Muse keeps crashing when launching previously saved site

When attempting to edit my site, Muse will stop responding. I can start a new site. When this issue first occurred, I just started a new project and rebuilt my site. Now that I have saved that project and published it, it will not open without Muse crashing. Here are screen shots of the message I receive when it crashes as well as the specs for my computer. I have restarted the computer and even shut it down and allow it to sit for about 10 minutes. I recently did a full reset of the hard rive and did a clean install of Yosemite. Not sure if that helps.

Can you post a screenshot of Muse in the hung state and include the menubar and app window? It should help understand what step of the launch and/or open document process Muse is in when the hang occurs.
If the hang is during processing of links to Asset files, renaming the folder(s) that contain(s) your assets (so the links to those files are temporarily broken) would cause Muse to skip that processing. That may enable the file to open and would help narrow down where the hang is, or isn't, occurring.
If you send the .muse file to [email protected] along with a link to this thread, I'll give it a try and see whether the file also hangs for me (in which case it should be simple to determine the cause and resolve it). If the file is larger than 20Mb you can use a service like Adobe SendNow, Dropbox, WeTransfer, etc. (If you use a service, please include your return e-mail address in the body of the message, since not all services include it in the sharing invite they send.) Thanks.

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