Music had error in download.

I recently bought an album called Safety in the Sea by Sever Your Ties, and my music didn't download. It said there was an error and now most of the songs disappeared from the download list and I can't get them in my library. Can anybody help me figure this out?

I purchased Robin Trower's classic album "Bride of Sighs" but my computer crashed while in the process of downloading it. I only have two of the songs from the album. I went through the "Report a problem" scenario described in this thread and have not received a reply of any sort in over three days!
I have also scoured the iTunes site for any additional help and have it sorely lacking. Doesn't anyone get to deal with a live person anymore for anything? Maybe iTunes is strictly a computer driven world with no real people working there.
Secondary issue: Every time I launch iTunes it prompts me to download the latest version. I click install it begins and then provides a message saying it cannot validate something and quits. Again, annoying as ****.
Is there any REAL PERSON here who can help?
Thanks, I hope.

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Music had error in download.

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