Music choice channels ,sound cutting out

music choice channels , all of them, the sound cuts out like a skipping record.i have had online tech service tell me to re start the cable box. 2 times in the past 2 weeks, this sometimes works.new box, new hdmi cable. same problem, this is very frustrating as we like to relax to music and not have to keep "fixing" with a re-boot. what is the permanent fix?

ssroadstar1 wrote:
music choice channels , all of them, the sound cuts out like a skipping record.
i have had online tech service tell me to re start the cable box. 2 times in the past 2 weeks, this sometimes works.
new box, new hdmi cable. same problem, this is very frustrating as we like to relax to music and not have to keep "fixing" with a re-boot. what is the permanent fix?
Apologies for the issue and the experience that you described above. I have asked a colleague to review your account and reach out to you so that we can get any underlying issues identified and resolved.
Thanks for your patience.

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Hello Jeff,
I am sorry to hear that you are having trouble with the sound on the Set Top Boxes. I sent you a private message to further assist you.
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Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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me too. BOOO Toooo!! And I did read the instructions at the bottom of the screen and nothing works except to turn everything off and then back on to get out of the stingray site.

dwinth wrote:
zeetoe25 wrote:
Hello,
We awoke this morning to find out the our Music Choice Channels were replaced with Sting ray! What's up with that? Also, what the heck is U-verse Elite? When I was check Sting Ray, it told me I need U-verse Elite to continue. I hit okay and it downloaded the channels ... Is this adding cost to U-verse 300 programming? If so, how do I change it?
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U-verse Elite is an internet speed program which allows downloads up to 6 mbps. I am not sure what you are referring to when you are talking about downloading channels. I see Stingray right now on television. I assume you are talking about your computer or smart phone. Since I am not a techie, I will let one of the other forum members answer your question.
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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
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Music choice channels ,sound cutting out

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