Music and iTunes directories are greyed out on my ipod

My ipod worked fine until I tried to add more songs and I got a error message. Now iTunes does not recognize my ipod. My ipod will show up in My computer but the music and iTunes directories are greyed out. I have tried the 5 Rs and these have not helped. I can not do anything though iTunes because it does not show my ipod. Any suggestions or where I can download new directories for my ipod? Thanks for your help.
Windows   Windows XP  

My ipod does not show in iTunes. The only song on the playlist is on-the-go. Also, the ipods control directory on the ipod is greyed out. It is not automatically downloading songs.

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