Music on Hold working correctly on incoming line on hold, but not working on another, hearing Tone on Hold instead

Hello, we are experiencing an issue where we have a local main number and a toll-free number both coming into the Cisco switch as PSTN incoming and routed to the same voice translation rule line. Two weeks ago we updated the Music on Hold (MOH) file in flash, first disabling the previous file. The new file appears exactly the same as the previous file, and we successfully set it through the CUCME portal. The new MOH file is playing correctly when a incoming user is put on hold when dialed in through the local main number. However, when a user has dialed in through our toll free number they are instead hearing a Tone on Hold beeping tone (I googled that multiple times to realize what it was we are hearing). Anyone have any ideas as to why or how it could be working on one incoming line but not the other and how to resolve?

Not sure how the Express works but on the CuCM you need to go into the administration pages and change the MoH file number there. I had this issue a few years back and changed the information there. I also made sure the router was setup correctly with the incoming lines. Make sure that the 800 number is not coming in on (1) T1 and the local numbers on a different T1, if you are using T's. If not make sure you WIC card is set correct for hold music.

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ORIGIN
server
TYPE
error
BUILDNUMBER
1FCS29.34215
TIME
Sun Dec 11 2011 10:49:50 GMT+0000 (GMT)        (1323600590380)
HOST
www.icloud.com
USERAGENT
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_2) AppleWebKit/534.52.7 (KHTML, like Gecko) Version/5.1.2 Safari/534.52.7
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217870346
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Sun, 11 Dec 2011 10:49:29 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
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Sun, 11 Dec 2011 10:49:37 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
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Sun, 11 Dec 2011 10:49:40 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Sun, 11 Dec 2011 10:49:40 GMT: DEBUG: Got HTTP 500 : Redirecting request: /wm/preference : Redirect count:5
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Sun, 11 Dec 2011 10:49:44 GMT: DEBUG: ServerPreferencesDataSource.retrieveResponse error = -1/500/guid=serverPrefsGuid
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Music on Hold working correctly on incoming line on hold, but not working on another, hearing Tone on Hold instead

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