Must I also log fault with Vision if Internet is d...

Just a quick question if our internet is down again, should I log a fault with Vision as well.
The internet now has gone down 3 downs since the 24th July with each time being off for a considerable amount of time and after the outage today I've been looking at the T&C for Vision and noticed that it states they refund if loss of service affects VOD via the Vision box of which it currently is and you have 30 days to claim.

just an update - had a call about this and got multiple different answers, one minute getting a refund (even in an email it states will pass to CS for a refund) next minute i'm not. As I hadn't logged it at the time they hadn't any record of the fault, yet on their T&C's it states you can report an issue within 30 days of which I did.
Surely when someone reports a fault for their internet and they have other services via BT that rely on those services that it would be marked on the system.
So if anyone has BT Vision and your internet is down for a period of time thus affecting your service, report both issues to BT as it seems one department doesn't talk to the other department

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    Regds,
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    -----http://antivirus.comodo.com/antivirus.php
    -----http://free.avg.com
    -----http://www.avast.com/free-antivirus-download
    NOTE: If you choose to use an antivirus only program in conjunction with windows firewall, you must remove any other antivirus programs from your computer and restart the system BEFORE you install the new antivirus software or you WILL have problems with your system SPEED and FUNCTIONALITY. Do so by going to START then choose CONTROL PANEL then choose ADD OR REMOVE PROGRAMS in XP or PROGRAMS AND SETTINGS in Vista or Windows 7 then find you program in the list. Right click it and Choose UNINSTALL or REMOVE. Be sure to RESTART the system BEFORE you choose to install the new software.
    If NONE of the above has worked, then you very likely have a corrupted installation or your system may be comprimised by RootKIT or Trojan infection.
    Please download and complete a full scan with the tool below. REMOVE ANYTHING IT FINDS then restart the system and remove and reinstall firefox then attempt to open it again:
    http://support.kaspersky.com/viruses/avptool2010?level=2
    Good Luck to all. I hope that his has been helpful.
    Gill
    Senior Tech
    PC VICE
    -----www.pcvice.com

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