Music on Hold and Call Transfer

Got a weird issue that popped up recently. When a user places a call on hold and then transfers the call to another Lync user, the caller will hear the ring back transfer tone but also hear the music on hold playing in the background. This just started recently
after a reboot of the front end. Anyone have any ideas on what can be causing this. Below is some information that can be helpful. Thanks.
-Trunk is configured with no refer support since our SIP provider's gateway does not support it.
-Music on hold is set globally for all users with a user policy. The music on hold file is the default Lync .wav file.
-This happens with calls coming in from the PSTN, internal Lync calls that are transferred to other Lync users, and calls that come into an RGS and are transferred.

Hi,
Please update to the latest version for Lync server 2013 and Lync client 2013 on Microsoft Website and then try again:
http://technet.microsoft.com/en-us/lync/dn146015
Please also try to disable Music on hold, then able Music on hold again and test again.
If the issue persists, you can use the Lync server logging tool to test the process of call transfer.
If Lync server 2013 not have Lync server logging tool, you can download Logging debugging tool in link below for troubleshooting.
http://www.microsoft.com/en-in/download/details.aspx?id=35453
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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