Music App Not Working -- iTunes Match

I have been having trouble with the Music App on my iPhone 4S ever since I enabled iTunes Match when it became publicly available. I am running iOS 5.0.1 and here is a description of the problem:
When I play a Smart Playlist that I had developed before adopting iTunes Match, sometimes the downloaded songs (i.e., no iCloud icon) will play and sometimes they will not play. For example, this morning during my workout, the music played flawlessly for about 45 minutes and then for some unseen reason stopped playing. Additionally, sometimes when the songs do play, the wrong Artwork, Artist, and/or Song displays (i.e., different from what's actually playing.
Here are some of the different things I've tried to isolate whatever variable might be causing the problem:
Deleting the Music App from the Multitasking memory.
Restarting the iPhone (i.e., powering off with Sleep button and turning back on).
Disabling iTunes Match on the phone.
Playing songs from the Songs area instead of from the Smart Playlist
Not using shuffle
Hard restart (i.e., holding Home and Sleep button simultaneously and powering phone back on).
None of these attempts has solved the problem, insofar as I can tell.
Has anyone else experienced this problem? If so, how can this be fixed?
My next step is to sync my iPhone via USB and wipe all of the music off and discontinue using iTunes Match on my iPhone and just sync the playlists I want from time-to-time. :-/

I feel your pain. I'm having a ton of issues with iTunes Match also. It happens on both my iPad 2 and iPhone 4, but is more frequent on my iPhone. I download a bunch of music from the cloud and it works for a few days, but then it will randomly do as you describe. It says that it's "playing" but does nothing at all. Even if I skip a track and try again but nothing happens. It may later play the tracks on another day (I didn't do anything differently). Other times it just skips over a few songs acting like its not even on the phone.
I've deleted my library and redownloaded more times that I can count. I'm pretty frustrated and I hope that apple fixes this soon! I can understand why you want to revert back to the old way of syncing your music, however I would really rather have the product (that I've paid for) work as advertised. Anyways, if I can't get it up and running again later this weekend I'll revert back to the old way also seeing how I can't even listen to music on my device anyways.

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I wanted to add something here that may or may not be accurate, since I was suffering the exact same issues (on an iPhone 6+, and replicated on an iPhone 5 patched to 8.0) you were describing Nick. In an effort to trouble shoot this I picked up one of the third party tools that allows you onto the iOS device file system. I've been trying since Friday night to reproduce the conditions that cause the issue but haven't quite narrowed it down. Including this here in case the Engineers are poking around in the discussion boards and are trying to reproduce this.
This is an iPhone 6+ running 8.0 (12A366) connecting physically to iTunes 11.4 on a MBP running 10.9.5 (13F34; fully patched).
Here's what I did last night and this seems to have worked (meaning, I can sync music now without issue at least for syncs this morning; will confirm tonight by syncing again):
Turned off iTunes Match on the iTunes library I am syncing from
Unchecked all non-AAC music files (Apple lossless and MPEG audio both; these were just flat out refusing to copy over, claiming to have copied but coming up with the exclamation point when accessed on the device via iTunes; none of these lossless or mp3 files have been an issue in any previous version of iOS, meaning they are all of the correct sample and bitrate to be used and can sync to other devices in the household running iOS 7)
Removed all music from the iOS device (by deselecting music syncing)
Hard rebooted the iOS device after disconnecting it; rebooted the iTunes library host
Reconnected the iOS device and fired up the third party app (this is the part I do not recommend, but I was eager to try to figure out what the root cause was)
Removed the iTunes library files on iOS (this is something I had done between other factory resets earlier to force the iOS device to rebuild the library; to rule out library corruption)
Removed any "music" folders remaining on the iOS device (this is also something I had done a few times which had had no effect)
Removed any saved artwork (this was something I had not done before, but I too had noticed a strange correlation between it stopping working and the artwork being synced)
Disconnected and rebooted the iOS device again (forcing a recreation of the iTunes library database files)
Reconnected the device and started syncing small playlists (50-100 songs). In increments it all seems to be syncing up now without issue
The two new steps this time around that seem, at least at initial glance, to have solved the problem are stopping syncing any non-AAC music media files and the deletion of the existing artwork folders on the iOS device. Syncing appears to be working, even after disconnecting and reconnecting the device.

Fix for Music app crash with iTunes Match "on"

Sometimes if you try to use iTunes match for the first time on 3G(or any other cellular connection) it crashes Music app permanently. It can occur if you try to run Music app on the go with bad 3G connectivity so some data is corrupted or configured incorrectly. I had this twice, but found this "easy" fix without a need of PC/Mac computer & iTunes.
How to fix music app crash with itunes match "on".
Step by step on the iPad:
- delete all music on your device:
Go to settings->usage->view list of all apps->swipe music icon ->choose delete
- set itunes match off
- run music app
- give it a while till it shows "no music" info and only shop button. It needs to reload all settings and clear all data. Wait till no loading circle.
- go to settings app again
- music settings - itunes match on but "show all your music" off !
- open music app
- wait till all your music lists covers download. It will take a while. Scroll down to load them all if you want. Wait till no loading circle.
- go to settings app again
- music settings - show all your music on
- go to music app
- wait till it download list of all your music
Done
Maybe you can fix this with lesser number of steps but this way I'm sure it works.

Sometimes if you try to use iTunes match for the first time on 3G(or any other cellular connection) it crashes Music app permanently. It can occur if you try to run Music app on the go with bad 3G connectivity so some data is corrupted or configured incorrectly. I had this twice, but found this "easy" fix without a need of PC/Mac computer & iTunes.
How to fix music app crash with itunes match "on".
Step by step on the iPad:
- delete all music on your device:
Go to settings->usage->view list of all apps->swipe music icon ->choose delete
- set itunes match off
- run music app
- give it a while till it shows "no music" info and only shop button. It needs to reload all settings and clear all data. Wait till no loading circle.
- go to settings app again
- music settings - itunes match on but "show all your music" off !
- open music app
- wait till all your music lists covers download. It will take a while. Scroll down to load them all if you want. Wait till no loading circle.
- go to settings app again
- music settings - show all your music on
- go to music app
- wait till it download list of all your music
Done
Maybe you can fix this with lesser number of steps but this way I'm sure it works.

Major Music app bugs w/ iTunes Match

I have iTunes Match and the Music app on my iPhone is almost un-usable. Two major bugs are causing this:
1. Sometimes, a song will fail to play if it's not downloaded. I'll have it on shuffle-all and a song will come up and the app will pause for a minute (as if it's building the cache, which is fine), but then the song will fail to play and the next track will begin. If I go back to that song, it will immediately skip it. The only way to play the song, is to download it manually (with the little cloud icon) and it will play fine. HUGE pain in the butt when I'm driving.
2. More often than the first bug, a song will begin to play and when it get's to the 1-minute mark, it will skip to the next track for five seconds and then come back. When it comes back to the original track the counter will start ticking, but no music will play. The only way to get it to play again is to seek to before the 1 minute mark and hope it doesn't happen again (about 30% chance of getting through it). If it doesn't happen at the 1 minute mark it will sometimes happen at the 2 or 3 minute mark (+/- 5 seconds).
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Okay, so since I'm the only one experiencing this problem... is there something I'm doing wrong? Is there a way to submit a bug report?

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I had the same issue after restoring my new iPhone 5s from a backup of my iPhone 4s and this worked for me. After one of the iOS betas apple released a profile that adds a reset music and video library button in the Music settings. Install this profile on your iphone, I found it here (just pull this up in Safari on your iPhone):
https://www.dropbox.com/s/cdkuzw6tgf8txvo/ResetMusicAndVideosLibraries.mobilecon fig
After installing this disable iTunes match, then go to Settings -> Music -> Reset Music and Video Library, reenable itunes match and it should begin to download all your artwork again.
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Music app not working at all

Hi,
A little back story as of how this happened, I recently upgraded my iPhone 4S to iOS8 and found out that it was rather laggy on this outdated device, thus, i decided to downgrade back to iOS7.1.2 using a IPSW restore. Thereafter, my apps, contacts, remotely everything was gone when my device booted up from the restoration. I manually downloaded my apps back, iCloud seemed to get my contacts back, but whenever i open my music app, it's always at the album tab and when i attempt to access the 'songs' tab, it just crashes automatically. Tried hard resetting the phone, restarting and what not, it all did not work at all. Also, it is notable that after my restoration back to iOS7.1.2, i could no longer sync my phone to my laptop, with errors like 'syncing cannot be finished because session cannot be finished' Everything is working fine except for the sycning issue and that my music isn't working at all.

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Try both.

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Solved!
Go to Solution.

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You plug your phone in to your Mac or PC and when Itunes pops up go to select on your phone on the right hand side. Then click on Apps (in the center of the itunes menu). Then Scroll to the bottom where it says File Sharing and then select the app you want to transfer the music from your phone to you computer. Hightlight the files you want and click Save To.

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HT1766 Recently updated my iPhone 4s to the iOS 6. Now I can not install application updates, my music library has vanished, iTunes Match (in Settings) keeps setting itself to "Off".

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I couldn't find the edit button on my original post so I am posting an update here.
I have gone through more apps and have had good luck on all but one more. And it's not that the app doesn't work, I am talking about the Yahoo Weather app, It works fine, but when you swipe between cities the screen lags a bit and it sometimes doesn't move between pages the way it should. On iOS 7.1.2 it was smooth as butter but on iOS 8.0, not so much. I will post a note in the app store to let them know. I really like the Yahoo app better than the new stock app.
I have been going through my games and they all work fine. Angry Birds (Original and Stella), Canabalt, Minecraft, Bejeweled 2, Silly Walks, PopWords, Doodle Jump, Deep Green all seem to work just fine.
Starbucks app works as it should.
I will stop back again next week after I have had the weekend to play with it in detail and post my thoughts again.

HT4913 When I go to Settings- Music and slide ITunes Match to Off, it still appears as On under ITunes and App Stores in the Settings menu. Once I turn this off, on returning to the Music menu under Settings, ITunes Match still shows as on. What to do?

When I go to Settings->Music and slide ITunes Match to Off, it still appears as On under ITunes and App Stores in the Settings menu. Once I turn this off, on returning to the Music menu under Settings, ITunes Match still shows as on. What to do?

I (though am not sure what happened) solved the problem. Under show all I had both videos and music selected as on. I turned off videos and ..hey presto..the slider reappeared.

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I can not download iTunes Match songs on my Mac. It gives an error stating that only one Apple ID can be used at a time with iTunes Match and asks me to wait 72 days until I can download any songs!? Tried to turn off iTunes Match in an attempt to reset it. And now I can't turn it back on. Has anyone else experienced this?

I'm pretty sure the songs will need to be physically present on the computer you are syncing the Nano with, but I'm not 100% sure.
Edit: I just attempted to sync music that I have stored in the iCloud, but not written on my harddrive to an iPod Classic and it only syncs the music that is present on the computer. I tried to grab a few iCloud file and throw it on the iPod, but I had to download them before it would work.
So, yes. You do have to have the files already downloaded to sync to a non iOS 5 iDevice.

I download app only available in Poland and change my IDi now I came back to original account but can not activate itune match anymore I have to wait 90 days any issue because I pay itune match with my original account thanks for support

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thanks Meg
I understand you are not Apple but i was presuming that some logic or technical reason i miss was behind this.
I really do not see any logic business pratice. If i understand i can be agree or desagree but as minima i know the rules and why.
to sumarize...my story
my id was with XXX and i bought Itune match one year with this account and 4 device are conected with the same account.
on Ipad device i change my ID to YYY then .... because i need to update some apps and connect to itune match i came back to ID XXX then no problem to update apps but .... no way to come back to itune match.
.... no way to use itune match anyhow with Ipad and account XXX linked with account XXX. WHYYYY ??? no clue.

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Go to your music app (not iTunes) click on songs then click on the store button in the left corner and it should take you to iTunes. Then try going back into iTunes thru the iTunes app again.

HT4915 I have icloud music on my phone but NOT in my itunes libarary, and I want to delete some of the icloud content. I DO NOT use itunes match.

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Authorizing a computer does not cause media to magically appear.
Media is only where the user puts it.
Copy the ENTIRE iTunes folder from the old computer to the new computer.

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