Music bought from iTMS skipping

So, I bought an album on the iTunes Music Store.
Two of the tracks suffer from skipping. I reported the error (there's even an option in the drop-down menu that says "This item sounds or looks bad"), and got the most useless customer service answer ever:
"Your request for a refund was carefully considered; however, according to our Terms of Sale, all purchases made on the iTunes Store are ineligible for refund. This policy matches our refund policies and provides protection for copyrighted materials."
So, I buy something from iTMS. Get a broken product. And is told "Hey, it's your problem, that we didn't deliver what you paid for".
I didn't ask for a refund. Actually, I would just like non-skipping versions of the tracks.
With this kind of customer service, iTMS will not be "eligible" for any more of my money.

A workaround is to burn the album to CD then rip it back to the computer. This removes the DRM without any noticeable loss in quality (if you use a decent bitrate).
In the UK I believe this is technically legal as long as it's for personal use, other countries may vary.
You may also want to ask the N900 owners on the meamo board if they know of a proper way to play DRM'd tracks on the N900.
/t5/Maemo-Devices/bd-p/maemo
If you would like to make an official complaint you will need to contact Nokia directly, via the contact us link near the top of the page.

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Welcome to the Apple Community.
The following article(s) may help you.
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I can no longer play any of the music I bought from iTunes, although anything else is fine. I get this message --
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http://support.apple.com/kb/ht1420

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I've found that certain tracks that I bought from iTunes a few years back, all protected MPEG-4 audio files, won't play on my iPhone 4s. They play fine in iTunes on my computer, but when the track comes up on my iPhone it will simply run through the time of the song but no music will play. In some cases, I've had two versions of a song by the same name and it played the wrong version of the song with the correct name and album cover.
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Hi Magnusson 99,
Thanks for using Apple Support Communities. This article has information on how to see and download your purchased music again and may help:
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http://support.apple.com/kb/ht2519
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I just got a new computer PC toshiba windows 8 and all my previous purchases downloaded from Itunes skip. How can I fix this? It's super annoying!!

I don't use Windows®, but maybe Apple - Support - iTunes - Syncing & Transferring Content can help you.
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Message was edited by: EZ Jim
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Hi! (Kind of a iTunes/iPod Touch problem..)
I've got an English account with an English bought iPod Touch 16GB. However i'm currently in Spain for a year so I created a Spanish account and bought some music from the Spanish iTunes store. Both accounts are authorised on this computer, and the songs I bought in Spain play on my computer fine, however they do not play on my iPod, there is just so sound (and the sound is on 'max') but the english bought/transferred songs play just fine.
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It may be an authorization issue. Both iTunes and the iPod need to be up-to-date.
Usually, you need to play at least a part of songs purchased from the iTMS within iTunes to authorize them. They won't copy to your iPod until you do this.
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See Recover your iTunes library from your iPod or iOS device.
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After I have imported an album into iTunes, some of the songs skip while playing. It's as if it has a bad case of hiccups.
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I had problems importing audio CDs into iTunes. The imported tracks would skip during playback. To rule out faulty playback by iTunes, I used Windows Media player to playback the imported files (MP3, AIFF). The same skipping was there also. This meant the problem was in the way iTunes imported the tracks.
To rule out a problem with the CD/DVD ROM drive or CD media, I experimented with importing the audio CD tracks using Windows Media Player (creating WMA files). I found no skipping, no glitches during playback.
I read a few threads online that pointed towards system configuration, system load, and quality of the optical drive. But why would Windows Media Player work and iTunes not work on the same system? The problem still seemed to be with iTunes, not with my system.
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If the problem reoccurs, I will replace my CD/DVD ROM drive. One user said that worked.
I still have more testing to do. The first track imports fine. I still have to test importing an entire CD and listening for errors. But I am fairly confident that the problem is fixed.

Music bought from iTMS skipping

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