Music shows up on my playlist on my iPhone but I can't play it and it doesn't work when I sync it

I tried to recently add music to my iPhone playlists and the songs appear on my iPhone but are grey and can't be played.

If the song never successfully downloaded, look under the Store menu in iTunes for the "Check for available downloads" command and run that. You may find the tracks there to be downloaded.
If not, contact the iTunes Store Customer Service department from their Support page (select the category and subcategory closest to the issue you're reporting and you'll find either an "Express Lane" button - just follow the instructions to get to the contact form, or an "Email Us" button) and explain the problem to them.
Regards.

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