Music Files missing

Hi Guys,
I tried connecting my 5800 with my PC using the OVI Suite. Yesterday I was unable to copy the files from my PC and it displayed " Operation Cancelled" "Cannot copy the files". Today I tried playing a song from my mobile and it says "Unable to play the selection" "Operation cancelled". I tried to view the file in my file manager and I am unable to locate the file. Surprising since I listened to the same set of songs yesterday night. How can this happen. I have the latest firmware. I have been a fan of nokia and had always been using the same. However with the 5800, I have been experiencing a lot of problems and difficulties and I started hating nokia. Can anyone suggest a working solution for the problem. This had been the 4th time. All 3 times I had to do a hard reset and lose my data and applications and had to manually install them everytime. I am sick of doing it. I thought of switching to N8. Now I have to seriously reconsider it and better go for a I phone 4G.

Hi,
Thanks for the quick reply. Whenever any file is sent through bluetooth, the file gets saved in the folder which you mentioned. The problem here is I was able to view the file with a broken link symbol and all of a sudden disappeared. I am not aware as to what happened which led to the broken link and subsequent disppearance. I was hearing the same tracks the night before.

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Music files missing? Seems like iTunes bug...

I recently noticed that many of my music files are missing, and that the selection appears to be somewhat random. They are retained in iTunes, but have the ! next to them. So, doing the logical thing, I tried to locate them, and the files themselves are missing, but their iTunes link is preserved.
In an effort to continue to do the logical thing, I then systematically went through my CD library, re-loading all the missing material back into iTunes. This was extremely tedious, but appeared to fix most of the issues (obviously, the ones were the CD case was mysteriously empty were left unfixed). The files played fine at that time. Then I carried the computer upstairs to my home office, where I proceeded to plug it in to do a time machine backup on the newly transferred files.
Now here's where it gets really strange... The time machine backup went swimmingly without hitches, to a relatively new USB 3.0 drive. I then set about organizing the music, so that it would all be in the iTunes music folder (User(me)/Music/iTunes/iTunes Music/ directory, the one automatically made by iTunes on installation). Many of the songs linked perfectly, and I didn't have to re-link the songs to their new location, as one might expect. So, I then thought I would sit down to enjoy this new library that I had spent a day bringing up to speed and organizing again. And, low and behold, songs are missing--again. Not just the ones that I couldn't replace, but some of the newly replaced ones. For example, Track 12 of an album might be missing, but the files for Tracks 1-11 and 13+ are all present.
As other people who have experienced this problem previously have noted, there does seem to be a slight preference for songs whose artist and/or title include accented characters, although my detection ability is more limited now, as I have since lost many of these original CDs, and so the songs were not replaced within the library. But, while they account for about 5-10% of my overall library, they accounted for about 50% of the songs missing at the beginning of yesterday's overhaul.
And what makes matters really strange is that when I tried to look up the missing files--which I know myself to have imported yesterday--in the fresh time machine backup I made right after importing all that music, they are all missing.
So, it appears that iTunes is systematically deleting files at random. While I'm tempted to try to put the missing ones back on (fewer are "re-missing" than I was able to replace, so it's a little better), this doesn't exactly seem fruitful, given the fresh deletions.
The original music files were encoded a long time ago, and have been copied and re-copied (and recopied... ad infinitium). It appears that everything that I encoded on the really old system (before iTunes really became popular for this sort of thing) were preserved; however, the issue seems to temporally localize around the time I started using iTunes for most of my music encoding needs (except, of course, for the little issue about files that were imported less than 24 hours ago).
A few other notes:
- I did not delete these files accidentally. I'm more careful than that.
- The files are not there (they're not just hidden--I already checked for this).
- iTunes has retained the link to where it believes the file should be.
- The issue appears to have originally arisen quite some time ago, as these files are systemically missing from all backups made by time machine. However, it wasn't all that long ago that I deleted my entire library and started over (about 2 years, so the files should have been natively present on 2 of my macs) by re-importing all the files in my music folder. This newly created library has since become the "master" library that is propigated to all my other computers (although I don't trust iCloud for obvious reasons, given this fiasco--Thanks, Apple...)
- I have not elected to have iTunes manage my music folder, or automatically copy things to the iTunes music folder when importing (although this is the default destination, so they are imported there, but not duplicated there when imported from elsewhere on the hard drive).
- I am currently running OS X 10.6.8 on an Intel Mac (yeah, yeah, I'd upgrade the OS, but software that cost more than the computer isn't 10.8--or even 10.7--compatible).
If anyone has any thoughts on how to prevent this issue in the future, I'd really appreciate it. I think the music files themselves are just... gone. But, I would like to be able to have them stick around for a bit when I get around to dedicating another day to trying to import them from their CD.
Does anyone know a piece of third party software that allows you to sync and update iDevices? Hopefully one that doesn't take over my music library and decide to delete things of its own accord?

I was lucky to be able to use a PC, that after trying numerous times actually read the external hdd, I quickly copied all files over to a backup hdd and recovered all files. After that I ended up in contact with Western Digital about the incident and they recommended to completely erase (7-pass erase) of the hdd, which ended up taking over 5 days to do. They gave me no reason as to "Why" it would have happened but if I erase and reformatted of the hdd and the problem reoccurred they recommended to get the unit replaced.
I was lucky to recover all my files.....keep trying on different computers if you can, and copy what you can get hold of. The 7-pass erase will delete pretty much every trace of information on the hdd with no chance of recovery.
So far since the incident its been running ok but I not longer trust the hdd to be stable. Not a simple nor quick process / solution I'm afraid.
Good luck!
Once you have recovered your files (or as many as you can get hold of) and ready to erase the hdd:
(THIS WILL ERASE ALL YOUR DATA, MAKE SURE YOU HAVE A BACKUP BEFORE PROCEEDING)
Connect the drive directly to the Mac, open Disk Utility.
Select the drive and click on the "Erase" tab Select the "7-times zeros" to completely erase the drive.
Once the erase have completed format the drive to your selection.

Music files missing after sync with iTunes

All of my devices are updated to the last version.
I created playlists to manage syncing music from iTunes to iPhone.
Sometimes my music files would be missing on my iPhone 6 running iOS 8.1 after sync with iTunes 12.0.1.26.
When music missing, they look OK in iOS playlists, but will appear a "waiting for copy” symbol on the right side then jump to next song one by one when I try to play.
It's really weird because it happens randomly, I totally have no idea when it will happen again, more even far from why ...
Zen style APPLE !!

It sometimes takes awhile for the info to download from itunes.
try this:
Reboot the device by pressing and holding down the home and sleep/wake buttons (power) at the same time until the apple logo appears on the screen, then let go.
If that doesn't work then reset the device by going to settings/general/reset/reset all settings

Unable to play songs(music files missing)

I've bought albums and single songs on iTunes a while back(almost 3-5 months ago) and what ever selection I pick to play it doesn't let me. On the left of the song I seleceted it shows an explanation point with a circle around it. When I click play on it, instead of playing it it says the following:
"The song "___" could not be used because the original file could not be found. Would you like to locate it?"
And when I try to locate it it is not found on my Mac at all. I accidently deleted the music files for the selected songs I bought on iTunes and I need instructions or some type of solution to re-download my songs and albums back for me to play it. Please help me.

I guess the Apples support page can help you:
http://support.apple.com/kb/HT2519

ITunes 12 crashing on iMac - now music files missing - help!

Hi
I'm not tech-savvy so apologies in advance! I installed iTunes 12 on my iMac (early 2008) running OSX 10.7.5, I previously had iTunes 11 and now find the new version crashed regularly. However whne it did that again yesterday, on restarting a good 75-80% of my music files have disappeared. Not good. Can anyone help me work out where they have gone, and how to get them back? Any assistance would be much appreciated. I tried backing up to my previous iTunes library from a Time Machine backup but to no avail. Help!!

Hi
Any help appreciated! Thanks

Music files missing/hidden in folder on network hdd

Hi all,
I have setup my home net work with a iMac (mountain Lion) backed up by a TimeCapsule and at the back of the TimeCapsule I have a 2TB networked external HDD. My iTunes library is located on this HDD, I take care not to start up iTunes before this networked external HDD has propoerly mounted to avoid any conflicts with links to my itunes library files and folders.
The other day I noticed a few missing files (the dreaded exclamation mark !), not too bad a figured, I located a few manually but reached some that does my head in...... Out of the whole album there are two files "missing", the other ones play as they should. When I try and locate the missing files the folder comes up empty.....
I have even checked the songs that do play in the same album....they dont show up either, even though they still play in iTunes (yes, they are all located at the same location). The album was originally ripped from a CD and I don't use iTunes Match or Genius.
I have tried to find the files by:
1."open in finder" - files missing / whole folder empty
2."through finder and located the drive and folder" - files missing / folder empty
3."copy file location from "get info" and paste into "go to folder" - the file temporarily appears in the finder window but dissapears shortly after / folder yet again empty.
4. I check the folder "get info" from my finder and it says "zero bytes"
5. I can't use Search because its on an external HDD and there fore not indexed
6.I have tried to copy the folder to the desktop but still shows empty....
7. I have tried to "organise" my library, still no change.
What the..xxx..is happening..?
From what I can gather, the files are actually there but not visible through the finder window (even though the folder appears to be 0 bytes).
The problem being that I can't locate my missing files because I cant see them any more......
Am I missing something (like show hidden folder on a Mac) or has it got to do with anything else...? How can I fix it..? I have found posts that relate to windows users forced their W7 to show hidden folders but nothing yet on Mac.....
Help.
//Fred

I was lucky to be able to use a PC, that after trying numerous times actually read the external hdd, I quickly copied all files over to a backup hdd and recovered all files. After that I ended up in contact with Western Digital about the incident and they recommended to completely erase (7-pass erase) of the hdd, which ended up taking over 5 days to do. They gave me no reason as to "Why" it would have happened but if I erase and reformatted of the hdd and the problem reoccurred they recommended to get the unit replaced.
I was lucky to recover all my files.....keep trying on different computers if you can, and copy what you can get hold of. The 7-pass erase will delete pretty much every trace of information on the hdd with no chance of recovery.
So far since the incident its been running ok but I not longer trust the hdd to be stable. Not a simple nor quick process / solution I'm afraid.
Good luck!
Once you have recovered your files (or as many as you can get hold of) and ready to erase the hdd:
(THIS WILL ERASE ALL YOUR DATA, MAKE SURE YOU HAVE A BACKUP BEFORE PROCEEDING)
Connect the drive directly to the Mac, open Disk Utility.
Select the drive and click on the "Erase" tab Select the "7-times zeros" to completely erase the drive.
Once the erase have completed format the drive to your selection.

Please help. Music files missing from itunes and computer!

I know that this isn't exactly a new issue, but I have scanned the discussions and nothing that I have read seems to help. My son has a nano (4th gen). He isn't sure but he thinks that maybe he disconnected his ipod before a sync was complete or something because all the music was deleted from it. He's not positive that's what happened but that's his best guess. No problem -- thought we'd just pull songs over again to it from our library. However, when we try to do this, on about 50% of the songs he wants (all were purchased, not from CDs) there are exclamation points next to the songs when we try to drag them and it says the file can't be found. I have looked in the itunes library on our computer and while I can find the libraries, they also don't have these specific songs we are looking for. I've tried to search and I just come up empty. Is there anything we can do beside buy the songs again? There are about 16 songs or so. A couple of them I have on my itouch. Could I somehow transfer the couple of songs to the computer? And would that work to get them to his ipod? Any help would be greatly appreciated.

+It appeared to do that as there are now duplicates in our library, but when I tried to drag the new song to the ipod, that darn exclamation appeared again and the song wouldn't transfer.+
It's easy to get rid of the duplicates. iTunes menu > View > View Options
Check the Date Added box, then click on the column name Date Added twice. Eveything you added to day will be at the top.
Then click File > Show Duplicates and only delte the one from today.
Do NOT delete both duplicates, or the song will be entirely gone.
As for dragging songs to the ipod, it has to be set for "manually manage music" for that to work. I don't understand about the exclamation point showing up again, unless you were dragging the 'old' reference that got deleted. Tyr dragging over the copy from today.

Some music files missing in iTunes folder, yet work fine in iTunes

I am using current version of iTunes on OSX 10.7.5.
Let's use a song for example: Piano Man - by Billy Joel on the Greatest Hits album
In iTunes, this song works fine and all songs are there.
If I go to finder>user>music>itunes>itunes music>Billy Joel>Greatest Hits> ..... and not all the songs are there, maybe just a couple. We will say Piano Man is missing right now.
If I go to iTunes and click on Piano Man> Show in Finder.... it takes me to the mentioned folder and then suddenly some more songs appear including Piano Man.
I don't like this because my backup hard drive is not backing up all my music, some of it is missing. What's going on?

Found the issue:
At first glance my itunes music folder looks normal, but after some careful reading of the location data...it turns out all of my music is also stored in a subfolder "MUSIC" in with all the artist names. I found this after discussing with a genius today while having my battery replaced. Together we found the issue.
How? iTunes at some point started making a MUSIC and MOVIES and maybe some other folders in the iTunes folder. When I redid my library some time ago, it must have changed the directory and copied all my music to the user/music/iTunes/iTunes Music/Music folder. This would also explain why I found that sometimes my library took up more data than I had expected. iTunes would say 45 GB but the folder would say 90GB.

Original music files missing

Whenever I attempt to use any of the songs in my iTunes library I get an error message like this one:
The song "Achilles Last Stand" could not be used because the original file could not be found. Would you like to locate it?
When attempting to locate it, I have not been able to. I have followed all support instructions to locate the files with no success.

It's easy to do: first of all you need to export all playlists to txt files (not xml). Then open one of the files with MS Word application and press Ctrl+H (or Edit - Replace in the menu). It the upper field type that part of the path what you need to replace. In the bottom field type the new part of the path. Then press replace all, and...Ooo...Miracle...all paths will be replaced. Easy and simple. Save file (in original txt format). Then edit all your's playlists the same way and import them to a new iTunes.

Music is missing from Media files

So I have many CD's I have copied to iTunes. I copied them years ago. I'm now trying to copy some of the music files from media to my phone (non-Apple) which requires me to do it from the media file location on my windows.
I noticed music is missing from my music on iTunes. I have not found a way to update/backup whatever to get the missing music to the media files?

"Not sure how or what caused the Compilations folder in the file path."
iTunes will put any songs for which the "Part of a Compilation" flag is set into the Compilations folder. Unless you have an older type of iDevice there's really no need to ever use "Part of a Compilation" (and even if you do, its only necessary for "Various Artists" compilations). In this example, if you select the album in iTunes, right-click > Get Info > Summary tab and set Part of a Compilation to "No" (and assuming that you have configured iTunes to manage your library) the media will be moved to C:\Users\RS Desktop\Music\iTunes\iTunes Media\Music\.38 Special\Flashback_ The Best of .38 Special.
"So after I moved a few songs over, went to iTunes to play. It says it can't locate the songs."
Ah, that may be the problem ... based on what you're reporting you have these two options set under Edit > Preferences > Advanced:
This means that iTunes determines where to store media based on Artist and Album information - if you start moving files around yourself it will inevitably lose track of it (indeed, iTunes lacks any capability to keep track of media when moved by anything else, irrespective of its settings).
"How do if I click on a song a pop up asks if I want to locate, then I can go to the media files folder and get the song, but that if individually."
iTunes does sometimes automatically fix related links when you do this - however, it can't be guaranteed to do so and there is no "bulk fix" capability built into iTunes itself.
If possible, restore your iTunes Media using a backup taken before you started moving files around. Turingtest2 has a useful script (http://samsoft.org.uk/iTunes/scripts.asp#FindTracks) that may help to resolve further issues (as always, before you start running any scripts that may modify the content of your library take a backup first).

My music files are "missing". How do I get itunes to locate the files without identifying each music folder (files are in separate folders under torrent data and I don't want to open each one of them individually)

Just like the title... Music files are missing and I don't want to locate each folder individually, how do I get itunes to locate all of the music without taking each music file out from the album folders they're in?

Hi,
The article below will explain in general how your iTunes files are organized on your computer.
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Hope this helps ....
- Judy

Missing music files on iTunes

Some iTunes music files on my PC have become corrupt or disappeared and I would like to know how to force a sync from my iPad to overwrite replace these files. iTunes recognises that an album exists and what the tracks are but fails to find them when I want to tranfer them to my iPhone.

This happens if the files are no longer where iTunes expects to find them. Possible causes are that you or some third party tool has moved, renamed or deleted the files, or that the drive they live on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions. Or if you post back both paths I can usually spot if it is a layout problem and suggest an easy fix.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes.
tt2

Missing music files since iTunes upgrade 7.7.043

I have several problems right now with my iTunes. It appears that maybe it could be related to my recent upgrade to iTunes after reading through other posts about lost files.
My problem is that I have all my music on an external drive which used to read as the E:/ drive. I just recently signed up for wireless internet with Verizon and have an USB modem. When I first installed that and then opened my iTunes all of a sudden my external drive became the F:/ drive. So then all of my music in my library could not be found. So I changed the location of my iTunes library to the F:/ drive.
So I reinstalled my music into my library and unfortunately doubled my music because it duplicated all of it. So I slowly began the process of deleting duplicates.
I got to about H in my albums...and the next time I opened iTunes to continue this tedious process....the files couldn't be located. With those lovely ! symbols next to each song.
So now I have duplicates of my music....26,000+ songs and they can't find their files.
I then decided before I delete everything...I would reorganize my iTunes library because for some reason all my music seems to be in multiple folders. But during this process I was not able to locate almost half of my music files.
This was my last attempt tonight...I opened iTunes while pressing the Shift key and created a new iTunes library and imported my iTunes folder. I now have 10,000 songs but am missing about 3,000. Is it really possible that iTunes lost some of my music. Can I get my music off of my iPod?
Any ideas...or am I screwed?

After weeks of working out what the problem was I finally found out. In my case I had recently purchased Paragon NTFS for Mac so that I could write to an NTFS formatted external hard drive. This was where the issue was when iTunes tried to write to the external drive where I keep my iTunes library and iTunes media folders. Every time I tried to download a song from iTunes, it could not write to my external drive and said that the file or folder was in use. The Paragon NTFS for Mac software 'driver' was causing this to happen and as soon as I turned the driver off on the Paragon software admin tool, my problem was solved! Seemed like the driver was locking out iTunes when trying to write. So if anyone else has this issue, turn off the driver when using iTunes. If you are not running Paragon, then perhaps you have a similar conflict with another application.

Missing itunes music files not on computer

When I purchase songs from iTunes it makes my computer freeze and then crash. After my computer crashed about a month ago we got it fixed but all my music files were missing. I had most of my music on an external hard drive and most of my music is now back on my computer. I was wondering if there was anything that can be done to get my missing songs back without rebuying them? I have kept all my receipts if needed. I ran into this problem before with an older computer and I was told to "check for purchases," which I did. There is about 25-35 songs that I'm missing.

*I was wondering if there was anything that can be done to get my missing songs back without rebuying them?*
If you have no other back-up of your purchases to restore from (CDs/DVDs for example) then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service
If you have an iPod that still has the purchases on it the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer

ITunes stops working when I try to import missing music files

I don't know why, but every time I try to import missing music files into iTunes, a pop up suddenly comes up saying iTunes has stopped working. Does anybody know if it may just be a bug in the program or anything like that? Because of this, I am now having to manually reimport the missing files which takes forever!! Please help!!.

Hello, onedirectionlover1993.
Thank you for the question. Try the steps in the article below as they may help you resolve the issue that you are experiencing with iTunes becoming unresponsive.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Jason H.

Music Files missing

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