Music only plays thru the speakers by inserting a plug in the headphone jack. pavilion dv6-6127cl

HP Pavilion dv6-6127cl  (Notebook PC)
I have spent over 6 hours on the phone with tech support, but I remain unable to have any sounds go directly to my built-in "Beats" speakers.   I can make the speakers work if I insert a plug into the headphone jack on the keft side of the notebook.  If I plug in headphones to listen, I do get sound out of my headphones, but I also get sounds out of the builr-in soeakers.  Tech Support insisted that either I spilled liquid onto my keyboard. (I did not),  I dropped the notbook. (I did not), or the my computer was infected with a virus.
I doubt that this problem was virus related, because the problem happened during a 4 month period that I had no internet service.  To be certain there are no viruses, I took the extreme action of restoring my notebook to the factory condition.  I still have the same problem.
During my 6 hour troubleshooting marathon, the support technician had me update my BIOS and initiate many lengthy self-test procedures, all to no avail.
Please send me information on who to send this laptop to for repair or replacement under the original warranty.
I also have another issue.  Tech support claims that my notebook warranty expires in November, but I purchased this notebook from Sam's Club brand-new, in an un-opened box in mid-January 2012.  How can this date be explained and/or corrected?
Many Thanks,
Mike McKinney
Rockledge, FL.
USA
(321) 636-3500

Hello spl1080,
Your headphone jack is not working correctly on the laptop.
Was everything working correctly before you upgraded to Windows 8?
I know that you said that you updated the driver, but did you try the driver for Windows 7 and 8.
Here are the links for the drivers.
Windows 7
Windows 8
If you are planning on sending it in to HP to have it repaired they will make you run a recovery before you send it in.
Clicking the White Kudos star on the left is a way to say Thanks!
Let me know how everything goes.
Have a good day.

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