Music purchased under old AOL account

I am unable to authorize a few songs because I no longer have an AOL account or I am remembering the wrong password with no way to recover it. What shall I do?

I am having the same problem. however itunes doesnt let me sign in with aol three times, after the second time it says 'Forget Password, call 1800 blah blah blah'. this is so annoying because my songs were playing fine until I upgraded to the most recent itunes.

Similar Messages

  • Can't play songs purchased under old AOL account after upgrade to Apple ID

    I guess I've been abandoned by the iTunesStoreSupport. They basically told me what caused my problem and now will not return any of my emails.
    This message is mostly to inform anyone who "upgrades" an old AOL iTunes account to an Apple ID to be sure to use the same credit card for the new Apple account that you used for your AOL account.
    About 2 years ago I "upgraded" my AOL iTunes Store account to be an APPLE ID. When I did that, I used a different credit card for my Apple ID than I had been using for my old AOL account. Big mistake. At the time I had no idea it would cause problems later. I don't remember seeing anything at all warning me about the importance of that at the time. Now, according to Shwetha at iTunesStoreSupport it is "important to use the same credit card for a successful conversion".
    Everything worked fine with iTunes for the past 2 years, but a month ago I upgraded my hard drive in my computer and promptly recycled my old hard drive. Another mistake on my part.
    A few days later when I went to play a song purchased under the old AOL account I got stuck in that endless loop where I get the prompt "This computer is not authorized to play __. Would you like to authorize it?" Then it asks me to Upgrade my AOL account, but I already did that 2 years ago. I went ahead and attempted to upgrade the AOL account again, but I was still stuck in the endless loop. (note: I did successfully authorize the computer for my Apple ID with no problems.)
    I followed every step in the Troubleshooting Guide "support.apple.com/kb/TS1389" including the step where I delete the SC Info folder, but I was still stuck in that endless loop of authorizing / deauthorizing.
    Shwetha was very professional and did work with me pretty quickly through 3 rounds of emails and various troubleshooting attempts. But as soon as we realized that I had used a different credit card when upgrading the AOL account to an Apple account and that the conversion was not successful, they stopped replying to my emails. I guess I'm a lost cause.

    I repeat here a post I made elsewhere: I hope that it helps you, and, if it does, please post the info elsewhere.
    You can get this problem solved!
    I encountered this problem yesterday, when I tried to play some songs in my ITunes library on a new computer; this is an ITunes library that I had moved from my old computer.
    I called Apple Support, and the excellent Tech person began looking into the problem.
    Meanwhile, while I was waiting for him, I Googled the problem (which I should have done first): lots and lots of people (I discovered) have bumped into this same frustrating problem.
    Yes: the problem arises when you move to a new computer with an ITunes library that includes songs you bought, way back when, using an AOL ID.
    Apple Support contacted ITunes. And ITunes tracked down my AOL account, and then issued me (that is, me and Apple Support) a new Apple ID. There are two or three additional steps; they are not hard, but you need the combo of help from Apple Support and ITunes. The key thing is getting the new Apple ID, which you must have, and which, once it has done its work, you then can ignore..
    I can now listen to everything--and I am signed in to ITunes using my current, usual Apple ID.
    Note: All of this would be easier and simpler for us if we could actually speak to someone at ITunes; the only way we can get to a "live" person there is by contacting someone at Apple Support.

  • Cannot play music purchased under old apple id after new hard drive installed

    Replaced crashed HD and used Time Machine to restore to 10.7.5. Had changed my Apple ID a while backe (couple months). Now music purchased with old ID will not play, asking me to authorize under old ID, have no idea what the password was and the email address is no longer valid, so...how do I rgain access to those albums purchased under old ID? It plays on my iphone fine.

    You may still be able to reset the password to your old Apple ID via iforgot.apple.com.
    The old tracks will continue to play on the iPhone as long as they are on it but you may find they get deleted if you try to sync with your library while it isn't authorized for your old ID.
    See also Recover your iTunes library from your iPod or iOS device.

  • Playing Music purchased under previous email account

    I purchased music under an email account that no longer exists. When I try to play the music it still asks for the old email and password. I cannot recall the old password so therefore I cannot play any of my music. What is the work around for this? Thanks...

    You can recover or reset the password for that account through this link:
    https://iforgot.apple.com/

  • HT201363 music purchased under old ID

    I purchased music from Itunes using my daughters ID, but when the computer the music was purchased on crashed, all music from that old account was lost. She no longer has the email address associated with that old ID. How do I get her present email address assigned to the old Apple ID so a new password can be received and all the purchased music recovered?

    You should have had to convert your AOL to a new account at some time.
    When you purchase a song, the iTunesID is embedded in the song file (in this case yoru AOL ID). If you try to play a protected song with that account and yrou computer is not authorized, iTunes will pop up a window with the account name prefilled.
    Just change it to your current iTunesID (which should be the converted account) and password.

  • Can I move storage purchased under old MobileMe account to my AppleID account?

    Can I transfer the extra storage purchased on my old MobileMe account to my AppleID account (which is my primary account for iCloud)?  If not, can I get a refund for the MobileMe storage to use toward my AppleID account?

    This can't be done: and you aren't due for a refund because your MobileMe account was extended for free from the date of its last renewal coming due up to the service closing in July, so you haven't been paying for it.
    As an ex-MobileMe user your migrated iCloud account (signed into with your ex-MobileMe address) storage has been extended by 20GB for free but only until the end of September - at that time it will revert to 5GB unless you purchase additional storage.

  • Purchased songs with old AOL account, itunes won't play them, nor copy them

    Years ago, I used my old AOL account name as my Apple/itunes login, and purchased several songs. Since then, I've changed my Apple ID, and songs I've purchased using that login play fine on my Mac, and transfer to my ipod/iphone. However, songs I purchased with the old AOL login will not sync to ipod/iphone, and when I try to play them in itunes, it comes up with "Computer is not authorized to play. Would you like to authorize", and it has my AOL name, and it asked me to enter the password (which I remember), so I enter it, but after i enter it, it says "You need to change your account to use an Apple ID." But I already have an Apple ID. Long question short: How do I make it so my old AOL purchased songs will play on my iTunes and ipod?

    I was referring to the online music store. I googled and found this contact:
    http://www.apple.com/support/itunes/contact.html
    You should also be able to log into your account on find some means of contact or a Report a Problem link from the account or an e-mail receipt (if you still have one).

  • Old aol account, can't access songs purchased on itunes

    i used an aol account to purchase songs on the itunes store. i no longer use that aol account, it's inactive and i can no longer access or play these songs on my Mac. when i try to play the songs it says, "the aol screen name you enetered couldn't be found..." so these songs are locked up on my computer, attached to an old aol account that i can't access.

    If you try to sign in 3 times using that expired AOL account, I believe it gives you an option to convert the account to an Apple ID. If you still have trouble, email the iTunes Store and they should be able to do it for you:
    http://www.apple.com/support/itunes/store/email/

  • I have iphoto on my apple airwave. It is needing upated, but I am unable to update due to my exhusband. It was purchased under his itunes account. I can no longer even see my pics. What do I do.

    I have iphoto on my apple airwave. It is needing upated, but I am unable to update due to my exhusband. It was purchased under his itunes account. I can no longer even see my pics. What do I do.

    Can I back up my iPhoto library without being able to get into it? Such a mess.
    Just try what LarryHN recommended. Move the iPhoto application from the Applications folder to the Trash, then go the main page of the App Store, sign into the store menu with your AppleID, enter iPhoto into the Search Field.  When iPhoto is found in the store, look, if you can buy it for free. Probably there will be a "Get" button beside the application. Then you can install it for free.
    Before you run the newly installed iPhoto, make sure you have a backup.  You should really not risk to run a new iPhoto version on your iPhoto library, before you copied the iPhoto Library to a different drive.
    iPhoto needs to convert the library to a different format, and that can go wrong in rare cases, but it happens. You simply need to have a copy of your library before you risk the library upgrade.

  • Why are there itunes store charges on my credit card statement but there are no purchases under my itunes account?

    Why are there itunes store charges on my credit card when there are no purchases under my itunes account?

    Have you added or changed your card details on your account and they are temporary store holding charges ?
    Unknown charges : How iTunes Store charges might look on credit and debit card statements

  • I have DRM protected music from an old iTunes account that will not upload to Match?

    I have DRM protected music from an old iTunes account that will not upload to Match?

    Your computer needs to be authorized with the "old" Apple ID. Pull done Store > Authorize... And type the credentials when prompted.

  • I have an old AOL account not used for years. No I have realized some years ago I have signed in into the apple storewith this email. Now I am not able to change this apple ID. Has s.o. an idea how to work this out?

    I have an old AOL account not used for years. No I have realized some years ago I have signed in into the apple storewith this email. Now I am not able to change this apple ID. Has s.o. an idea how to work this out?

    See this -> http://support.apple.com/kb/TS1299

  • Cannot upgrade an app..purchased under old id and password help is blocked..want to purchase again under new id will not allow until old is cancelled can't cancel

    cannot upgrade an app...
    purchased under old apple id and password not known and is now blocked
    want to purchase the app again under new id won't allow until old app is removed

    SIgn out of old ID and sign in with new ID
    Settings>iTune and App Stores>Apple ID

  • TS1299 How do I switch an old aol account to an existing Apple ID account?

    How do I switch an old aol account to my current Apple ID Account? 

    Surfstud31 wrote:
    My wife and I currently share an Apple ID (it's a long story). The Apple ID we use is actually mine and uses my e-mail address as the ID itself. I have been trying to create a new Apple ID for my wife but everytime I get an error message that states: 'that e-mail is already associated with another Apple ID.' What exactly do I have to do to remove her e-mail from being associated with my Apple ID so that I can create a new Apple ID for her?
    Make sure her email address is not set as an alternate for your AppleID.
    Then again, you don't know if it is associated with your AppleID.
    Also, any chance she created an AppleID at one time and simply never used it/forgot about it?
    Go here -> https://appleid.apple.com/ and select Forgot your password?
    and enter her email address that shows it is in use.

  • My iPhoto will not work with Yosemite, and it says that it was purchased under a different account, but that's not the case.  Any ideas why I cannot update iPhoto?

    my iPhoto will not work with Yosemite, and it says that it was purchased under a different account, but that's not the case.  Any ideas why I cannot update iPhoto?

    How did you buy iPhoto? Did it come preinstalled on your computer with Lion or later, or did it come with Snowleopard on system installer disks?
    Which version of iPhoto?
    If you have a version of iPhoto '11 and it is showing on the Purchased tab of the App Store, with your Apple ID, then delete iPhoto from the Applications folder  (don't empty the Trash) and download iPhoto again from the Purchased tab.
    If that does not work, contact The App Store Support  from the Quick Links on the AppStore main page.
    Only apple Support can fix problems with apple ID.

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