Music store not recognizing my apple id

i just bought a new computer- my old computer had crashed. i also bough a new ipod- a nano. i have purchased hundreds of dollars worth of music and i was hoping to put my music on my new ipod. i am not sure how to do this. but as a preliminary matter, when i try to sign on to th emusic store with my apple id- it says that my apple id has not been used with the music store. which is completely false. in fact, when i couldn't remember my password they sent it to me. i sent an email yesterday but have gotten no word- and i can't find a phone number for them. any suggestions? thanks!

Hi stephanie-dennis10, 
Welcome to the Apple Support Community!
I understand that when your Apple ID and password are not working as expected it can be very frustrating. If you are getting Apple ID or password errors it may be necessary to reset your Apple ID password. Please use the attached link for help changing your password. 
If you forgot your Apple ID password
Cheers,
Joe

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