Music Store - Unable to Browse

Since upgrading to version 6 I have been unable to browse genres in iTunes Music Store. Attempts raise a Flag stating "Could not complete the Music Store request. Check your internet connection or try again later" Well my internet connection is ok, 2mb adsl and trying again later raises the same flag.
All other aspects of the Music Store seem to be ok. Should have stayed with iTunes 5 which worked fine for me. Is anyone able to help.

This topic has been duplicated. Please post comments here:
http://discussions.apple.com/thread.jspa?threadID=637228&tstart=0
PowerBook G4 1.33 Mac OS X (10.4.1)

Similar Messages

ITunes WiFi music store - Unable to Download Song

Hi, All -
When I have tried to use the iTunes wifi music store off my home network connection it will seem to download, but it won't finish. I get a window saying "Unable to Download Song. This item will be available for download when you log in to the iTunes Store on your computer." Doesn't that kind of defeat the purpose of the whole wifi store. Why can't I download to my iPod Touch for instant gratification and enjoyment? Am I doing something incorrectly? Do I need to tweak the configuration.
Any guidance would be greatly appreciated.
Thanks.

I had this a few hours ago downloading a whole album of 14 tracks. Eventually by "tapping to retry" all of them finished downloading. Some I had to tap at least half a dozen times to finish downloading. I have previously downloaded at least a couple of dozen tracks with no problem so I think this is a problem at the store (at least the UK store) at the moment.

V40 upgrade.... Music store unable to perform oper...

HI
after i have upgraded to V40.. there has been problem with music store usage. Frequently it displays "Unable to perform operation". I have to restart it and sometimes it works fine... i think it has become too moody after my update.. jokes apart, i really need some fix since i have a hell lot of free music left for download...
any thoughts on it?
also can i use the OVI maps for navigation without getting connected to Internet? i was just curious to know about it.. may be its a noob question but i wanted to clarify and was not sure to create a new post with it

Hi....
I too have the Problem after v40 firmware upgrade...
I found a solution also....
In Music Store Go to Options > Advanced Option > Clear Cache
But the Problem Reappears when Music Store is restarted....
I can't find a Permanent Solution....

N5800 XpressMusic, Music store problem

Hello,
I have a problem with phone music store applications. After i start music store i can't login or go to main page because when i press those buttons i get error "Music store: Unable to perform operation" Tried to do hard reset and update firmware again with no help. FW: 40.0.005.
I think this problem came with this new V40 firmware or shortly after that when i lost email notification from shortcut homescreen.
Is there anything what i can do to repair music store?
Solved!
Go to Solution.

If you are convinced that it's not a network problem, then you could try a factory reset, its like the 7370 reset only a little more agressive, it will wipe everything, other than the firmware.
I believe its power off, hold down RED, Green and Camera Buttons whilst powering up to the hands logo.
Be warned though... this will put your phone to the state it would have been had it been a brand new one.

ITunes 6 and Music Store Library Browser

Did the upgrade to iTunes 6. So far so good until I accessed the Music Store. When I try to browse the Music Store using the library I get "Could not complete the Music Store request. the store may be busy. Check your internet connection and try again".
So, whats gone wrong with this then???

I upgraded to Version 6.0.1.3 a month or so ago. This is still the latest version as of today, 12/4/2005. Everything was fine until I upgraded from a dial-up ISP service to Comcast broadband.
Now I am getting the same error the you described and am completely unable to use the iTunes Music store.
Everything else on my PC works 100% fine with the upgrade. With iTunes, however I'm getting the message:
"Could not complete the Music Store Request. The store may be busy. Check your internet connection or try again later."
I purchased the AppleCare Protection Plan for iPod with the thought that Apple support would be able to offer some assistance with problems such as this.
The support technician asked me to uninstall and re-install iTunes. This was not successful. He then said that that was all the assistance he could provide and suggested that I send an e-mail to iTunes Music Store support! What a joke. Is this the best support Apple can provide throught the AppleCare Protection Plan?
Today, I heard back from iTunes support. They merely sent me a link to their website and said that going through the steps outlined there should solve the problem. I had already tried these steps unsuccessfully including the following:
1) "Your copy of the iTunes application may be out of date." Check that the version is the most current: Yes, installed version is 6.0.1.3.
2) "You may need to reset your keychain." I am using a Windows 2000 SP4 system so this does not apply.
3) "You upgraded to Windows XP Service Pack 2." I am running Windows 2000, with Service Pack 4. There is no firewall included in this release of Windows, and I have no 3rd party firewall installed.
4) "You upgraded to a high-speed or wireless Internet connection." Recently I switched from a dial-up ISP to Comcast broadband access. I have no firewall software installed on my PC. I am also not using a router with this
system that could include a firewall. Symantec anti-virus, is running on this machine. It has been installed for over a year and I have had no problem connecting to the iTunes Music store with it running.
5) "You switched to a new ISP." I contacted Comcast technical support. It is their policy NOT to block any ports. I also use the same cable modem with my laptop from work to run database and software development tools that require ports not to be blocked and have had no problems. Therefore I believe their statement is true.
From what I'm hearing on this board, this is a common problem that Apple has not addressed. If anyone has any hotfixes for this iTunes defect, please let me know.
Paul
Dell Dimension XPS Windows 2000 "Could not complete the Music Store Request. The store may be busy..."
Dell Dimension XPS Windows 2000

Itunes crash when browsing Music Store

I wonder if anybody can help me. iTunes tends to crash when I'm browsing the music store. It very happens often. I tried trashing the preferences and doing the disk utility according to the guys from the genius bar, but it still persist. I appreciate any help on this. Thanks.

Me too, but I'm afraid that I don't have anything worthwhile to add to the discussion. It's been going on for months and no one seems to want to acknowledge the problem. iTunes works fine as long as I don't try to send Apple any money, so I guess it's their loss except that it means I have to travel to a physical store to buy CDs on plastic optical media.

I AM UNABLE TO SIGN IN TO THE NOKIA MUSIC STORE ON...

i am unable to sign in to the nokia music store on my computer... everytime i click 'sign up' it will load a page saying i must check the internet connection or try again later. also, i cant get the licenses for the tracks which i have downloaded from my phone... it says that i must check my internet connection in the licensing window!!! BTW i have tried tons of methods to fix this, including deleting the .db data file in the computer, reinstalling ovi player, and typing a command to go to the specific country's store, but nothing seems to be working!!! someone please help me quickly; my CWM membership will expire on the 25th of december, and i am from south africa... thanks

no i havent contacted ovi yet.. i was hoping to find help here first

Unable to access Music Store w/ new v.7

I am unable to get into the Music Store since I've updated to the new versions of Quick Time and iTunes.

Hey Pat Vandale,
The diagnostics will show where the connection is failing.
If your running the built-in Windows firewall this article: http://docs.info.apple.com/article.html?artnum=304082 will show you how to give iTunes access to the Internet.
Jason
MBP 2.0, 2GB ram Mac OS X (10.4.7)

Unable to access music store.

since the 18/2/12 I have been unable to access the music store from my itunes main page. Downloads are still automatically downloaded and my ipod and iphone both sync fine. The problems start when either I try to manually try entering the store or put in a cd which will eventually import into the library after it tells me that the disc information could not be found online and the gracenote library could not be accessed. Could someone help as I have tried everything I can think of including reinstalling itunes, turning off firewalls (which have been configured to allow itunes through).
All help and further suggestions would be greatly appreciated.
thankyou in anticipation

Lots of people are having this access problem as a quick read of the forum will reveal.
Yesterday I reset my router and the problem disappeared. This morning I noticed the problem was back again. Once more I reset my router and once again the music store is accessed normally, but I wonder for how long.
Another point I noticed was that after the router reset i-tunes would not load at all until my PC was rebooted.
It's all very curcious and rather odd Apple is not getting to grips with the problem. Is it a time issue, connected with us now being GMT+1???
Very odd!
Mark

Disabling web browsing and Wifi Itunes music store

We're thinking of getting a iPod touch for the kids for xmas and I'm wondering if there is a way to disable web browsing and iTunes wifi access, since I understand there are no parental controls available on the touch. Thanks

yes there is no way to disable this icons, and the only way to do this is to put a password on your wireless router settings, this way they don't know the password and that they can not access the safari, youtube, and the wi-fi itunes music store.

The itunes music store is unable to process purchases at this time.

Any body getting this message b/c it is really frustrating when i want to buy mausic and this message pops up. everything is current and up2date. i got an e-mail from i-tunes telling me that the problem has been fixed, so i went to buy some songs today and the message came up again. what 2 do? "The itunes music store is unable to process purchases at this time. Credit card processing is temporarily unavailable."

I have the same problem, too. I was using paypal, but switched my account from paypal to mastercard, still no go. I can't believe there is no phone or web chat help from apple. Hope they choke to death on their iPod Nano profits. HIRE CUSTOMER SERVICE REPS AND TAKE CARE OF YOUR CURRENT, PAYING CUSTOMERS. There are alternatives out there...

Need help Please.unable to connect to the music store

I click the song to buy and put in my password.i get this error message.itunes could not connect to the music store. a secure connection could not be established.
check that your computers date and time is correct.then try again.
any help would be appreciated
Thanks
Spaceace08

A BIG thanks to the forum.i can finally download from the music store.The date on my netzo was in the wrong time zone and in internet options SSL3.0 was not checked.i must have a virus or the kids went in and changed things.
Thank you again
Spaceace08

Unable to download album art present in the iTunes music store

I'm having a rather odd issue after moving my iTunes music folder to a new partition. It manifests itself as the inability to download artwork for certain albums that are available for purchase in the iTunes store, even though a short time ago the same covers were easily downloadable.
I'm 90% sure that this isn't an issue with the file tags, as these seem to mirror those present on the music store.
Any solution would be welcomed.
I'm using iTunes version 7.3.2.6

Are you saying that you can download album art for some albums in the iTunes store but not others?
If there was some general problem with the way you have iTunes set up or your connection, I would have expected you to have a problem with all album art. My first thought is that a problem with the tags seems most likely. The artist name and album name must be exactly right, other fields don't seem to matter. Have you checked for things like extraineous spaces?
iTunes album art is stored in the Album Artwork folder which is in your iTunes folder.

What is a "browser redirect" ? Why can't I access the music store?

Hi,
I just posted a message about not being able to access the music store. I said reconnect when I mean redirect.
Does anyone know what's going on and why I can't I access the music store? I was able to get on 3 days ago. Thanks to all who can tell me something.
This is REALLY starting to irritate me.
Saradonna

I am also becoming very frustrated. I am new to this forum but after spending the better part of my day off trying to figure out how to make this work I have hit the wall. It strikes me that this should be much easier to access considering that we are looking to spend money. Does apple not want my money? I have tried everything that was recommended in all the sites I have been directed to, to no avail. I am not a computer whiz, so I need specific and simple answers as to how to fix this. I have never been able to access the music store, and each time I try I get the white screen, and a perpetual connection bar. I then have to close iTunes, and reboot my computer to be able to access it again. HELP ME PLEASE!!!
hp Windows XP service pack 2

Cannot access "browse music store" HELP!!

trying to look for a particular song, as i don't know the singer. i can type in to "search music store" but will not let me click on "search music store" WHY? its driving me mad! i have used it before!

...because you don't click where it says "search music store." You press "enter" or "return" on your keyboard.

Music Store - Unable to Browse

Similar Messages

Maybe you are looking for