Music store wont connect
All of a sudden these past 4 days my Itunes Music store does not load. The erroe comes up that it cannot connect. Whats wrong? I use Mozilla Firefox and i odnt use internet explorer becuase it was so messed up that it doesnt even work anymore?
could it be a problem with Internet Explorer?
Thanks,
Matias
Likely, yes. iTunes relies on settings controlled in IE. You many need to use IE's "reset" command to repair it's settings.
Similar Messages
-
downloaded itunes 7.0.1 and now my music store wont open. what do i do (in simple words please)?
dont know Windows XPwhat error message are you getting?
-
Itunes store wont connect to the internet?
Itunes wont connect to the itunes store. The error message it gives me says "Itunes could not connect to the iTunes store, make sure your network is active and try again." I can use the internet fine, and all programs can connect but itunes. I have the most recent version of itunes. Also the weather widget wont update or connect to the internet. I'd greatly appreciate any help! This is stumping me and just leaves me frustrated
Same problem here! Except--for reasons I won't go into--I use a VERY OLD version of itunes (6.0.1) and I don't ever want to update it. (I would use iTunes 4.0 if I could find it!) It's always worked fine until 11/01/2010. My Mac is a Powerbook G4 running osx 10.4 (Tiger) and I don't wish to update the os either. ADVICE>> Whatever you do, DON'T SIGN OUT OF YOUR iTunes ACCOUNT if you are still signed in. It won't let me sign back in. Of course, that means that I have lost the ability to play some 200 songs. And of the 200 or so iTunes I purchased from the iTunes store, I bought most of them with this laptop! At least on my Mac Mini, I stayed signed in so the songs still play, though I can't connect to the store with the mini either. Luckily, I backed them up to another (Windows) computer which can still connect to my account, so I will burn 10 or so CDs and re-load, re-title and load back into this laptop. Thanks a crapload Apple! I will never, ever buy anything from the itunes store again. With Amazon mp3s, CD Universe mp3s and even Walmart mp3s, you don't have to deal with this crap! Enough with this "Protected AAC" BS. If I buy a song, IT'S MINE! Not just on 5 computers (I have 5 desktops and 2 laptops--and that's just at home!) I'd rather rip from cd, vinyl and reel tapes than deal with all this! Crap and BS wasn't my first choice of words either!
-
itunes opens with no problem but when i click the music store tab it say the connection has timed out. Ive reset my system, Restarted my computer and turned off my install sheild... pls help
systemax Windows XP laptopIve had the same problem for months. Nobody at apple seems to be able to help. (geniuses?) One of the postings suggested adding a # to one of the files in My Computer. I tried it, and it still didn't work.
Very frustrated! -
I-tunes store wont connect after downloading I-tunes 7.5
After I downloaded Itunes 7.5 the store wont load. Everything else works fine. When I click i-tunes store it just is a blank page with grey letters saying I-tunes store. There is no error messages.
Try updating any security software you may have, or experiment with disabling it completely. If this isn't an option, make sure you have it configured for iTunes:
http://support.apple.com/kb/index?page=answerlink&url=http%3A%2F%2Fdocs.info.app le.com%2Farticle.html%3Fartnum%3D106439%23top&answerid=16777228
http://support.apple.com/kb/index?page=answerlink&url=http%3A%2F%2Fdocs.info.app le.com%2Farticle.html%3Fartnum%3D304082%23top&answerid=16777219
http://support.apple.com/kb/index?page=answerlink&url=http%3A%2F%2Fdocs.info.app le.com%2Farticle.html%3Fartnum%3D305484%23top&answerid=16777225 -
Itunes store wont connect to the internet (error -3221 comes out)
my itunes store doesnt work i tried everything
restarting
reintalling
cheked the fire wall
and checked internet connection and its all working fine except itunes store
plx help =/
HERES THE DIAGNOSE I DID TO CHECK THE INTERNET CONNECTIVITY & FIREWALL
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
McAfee Personal Firewall is installed.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.My Itunes will connect, show the store, and let you browse, but when you try to make a purchase. It says "We could not complete your Itunes store request. The requested resource was not found. -- There was an error in the Itunes Store. Please try again later."
I"m really hoping this is a matinence thing on their end, and that it will be working in a couple of hours or less. -
Itunes store wont connect to internet
When i click in the Itunes Store it says " Itunes could not connect to the itunes store. An unknown error occured (11333)." Then it says "Make sure your newtowrk conneciton is active and try again."
What do i do???im having this problem rite now as well.. i just got my iPod touch and none of my album artworks were coming up.. turns out you need the Itune store to do that; so I go to the iTunes store and it won't connect, saying i should check my network... My internet has nothing wrong with it, I don't have any additional firewalls or anything like that, Windows Firewall is disabled, and has iTunes as an exception neways.. This is seriously annoying, I did all of the things the above link asked me to do and none of it worked... this is really an annoying problem and if someone has any info they could share it would help a BUNCH. thanks..
-
ITunes store wont connect to internet! Checked Everywhere! No Solution!
Basically, thats my problem. CANT CONNECT TO THE INTERNET! I tried everything. the flush dns thing and pop-up thing. I hev norton and the setting are fixed so it allows itunes. firewall if turned off. anything else i need to try? i really need this. i just bought a new ipod nano and i want to download songs. i can connect to internet fine and everything. I hev a dell inspiron E1505 laptop and internet is wireless. yes, i tried w/o wireless too. no use. HELP! i hev itunes 8.02 or something. the latest one.
Chyna26 , one thing that has helped a lot of folks using Norton is to take itunes out of the list of allowed programs. Save those Norton settings.
Then go back in and re-add itunes and itunes helper.
For some reason, Norton has been showing itunes as allowed, but it really isn't. So removing it and adding it back fixes the problem.
If that doesn't help, try posting your network diagnostics from itunes help. -
ITunes Music Store will not allow me to connect
I have been trying to connect to the music store since I got my iPod last week. I have been using iTunes for a long time and I have always been able to connect to the store. When I installed the new software that came with my iTunes the store stopped working. I have stopped all anti virus, firewalls, security and anything else that has been recommended in other posts. I opened windows/system32/drivers and that was not the problem. I contacted apple and they gave me troubleshooting problems that didn't work, as I've tried them a million times. I also pinged phobos.apple.com and it says connection timed out 4 times and said information lost. So I don't know what else to do. I have windows xp with sevice pack 2 (which had been ruled out as the problem, I gurantee it), norton security (not the problem, I've disabled it and iTunes is allowed, nor is windows firewall the problem) and I can connect to the internet. The specific error message I am getting is iTunes cannot connect to the music store, network connection has been reset. make sure your network connections are active and try again. I just got a giftcard and I want to use it....any suggestions that aren't already all over every thread in the discussions?
Thanks a lot!I would first check your firewall settings, as well as your security software to make sure they are not blocking the Store connection.
-
HELP! I have tried everything...I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
Subj: Re: Connect; Follow-up:
Date: 1/19/2006 6:04:50 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
http://www.info.apple.com/kbnum/n301476
If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
http://www.apple.com/itunes/download/
2. Click the link below to launch the iTunes application and view the gift page.
http://www.itunes.com/go/songcode/
3. Click Redeem.
4. Copy this gift code and paste it into the Redeem code entry box.
Again, we're sorry you are still unable to connect to the store.
First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
http://www.apple.com/itunes/download/
Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
* Firewalls
* Internet security software
* Privacy filters
* Web accelerators
* Ad filters
If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Thank you for your response. I am curious to know why if iTunes does not
answer non technical questions, why I received information when I replied to this
email. Listed below are the previous threads providing technical information.
Furthermore, if this is email is for billing disputes, I would like to have
my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
I previously sent an email requesting credit on approximately January 2,
2006, and failed to receive a response. He never received the gift, or any
instructions about how to download the tv show, and I do not show a credit
appearing on my credit card. I would like to have credit for services not received.
Please credit the following card #XXXX
Thank you.
Emily
Subj: Re: Connect; Follow-up:
Date: 1/18/2006 2:21:12 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store.
The iTunes Music Store team answers non-technical questions about billing,
customer accounts, downloading music, and iTunes Music Store content.
Many questions about your iTunes software can be answered by choosing “iTunes
and Music Store Help” from the Help menu.
For online information, visit iTunes Support at
<http://www.apple.com/support/itunes>.
To access the discussion boards for iTunes and other Apple services, please
visit
<http://discussions.info.apple.com>.
For support for your iPod, please visit:
<http://www.apple.com/support/ipod/>
If you require assistance beyond the complimentary support available online,
please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
may be a fee associated with the call.
Sincerely,
iTunes Music Store Support
Need a quick answer?
iTunes Music Store Customer Service:
<http://www.apple.com/support/musicstore/ww>
iTunes technical assistance:
<http://www.apple.com/support/itunes/ww>
Thank you for your response. I have tried these methods, AGAIN. None of
them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
worked. Has iTunes performed recent upgrades? Just viewing the discussion
boards, it seems like a lot of people are having problems. Having paid $399
for
the 60GB video ipod, I need more than a generic email telling me what to do,
when I already indicated in previous email that I followed the steps shown in
the
support area, which were the same instructions email to me.
Subj: Re: Connect; Follow-up:
Date: 1/16/2006 5:14:47 PM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. Use the steps in the
following article to troubleshoot your connection problem.
I have been unable to connect for more than 24 hours on Windows.
If you haven't been able to connect to the iTunes Music Store for more than a
day—and other customers on our discussion boards aren't experiencing similar
issues—a software or ISP configuration issue may be blocking your access to
the iTunes Music Store.
• Your copy of the iTunes application may be out of date.
• If iTunes is out of date, it will not be able to connect to the
iTunes Music Store. You can download the latest version of iTunes from our
website: ?http://www.apple.com/itunes/download/
• You installed a third-party anti-virus or personal firewall
application.
• You will need to configure your software to allow iTunes to access
the Music Store. You can contact the software manufacturer if you have
questions regarding configuration. Click here for more information.
• You upgraded to Windows XP Service Pack 2.
• Windows XP Service Pack 2, by default, enables the Windows Firewall.
As with a third-party firewall, you will need to configure Windows Firewall
to allow iTunes to access the Music Store. Read this document for more
information. If you have further questions about configuring the Windows Firewall,
contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
• You upgraded to a high-speed or wireless Internet connection.
• A new DSL or cable modem, or even a router, could be the culprit.
These devices allow your computer to access the Internet at a much higher speed,
or route your connection to multiple computers. However, they can also expose
your computer to hackers. To help prevent this, manufacturers of these
products often install firewalls to prevent hackers and viruses from compromising
your system. Although this layer of protection is beneficial, there are
occasions when a device may determine that the iTunes Music Store is a threat to the
computer. If this is the case, you will need to configure these devices to
allow iTunes to access the Music Store. Contact your ISP or the device
manufacturer if you need help configuring your device.
• You switched to a new ISP.
• If you didn't install new networking hardware, your ISP may be
blocking access to the iTunes Music Store. Let your ISP know about this document
which can help your them configure their servers to allow iTunes Music Store
traffic through.
Sincerely,
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
[email protected] writes:
http://www.info.apple.com/kbnum/n300870
Thank you for your quick response. I already tried the link and all
instructions several times.
-The following is my information:
Sacramento, CA
-AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
error message)
-The error message received is: iTunes cound not connect to the Music Store.
Network connection was refused. Make sure your network settings are correct
and network connection is active, then try again
Thank you,
Emily
Subj: Re: Connect; Follow-up:
Date: 1/14/2006 8:20:29 AM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
We're sorry to hear that you can't connect to the iTunes Music Store. Your
experience using the iTunes Music Store is very important to us, and we'll do
everything we can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please
try these solutions:
http://www.info.apple.com/kbnum/n300870
We hope one of these solutions helped you resolve the connection issue. In
the rare event that these suggestions didn't help, please reply to this email
with the following information:
1. Your city and state.
2. Whether you use a high-speed Internet connection, like a cable modem or
DSL.
3. The name of your Internet Service Provider.
4. The error message iTunes displayed (if any) when you tried to connect.
5. Your approval to reset your password.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Customer First Name : Emily
Customer Last Name :
email :
Web Order # :
Support Subject : Connect
Sub Issue : Can't connect
Comments : iTunes Account Name:
Platform : Windows XPSP1
Error Code :
Other Error :
Comments:
The error message I am receiving is "iTunes cound not connect to the Music
Store. Network connection was refused. Make sure your network settings are
correct and network connection is active, then try again". I have been unable to
connect to the music store for at least 3-4 days. I have been using iTunes
since last October, successfully. I checked all my network connections & they
are fine. I am able to connect to AOL. I even uninstalled and reinstalled
iTunes several times, all successfully, but I am still encountering a problem.
Thank you.
Emily
Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
Any help or suggestions as to how I should respond to the next email is helpful...
I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
EmilyEmily,
thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ??? -
Itunes won't connect to Music Store.
FYI - Possible solution to Can't connect to network.
I had this problem and I uninstalled itunes and had an old copy laying around and I reinstalled the older version and then did the 'msconfig fix' (disable all services and then add a service one by one. It worked and I could connect to music store. Connected to the latest itunes version 6.0.something or other and I can now connect to music and Apple can now suck every loose penny I have.
p3.2ghz 512mb ram Windows XP Pro Never fast enoughThis relates to an ongoing problem that Apple seems to be ignoring. I have been unable to make purchases for over a week now.
-
hi there,
me and my girlfiend just got an ipad 2 and were trying to register it but itunes will not connect to the store, i have run diagnostics and the internet has come up green, itunes connectivity as yellow and secure connection as red. i belive this is due to us running our internet off a tethered phone (htc desire) using tmobile as the provider ( the ports must need to be open) we havent got a dsl or cable line and the internet off the phone works fine for everything else..
i may be wrong about the ports but can someone please shed some light on why the store wont connect? seems strange that everything else works except itunes store and we cant even use the ipad yet as its saying it needs to connect to store, has anyone else encountered this problem? please help.
tazhi there,
me and my girlfiend just got an ipad 2 and were trying to register it but itunes will not connect to the store, i have run diagnostics and the internet has come up green, itunes connectivity as yellow and secure connection as red. i belive this is due to us running our internet off a tethered phone (htc desire) using tmobile as the provider ( the ports must need to be open) we havent got a dsl or cable line and the internet off the phone works fine for everything else..
i may be wrong about the ports but can someone please shed some light on why the store wont connect? seems strange that everything else works except itunes store and we cant even use the ipad yet as its saying it needs to connect to store, has anyone else encountered this problem? please help.
taz -
I just upgraded my itunes to 7.4.2 and the itunes store wont connect. it says unknown error 11333. i went on the support help and i upgraded my windows also and did a scan but nothing changed. im not all that great with computers either can someone please help thank you
i have the same problem, i've tried completely uninstalling both itunes and quick time and nothing has changed i try to open itunes it looks like its about to open and...nothing please help i need musi in my life
-
Mac mini iTunes crashes when music store accessess anything but music
My Mac Mini crashes whenever I try to access anything but music from the iMusic store. I can play song previews fine. However, once I try to access video or podcasts, iMusic will crash. iMusic then continues to crash as soon as the music store is connected. If I remove my iTunes Library and iTunes Music Library.xml files it reverts to the original symptoms.
iTunes always crashes at the same exact traceback statement,
here are the last few traceback lines:
PID: 4320
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNINVALIDADDRESS (0x0001) at 0x7636d08c
Thread 0 Crashed:
0 ATS 0x9029b130 MorphTableGetSubtableInfo + 20
1 ATS 0x9029af98 ProcessSingleMorphRun + 104
2 ATS 0x9029ae18 ProcessMorphActionList + 184
3 ATS 0x9029a918 ProcessMorxecutorRun + 220
4 ATS 0x9029a198 ApplyMorph + 172
I have the following subsystems installed
Binary Images Description:
0x1000 - 0x6fffff com.apple.iTunes 6.0.4 /Applications/iTunes.app/Contents/MacOS/iTunes
0xe9d000 - 0xf06fff com.apple.AppleIntermediateCodec 1.0.1 (124) /Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInterme diateCodec
0xf1b000 - 0xf94fff com.apple.applepixletvideo 1.2.5 (1.2d5) /System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePixlet Video
0x1808000 - 0x19e3fff net.telestream.wmv.import 2.0.2.10 /Library/QuickTime/Flip4Mac WMV Import.component/Contents/MacOS/Flip4Mac WMV Import
0x30c9000 - 0x30cafff com.apple.aoa.halplugin 2.5.6 (2.5.6b5) /System/Library/Extensions/IOAudioFamily.kext/Contents/PlugIns/AOAHALPlugin.bun dle/Contents/MacOS/AOAHALPlugin
0x4ce5000 - 0x4dc4fff com.apple.audio.codecs.Components 1.4.3 /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
0x5799000 - 0x579bfff com.apple.textencoding.unicode 2.0 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x583d000 - 0x5843fff com.apple.DictionaryServiceComponent 1.0.0 /System/Library/Components/DictionaryService.component/Contents/MacOS/Dictionar yService
0x8fd50000 - 0x8fd8dfff com.apple.QuickTimeFireWireDV.component 7.1.1 /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim e .....
As soon as I get finished indexing the java keywords from the latest developer doc download, I will remove Flip4Mac and let the message board know what happens.
mac powerPC mini Mac OS X (10.4.6)
mac powerPC mini Mac OS X (10.4.6)No change after flip4mac was removed, iMusic still crashing. After further observation it was noticed that all I had to do was to click on the subject headings on the far left (trailers/podcasts/etc) to get iMusic to crash.
-
My iTunes Music Store Won't Work
My iTunes music store won't work. Ever since I tried upgrading my iTunes, the music store cannot connect. I don't think it is the iTunes itself because I have talked to people and theirs is working fine. Mine worked until I tried to update it. I tried to re-upgrade it but it still won't work.
It's working for me now. If it's working for you too then ignore the next step else go ahead and give it a try.
I uninstalled quick time and then itunes.
Restarted the machine and re-installed the latest update.
This works! Good luck.
Wipro Windows 2000
Maybe you are looking for
-
How to block unchecking of a check box in a JTable
i have a JTable. Its 1st column is a check box. i want for the first two rows user can not de-select the check box. How i will do it ?
-
Help needed in understanding the code.
Hi All, I am just trying to understand the Java code in one Self Serice page. However, I am having tough in understanding the CO code. In the prosessRequest class, I have the below code. oapagecontext.putTransactionValue("AddAssignmentInsertRowFlag",
-
I can't change the maximum number of calls and busy in 8941
Hi Experts, I have 8941 model with Camera and I can't make a second call, I tried to change the maximum number of calls, but I couldn't change it's 3 just by default, Is there any way to solve this issue? Thanks Mohammad Saeed
-
Is there any way to make my ipad require my pin before shutting down?
Any way I can change the default "slide to power off" to my pass code? If not then why not haha....
-
Oracle Application Server 10.1.3.1
Hi all, I'm trying to install Oracle Application Server on Red Hat Enterprise Linux 5, when I launch the "runInstaller" script, I get a message saying that Red Hat Linux is supporter only till version 4. Is there any version of OAS that supports RHEL