fine. When one byte in a large image is scrambled odds are a single pixel will appear as the wrong color or transparency in your image editor. When a single byte in a database file is scrambled, it can break the interrelationship between objects and result in an unintelligible file to the application attempting to read it.
I recommend you run Disk Utility and any other hard drive verification software you might have to help rule out failing hardware.
A Bug In Muse
This is the one I'll lose sleep over until I find time to do the forensics, assuming the forensics turn up something fairly conclusive. If the cause is a bug in Muse, it's going to have to be something very obscure that for whatever reason is radically more likely to occur on your computer or with your specific usage pattern of Muse, since it's exceptionally rare for someone to reach this error and not have a file with obvious signs of hardware failure, drive removal without ejection, folder sync software issues or multiple users simultaneously editing a file on a server.

Similar Messages

  • The muse file is damaged and cannot be opened

    Help!  I just completed my website for a company and was planning to publish it today but when i opened the file it states  " the muse file is damaged and cannot be opened": What can i do now?

    Nope, it is not synchronized to any online software. I merely made 2 copies, one in a hard disk, another in another computer. which cant be loaded either
    Date: Tue, 4 Jun 2013 22:45:25 -0700
    From: [email protected]
    To: [email protected]
    Subject: the muse file is damaged and cannot be opened
        Re: the muse file is damaged and cannot be opened
        created by Zak Williamson (Adobe) in Help with using Adobe Muse - View the full discussion
    Was this file stored in a folder synchronized by Dropbox or any other folder synchronization software?
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5380462#5380462
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         Start a new discussion in Help with using Adobe Muse by email or at Adobe Community
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  • This adobe Muse site file is damaged and cannot be opened.

    This is a nightmare. I finished this website, went to go and update and got the message that the site file is damaged and cannot be opened. Are you serious? What can be done to get the file back, and how can this be prevented from happening again? I may have to completely toss out Adobe Muse because this is not good. Please help.

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  • App is Damaged and Cannot be Opened

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    >
    >
    >
    Enjoy,
    Tony
    www.WordArticles.com

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