Muse reporting that my trial has expired, but account reports it's paid and up to date

I have Adobe Muse CC on my Mac. When I log into my account, my Muse subscription is paid. When I open Muse CC on my Mac, I get an error that my trial is expired.
I am unsure how to get the two to sync so I can continue using my Muse.
Any ideas? The 24/7 chat support hasn't been available for more than 36 hours.
Thanks
Cliff

Hello,
Please go ahead and rename the hosts file on your machine and you should be all set. here are the steps for both MAC and Windows.
Windows:
1. Go to following location. C:\Windows\System32\drivers\etc
2. Rename the file "Hosts" to "hostsold"
3 Relaunch Muse and sign in with your Adobe ID, you should be all set.
MAC:
1. Go to Finder > Go > Go to Folder
2. Type /etc and hit Return
3. Rename the file "Hosts" to "hostsold"
4. Relaunch Muse and sign in with your Adobe ID, you should be all set.
Please let us know if it do not work.
Regards
Vivek

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Hi awoermke,
Considering the fact that
1.The CC payment has transacted completely
2. You have 20or100gb of space (CC Individual/CC Team), you can check it by clicking on the "inverted triangle" beside the logo when you sign in to www.creative.adobe.com. This space allocation indicates that you have subscripton not trial(2gb).
Then:
Please check for the language in which you have purchased CC.
Say for example you have purchased CC for International English & International English wasn't selected when you installed that can also be an explanation for the product running in trial mode. We have this document on the issue.
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.htm l
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log out & log back in of the CC Desktop App as it will update CC,
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With Kindly Regards
Palle Tørnqvist
Den 08/04/2013 kl. 14.10 skrev TimmyC123456 <[email protected]>:
Re: creative cloud software says my free trial has expired, but I have a paid subscription
created by TimmyC123456 in Adobe Creative Cloud - View the full discussion
I'm having the same problem. Subscribed to Creative Cloud. All the apps showing as 'Try' rather than the 'Download' buttons that apepar on a colleagues machine (who subscribed a few months ago). When I load the trial of Indesign, if I select 'licence software' - no space to put Adobe ID, only serial number which I don't have with the Creative Cloud membership.
Tried everything that has been suggested. Updated everything in Adobe App' Manager. Gone back to open Indesign - still just has boxes for serial number.
Please sort this out Adobe. I've wasted half a day trying to install on my machine and still have the rest of the studio to do.
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https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I just bought the cretive cloud. For 20 euros per month, and when I dowloaded Illustrator it tells me that the trial has expired and gives me the option to buy. Why?

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Hi Florencia33,
Please check if you are signed into the Creative cloud with the correct email ID under which you have subscribed.
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Hallo,
es ist 3 Uhr nachts und in 5 Stunden muss ich ein Projekt abgeben. Doch aufeinmal meint meine CC das die Testversion abgelaufen ist und ich einen Seriencode eingeben soll?? ich hab niemals einen bekommen!!! Ich zahl seit 4 Monanten an Adobe ständig mein Geld.. und jetzt.. ich könnt kotzen. aahah.
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Man will eine Seriennummer von mir ?
Danke !!
Gruß Sebastian

http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
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Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Muse reporting that my trial has expired, but account reports it's paid and up to date

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