Music purchased with old email address doesn't play

Hello, I purchased music under an old email address and since updating my info, it doesn't play. I get the message that the computer name is not authroized, I enter my username and password, I get a message telling me the computer is not authorized, but still the music doesn't play and if I try to play the song again I get the authorize computer message again.
Any help wold be appreciated.

Have you tried to deauthorize your computer (via the Store menu), then re-authorize it?
Can you still login to other Apple services, such as the support website, using your Apple ID?

Similar Messages

V 7.0.2 - Unauthorized to play music purchased with old email address acct.

Has anyone else stumbled onto this? I have one iPod and one computer which I buy all of my music off iTunes from - But I had an old email address last year that I used to buy a lot of my music with. Since I upgraded, I cannot sync, play, or burn any purchased music that was purchased with the old email address. I tried authorizing under my new email address and password (I even get a sucessful message) but then when I go to play - it gives me the message "This computer is not authorized to play this song - would you like to authorize it?" But the message shows my old email address.
Any advise is appreciated.

I'm sorry that I have no solution to offer but I do have the same problem. Apple pointed out to me that I need to aothorize my computer using my previous account information (AOL) but that didn't work. Very annoying to have to do this when upgrading software. I will think twice before upgrading again or before buying from iTunes for that matter.

Play can't play music purchased with another email address

I can't play music that was purchased with old email address on an older mac, how does that work?

If the tracks are DRM-restricted you'll need to authorize the computer for the Apple ID that was used to purchase the songs. Pull down Store > Authorize This Computer and type in the credentials for the Apple ID.

I recently updated my older Dell Inspiron, and cannot get tunes I purchased with old email addresses to play.

Need help. Recently updated a Dell Inspiron with Windows 7. Now, I am "not authorized" to play songs I previously purchased with earlier email addresses. I can play all that I downloaded from discs, just not the ones I purchased.

Select Store > Authorize this computer.
If the menu is not displayed, Cntrl + B will display it.

Music bought with old email address, cannot remember password

This has to have happened to someone else. I have music I bought a long time ago on an email address that no longer exists. Thus I can't get a password reminder either. Nor can I play that music on my new computer without the password. Am I in a Catch-22 situation or can this be salvaged? I'd really like to upgrade that music to iTunes Plus as well.

If you remember the security questions you set up when you first created the account, you can go to:
https://iforgot.apple.com
enter in your Apple ID, then select Option 2.
If you can't remember the security questions either, then you will need to contact Apple as Niel stated.
Regards.

I purchased music on my computer with old email address, same computer new email address, but I get play music becasue it tells me computer not authorized...how do you authorize???

I purchased music on my computer with old email address, same computer new email address, but I get play music becasue it tells me computer not authorized...how do you authorize???

I have almost the exact same problem. I have a bunch of music, ringtones, TV shows, movies... stuff that I purchased that I can't authorize. All of these items were purchased with the same account I'm still using now. The difference is that I've changed my email address. I don't have the original email address from when I made those purchases and I'm unable to authorize them. I can see that when I view info on one of these purchases the "Account Name: " has my old email address... not my iTunes or Apple account. So, if I'm authorizing my iTunes using my new email none of these older purchases will work.
I'm really curious how to fix this. I've got quite a few purchases from years back that I'd like access to, but I can't authorize using my new email/iTunes or my old email (the one used for the original purchases).
Take a look at the info and tell me if you see "Account Name:" on one of your purchases. And is that associated to your old email address? There has to be a way to fix this or 'transfer' older purchases, especially if it's all under the same real 'account'.

Purchased Song with Old Email Address

I purchased some songs under an OLD email address and have since changed to comcast emal and now the songs need authorized to play. All the songs purchased with the OLD email needs authorized. All songs purchased with NEW email address play fine. I have aurthorized the OLD email sngs and it shows that it went through, but, when I actually try to play it, it says I still need to authorize the song. I'm stumped.
Any suggestions?
Thanks
JBR

They would convert the AOL Account into an Apple ID. It's still be that same account, but wouldn't be associated with AOL. You couldn't merge it with any other accounts.
You'd have to email them here for them to do such:
http://www.apple.com/support/itunes/store/browser/

Itunes account with old email address and now I can't get access to music?

Hi. I set my itunes up years a go on an old work email address,now my apple ID is a different personal email address. When I got my new iphone, the apple ID is my personal email address so my itunes account is now not linked. If I change my appleID on the phone I can see my music but then all my apps etc are all on my new apple ID and not my old email address! Hopefully that makes sense?!
How do I get all my music from my old itunes account on to my new phone with a new apple ID?

another user faced a similar issue you should try reading the solution given here
https://discussions.apple.com/thread/2298071?start=0&tstart=0

Iphone not syncing music with old email address

When I try to sync my iphone OR if I click on a song within itunes to play through the computer, a sign in box pops up saying that this computer is not authouized to play this song would you like to authourze it. The problem is that the email address in the pop up box is an OLD email, that really and truly is not connected with iTunes any longer - and I don't have access to that one any more. I have gone to preferences and checked and the new email is there and so I authorized the computer with that one (for the 10th time) and it says that it was sucessful, BUT when I try to play that song OR sync the iphone again - I get the same pop up box asking for the computer to be authorized again....WITH THE OLD EMAIL ADDRESS. How can I get it authorized to play ALL my music with the new email address (which works for a lot of the music - but not all)?

Have you tried to deauthorize your computer (via the Store menu), then re-authorize it?
Can you still login to other Apple services, such as the support website, using your Apple ID?

Authorizing computer with old email address.

I was trying to put some songs from my computer onto my Itouch. There were some of them that said they weren't available until I authorized my computer. It then listed an old email address that is not my current email address. (My computer is authorized on my current email address.) I can't seem to get around this problem with the songs being associated with an old, defunct, email addy. What to do?

I have almost the exact same problem. I have a bunch of music, ringtones, TV shows, movies... stuff that I purchased that I can't authorize. All of these items were purchased with the same account I'm still using now. The difference is that I've changed my email address. I don't have the original email address from when I made those purchases and I'm unable to authorize them. I can see that when I view info on one of these purchases the "Account Name: " has my old email address... not my iTunes or Apple account. So, if I'm authorizing my iTunes using my new email none of these older purchases will work.
I'm really curious how to fix this. I've got quite a few purchases from years back that I'd like access to, but I can't authorize using my new email/iTunes or my old email (the one used for the original purchases).
Take a look at the info and tell me if you see "Account Name:" on one of your purchases. And is that associated to your old email address? There has to be a way to fix this or 'transfer' older purchases, especially if it's all under the same real 'account'.

TS1702 problems with old email address

Downloaded some apps onto my iPhone 4 with one email address, which got hacked, efore the cloud was introduced
Logged into the cloud with a different email address and now I can't download my old apps as they are under an email address i no longer use, and is not recognized

Hello Chief Weasel,
The article linked below details how to go about changing the primary, alternate and notification e-mail addresses used with your wife's Apple ID.
Primary email address
Every Apple ID account has one primary email address, and that address is your Apple ID. When you create an Apple ID, you enter the primary address to use as your Apple ID.
Your primary address is also the contact email address for your account. Check it regularly, because it receives email that you need to manage your account. For example, before you can use a new or changed Apple ID, you need to verify it as directed in a verification email that Apple sends to that address. Didn't receive the email?
Manage your Apple ID primary, rescue, alternate, and notification email addresses
http://support.apple.com/en-us/HT201356
Cheers,
Allen

Problems with old email address

My wife has changed her email and the old email address is no longer functional. How does she change the email address that is linked to her Apple account and therefore the iTunes store and give herself a new password if necessary?

Hello Chief Weasel,
The article linked below details how to go about changing the primary, alternate and notification e-mail addresses used with your wife's Apple ID.
Primary email address
Every Apple ID account has one primary email address, and that address is your Apple ID. When you create an Apple ID, you enter the primary address to use as your Apple ID.
Your primary address is also the contact email address for your account. Check it regularly, because it receives email that you need to manage your account. For example, before you can use a new or changed Apple ID, you need to verify it as directed in a verification email that Apple sends to that address. Didn't receive the email?
Manage your Apple ID primary, rescue, alternate, and notification email addresses
http://support.apple.com/en-us/HT201356
Cheers,
Allen

I have some apps with old email address so can't update..what can i do

I cant update some apps as hey have an old email address no longer in use. How can I solve this?

Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with another Apple ID with a new ID. You need to revive the old Apple ID by changing the email address associated with it;
http://support.apple.com/kb/HT5621

HT4053 I phone 4 sign in with old email address

my Iphone 4 does not change my login to my Apple account even though the correct email address is in my account information. When I try to sign into Apps and the sign in box comes up my old email address is still there. How do I fix this?

fixed

ITunes Download problems with old email address

iTunes will not download purchased or imported music currently on my list in iTunes that I imported or purchased when I had a different email address (that no longer exists). I can not add it as a verifying email won't be accepted. This occurred when I purchased iPhone 4 with ios5 and had to load iTunes. How do I correct?

Hello Chief Weasel,
The article linked below details how to go about changing the primary, alternate and notification e-mail addresses used with your wife's Apple ID.
Primary email address
Every Apple ID account has one primary email address, and that address is your Apple ID. When you create an Apple ID, you enter the primary address to use as your Apple ID.
Your primary address is also the contact email address for your account. Check it regularly, because it receives email that you need to manage your account. For example, before you can use a new or changed Apple ID, you need to verify it as directed in a verification email that Apple sends to that address. Didn't receive the email?
Manage your Apple ID primary, rescue, alternate, and notification email addresses
http://support.apple.com/en-us/HT201356
Cheers,
Allen

Music purchased with old email address doesn't play

Similar Messages

Maybe you are looking for