Music in the cloud is grayed out.

Music in the cloud is grayed out. I can't access this music until I de-authorize and re-authorize the computer. This happens everytime I open iTunes. Is there a fix coming?

I doubt anyone here can tell you wnat fixes Apple might come up with. When you say "re-authorize," do you mean signing back in to iTunes Match? If so, yes, that's a common issue. This morning when I started iTunes from scratch, I was prompted to sign back in, not only for Match, but for automatic downloads of purchased music, apps, etc.

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HT204406 I am having a very difficult time with accessing my music from the cloud. I need to have itunes open on my laptop in order for it to work. And as soon as I close out itunes on my laptop, it gives me a warning that all users will be logged out.

I am having a very difficult time with accessing my music from the cloud. I need to have itunes open on my laptop in order for it to work. And as soon as I close out itunes on my laptop, it gives me a warning that all users will be logged out. Help!!!

Where are iTunes files located?
No, I do not mean just the music. Copying just the media/music files or the media folder creates problems.

I am trying to sync my Ipad 2 to my Itunes account on my laptop. It will only sync my purchased music. All of my personal CD music that is on the account is grayed out with a red circle at the end. Please help.

I am trying to sync my Ipad 2 to my Itunes account on my laptop. It will only sync my purchased music. All of my personal CD music that is on the account is grayed out with a red circle at the end. Please help.

Did you select all of the music to sync by clicking on the playlists or albums or whatever you use in iTunes - in order for them to sync? Or did you click on Entire Music Library if you want all of your music on the iPad?

Says i have music in the cloud waiting but i cant figure out how to get it

says i have music in the cloud waiting but i cant figure out how to get it

If it's music purchased from the iTunes store you should be able to download it from your purchased list, as explained here: http://support.apple.com/kb/ht2519.

How do I access my music in the cloud on my Iphone?

I turned on Itunes Match and should be able to access my Itunes music from the cloud. However, nothing is there... no playlist, not even 1/10 of my music. How do I access my music from the cloud?

Hi there Ginger,
Welcome to Apple Support Communities.
The article linked below provides troubleshooting tips that should help you resolve the iTunes Match issue that you're running into, where most of your music isn’t appearing in iCloud.
How to troubleshoot iTunes Match - Apple Support
Songs appear to be missing
Songs containing DRM (Digital Rights Management) might not appear in iCloud, or might appear grayed out. This can occur if your computer is not authorized to play that content. Try authorizing your computer, then manually update iTunes Match. To determine what Apple ID your computer needs to be authorized for to play a specific song:
Locate and select the song in your iTunes library.
Choose File > Get Info.
In the Summary tab, locate the Account Name field in the right column. Write it down.
Click OK.
Choose Store > Authorize this Computer.
Type in the account name from the Summary field and enter its password. Click Authorize.
Choose Store > Update iTunes Match.
So long,
-Jason

My iphone 4s only works when plugged in, experiences random crashes, and the wifi is grayed out?

First post here. I'm experiencing some pretty complicated issues with my iphone 4s of several years, which began yesterday at random. I'm sorry for the length, but if someone could read through all of this and help me out, I would be so grateful.
I started experiencing some complex issues with my iphone yesterday, seemingly at random. I was taking a phone call, and all of a sudden, my phone goes dark. The battery was between 50%-80% at the time. I immediately plugged it in, and the apple logo appeared and began to power on. When it came back on however, I immediately noticed some changes. For starters, the battery leapt to 100%. The top corner of my phone where the carrier and bars should be says "searching..." (this never goes away). When I go into settings, the wifi is grayed out and says "no wifi."
That's not the worst of it though. As of last night, the number of times my phone crashes has gotten progressively worse. Now, even when I plug my iphone in to a wall charger, it stays on for maybe 1-4 minutes before it crashes completely. After this, it sometimes restarts itself. Before the shut-down, there are usually some weird bars or colors that flash across the screen (it's always different). I'm running on ios5 (I just really like the layout so much more, so I never bothered updating).
I don't think I did anything out of the ordinary to my phone. I walked in the rain for a short while when it was in my back pocket, but I've done this many times before and I don't see how that could create massive water damage. Also, it worked perfectly fine for a few hours after I got home. Quite literally, this just happened out of the blue. No warning, no signals, nothing. So far, I've tried...
- turning it on and off (duh)
- doing a hard reboot by holding down the middle and top buttons, several times
- resetting the network settings
- turning off data roaming and toggling airplane mode on and off
I even attempted the freezer trick. I didn't put the phone in the actual freezer because I was worried about condensation, but I did set it down on an icepack. This seemed to keep it alive a little bit longer before crashing, but only marginally so. My original plan was to plug my phone into my computer and download all my pictures and whatnot before attempting a complete data wipe and factory reset, but this also seems impossible. When I plug the phone into my laptop, the little apple logo comes and goes, but it simply never powers on fully. And even if it did, I doubt it would stay on long enough for me to complete a download without things crashing.
I'm totally lost here. Is my phone wrecked? I'm sensitive about my privacy, so I'm not crazy about the idea of taking my phone to the apple store and having them make some sort of copy of my data. I'm also not crazy about uploading all of my phones data to iTunes or the cloud or something like that. In addition to this, I don't know how I would salvage my in-app data. That's also something I'm worried about. I can't attempt to update my ios without wifi or the ability to plug my phone into a computer. All of this would be a lot easier if I could keep my iphone on longer than 2 minutes.
I've had this phone for years. I really don't want to just let it die at random and never even know why. I just feel like this hit me out of nowhere. Any suggestions about what I could do? I'm willing to try everything. I'm planning on calling apple, but I was thinking of asking online first.
BONUS: if anyone could answer these extra questions (you don't have to), that would be awesome! When you do a complete data wipe and restore your iphone to factory settings, where does all of your data go? Is it actually *gone* for good? I'm not just talking about photos, but also internet history, in-app data, and youtube history from the youtube app. Does it disappear completely? Or does it get stored somewhere. Also, is there anyway to downgrade a new iphone to an earlier ios without jail breaking it? I've pretty much lost hope with this phone, but if I get a new one, I just wish there was some way to keep using the old ios I'm used to.
Thanks so much to anyone who can answer these questions.

I have tried everything
If that is the case, by definition there is nothing left you can do...
Did you try connecting to another computer? Did this computer ever detect the phone? Does the USB system on your computer work normally with other devices? What is your computer OS version? iTunes version??

How do I delete music from the cloud, How do I delete music from the cloud

I'm trying to figure out how to delete music from the cloud. There is currently music on my I-phone that I listened to when I was in high school and no longer wish to have on my phone. I can delete the song from my iTunes library on my computer but not from my actual device. Any advice would be greatly appreciated! Thanks

Hi Jennal89,
You can learn how to remove music from iCloud in this article -
iTunes Store: How to delete songs from iCloud
http://support.apple.com/kb/HT4915
Thanks for using Apple Support Communities.
Best,
Brett L

How do you delete phantom albums from the music on my iPad? I keep all my shareable music in the cloud and don't want to utilize iPad storage. I read the answer that says I have to download the music again so I can delete it but that seems silly.

i have most of my shareable music in the cloud. I try to clean out the downloaded music on my iPad to clean up storage. i used to be able to delete local copied music easily but somehow in ios 8 or so, I lost the ability to delete albums. I read the support suggestion that I should re download this music so I then can delete it. This seems so silly I can't imagine that this was Apple's intention. Anybody got a clue?

See Recover your iTunes library from your iPod or iOS device.
tt2

ITunes won't let me download music off the cloud

My hard drive corrupted earlier this year but thanks to iTunes match I can download all my music back off the cloud onto my laptop. I've been downloading as much as my bandwidth allocates me each month, so when it came to the start of this month, I began downloading the rest of my music from the cloud.
Ever since iTunes has updated, every time it tries to download a track it says it failed and to make sure I'm connected to the server and to try again. I've tried this on a few different networks with the same result.
My iTunes match membership runs out in the next couple of weeks so I'm keen to get this sorted as soon as possible.

Hi, katiechristine.
Thank you for visiting Apple Support Communities.
Here are the steps on how to enable cookies.
Safari 6 (OS X Mountain Lion): Manage cookies
http://support.apple.com/kb/ph11913
After enabling cookies and testing the results, if the issue persists try the steps in the article below.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Cheers,
Jason H.

Why is the lyrics tab grayed out?

I have a Taylor Swift song I was going to add some lyrics to, but the tab is grayed out. Anyone know why? This song was imported from a CD.
Thanks

Yes, I tried it again by seeing the song in the main library as opposed to seeing it in a playlist. Again, the lyrics tab was grayed out. I was able to see the tab, however, when I did a "get info" for one of her music videos I have.

Error 3131: Will not download my music from the cloud

Just got a new mac and it partially downloaded my music from the cloud but when I try to finish downloading it gives me Error 3131. I have tried logging out and back in, as well as quitting iTunes and restarting.

Make sure you have the latest software updates for OS X and iTunes, if you aren't sure how to do that take a look at this Apple doc -> OS X: Updating OS X and Mac App Store apps.
If that doesn't take care of it, try following along with this Apple doc -> iTunes: How to resume interrupted iTunes Store downloads

Music in the cloud not showing up

This is really starting to get frustrating. Apple needs to get their crap together. I can't access any of my music in the cloud. The "Hide items in the cloud" is greyed out. There are no cloud icons next to my music or movies, local content only. I know this isn't the place but since a few days ago my iMessages and been screwed up horrendously. It's like I've got two complete different converstations going on between OSX and iOS. Seriously?! What is going on Apple?! I'm usually the one defending but this is rediculous. Get your crap together!

Man, I was pretty upset last night. Nothing seemed to be working right. The View -> SHowed items in the cloud was greyed out. It was the Preferences -> Store. For some reason it became unselected after updating to 11.01 which is weird. Thanks Steve.

All the files are grayed out in iTunes

My iPod died a few days ago and it was replaced (5G 30GB). I’ve connected the new one to iTunes on my computer (WinXP pro) and all the files seemed to transfer correctly to the new iPod. In iTunes, however, it you select the iPod on the left, all the files are grayed out and you can’t click on them. With my old iPod you could. I also noticed a little locked symbol down at the bottom to the right of where it shows you how much space is left on your iPod hard drive. I’m guessing that the new iPod drive is somehow locked. I can’t find anything in iTunes that controls this. Is there a way to unlock the iPod drive so you can click on the ipod files in iTunes?
Asus P4C800 Windows XP Pro

Grey text when you look at the content and lock symbol at the bottom of the screen simply shows that your iPod is set to "automatically update songs and playlists". . If you want to access your iPod directly, play it through your iTunes, connect it to a second computer etc. you just need to change the update method to "Manually manage songs and Playlists" in the iPod preferences. For more detail see this tutorial: Managing Your Songs Manually
One thing to be aware of with manually updating is that the iPod also has to be manually ejected before the "Do Not Disconnect" message will go away. Safely disconnect iPod
For info: iPod 101
The iPod offers three ways to transfer music from your computer. You can select one of the following update modes from the iPod Preferences menu in iTunes (Edit=>Preferences=>'iPod' tab):
1) Automatically update all songs and playlists. This is the default mode, in which your entire music library, including playlists, is automatically synced to your iPod. If the music library on your computer exceeds the iPod storage capacity, you are prompted to select a different update method.
2) Automatically update selected playlists only. With this option, iTunes automatically copies the playlists you have selected to the iPod when you connect it to the computer.
3) Manually manage songs and playlists. You can also choose to transfer music to the iPod manually. This allows you to drag and drop individual songs and playlists from iTunes to the iPod.

Creative Cloud icon grayed out in menu bar.

Creative Cloud icon grayed out in menu bar.
Pulldown shows no apps or updates at all.
Have restarted a few times.
I did recently restore my system from a Time Machine backup.
Any help?
Thanks in advance!

Hi Abstract Truth,
I would recommend trying to uninstall and reinstall the Creative Cloud app, I suspect the Time Machine backup may have somehow affected the installation.
Quit the Creative Cloud app, run the uninstaller in the Creative Cloud folder in Applications, and then reinstall it from Download Center at https://creative.adobe.com/products
Hope that helps,
-Dave

I've just downloaded itunes on a new computer, and I'm downloading music from the cloud, but it seems to stick on certain songs and won't download them at all, stopping at a certain point. How do I get round this?

Hi all,
I've just downloaded itunes onto a new computer, and I'm currently downloading previously owned music from the cloud. However, it keeps sticking on various songs - it will get part of the way through and just stop, this seems to happen to about 1 in 10 songs. How do I get round this?
Also, once I've finished dowloading from the cloud, how do I get my library to display only the songs I've downloaded, and not all the other ones that I don't want anymore?
Cheers, Alex

On the new laptop, launch iTunes. From the menu bar click Store / Authorize This Computer.
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer

Music in the cloud is grayed out.

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