Music store issue

can't get into music store - unknown error (-3221)? anyone else with this problem? please help need to shop!

Perhaps this will help:
iTunes for Windows: -3221 error displays when accessing iTunes Music Store
Note that this may occur with any Internet filter, not just McAfee's, so if you have another one (Norton, for instance), you may have to similarly allow iTunes and iTunesHelper the proper access.
Good luck.

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    HELP! I have tried everything...I keep receiving the following error message:
    "iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
    I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
    Subj: Re: Connect; Follow-up:
    Date: 1/19/2006 6:04:50 PM Pacific Standard Time
    From: [email protected]
    To:
    Sent from the Internet (Details)
    Dear Emily,
    Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
    We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
    If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
    http://www.info.apple.com/kbnum/n301476
    If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
    1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
    http://www.apple.com/itunes/download/
    2. Click the link below to launch the iTunes application and view the gift page.
    http://www.itunes.com/go/songcode/
    3. Click Redeem.
    4. Copy this gift code and paste it into the Redeem code entry box.
    Again, we're sorry you are still unable to connect to the store.
    First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
    http://www.apple.com/itunes/download/
    Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
    * Firewalls
    * Internet security software
    * Privacy filters
    * Web accelerators
    * Ad filters
    If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
    phobos.apple.com
    phobos.apple.com.edgesuite.net
    For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
    Sincerely,
    The iTunes Music Store Team
    http://www.apple.com/support/itunes/ww/
    Thank you for your response. I am curious to know why if iTunes does not
    answer non technical questions, why I received information when I replied to this
    email. Listed below are the previous threads providing technical information.
    Furthermore, if this is email is for billing disputes, I would like to have
    my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
    purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
    I previously sent an email requesting credit on approximately January 2,
    2006, and failed to receive a response. He never received the gift, or any
    instructions about how to download the tv show, and I do not show a credit
    appearing on my credit card. I would like to have credit for services not received.
    Please credit the following card #XXXX
    Thank you.
    Emily
    Subj: Re: Connect; Follow-up:
    Date: 1/18/2006 2:21:12 PM Pacific Standard Time
    From: [email protected]
    To:
    Sent from the Internet (Details)
    Dear Emily,
    Thank you for contacting the iTunes Music Store.
    The iTunes Music Store team answers non-technical questions about billing,
    customer accounts, downloading music, and iTunes Music Store content.
    Many questions about your iTunes software can be answered by choosing “iTunes
    and Music Store Help” from the Help menu.
    For online information, visit iTunes Support at
    <http://www.apple.com/support/itunes>.
    To access the discussion boards for iTunes and other Apple services, please
    visit
    <http://discussions.info.apple.com>.
    For support for your iPod, please visit:
    <http://www.apple.com/support/ipod/>
    If you require assistance beyond the complimentary support available online,
    please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
    is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
    may be a fee associated with the call.
    Sincerely,
    iTunes Music Store Support
    Need a quick answer?
    iTunes Music Store Customer Service:
    <http://www.apple.com/support/musicstore/ww>
    iTunes technical assistance:
    <http://www.apple.com/support/itunes/ww>
    Thank you for your response. I have tried these methods, AGAIN. None of
    them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
    worked. Has iTunes performed recent upgrades? Just viewing the discussion
    boards, it seems like a lot of people are having problems. Having paid $399
    for
    the 60GB video ipod, I need more than a generic email telling me what to do,
    when I already indicated in previous email that I followed the steps shown in
    the
    support area, which were the same instructions email to me.
    Subj: Re: Connect; Follow-up:
    Date: 1/16/2006 5:14:47 PM Pacific Standard Time
    From: [email protected]
    Sent from the Internet (Details)
    Dear Emily,
    Thank you for contacting the iTunes Music Store. Use the steps in the
    following article to troubleshoot your connection problem.
    I have been unable to connect for more than 24 hours on Windows.
    If you haven't been able to connect to the iTunes Music Store for more than a
    day—and other customers on our discussion boards aren't experiencing similar
    issues—a software or ISP configuration issue may be blocking your access to
    the iTunes Music Store.
    • Your copy of the iTunes application may be out of date.
    • If iTunes is out of date, it will not be able to connect to the
    iTunes Music Store. You can download the latest version of iTunes from our
    website: ?http://www.apple.com/itunes/download/
    • You installed a third-party anti-virus or personal firewall
    application.
    • You will need to configure your software to allow iTunes to access
    the Music Store. You can contact the software manufacturer if you have
    questions regarding configuration. Click here for more information.
    • You upgraded to Windows XP Service Pack 2.
    • Windows XP Service Pack 2, by default, enables the Windows Firewall.
    As with a third-party firewall, you will need to configure Windows Firewall
    to allow iTunes to access the Music Store. Read this document for more
    information. If you have further questions about configuring the Windows Firewall,
    contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
    • You upgraded to a high-speed or wireless Internet connection.
    • A new DSL or cable modem, or even a router, could be the culprit.
    These devices allow your computer to access the Internet at a much higher speed,
    or route your connection to multiple computers. However, they can also expose
    your computer to hackers. To help prevent this, manufacturers of these
    products often install firewalls to prevent hackers and viruses from compromising
    your system. Although this layer of protection is beneficial, there are
    occasions when a device may determine that the iTunes Music Store is a threat to the
    computer. If this is the case, you will need to configure these devices to
    allow iTunes to access the Music Store. Contact your ISP or the device
    manufacturer if you need help configuring your device.
    • You switched to a new ISP.
    • If you didn't install new networking hardware, your ISP may be
    blocking access to the iTunes Music Store. Let your ISP know about this document
    which can help your them configure their servers to allow iTunes Music Store
    traffic through.
    Sincerely,
    The iTunes Music Store team
    http://www.apple.com/support/itunes/ww/
    In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
    [email protected] writes:
    http://www.info.apple.com/kbnum/n300870
    Thank you for your quick response. I already tried the link and all
    instructions several times.
    -The following is my information:
    Sacramento, CA
    -AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
    error message)
    -The error message received is: iTunes cound not connect to the Music Store.
    Network connection was refused. Make sure your network settings are correct
    and network connection is active, then try again
    Thank you,
    Emily
    Subj: Re: Connect; Follow-up:
    Date: 1/14/2006 8:20:29 AM Pacific Standard Time
    From: [email protected]
    Sent from the Internet (Details)
    Dear Emily,
    We're sorry to hear that you can't connect to the iTunes Music Store. Your
    experience using the iTunes Music Store is very important to us, and we'll do
    everything we can to help you fix the connection issue quickly.
    This article outlines the culprits that can cause a connection issue. Please
    try these solutions:
    http://www.info.apple.com/kbnum/n300870
    We hope one of these solutions helped you resolve the connection issue. In
    the rare event that these suggestions didn't help, please reply to this email
    with the following information:
    1. Your city and state.
    2. Whether you use a high-speed Internet connection, like a cable modem or
    DSL.
    3. The name of your Internet Service Provider.
    4. The error message iTunes displayed (if any) when you tried to connect.
    5. Your approval to reset your password.
    Sincerely,
    The iTunes Music Store Team
    http://www.apple.com/support/itunes/ww/
    Customer First Name : Emily
    Customer Last Name :
    email :
    Web Order # :
    Support Subject : Connect
    Sub Issue : Can't connect
    Comments : iTunes Account Name:
    Platform : Windows XPSP1
    Error Code :
    Other Error :
    Comments:
    The error message I am receiving is "iTunes cound not connect to the Music
    Store. Network connection was refused. Make sure your network settings are
    correct and network connection is active, then try again". I have been unable to
    connect to the music store for at least 3-4 days. I have been using iTunes
    since last October, successfully. I checked all my network connections & they
    are fine. I am able to connect to AOL. I even uninstalled and reinstalled
    iTunes several times, all successfully, but I am still encountering a problem.
    Thank you.
    Emily
    Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
    Any help or suggestions as to how I should respond to the next email is helpful...
    I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
    Emily

    Emily,
    thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
    The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
    So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???

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