Music On Hold Audio Source File Restrictions

What is the length and codec restriction for Music on Hold audio source file?
thanks,
Punam

Hi Punam,
I don't believe there are any size restrictions;
Here is how to change the MOH for CallManager;
Music On Hold Audio Sources
An MOH audio translator service converts administrator-supplied audio sources to the proper format for the music on hold server to use. The audio translator uses two parameters, an input directory and an output directory. You can configure the input directory, which defaults to C:\Program Files\Cisco\MOH\DropMOHAudioSourceFilesHere, on a per-service basis. The output directory, a clusterwide parameter, contains a Universal Naming Convention (UNC) name to a shared directory on the default MOH TFTP directory. For whatever directory is specified, append \MOH.
When the administrator drops an audio source file into the input directory, the MOH Audio Translator processes the file and then moves it into the output directory along with any files that are generated. Cisco CallManager supports most audio source file formats as input sources, including wav and mp3 files. After the input audio source is converted, an audio source file exists for each codec type that the music on hold server supports. Supply the highest quality source that is available.
For each music on hold audio server, you may define up to 50 audio sources. A Cisco CallManager Administration window supports addition, update, and deletion of each audio source. The music on hold server also supports one fixed input source. The system supports the following codecs: G.711 a-law/mu-law, G.729a, and wideband.
Note: Because the G.729a codec is designed for human speech, using it with music on hold for music may not provide acceptable audio quality.
From this good MOH doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a9f.html#wp1027441
Be careful with this issue;
CallManager Failure to Load Large MOH Audio Source Files
From this doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00805fef96.shtml
Hope this helps!
Rob

Similar Messages

Is there in easy way for end-users to regularly update the music-on-hold audio file (.wav) - without having to learn or install CCA?

I want to give client the ability to change the MOH file themselves - they want to create a new announcement audio each week. They're not going to be comfortable using CCA. I was hoping to let them use FTP (from a PC Desktop) to replace the MOH file in Flash with updated .au file. Is this possible?
If not, what's the Easiest end-user method to have them place the new MOH file into the UC560?
Thanks in advance!
Sam

Hello Sam,
There is an audio port on the front of the UC560. What my clients have done is develop their MOH announcements with associated background music and upload it to an iPod or MP3 player. We plug the audio cable from the iPod into the MoH port and configure the MoH port via CCA 3.2(3). Select the Configuration - Telephony - Voice Features-Music on Hold and select to enable the external MoH port.
As your client wants to add or change the announcements, they just need to play the track and loop it.
Hope this helps.
Bert

Music on hold/park source problem

I am really baffled. I have a working MP3 player conneced to the line in jack, which is verified to be playing music using headphones - The cable works as I have tested that, but I cannot get the UC320W to recognise the input source and override the internal music.
I have set the config back to internal music, saved, rebooted etc., then set it back to external but with no luck.
The system used to work fine with external music, and I cannot understand why it has now filed?
Help?
Thanks.

Hi Basiluk ,
Did you select the music source as external and check the box "play music for calls on hold" ?
configuration-->Music-->music source-->enable external and check the box play music for calls on hold.
Then apply the configure and please make sure you have connected the audio cable to line in port of the UC320.
Also, try making call directly to music extension, you should able to listen the external music source when you play it.
Thanks,
Nima

Extract a Music on Hold File

I have taken over a position in a company that has a Cisco Call Manager.
I know basic administration, but am not familiar with the rest of the system.
We have Call Manager 6.0.1.2000-3
The company has a need to change the Music on Hold and the Marketing Dept. has asked for an electronic copy of the file so they can work with an outside company to produce a new recording.
Via a web browser in Cisco Unified CM Administratior I went to "Media Resources" > "Music On Hold Audio Source"
I see information listing it as stream Number 2, but It I have no idea how to say extract it as a wav file.
Is there a place I can go and see the file to copy to my local PC.

You'll have to do this from the command line. The following post contains a document outlining the steps to download the file.
https://supportforums.cisco.com/message/1211185#1211185
Hope this helps.
Brandon

Music on hold question

I want to put my own files to the music on hold of my company. What are the all the steps to follow?. I use call manger 4.1.

You only need to add the music file to the server. For adding a Music on Hold audio source you need a music file
with good quality. MP3 or WAV are the preferred formats. Other
formats can cause some problems. You have to copy this file in
your callmanager server. Go to directory:
C:\Program Files\Cisco\MOH\DropMOHAudioSourceFilesHere
and paste the music file there. Wait for a couple minutes.
Callmanager will automatically convert this file to the
appropiate format. After that, the music file will disappear
from that directory.
Note: if the music file remains on this directory and it is
not converted, please delete the music file from there, then
restart the services "Cisco MOH Audio Translator" and "Cisco
IP Voice Media Streaming App" in the callmanager server, and
copy again the music file to the "DropMOHAudioSourceFilesHere"
directory.
Now you need to go to CCM Admin > service > media resource >
music on hold audio source. From the left pane, click on
"Add new MOH Audio Source".
-At "MOH Audio Stream Number" select the first number available.
-At "MOH Audio Source File", select the new Music File.
-At "MOH Audio Source Name", enter any name for your Music file.
-Check the "Play continuously (repeat)" checkbox, if desired.
-Check the "Allow Multicasting" checkbox, if desired.
-Click on "Insert".
In order to use this MOH audio source in a specific device pool,
in the callmanager administration you need to go to system > device
pool > click on "find". The different device pools will be displayed.
Click on the appropiate device pool. The "Device Pool Configuration"
page will be displayed. You can select the new music file to be used
as "Network Hold MOH Audio Source" and/or "User Hold MOH Audio Source".
Note that Network Hold MOH is the music that phone users hear while
they are transferred to another phone or while a conference call is
being setup. User Hold MOH is the music that phone users hear when
someone else specifically put them on "hold" status.
So you need to scroll down to "Network Hold MOH Audio Source" and/or
"User Hold MOH Audio Source" fields and select the new music file
from the drop-down list.
Click on the "update" button, then click on "reset devices".
If no MOH is played after following that procedure, please try the
following:
In CCM Admin, under SERVICES > Service Parameters > select
the adequate server > Cisco IP Voice Media Streaming App >
Supported MOH Codecs > hold the CRTL key and select each
available codec with the mouse > click on UPDATE. Then restart
the services "Cisco MOH Audio Translator" and "Cisco IP Voice
Media Streaming App". Use the same procedure in all callmanager
servers in the cluster.

Change (music on hold) at ccm or unity?

dear sir,
Anyone know how to change the music on hold music at ccm version 4.1(3) or unity 4.0(4)?
please advise.
thanks.

Hi Charles,
Here is how to change the MOH for CallManager;
Music On Hold Audio Sources
An MOH audio translator service converts administrator-supplied audio sources to the proper format for the music on hold server to use. The audio translator uses two parameters, an input directory and an output directory. You can configure the input directory, which defaults to C:\Program Files\Cisco\MOH\DropMOHAudioSourceFilesHere, on a per-service basis. The output directory, a clusterwide parameter, contains a Universal Naming Convention (UNC) name to a shared directory on the default MOH TFTP directory. For whatever directory is specified, append \MOH.
When the administrator drops an audio source file into the input directory, the MOH Audio Translator processes the file and then moves it into the output directory along with any files that are generated. Cisco CallManager supports most audio source file formats as input sources, including wav and mp3 files. After the input audio source is converted, an audio source file exists for each codec type that the music on hold server supports. Supply the highest quality source that is available.
From this good MOH doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a9f.html#wp1027441
Also,here is a great answer from Jorge @ Cisco systems that explains things perfectly;
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddbd2c3/0#selected_message
Hope this helps!
Rob
Please remember to rate helpful posts.....

Can't figure out why Music on Hold isn't working

This is my first time trying to set up MoH. I am using CUCM 8.6. Here is what I have done so far.
Uploaded a file and it converted into 4 files called MoH_female
Configure MoH Audio Source Config, MoH_female, Play continously and All Multi--casting boxes are checked
Configured MoH server (MoH_2) with multicasting on 239.1.1.1, shows Multicast Audio Source file as MoH_female
Configured Media Resource Group with MoH_2 as Selected Media Sources (named Madison Media Group)
Configured Media Resource Group List with Madison Media Group as Selected Media Resource Grouip (named Madios Media List)
On the Phones I set User MoH Audio Source to MoH_female.
When I call from 5003 to 5001 and put the call on hold all I here is the three beeps. What am I missing or doing wrong?

Michael,
Going back to the original question. There are two things I would like to dive into if I may. First, if you enabled multicast correctly on the CUCM then you would receive silence on the phone that was put on hold (the held party, if you will). You will get Tone on Hold (TOH, or 3-beeps) if one of the following is true:
1. Your MOH is only provisioned for one codec and the region setting for the held party mandates use of a different codec. For instance, if MOH is using G711 and the remote party is in a different region than MOH AND that region is provisioned to use G729 (which is the default behavior).
2. You neglected to upload the MOH file to ALL MOH servers in the cluster.
This last item (#2 above) gets to to the second thing I want to dive into. If you upload a custom MOH file, you first do it on the publisher node. That allows you to use that file as an audio source and associate devices to that audio source. However, you still need to go to each CUCM node that is a MOH server and upload the same audio source file. It is not replicated.
To upload the file, simply repeat the same process you used for the Publisher node but go to the IP of the Subscriber that is the MOH server.
Reviewing and addressing the above points should get you past the TOH issues. However, if you have not enabled multicast in your network then you haven't solved the whole problem. You may still receive no music (and no tone). If you see this occurring then you know you have an infrastructure issue that you need to address.
This gets you into the line of thinking (at least partly) that islam.kamal was talking about. At a minimum you need to enable multicast routing on all L3 switches/routers in your network. At least the ones that service subnets where you want to stream music (i.e. phone VLANs, voice gateways, etc.). Then, on each layer 3 interface (SVI or physical) that services a voice network AND on every layer 3 interface in the stream's path (WAN, LAN, etc.) you will need to enable PIM. You will also want to enable PIM on loopback interfaces in your voice GW if you have them provisioned to use loopback interfaces.
As far as PIM dense mode vs. sparse mode vs. sparse-dense and auto-rp, etc. That is a pretty involved discussion. Don't go slamming mcast into your network without having a good handle on the key concepts first.
Last point. I don't think you need to reboot servers and restart services. Though you may need to activate IPVMS on any server you want to act as a MOH server.
I know it sounds like a lot of moving parts. That's because it is but there is a method to the madness.
HTH.
-Bill (http://ucguerrilla.com)

MOH Audio Sources

Looking through the CUCM admin guide regarding MOH it states this:
"When the administrator imports an audio source file, the Cisco Unified Communications Manager Administration window interface processes the file and converts the file to the proper format(s) for use by the music on hold server. "
But later it says that:
"The Music On Hold feature does not support the MP3 format."
Does this mean that CUCM will not be able to convert MP3 files to the proper formats described above?
I have a client with a number of mps files from a legacy phone system that they'd like to use on CUCM for MOH.
Link: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fsmoh.html#wp1027441

Hi,
Only a wave file with the format stated below can be uploaded to the cucm.
•16-bit PCM wav file
•Stereo or mono
•Sample rates of 48 kHz, 32 kHz, 16 kHz, or 8 kHz
Cucm cannot convert mp3 to .wav format.

Music on hold restart after prompt

Hey all,
is there a way to have the MOH continue to play or pause the track, play a prompt, and then continue playing where it left off?
At the present time the MOH restarts after every prompt places the contact back on hold.
ccx express version is 5.0(2)SR02_Build04

Hi,
The only configuration on UCCX related to MoH is the Audio Source selected on the CTI Port for the User Hold Audio Source and the Network Hold Audio source. Each time the UCCX script puts the call on hold, the audio stream gets connected to the MoH source on the CUCM or MoH server. UCCX doesn't control what MoH is played to the caller though beyond the device configuration when the CTI ports are being created.
I believe a fixed MoH Source would address this. Just as a heads up, The multicast option for MoH is not a supported feature with CTI devices like UCCX ports, as it can lead to transfer issues in some cases.
Here's a thread I came across on the IPT forum that discusses MoH restarting each time a call is put on hold.
https://supportforums.cisco.com/thread/301999
Thanks,
Brendan

Music app does not have the function to change the audio source.

I use to change my audio source in my music app with the icon that looks like a triangle going into a rectangle i think it is call airplay, but it not there any more and what it is weir is that others app does have it so if i change my audio source in a video online it will change it in my music too..... Well i hope i could explain my self clear enough. Just put the airplay icon back in the music app. Thanks for your attention.
Best regards
Roger

iTunes Radio is currently only available in the US - if you are in the US then try logging out and back into your account via Settings > iTunes & App Store, and if that doesn't fix it then try a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

When using Multicam in CS6 how do I choose which source file the audio comes from?

I've noticed when using the Multi-cam window to create edits, the audio does not change when I select the different video sources. How do I select which source file the audio comes from?

It doesn't make sense why the multicam source sequence only uses one track of audio. Was this by design? The issue with this as in my situation (and because I didn't know this) I recorded all my source videos with the music tracks on the right side which is what I'm using to cut my video with. Not being able to hear this while I'm cutting is really frustrating. There's a reason I separate dialog on the left side and music on the right. There should at a minimum be an option while setting up the multicam to choose more audio options. Even in the audio clip option settings, those don't seem to work when a clip is put into a multicam source sequence.
The other issue is when you bring in the audio after the fact or even before, there's no way to sync timecode with audio to the multicam sequence. When I create the Multicam source sequences in my project bin, I choose sync with timecode, not in points, because the record decks I'm using are all locked with a TC gen during the shoot.
Maybe I'm missing something, but there seems to be either a bug with multicam or a design flaw. Even in the help documentation, it states multiple audio tracks can be brought in with the multicam sequence, but only track one is enabled by default. I've never been able to have the MC sequence bring in more than one track of audio no matter what the audio settings are.

I'm trying to e-mail music scores and audios, but I receive an error message saying Preview doesn't recognize the file format, regardless whether I use .mus, .pdf, or .mp3. I haven't come across Preview or this problem before. Any suggestions?

I'm trying to send music, scores and audio, as e-mail attachments, with a copy to my e-mail address. Whether I use .mus, .pdf, or .mp3, the error message says Preview doesn't recognize the file format. I haven't seen Preview, or had any problems, before now. Thanks for any suggestions.

Hi,
Firstly, your country is detemined by several factors, including your phone's regional settings, your SIM card and your NokiaAccount settings, if you used this phone whilst abroad then you may need to check that your regional and account settings are up to date since you have arrived in Canada.
For services like Gigs, you should also ensure that the MixRadio app has access to your phone's GPS location as well as the main location being on in the phone settings. To check this, as well as Location being turned on in the phone settings, in MixRadio itself go to Settings>Location>On:
The concern with favourites may also be related to location, if the music from certain artists is available in Canada but not where the service might think you are, availability of content may vary from region to region.
If all settings in both the phone, your Nokia Account and the MixRadio app are correct, we may have to investigate deeper.
It is impossible to comment on your camera without seeing it, you cold have the phone checked by Nokia Care locally, but of course if it was supplied in Europe it will be covered by the European Limited Warranty which is not valid in Canada.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

Audio out of sync on source file

So I've captured 4 tapes from an event. The 1st two tapes captured produced a quicktime file with the audio out of sync. The last two tapes are fine. The sample rates match both the capture settings and sequence settings and "make new clip on timecode break" is turned on. "Abort capture on dropped frame" was left off.
I set up a new scratch disk after already capturing all the footage. I moved everything (render files, capture scratch, audio render, etc.) from one folder to another. I had suspected this being the problem until realizing the problem was not only on the timeline, but also on the source files opening in quicktime player.
I've done searches and everything, but cant seem to find anything helpful. Could dropped frames be doing this?
~ Jim

First, scroll to the right in your browser and make sure the audio 'format' is 48.0kHz...just to check.
What is your media source...DV, HDV, DVCPro...etc?
Is the sync issue a consistent amount, or does it fall further out of sync over time?
If there were timecode breaks or any other reason that caused the capture to 'drop frames', then chances are your setting for 'make new clip on timecode break' is the culprit. FCP will continue to capture beyond the break, but with improper TC.
If the sync just goes further out of sync over time, then it could be the audio was captured at 47.998 or 48.002. This can usually be fixed by 'Exporting as aiff - 48khz/16bit.
Drifting out of sync can be an issue with long captures as well. Might consider breaking captures down to 20 minute chunks.
Post back with info/answers.
K

How to change the source file of audio elements

Hi,
I am using adobe edge version 3 to add audio to a website.I use both .ogg and .mp3 files.
Inside the _edge.js file the audio element has 2 sources (one for .ogg and one for .mp3)
                id: 'audio_element_id',
                type: 'audio',
                tag: 'audio',
                rect: ['0', '0','320px','45px','auto', 'auto'],
                source: ['source_file.mp3','source_file4.ogg']
I want to change the source file of the audio_element programatically......
So i am using the following code inside edgeActions.js to change the source
sym.$("audio_element_id")[0].src="new_source_file.mp3";
But this will change the source of both(.mp3 and .ogg ) to new_source_file.mp3
I want to change the source induvidually. What should i do??
Also I wanted to know what " [0] " stands for in " sym.$("my_audio_element")[0].play(); "
Please give me an example of a situation wherein i have to change the value of [0].
Thank you
Nithin

you should create a different directory for each dvd on your hard drive and put the files where they belong eg: dvd1, dvd2, dvd3
then create 3 bins in your project manager called dvd1, dvd2, dvd3 and put the relevant files into the bins ( can import whole folders into each respective bin )
OR rename your files using something like " renamer" before importing to premiere
otherwise youll have a mess of a time trying to figure out whats what...maybe someone else has a better solution

Dynamic rendered component doesn't appear in source file! How to get hold

I have three select components on my page, the 1st one is selectOneRadio2, the 2nd one is selectManyCheckbox1, and the 3rd one is selectOneRadio3. The selectManayCheckbox1 and selectOneRadio3 do not display at the same time. Their rendered properties are dynamically set in the managed bean depending on the choice of the selectOneRadio2. It toggles between those two components just fine when I set the rendered property in the managed bean dynamically in a value change event, however when I tried to retrive the value from the 3rd component selectOneRadio3 which was not rendered initially (or by default), I get nothing. When I viewed the source file after the component is rendered on the page, that component is not in the source file at all, and I saw the default rendered 2nd component (selectManyCheckbox1) instead!!! How can I get hold of the later rendered component (selectOneRadio3)???
<tr:selectOneRadio value="#{bindings.expenseTypeList1.inputValue}"
label="Expense Type"
binding="#{backing_eef_expense.selectOneRadio2}"
id="selectOneRadio2"
valueChangeListener="#{backing_eef_expense.expenseTypeChange}"
autoSubmit="true">
<f:selectItems value="#{bindings.expenseTypeList1.items}"
binding="#{backing_eef_expense.selectItems2}"
id="selectItems2"/>
</tr:selectOneRadio>
<tr:panelGroupLayout binding="#{backing_eef_expense.panelGroupLayout3}"
id="panelGroupLayout3"
partialTriggers="selectOneRadio2">
<tr:selectManyCheckbox label="Multi Choice"
rendered="#{backing_eef_expense.renderMultiChoice}"
binding="#{backing_eef_expense.selectManyCheckbox1}"
id="selectManyCheckbox1"
valuePassThru="true">
<f:selectItems binding="#{backing_eef_expense.selectItems4}"
id="selectItems4"
value="#{backing_eef_expense.itemList2}"/>
</tr:selectManyCheckbox>
</tr:panelGroupLayout>
<tr:panelGroupLayout binding="#{backing_eef_expense.panelGroupLayout4}"
id="panelGroupLayout4"
partialTriggers="selectOneRadio2">
<tr:selectOneRadio label="Single Choice"
rendered="#{!backing_eef_expense.renderMultiChoice}"
binding="#{backing_eef_expense.selectOneRadio3}"
id="selectOneRadio3" valuePassThru="true">
<f:selectItems binding="#{backing_eef_expense.selectItems3}"
id="selectItems3"
value="#{backing_eef_expense.itemList2}"/>
</tr:selectOneRadio>
</tr:panelGroupLayout>
I use Trinidad components because it's a migrated application from 10g to 11g. I'm using 11g now.
Edited by: SophiaM on Feb 3, 2011 10:23 AM

Hi Joonas, Thank you for your replay. I don't know the answer to your question.
First, I have no idea if that will cause any problem, or the libraries would have conflict or not if I use both within the same application. We are very careful about that becaue we had a lot trouble when we did the migration. A LOT of things were broken after the migration and some of the issues were caused by conflict on libraries. That's why although I am creating new pages in the application, I still carefully stay with Trinidad components.
Second, out of curiosity from your suggestion, I tried to add ADF library and technology into my project, I still don't see the ADF components avaiable in my Component Palette panel, even after I restarted JDeveloper. So I don't know how to switch it even if I dare.
I just read something like this, seems apply to my situation:
Your correct in the fact that rendered=false is useless. However, that is not how it's typically used. Typically this will be bound to a backing bean which will allow you to turn the component on/off. You should use a hidden input field and a switcher if you need to keep the value in the form submission. Adam is totally correct in that it will break a bunch of stuff if we all of a sudden just "turned it on" because people have come to expect the current behavior.
Do you know what a switcher is?

Music On Hold Audio Source File Restrictions

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