Music on hold issue

Hi everyone,
 I am working on a voip class project. I configure the Music on Hold for branch and HQ phones.
When I call from " A" HQ phone to "B" HQ phone and put the call on hold, "B" can hear the music. 
When I call from branch phone to HQ phone and put the call on hold, HQ phone can hear the music.
But When I call from "A"branch phone to "B" phone and put the call on hold, the "B" branch phone cannot hear the music. It just goes to silent.
Also when i call from "A" HQ phone to "B" branch phone and put the call on hold, the "B" branch phone cannot hear the music.
I dont know why Branch office phones cannot hear Music. It only seems to be working in HQ phones.
Any help is greatly appreciated!

Here is some better info on the interoperability portal
http://www.cisco.com/en/US/solutions/ns340/ns414/ns728/networking_solutions_products_genericcontent0900aecd805b561d.html
In particular this doc talks about that problem and other caveats / resolutions.
http://www.cisco.com/en/US/solutions/collateral/ns340/ns414/ns728/ns784/705625.pdf
I am only assuming you are doing a SIP integration but the portal covers several other types of integrations to Avaya.

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  • Call park music on hold reverts to default after server reboot

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    +Say thanks and observe basic forum courtesy:
    +If this post answered your question, Mark As Answer
    +If this post was helpful, Vote as Helpful
    windowspbx blog: my thots/howtos
    see/submit Lync suggestions here: simple and public

    We have tested it and we have the same result. Hope the next update will resolve this problem.

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    Hi HD,
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  • Multicast IP address keep changing on music on hold

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    Hi Rachel,
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  • Music on Hold: Best Practice and site assignment

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    Hi StevehootMITS,
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    http://windowspbx.blogspot.in/2011/07/questions-about-microsoft-lync-server.html
    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or
    suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
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  • Extract a Music on Hold File

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    You'll have to do this from the command line. The following post contains a document outlining the steps to download the file.
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