Music store defects-- help!

This is so frustrating! I bought an album I didn't want to because itunes music store mislabeled it. (I wanted a band called Miranda and I looked under Latin music, saw that Miranda had 2 albums, and bought both of them-- but it turns out that one of them isn't the band I was looking for and its not Latin!) It was very deceiving and I want a refund. What do I do? I don't even know how to contact itunes to complain. I tried calling and got a voice message thing which gave me my options and when I said I wanted help with itunes it went through how I could turn off my ipod (?!?) Please help. Is there any way to actually talk (or email) a real person working for mac and not just a machine??

Music store support is only by e-mail. Pick the appropriate link from the following, explain your issue, then e-mail the store. It usually take a minimum of 72 hours to get a reply, so please be patient.
http://www.apple.com/support/itunes/musicstore/

Similar Messages

  • Music store connection help

    "iTunes cannot connect to the Music Store, the network connection timed out, make sure your network settings are active, then try again"
    is the message I recieve when I attempt to connect to the music store.
    My Internet is working
    I have alot of virtual memory on my comp.
    EVERYTHING that requires connection to the network works except the Music Store
    My iTunes works
    It worked the first week that I had my Video iPod
    I have the latest version of iTunes
    I don't really know how to check my network settings
    Can someone PLEASE help me?!?!?

    ONE ANSWER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !

  • Problem in connecting to iTunes/Music Store PLEASE HELP!!!!!

    I can't connect to the itnues music store and get the following error message when I try:
    itunes could not connect to the Music Store. The network connection was reset. Make sure your network connection is active and try again.
    If anyone could give me advice on what to do I would be very grateful!!!! Oh, you might have to explain things in very simple terms. My IT knowledge is pretty basic.
    Thanks
    Stew

    Hi stewart,
    I assume you can connect to the internet otherwise, through your browser, email client, etc?
    If so, check this post:
    Can't connect to the iTunes Music Store
    If not, investigate your internet connection.
    maz

  • Can't Access iTunes Music Store, Please Help

    When I open my itunes and click on the music store, I can not access it. It says, "Could not complete the music store request. The store may be busy. Check your internet connection or try again later."
    My internet connection is fine, so I don't know what is going on. My firewall is set to accept itunes requests. This has been going on for a few days now, I'm clueless on what's going on. Any suggestions?
    Thanks.

    I'd start off by going to the "Advanced" menu and selecting "Run Diagnostics...", then choosing to test for network settings to the iTunes Store. It should tell you if a firewall really is blocking you from accessing the store or if something is going on, I would think.

  • Itunes Music Store-PLEASE HELP ME!!

    I was just wondering how you can tell if a podcast is a video one or not. Or is there a section for video podcasts. Please help!

    You might probably get more help here
    http://discussions.info.apple.com/webx?14@@itunes
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  • Updated to itunes 6.0.4.2., and music store is acting strange. please help!

    i just updated my itunes today, and now whenever i move the cursor over ANY clickable object, a translusent gray rectangle appears on top of it. i have SP2,and have tried changing mouse settings, rebooting the laptop, etc. nothing worked, and these gray rectangle make it very hard to read any text in the music store. please help!!

    Well I understand your pain, but microsoft and everyone is SLOWLY switching to 64bit. Id say by the time Vista comes out in January 07 apple will have some basic support for 64 bit built into its program. Im not that mac savy but I believe the mac already operates on a 64 bit apple OS and Vista will support 64 bit so apple will have to switch iTUnes to it sooner or later on the PC side most likly in iTunes 7.0 but we will wait and see til then

  • ITunes Crashes while loading Music Store

    When I want to load the music store, iTunes crashes. Creating the problem of me not being to use the music store. HELP PLEASE!
    Dell Dimension 9100   Windows XP  

    Ditto
    exactly the same situation here
    Dell XP pro
    itunes crashes on clicking of 'music store'
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  • The pass 4 days now my iTunes Store is not responding, when I reload it all that comes up is a blank white page that says iTunes Store. Help please!!!! Cannot load my gift card to buy music and such!!!

    The pass 4 days now my iTunes Store is not responding, when I reload it all that comes up is a blank white page that says iTunes Store. Help please!!!! Cannot load my gift card to buy music and such!!!

    I tookyour suggestion and SUCCESS!  I can now access the Itunes Store.  A simple fix, and thanks so much!!.
    Below is the advice you forwarded:
    I found a solution to my problem.
    > start menu
    > accessories,
    > right click on the command prompt icon and choose "run as administrator".
    Once it opens, type in the following command...
    netsh winsock reset
    hit enter
    You should get a message that the winsock reset successful and you will need to reboot your computer.
    Reboot and when I reloaded itunes the store loaded fine.
    Thanks again, -Dean Stoneburner

  • Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...

    HELP! I have tried everything...I keep receiving the following error message:
    "iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
    I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
    Subj: Re: Connect; Follow-up:
    Date: 1/19/2006 6:04:50 PM Pacific Standard Time
    From: [email protected]
    To:
    Sent from the Internet (Details)
    Dear Emily,
    Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
    We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
    If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
    http://www.info.apple.com/kbnum/n301476
    If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
    1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
    http://www.apple.com/itunes/download/
    2. Click the link below to launch the iTunes application and view the gift page.
    http://www.itunes.com/go/songcode/
    3. Click Redeem.
    4. Copy this gift code and paste it into the Redeem code entry box.
    Again, we're sorry you are still unable to connect to the store.
    First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
    http://www.apple.com/itunes/download/
    Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
    * Firewalls
    * Internet security software
    * Privacy filters
    * Web accelerators
    * Ad filters
    If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
    phobos.apple.com
    phobos.apple.com.edgesuite.net
    For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
    Sincerely,
    The iTunes Music Store Team
    http://www.apple.com/support/itunes/ww/
    Thank you for your response. I am curious to know why if iTunes does not
    answer non technical questions, why I received information when I replied to this
    email. Listed below are the previous threads providing technical information.
    Furthermore, if this is email is for billing disputes, I would like to have
    my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
    purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
    I previously sent an email requesting credit on approximately January 2,
    2006, and failed to receive a response. He never received the gift, or any
    instructions about how to download the tv show, and I do not show a credit
    appearing on my credit card. I would like to have credit for services not received.
    Please credit the following card #XXXX
    Thank you.
    Emily
    Subj: Re: Connect; Follow-up:
    Date: 1/18/2006 2:21:12 PM Pacific Standard Time
    From: [email protected]
    To:
    Sent from the Internet (Details)
    Dear Emily,
    Thank you for contacting the iTunes Music Store.
    The iTunes Music Store team answers non-technical questions about billing,
    customer accounts, downloading music, and iTunes Music Store content.
    Many questions about your iTunes software can be answered by choosing “iTunes
    and Music Store Help” from the Help menu.
    For online information, visit iTunes Support at
    <http://www.apple.com/support/itunes>.
    To access the discussion boards for iTunes and other Apple services, please
    visit
    <http://discussions.info.apple.com>.
    For support for your iPod, please visit:
    <http://www.apple.com/support/ipod/>
    If you require assistance beyond the complimentary support available online,
    please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
    is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
    may be a fee associated with the call.
    Sincerely,
    iTunes Music Store Support
    Need a quick answer?
    iTunes Music Store Customer Service:
    <http://www.apple.com/support/musicstore/ww>
    iTunes technical assistance:
    <http://www.apple.com/support/itunes/ww>
    Thank you for your response. I have tried these methods, AGAIN. None of
    them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
    worked. Has iTunes performed recent upgrades? Just viewing the discussion
    boards, it seems like a lot of people are having problems. Having paid $399
    for
    the 60GB video ipod, I need more than a generic email telling me what to do,
    when I already indicated in previous email that I followed the steps shown in
    the
    support area, which were the same instructions email to me.
    Subj: Re: Connect; Follow-up:
    Date: 1/16/2006 5:14:47 PM Pacific Standard Time
    From: [email protected]
    Sent from the Internet (Details)
    Dear Emily,
    Thank you for contacting the iTunes Music Store. Use the steps in the
    following article to troubleshoot your connection problem.
    I have been unable to connect for more than 24 hours on Windows.
    If you haven't been able to connect to the iTunes Music Store for more than a
    day—and other customers on our discussion boards aren't experiencing similar
    issues—a software or ISP configuration issue may be blocking your access to
    the iTunes Music Store.
    • Your copy of the iTunes application may be out of date.
    • If iTunes is out of date, it will not be able to connect to the
    iTunes Music Store. You can download the latest version of iTunes from our
    website: ?http://www.apple.com/itunes/download/
    • You installed a third-party anti-virus or personal firewall
    application.
    • You will need to configure your software to allow iTunes to access
    the Music Store. You can contact the software manufacturer if you have
    questions regarding configuration. Click here for more information.
    • You upgraded to Windows XP Service Pack 2.
    • Windows XP Service Pack 2, by default, enables the Windows Firewall.
    As with a third-party firewall, you will need to configure Windows Firewall
    to allow iTunes to access the Music Store. Read this document for more
    information. If you have further questions about configuring the Windows Firewall,
    contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
    • You upgraded to a high-speed or wireless Internet connection.
    • A new DSL or cable modem, or even a router, could be the culprit.
    These devices allow your computer to access the Internet at a much higher speed,
    or route your connection to multiple computers. However, they can also expose
    your computer to hackers. To help prevent this, manufacturers of these
    products often install firewalls to prevent hackers and viruses from compromising
    your system. Although this layer of protection is beneficial, there are
    occasions when a device may determine that the iTunes Music Store is a threat to the
    computer. If this is the case, you will need to configure these devices to
    allow iTunes to access the Music Store. Contact your ISP or the device
    manufacturer if you need help configuring your device.
    • You switched to a new ISP.
    • If you didn't install new networking hardware, your ISP may be
    blocking access to the iTunes Music Store. Let your ISP know about this document
    which can help your them configure their servers to allow iTunes Music Store
    traffic through.
    Sincerely,
    The iTunes Music Store team
    http://www.apple.com/support/itunes/ww/
    In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
    [email protected] writes:
    http://www.info.apple.com/kbnum/n300870
    Thank you for your quick response. I already tried the link and all
    instructions several times.
    -The following is my information:
    Sacramento, CA
    -AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
    error message)
    -The error message received is: iTunes cound not connect to the Music Store.
    Network connection was refused. Make sure your network settings are correct
    and network connection is active, then try again
    Thank you,
    Emily
    Subj: Re: Connect; Follow-up:
    Date: 1/14/2006 8:20:29 AM Pacific Standard Time
    From: [email protected]
    Sent from the Internet (Details)
    Dear Emily,
    We're sorry to hear that you can't connect to the iTunes Music Store. Your
    experience using the iTunes Music Store is very important to us, and we'll do
    everything we can to help you fix the connection issue quickly.
    This article outlines the culprits that can cause a connection issue. Please
    try these solutions:
    http://www.info.apple.com/kbnum/n300870
    We hope one of these solutions helped you resolve the connection issue. In
    the rare event that these suggestions didn't help, please reply to this email
    with the following information:
    1. Your city and state.
    2. Whether you use a high-speed Internet connection, like a cable modem or
    DSL.
    3. The name of your Internet Service Provider.
    4. The error message iTunes displayed (if any) when you tried to connect.
    5. Your approval to reset your password.
    Sincerely,
    The iTunes Music Store Team
    http://www.apple.com/support/itunes/ww/
    Customer First Name : Emily
    Customer Last Name :
    email :
    Web Order # :
    Support Subject : Connect
    Sub Issue : Can't connect
    Comments : iTunes Account Name:
    Platform : Windows XPSP1
    Error Code :
    Other Error :
    Comments:
    The error message I am receiving is "iTunes cound not connect to the Music
    Store. Network connection was refused. Make sure your network settings are
    correct and network connection is active, then try again". I have been unable to
    connect to the music store for at least 3-4 days. I have been using iTunes
    since last October, successfully. I checked all my network connections & they
    are fine. I am able to connect to AOL. I even uninstalled and reinstalled
    iTunes several times, all successfully, but I am still encountering a problem.
    Thank you.
    Emily
    Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
    Any help or suggestions as to how I should respond to the next email is helpful...
    I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
    Emily

    Emily,
    thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
    The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
    So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???

  • Can't connect to the music store - tried most everything - help!

    When I try to connect, itunes says it can't and asks me to check my internet connection. Same thing happens when I click on check for updates. Radio works fine. When I put a music CD in my PC, itunes gets the CD info. FYI, Quicktime won't go to update site or bring up launch video. Says that sever is unavailable.
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    When I try to connect, itunes says it can't and asks
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    My PC is an HP P4 2Ghz, 256M ram, XP home SP2. All
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    sure all privacy, virus and firewall programs were
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    I am able to see the html script when I go to
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    connects fine to itunes and gets the music I have
    loaded from CD's.
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    be authorized, as I have the option to unauthorize -
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    FYI - my daughter's laptop can connect to the music
    store. She is running the same OS and version of
    itunes. I set that system up and it is no different
    from my desktop.
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    Secure connection attempt to iTunes Store was unsuccessful.
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    .
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