Music Syncs, but won't play

When I sync my iTunes to my iPhone, a lot of my music gets synced, but the name of the songs are grey and aren't able to be played. The titles and album covers are there, but it's as if the audio file itself wasn't synced. Anyone else having this issue?

Uncheck the music in iTunes and then sync your phone, thus removing all music from your phone. When finished, eject your phone from iTunes and perform a reset:
Press the sleep/wake button & home button at the same time, keep pressing until you see the Apple logo, then release(ignore the slide to power off).
Then, connect your phone to iTunes & sync your music back. See if this fixes the issue.

Similar Messages

'Music' displays but won't play. Settings appear correct and iPhone is selected for output. Startup screen intermittently displays with the lower pause/play volume bar for no clear reason..... developed at the same time as play failure. Ideas????

'Music' displays but won't play. Settings appear correct and iPhone (3G) is selected for output. Startup screen intermittently displays with the lower pause/play volume bar for no clear reason..... developed at the same time as play failure. Ideas????

Thank you for the replies.
Appearane of 'Music' functions (I>> > II <<I, plus volume slider) on the lock/log in screen (when first turning on the iPhone) thus far seems without pattern, i.e. regardless of which if any applications are up in the background, and indeed even when all have been quit.
All visual aspects of 'Music' appear normal after launch including the title scroll across the top in vertical mode. However, while pressing play (>) converts the play (>) icon to pause (II), selected song does not play and the elapsed time bar (upper end between the track count and the repeat/shuffle icons) remains stationary at 0:00 or at any point to which it is dragged. When using home sharing this same problem persists regardless of what output is selected.
Hope that may prompt a thought somewhere.

Songs are syncing, but won't play.

I've seen a few other threads of people having the same problems, but nobody is offering suggestions or fixes.
I've got a 4th Gen Nano that will download and sync all of my music, but some of it just won't play. The cover art will come up, along with the time-bar, then it'll sit and think about it for four or five seconds... then skip to the next song. It seems to be songs from the same albums that are affected.
Yes, I've reset and restored the iPod. Yes, I've taken all of my music out of iTunes, and put it back again. I've even deleted iTunes, and reinstalled it; then tried iTunes on a different computer. Nothing.
What makes this so annoying is that I KNOW it's the something on Apple's end with this iPod that's faulty, because these songs play on my PC (Musicmatch Jukebox), my PSP, my Macbook (on iTunes), on my iPod Nano 3rd gen, iPod Video, and iPhone. This is the ONLY device I've ever had this issue with, yet Apple keeps insisting that there's something wrong with my files, or that they are authorized or formatted properly, or something.
Anyone got any help on this one? =(

Ok I figured out something that fixed the problem I was having and you (TuxedoCartman) are having I think.
ctrl click all the songs that are giving you this problem, right click one when they're all selected and click "Create AAC version" I think it was, either create or convert.
Once I did that I deleted the original copies of the songs from the folders outside of the itunes library folder. Back in iTunes, click file and then show duplicates. Skip through everything in there and then delete any that have an exclimation before them. After that, I did the restore iPod stuff again.
All the songs that were doing this to me now play just fine. Hope this helps

Music Loaded but Won't Play

I have a 160GB iPod and a lot of music on iTunes (approximately 31,000 tracks using 147GBs). The music comes from several sources -- iTunes purchases, CD rips, e-Music, Amazon.com, and other downloads. My problem is that when I sync the iPod (attempting to load all my music on it) and eject it, the iPod indicates that it is holding only a portion of the music in iTunes (e.g., 23,274 tracks) and won't play any of them. When I try to use Coverflow on the iPod, it doesn't respond. If I hit play on the Artist or Album list the iPod reads No Artist/Album. The Search feature is unable to locate any tracks on the iPod. If I try to load only a portion of my music (e.g., all music by bands whose names begin with the letters A through O), I can load and play the music on the iPod. Of course this isn't why I bought the 160GB iPod -- I wanted to load all my music. I have tried this with 4 new 160GB iPods with the same results. So I spent a considerable amount of time trying to clean up my music files by converting them to AAC hoping this would correct any conflicts or corrupted files. It doesn't seem to have helped and no one at Apple Support has any ideas. Has anyone experienced this problem or have suggestions?

Well, my first thought is your iPod is full. Remember, though it is called a 160GB iPod, this means 160 billion bytes. This translates to approximately 149GB (as computed by the iPod or any other computer). If you account for overhead such as album art, games, operating system, library database, etc., the iPod may just be filling up prior to completion. I do not know what happens in such a case.
And the reason for the discrepancy - hard drive manufacturers use Base10 when marketing their wares; computers (PCs, Macs, whatever) use Base2 when computing drive size (or memory size, for that matter). So, 160 billion is (10^9)*160. However, the computer computes 160GB as (2^30)*160 (or a little over 171 billion bytes). Designating GB as 1 billion bytes has been standard marketing for the past 20 years.

Songs sync but won't play.

I have an iPhone 4s. When I sync my music, not all of the songs transfer. Some of the ones that do won't play. They have a red circle with a red square in the middle beside the title. How do I fix this?

You are not addressing Apple here. We are all just users like yourself.
Delete the songs and redownload by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If still problems contact iTunes.
Contact iTunes

Music scrolling but won't play

The music I bought on Itunes won't play and it just keeps scrolling through as if I am hitting the next button. How do I fix this?

Well, my first thought is your iPod is full. Remember, though it is called a 160GB iPod, this means 160 billion bytes. This translates to approximately 149GB (as computed by the iPod or any other computer). If you account for overhead such as album art, games, operating system, library database, etc., the iPod may just be filling up prior to completion. I do not know what happens in such a case.
And the reason for the discrepancy - hard drive manufacturers use Base10 when marketing their wares; computers (PCs, Macs, whatever) use Base2 when computing drive size (or memory size, for that matter). So, 160 billion is (10^9)*160. However, the computer computes 160GB as (2^30)*160 (or a little over 171 billion bytes). Designating GB as 1 billion bytes has been standard marketing for the past 20 years.

I previoulsy have adding many CD to my iTunes music library and then synched them with my iPhone so that I have all music in both places. And I could the CDs in iTunes or iPhone with no problems. Recently, my iTunes "sees" the music but won't play it. Why

I have added many CD to my iTunes music library and then synched them with my iPhone so that I have all music in both places. Then I could the play them in iTunes or iPhone with no problems. Recently, my iTunes "sees" the music library but won't play any of it becuase "the original could not be found". If I attach my iPhone, then it pays them through the iPhone, but still not through the library in iTunes. How can I get the music library on my iPhone to transfer (i.e. restore it) to iTunes? I have iPhone 4S but have not upgraded to the iOS 6, and have not had any problems until last week. Help! Thanks.

Check the manual for whatever backup program you used, or, if you just copied the files over, copy them that.
How to restore data to your PC is outside the scope of these forums.

Ipod 5th gen, video 30bg, will sync/restore, won't play

I am running Windows 7, with all updates (as of 3/14/2014) have itunes 11.1.5.5 showing no available updates. When I plug into the USB port, the ipod gets recognized, Itunes starts. I can see the files on the ipod. I have reset the ipod and restored. Same problem. When I drill down to the actual file I want to listen to, it doesn't play. On the screen the icon changes from pause to the arrow for play, the index line never advances. You can hit the select button, use the scroll wheel to advance through the file, and hit play again, but no noise. There isn't noise if in the dock (which other ipods and iphones work with in the house) there is no noise if the headphones are plugged in. i was thinking harddrive, so I replaced it. couldn't get the new one to function. When the new harddrive was in the unhappy face would come up. I could force into disk mode, in hopes of restoring it, but in disk mode, neither windows and hence itunes would recognize it as an ipod. I put the old hard drive back in thinking maybe I damaged the cable, but it came right up, but with the same problem, it won't play the sounds... I replaced the Zif cable just in case, still the same...
i've sure seen lots of Ipod 5th gen video for sale on Ebay, compared to the 4th that I had, which I broke the scroll wheel cable on, but never had such problems with it. Any thoughts out there from someone who might know what it's doing? It seems weird that it loads the music files, and deletes the music files but won't play them. The only other thing I can think of perhaps is the battery too low to spin the hard drive up to play? It does seem to be a very small (physically) battery compared to the 4th gen... but it is thicker...
When I got it it was doing the low power thing, so I did all the steps to re-charge, and restore, but it won't play the files... Thanks for any thoughts!
Jesse

It sound like you did some good troubleshooting. Thanks for providing the details. I don't think a problem like this is related to the battery.
With a 5th gen iPod (early version) that has a 30GB hard drive, it may have problems using a larger capacity hard drive. That may explain the different problem you had when you replaced the hard drive, if you changed the capacity.
Try the following test. Do another Restore from the iPod's Summary screen in iTunes. At the end of the Restore process, choose NOT to sync anything automatically.
Go to the iTunes Store and download a free song. You can find the current free songs by clicking Free on iTunes under QUICK LINKS, on the iTunes Store Home screen.
Manually load that ONE song on the iPod. Disconnect iPod and try to play that one song. Does this same problem occur?

My ipod nano 5th gen is still making the clicking noise but won't play music and the screen is black what's wrong?!my ipod nano 5th gen is still making the clicking noise but won't play music and the screen is black what's wrong?!

my ipod nano 5th gen is still making the clicking noise but won't play music and the screen is black what's wrong?!

Downloading past purchases from the App Store, iBookstore, and iTunes Storehttp://support.apple.com/kb/HT2519
Message was edited by: michael08081

Album uploaded to Itunes match, plays on computer but won't play on ipod, no cloud symbol next to songs. Press play on 1 track and it skips through the album without playing. I've tried deleting the album from PC and downloading again from match and even

Album uploaded to Itunes match, plays on computer but won't play on ipod, no cloud symbol next to songs. Press play on 1 track and it skips through the album without playing. I've tried deleting the album from PC and downloading again from match and even after syncing the album won't play on the ipod
iPod touch, iOS 6.1

I've just connected the ipod to my computer and checked the music on the iPod. The album that I am having trouble with shows an exclamation symbol next to it. I've tried deleting the album from iTunes and re downloading it then syncing but it doesn't appear to affect the information shown the iPod. The album neither deletes nor updates.

When I ask Siri to play a song it goes to the song but won't play the song

when I ask Siri to play a song it goes to the song but won't play the song. The song shows when I open the music app, but the bar does not move and there is no sound. Even if I hit pause then play nothing happens. If I go back to the playlists and select another playlist or song then music plays.

After doing and changing EVERYTHING on that page, I ended up re-installing Quicktime by itself and finally that solved the problem. Thank you for the advice page though, it had a lot of good information on it that related to my problem.
- Jason

I purchased a song on my iMac on iTunes and it plays on that but won't play on my macbook even though both computers are authorized under the same iTunes account. how do I fix this?

I purchased a song on my iMac on iTunes and it plays on that but won't play on my macbook even though both computers are authorized under the same iTunes account. It says that i have to authorize my macbook and sign into iTunes, but then says its already authorized. How do I fix this?

Hi stuartbonk,
Welcome to the Support Communities! Here are some steps you can try if you keep getting asked to authorize your MacBook for iTunes:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases - Apple Support
http://support.apple.com/en-us/HT203160
If you authorize your computer to play your iTunes Store purchases, but you can't play them and iTunes keeps prompting you to authorize, try these suggestions.
Authorize your purchases from an administrator account
To authorize your purchases from an administrator account, follow these steps:
Log in to the administrator account.
Note: If you don't have access to an administrator password, you'll need to contact the administrator of this computer. If this is a work computer, this may be your IT department.
Make sure you have the latest version of iTunes installed. You can download the latest version free.
Choose Store > Authorize Computer.
Enter your iTunes account name and password.
Note: If you have multiple accounts, you'll need to log in to the iTunes Store and authorize each account separately.
Quit iTunes.
After you've authorized your computer on your administrator account, you'll need to log out and log back in to the user account you'd like to play your purchases from. Once you're logged back in, simply open iTunes, select an iTunes Store purchase in your library, and click Play. The item should begin to play.Authorize using the correct account name
The items you're trying to play might have been purchased using a different iTunes Store account. To determine which account was used to purchase an item, follow these steps:
Select a purchased song in your library and choose File > Get Info.
Click the Summary tab. Note the Account Name that appears in the list. This is the account name (Apple ID) you'll need to use when authorizing your computer to play this purchase.
Note: The account name that appears is the one you used when purchasing the item and does not change if the account name (Apple ID) changes.
If you've authorized the Apple ID that is shown in the Summary tab, you can check the purchase history for that Apple ID from Store > View My Account. If your purchase history does not reflect the purchase of the items in your iTunes library, consider any other Apple ID you may have created, and authorize the computer for your additional Apple ID.
If you forgot the password to one of your accounts, you can recover it using Apple's password-recovery website.Remove the SC Info folderIf you're still unable to authorize your computer to play your purchases, you may be able to resolve your issue by removing the "SC Info" folder. To do so, follow these steps:
OS X
Quit iTunes and any other open applications until only Finder is open.
Choose Go > Go to Folder.
Type /Users/Shared/SC Info and click Go.
If Finder is not already set to column view, set it by choosing View > as Columns.
Select the SC Info folder and move it to the Trash by choosing File > Move to Trash.
Restart the computer and open iTunes.
Authorize your computer to play your purchases. Note: If you have multiple accounts you'll need to authorize your computer for each account. For more information on how to authorize your computer, see this article.
Last Modified: Dec 16, 2014
I hope this information helps ....
- Judy

I downloaded a song from i-tunes. It plays on my computer, but won't play on my i-phone. Any suggestions on how to fix this? Or how can I re-download the song without getting charged a second time. I could not find an option to "report a problem".

I downloaded a song from i-tunes. It plays on my computer, but won't play on my i-phone. Any suggestions on how to fix this? Or how can I re-download the song without getting charged a second time. I could not find an option to "report a problem".

I could not find an option to "report a problem".
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

Video with JWPlayer does load, but won't play and no error message (as plug-in needed) apear. What's the problem?

video's with JWPlayer start loading but won't play and stay black with a rolling wheel. The player is shown and even full screen can be activated.
There is no message for a missing plug-in.

Do you see an error message about this in the Web Console (Firefox/Tools > Web Developer;Command+Shift+K)?
Is there a shield or other extra icon on the left end of the location bar indicating that content is blocked?

I rented a movie through iTunes and it downloaded but won't play.

I rented a movie through iTunes and it downloaded but won't play. It is present in the videos app but doesn't load the picture for the movie. When I go to play it, it just opens and then closes. There is an iCloud icon that suggests the movie has not Been downloaded and when I click it it says that the movie has already been rented but not downloaded and that I need to go to downloads to manage it. It is not present in my iTunes download page however. And when I go to rent it again all I get is a watch button that directs me back to the videos app with no way to watch it.

Hi Refvoxa,
Thanks for visiting Apple Support Communities.
If you are not able to play or download a movie rental on your iPad, first restart your device:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
After your iPad restarts, try resuming the download again:
If your download was interrupted using your iPhone, iPad, or iPod touch
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the movie still does not appear in Downloads, and can't be played, I recommend reporting the issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Regards,
Jeremy

Music Syncs, but won't play

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