Muse update

Why my Muse update goes up to 35% and no further? How can I cancel it and try again? I'm using a PC.

Hi,
Did you check if Creative cloud Desktop application manager is not blocked by any Antivirus or firewall?

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June 2014 Muse Update Fail

I've tried to update to the June 2014 Muse update. I sign in at Adobe and click on download. The window says the file is downloading, but nothing happens, I've tried using Firefox and Safari. not sure what else to do.
Also, I'm not sure what the AAR window is prompting me to do. It says to pick an application, but I'm not sure what application to pick. I chose Muse (since I am updating that application), but that just sent me back to the original Muse update window to start all over again.
I am on OSX 10.9.3
Is anyone else having this problem?

Me Too,
It's really grating me that there seems no response from adobe, I would have expected they produce a troubleshooting guide for common problem's regarding loading new updates, but hey ho there you go ! maybe i'm missing it

I'm having a problem installing the Muse update. I get the error:

Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s)
----------- Payload: Adobe Muse CC 2014 2014.3.0.1176 {4FC5F06E-31E5-4C22-9449-CB41B62D1897} -----------
ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Muse CC 2014/Adobe Muse CC 2014.app/Contents/Frameworks/adbeape.framework/adbeape" (Seq 10)
I've tried (from a discussion on color profiles error DF024) renaming the adbeape.framework folder. I then get a slew of error messages. Any suggestions?

I did not remove the uninstaller, but it is not in the Utilities/Adobe Installers folder. There is an uninstaller alias in the Muse program folder, but it points to nothing . . .
I tried removing the OPM.db file and reinstalling the Muse update. It still fails with the same error message.
Instead of uninstalling all CC, running cleaner, reinstalling all CC, and finding and reinstalling all my third-party Photoshop extensions—using most of my day, I believe I will live with Muse CC2014.2 and update reminder.
Thanks for all your help, anyway

Frightened: is the new Muse Update (Nov.) still working on Snow Leopard 10.6.8 exactly like before?

I'm truly afraid about my months of work, I have to start from the beginning - because any little changings which is shifted in Moevement or works differently than before.
Over all my most fear is to need to uprade my mac from 10.6.8 up to 10.7 or 10.8 But i can't i spend a lot of money for lot of music stuff i need to work with, which is not working with 10.7
i tried to find information about at adobe but somehow they makes me uncertain at all
Do you have any experiece with the new Muse update and how it's working?
unfortunately I have no time to test yourself and start all over again
Thank you for any information ;-)

I assume you have working installer discs? If so here's a suggestion:
Clean Install of Snow Leopard
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
     1. Boot the computer using the Snow Leopard Installer Disc. Insert the disc into the
         optical drive and restart the computer. After the chime press and hold down the
         "C" key. Release the key when you see a small spinning gear appear below the
         dark gray Apple logo.
     2. After the installer loads select your language and click on the Continue
         button. When the menu bar appears select Disk Utility from the Utilities menu.
         After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
         size.) Click on the Partition tab in the DU main window. Set the number of
         partitions to one (1) from the Partitions drop down menu, set the format type to Mac
         OS Extended (Journaled, if supported), then click on the Partition button.
     3. When the formatting has completed quit DU and return to the installer. Proceed
         with the OS X installation and follow the directions included with the installer.
     4. When the installation has completed your computer will Restart into the Setup
         Assistant. Be sure you configure your initial admin account with the exact same
         username and password that you used on your old drive. After you finish Setup
         Assistant will complete the installation after which you will be running a fresh
         install of OS X. You can now begin the update process by opening Software
         Update and installing all recommended updates to bring your installation current.

Muse Update also updated Air but not to the newest

A couple of days ago I updated Muse and at the same time (orchestrated by Muse) updated Adobe Air. According to my "About" menu in Muse I now have Air 13.0.0.83. But my Glary Utilities Software Update check at boot keeps telling me that there's an update available to Air 13.0.0.111. Muse didn't ask for this, should I just go ahead and update Air again? Do I need this? I'm no software whiz and I don't want to mess with my MUSE

Hi,
It is advisable to use the latest version of adobe air with Muse. You can download the latest Air from https://get.adobe.com/air/
Regards,
Aish

Muse update failure

The latest Muse update installation failed.

Is there an error message that you get when trying to launch Muse now? Did the update failed during installation via the CC Application manager? If yes, what was the error message received?
Can you can try installing the app through the direct links below:
Win - http://www.adobe.com/go/muse_latest_win
Mac - http://www.adobe.com/go/muse_latest_mac
Thanks,
Vinayak

Problem with LiveChat since last Muse update

We have Livechat installed on our site through simply inserting code into the html head via page properties. Prior to the latest Muse update, we could see the Livechat window inside Muse in both design & preview mode. Now it does not appear at all, even when exporting to html on my desktop, the Livechat window does not show up on the site. The strange thing is from my Livechat control panel, I can see myself browsing the test site...but from the browser perspective, there is no Livechat option. I tried reinserting the code, but still no go. Any ideas? I'm worried if i take the site liveI would risk Livechat disappearing on my live site, so for now I have kept it just as a test site on my desktop.

Restart your mac
Safe Boot: Hold down the shift key after the chime until the Apple logo appears and the gear is moving.
It will take awhile but you will be asked to login.
Go to your Applications folder> Utilities and launch Disk Utility.
In the left side column, highlight your drive and repair permissions.( button down below)
Empty the trash.
Restart your mac.
hpr3

Muse update issue

Any help,
Having problems installing Muse update.
Error message: installer file damaged or missing.
Not having problems updating any other creative cloud apps

Hi Rob,
Not sure if you already got it fixed, but I found this thread that seemed like it might be related:
http://forums.adobe.com/message/4761790#4761790
-Dave

"Please connect to the internet-"problem solved by the latest Muse-update

Hi staff,
I'm happy to tell you that the former problem with the error message "Please connect to the internet…" when trying to start Muse is solved now by the latest update. At that time I talked to James Boag, he assumed Muse might not recognize my USB-modem (and I should try a different access point, which I didn't) but this is not an issue any more. When I launched Muse recently, it updated automatically and then started with no problems.
Thanks for the great work you've done in that matter.
Regards
Norbert

Hi arrakis13,
I’m afraid I cannot really help you.
I did not make any changes on my running system except that I’m on 10.8 Mountain Lion (upgraded from 10.6.8., no Lion in between), but this did not change the behavior of Muse at first. Only the update, which started automatically when I launched the app on August, 21, (still the trial version) caused the difference.
My firewall is on and in the firewall-options Muse has allowance for incoming connections, see the attached screenshot (sorry, in german, but you will understand the meaning). Airport is not active and I did not change my way to connect to the internet (as James Boag from Adobe suggested earlier, see also attached mailing). It just worked.
Meanwhile I upgraded to the official version (2.0.945) and still it works.
Hope you find a solution.
Regards
Norbert
Am 03.09.2012 um 04:18 schrieb arrakis13 <[email protected]>:
Re: "Please connect to the internet…"problem solved by the latest Muse-update
created by arrakis13 in Adobe Muse Bugs - View the full discussion
This is still happening for me. I downloaded the beta yesterday and am on 10.7. I run software update but Muse is not showing up as having an update. My firewall is not running. Any suggestions on how I can get this running would be much appreciated.
Please let me know.
Thanks!!
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Why didn't my Muse update to MuseCC?

In my Creative Cloud Apps it show that Muse is up to date to Muse CC. I can't find a Muse CC in my applications folder like I did with Indesign CC, Photoshop CC etc. Why didn't my Muse update to MuseCC?

Try uninstalling Adobe Muse and use one of the links below to install Adobe Muse :
Windows : http://www.adobe.com/go/muse_latest_win
Mac : http://www.adobe.com/go/muse_latest_mac

Hello. My Muse update didn't work. I did the update via Cloud, but Muse is still asking me to update. And now?

Hello. My Muse update didn't work. I did the update via Cloud, but Muse is still asking me to update. And now?

You can follow the steps on this page:
CC desktop lists applications as "Up to Date" when not installed

Muse update nightmare

Am I the only one whose Mac has been completely screwed up by the most recent Muse update? Since that fateful day when I clicked "update", I've been dealing with problems and spending waaaaay too much time online with customer support with no resolution. At first it was just that I was unable to download and install the new Muse. I finally was able dowload a new version after they had me trash my old one. It took three chat sessions with support - reinstalling AIR and Muse, over and over. I finally had to create a new user account, and use that to install the software on my hard drive. However, there's still an issue (Snow Leopard and Lion - I tried both) that now causes all Adobe software + the finder to lock up about five clicks into anything I do. Force quits don't work - only a hard restart gets it running again - for about twelve minutes. Then it's all repeated. I really need to find a resolution to this problem. Thanks for any help with this. I'm at my wits end!

With reference to your post <http://forums.adobe.com/message/5112967#5112967>, I believe you've already tried all steps listed in this thread <http://forums.adobe.com/message/5086018#5086018>.
However, if the issue persists and you're still not able to get it working, please try the suggestions posted here - http://forums.adobe.com/message/5058843#5058843 and see if that helps.

Muse update 2014.3 crashes after previewing request

After installing the 2014.3 update Muse crashes when i try to preview in browser!

Hi Marc,
I think the problem was caused bij corrupt swf-doc.
It is solved now.
Regards,
Op 12 feb. 2015, om 18:38 heeft Marc@Adobe <[email protected] <mailto:[email protected]>> het volgende geschreven:
muse update 2014.3 crashes after previewing request
created by Marc@Adobe <https://forums.adobe.com/people/Marc%40Adobe> in Adobe Muse Bugs - View the full discussion <https://forums.adobe.com/message/7188638#7188638>
Hi Rob,
When Muse crashes, can you tell me the message that is being presented to you (screenshot would be great)?
Also which operating system are you using? If you are using Windows, which version of Internet Explorer do you have installed?
Thank You,
Marc
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Problem with Muse Update

Ever since downloading the Muse update, all my existing Muse files are locked, or frozen, or something. I am unable to select or edit anything in the document.
Has anybody else experienced this problem, and if so, does anyone know of a solution?
I spent several hours today trying to get some help from Adobe - both via phone and live chat, to no avail. Anyone I spoke to (after over one hour on hold) was very difficult to understand, and promised to have a Muse expert call me back, which never happened. On live chat, it was basically the same process. No one I could get a hold of could help me.
Any suggestions?
Many thanks for your help.

Am I correct in understanding from your description that there's no problem with opening your existing files or navigating to individual pages via the Plan view? And the problem being described is that clicking on items in Design view fails to select them, correct?
If that's the case one of two causes are likely:
- Go to the Object menu and select "Unlock All on Page".
Now attempt to click on items to select them, or do a Select All (Cmd/Ctrl+A). If that works, your done.
- If the items are still no selectable, they're probably on the master page that's applied to this page and not on this page itself. Go to Plan view and note the blue page name in square brackets below the page. This is the applied master page. In the bottom section of the Plan view (labeled Masters) double click on that master page. Now you should be able to select and interact with the items on the master page (though if they've been locked you may need to use the Object:Unlock All on Page command).
Hopefully the cause is one of these two situations.

Adobe Muse update won't complete - says up to date in Creative Cloud

I became an Adobe Creative Cloud member yesterday. I downloaded the Muse app on my work computer, and then the update that was popped up and it worked fine. I started to design a website - but when I went home and downloaded the program on my computer the update will not complete. It gets hung up at the same position even after I tried uninstalling Muse and Air (multiple times). Not sure what to do - but I HAVE to be able to work on this website from home and work. Any suggestions?

Hi Ilhoffman,
Please try to download from the following link :
For Windows : http://www.adobe.com/go/muse_latest_win
For MAC : http://www.adobe.com/go/muse_latest_mac
Hope this helps.
Regards,
Aish

Muse update

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