Music no longer available

In 2012 I paid for a music album on iTunes, it is no longer available in the store and I can no longer play it on my devices
I contacted Apple support who refused a refund
I thought that the iCloud system would be enough to back up music I had purchased from Apple iTunes, but it seems it is not

If you read the TOS, it states that all music and video purchases are your responsibility to keep a backup copy and that Apple can not guarantee the availability for any length of time.

Similar Messages

  • Purchased music no longer available for redownload

    I looked at my iTunes cloud purchases today and noticed that 1 full album was missing, and several others were missing many of the tracks in the albums.  All of the albums are available for purchase on iTunes, but are not available for redownload on my account.  I checked both iTunes with no music loaded and Show iTunes in the Cloud purchases enable ont theStore tab, AND on my iPhone where it lists the exact same music missing from my account.  Complete album missing is Karmakanic - In a Perfect World.  My incomplete albums are Hawkwind - Hawkwind, David Bowie - Hunky Dory, Van Der Graaf Generator - H to He Won Am the Only One, and most of my Gentle Giant albums.  I do not understand why I am buying music from iTunes if it is just going to disappear from my account.  This is NOT AN ISSUE ON MY END.  The music is not available for redownload, but is available for purchase.  I am forced to use Google Play to keep my music in the cloud since iTunes is not dependable.

    The "missing" items are no longer available for re-download from your purchase history because for whatever reason the copyright holder of the music removed the original items you purchased from the iTunes Store and replaced them. This can happen in the case of a remastered album, for example. Bear in mind that Apple does not own the copyrights to the content it sells on the iTunes Store. If the copyright holder tells Apple to remove an item you've purchased from the store and replace it with a "new" or "improved" version Apple must do so. The result is the item will not longer be available to re-download from your purchase history.
    It is your responsiblity to keep and maintain backups for all of your iTunes Store purchases, as iTunes in the Cloud is not a backup service.

  • Why is the X-Fi Music no longer available from anyone online

    Guys in various forums have noticed that it is seemingly impossible to get an X-Fi Xtreem Music card now. What is creative doing? Did they drop the product? Are they trying to get people to buy the more expensi've models?

    I've noticed this too. I just bought my X-Fi XtremeMusic less than 30days ago, and I'm thinking about RMA'n it back to TigerDirect; not sure yet though, but I don't have much time to decide.
    A few sites still have it, but many don't now. Tigerdirect.com, where I got mine, is one of the ones that took it off.
    I just asked tigerdirect.com customer service, they said they had more on order, and didn't want to put any on backorder. that's what they told me anyway.
    newegg.com has it listed as 'out of stock'.
    http://www.newegg.com/Product/Product.asp?Item=N82E68290288
    Buyer Confidence? not so much now.Message Edited by KXSwa on 0-5-20070:35 AM

  • I've updated to the most recent version of iTunes and I can no longer see any of my old music on my mac.  All the music is still available on my ipad.  How can i download the music on my mac?

    I've updated to the most recent version of iTunes and I can no longer see any of my old music on my mac.  All the music is still available on my ipad.  How can i download the music on my mac?

    First, are you positive it is really not there?  Have you looked in your iTunes folder in your Music folder, and in the media folders there? Do you see your media files?
    If your media are gone it is a lot easier to restore from a proper computer backup.  Your i-device was not designed for unique storage of your media. It is not a backup device and media transfer was planned with you maintaining a master copy of your media on a computer which is itself properly backed up against loss. Syncing is one way, computer to device, updating the device content to the content on the computer, not updating or restoring content on a computer. The exception is iTunes Store purchases which can be transferred to a computer.
    iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only purchases from iTunes Store
    For transferring other items from an i-device to a computer you will have to use third party commercial software.  See this document by turingtest2: Recovering your iTunes library from your iPod or iOS device - https://discussions.apple.com/docs/DOC-3991

  • How to get back purchased music when computers are no longer available...

    We were hit by lightning, again, and lost my wife's Bondi iMac. Those of you who know them realize that they didn't come with CD burners...so we didn't back up her music purchases. In addition, I recently lost my job. The music I purchased on my work computer was purged while I was getting my pink slip. So, I was unable to back it up as well.
    So, we have a handful of songs that we purchased on other computers that are no longer available to us. I emailed Apple a couple weeks ago and have not received any answer on how to proceed. Any help would be appreciated.

    You have posted on the iTunes for Windows forum
    If you have tracks on an iPod then this post which covers macs as well may help:
    http://discussions.apple.com/message.jspa?messageID=8275906#8275906
    I am afraid Apple has a download once policy, but you have done the right thing contacting them as I understand they they will occasionally make an exception in special circumstances and allow another download.
    Here is a link to an iTunes store contact page, but I expect you have that already:
    http://www.apple.com/support/itunes/store/browser/

  • I need to put my iPod's music into my new iPhone, but the computer where I had my iTunes is no longer available, how can I do it?

    The computer that contained my music library and videos is no longer available, I bought an iPhone but I want to put my music and videos from my iPod touch in it, how do I do it?

    This user tip should be helpful. It refers to the iPhone, but it's equally valid for iPods as well…
    Syncing to a "New" Computer or replacing a "crashed" Hard Drive

  • How can I delete or transfer some (not all) Albums, Music and pics in "Photo Library" NOT purchased in iStore from my iPhone to a computer, when the original computer that did the original iTunes to iPhone synch is no longer available (stolen)?

    The iPhone iOS 4 User Guide sees to indicate that the SYNCH function is all one way from computer to iPhone, unless it is for purchased items in iStore on the iPhone.
    1. How can I delete some (not all) Albums and Music from my iPhone when the original computer that did the iTunes to iPhone synch is no longer available (stolen)?
    2. How can I transfer Albums and Music (not purchased from iStore on iPhone) from my iPhone to the new computer?
    3. How can I delete some (not all) pictures in my iPhone "Photo Library"  when the original computer that did the iTunes to iPhone synch is no longer available (stolen)?
    4. How can I transfer pictures in my iPhone "Photo Library" to the new computer?

    Hi wjosten,
    thanks for the "TouchCopy" software link. I have downloaded a demo copy and it will resolve my transfer of music from iPhone to the new computer. I can then delete any unwanted music on the new computer, then re-synch the updated music to iPhone.
    I am not sure about the photos.   On my iPhone, there are two photo "albums" - one called "camera roll" and the other called "photo library."  TouchCopy finds the pictures in the "camera roll" DCIM folder, and I can copy them to the new computer etc. 
    However, TouchCopy does not seem to find the "Photo Library" folder.  Any clues?

  • Get CD Info from Music Manager no longer available

    After upgrading PC Suite to 6.82.22 the option to "Get CD information" from Gracenote has been removed, or at least in my case it is no longer available. However, when looking at the help files, it still appears to give directions on how to use this service.
    I have tried many well known artist´s CD but the option to get information does not appear, therefore all song titles have to be entered manually. N.B the CDs are originals, not pirated!
    Can anyone confirm if the removal of this function is supposed to be the case. Thanks

    The help files seem to suggest the Gracenote service is only available if the phone is connected. Some kind of licensing restriction perhaps.
    I'd try connecting the phone and re-inserting the CD, should then get the Gracenote Terms and Conditions box. Also make sure Music Manager is allowed net access by your firewall.

  • Airtunes is no longer available in Podcasts v2.0 for iphone 5 (same for Music app).  Is there a fix?

    I noticed after the latest Podcasts update that the ability to play podcasts via AirTunes is no longer available.  Since I don't play music on the Music app, I don't know how long that's been happening there.  But neither app offers airtunes.  Other (non-apple) music apps are correctly showing the airtunes selection drop-down. 

    You have to set airplay from the Control Center screen now. You can get there from any app by "swiping up" from the very bottom edge of the screen. Then you'll see volume controls, the airplay button and other handy controls. It's quite nice once you know where to look.

  • I am attempting to upload newest version of Itunes on a 64 windows 7 pro machine. Keeps erroring out also site mentions 64 downloader which I can not find on site. any suggestions or is my music collection and downloads no longer available

    Newest update will not completely downloads errors out concerning mobil device. Any suggestions or is my music no longer avalable to me. Also site mentions a 64 updater but a search of the apple website did not return any results. I had assumed it was part of the windows 64 update
    Thank you

    First try:
    Issues installing iTunes or QuickTime for Windows
    Next post in the iTunes for windows forum

  • Why is Coldplay Live 2012 no longer available in the iTune store, and did my previous purchase of that content vanish from my iCloud ? library

    Still wondering the same thing. Why is Coldplay's beautiful LIVE 2012 content no longer available on iTunes ? Since I have previously purchased this concert movie , why is it no longer in the iCloud servers available to download or even more strange why is the 2003 concert movie available and not 2012 Live ?
    I have talked with support and they have been great but the mystery has yet to be solved ! I have notified the Coldplay official website, and within the current
    wave of new album buzz and promotion a 2012 piece of art can be ignored.
    After watching the NBC special i immediately have fond memories of 2012 LIVE and I know it is available as a blue ray , so all is not lost, but in this new era of cloud computing from an iPad Air , aside from backing up on an airport extreme router , I can always hope my content will return considering the meta data of my previous purchase should push it back to my iCloud library. Meanwhile whether it's licensing, country regions of sale , or a server software glitch , who knows ,the wireless experiment must go on ! Even if it's repackaged the aesthetic value of that piece is worth repurchase !
    Let me know concert movie fans if similar mishaps have effected your iCloud libraries.

    I did not fail to keep a local copy. Fortunately, I have an iMac and I downloaded the movie when it was still in my purchased items list.  I would imagine, however, that there are many people who only own an iPad/iPhone and/or an Apple TV and don't own a computer and therefore lost the ability to stream this item from iTunes.  This, after all, was the promise of the "Post-PC world" that Apple was "ushering in" (and yes, I recognize that the person who said this at the 2011 WWDC keynote - the SVP of  iOS Software - is no longer employed by Apple). 
    And I do understand that content creators can remove items from the store, or modify "something" in the original (perhaps that even applies to "modified" artwork) and require people to re-purchase the item.  In fact, I hope it occurs more often with movies, and perhaps even TV shows and music and books (sorry, you have to re-purchase the book because we replaced the original with one containing a new forward).  Maybe then people will see that they are not actually "purchasing" the items at all, and that the whole "iTunes in the Cloud" is, at best, nothing more than a marketing gimmick.   

  • How to reinstall old app purchased on iphone that is no longer available in App Store?

    A couple years ago I purchased a Colorado maps app (I can't remember the name) from the App Store. The computer that I had it backed up on crashed, so I had to reinstall iTunes on a fresh hard drive.
    I still have the backup files of the hard drive that had the app backed up on it. But I don't know how to access the files for that lost app.
    Is there a way to reinstall or recover old apps no longer available in the app store from an old backup of itunes or something?
    Thanks

    You're actually overthinking it. You have the backup of that app of your old HD, yes? On Vista, go to:
    c:\Users\[Username]\My Music\iTunes\iTunes Music\Mobile Applications
    The tricky part is finding the app name, since you've forgotten it, but try to go with the obvious names first. "Colorado.ipa" etc. Try Appshopper.com's search feature, to possibly refresh your memory. When you've found it, make a copy of it, and install it on your new iTunes Mobile Apps folder. Click on it, and let it load. You'll see it in iTunes (if you're using the same account as before). Good luck.

  • I have an older Ipod shuffle with many songs loaded on it. How can I transfer these songs to a new computer since the old computer is no longer available

    I have an oder Ipod shuffle with many songs loaded on it. How can I transfer ths songs to a new computer since the old computer is no longer available?

    I had the same problem with my iPad, i couldn't get the newer version of itunes because the computer was too old and my iPad couldnt sync with the old itunes. I got a PC from school a few months later so that solved the problem for me. Unfortunately i don't think there would be a program to put your music on your iPod, iTunes should be the only way to transfer files to Apple devices. What operating system are you running and what version of it is it?

  • ICloud and Apple ID info no longer available on iPod Touch

    I have been using iCloud to back up my iPod for the last couple of months. Suddenly in the last couple of days under Settings on my iPod Touch 4th gen. iCloud is no longer available (visible but greyed out), and under Settings/iTunes my Apple ID: ... is greyed out and I can't access the information. This happened after I set up a second computer at home to access iTunes and download music etc. Can anyone tell me why and how to fix this?

    You're wonderful! I changed it from Don't Allow to Allow and iCloud and Apple ID info are now available again. Had checked in here myself but didn't realise that this was the problem. Thanks!

  • Song no longer available for purchse error

    I tried on Monday to purchase two songs but got an error saying that they were no longer available for purchase, even though a can listen to the preview. I click OK to the error prompt and thought no more of it.
    I recently check my back account and I have been billed for the two songs, even though nothing was downloaded. I've selected the Check For Purchases option in the menu, but it says I have nothing to download.
    Any ideas, would the fact that all my MP3 are stored on a server and not imported to my mac have anything to do with it. Itunes is set-up not to import music when I add songs, but to play them over the network.

    NA

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