Muse will not Launch, very frustrated with no actual customer support.

Question

When the icon is double click the splash/home screen opens, covers half my screen and stops, It will stay their until it provides an error then closes, this time it closed without the error.
In task manager one time it said it was running but most often it is not in task manager so not running.   I have been advised to download cc cleaner, did and ran every location in my PC. I have been told to clear everything, I did.  reloaded Muse and the same problem exists.  I have been dealing with this for over a week and very disappointed with Adobe.  It is not possible to contact them directly regarding muse however I have a website that I designed on trust that is not useful and I have taken too many hours away from  business, let alone the months building a site.  
Just received an error that says to report the my last actions to creative team, that would be fine if I could find the creative team.
Assertion failed... in file.... at line 239.....  attempt to create an AS atom without runtime
Thanks for the help community, just voicing my frustrations as I am a small business and my website of all things is causing me to loose money.

Answer 1

Hi, Thanks for trying, I am not sure how to install the update when the
muse splash screen opens then freezes.  If you want I can completely clean
my comp for the fifth time and reset  and try again but all the advise I
have received so far is similar to what  I just received.  A basic fix but
I am not sure if the how it is ever considered.  IE, How to update when
program wont open.  I wish someone would take the time to really consider
my situation.   It really has been more expensive to use Muse then pay a
designer and now you have me.
Please, as a company that \I trusted and have used for years. Please help
me fix this problem.