Muted Black Box

I hope someone can help with this. I've been having difficulties with the remote for ages. Sometimes it'll work and sometimes it won't without me being 1 ft away from box. It's a pain but I'm living with it.
However today it's really got it in for me. While trying to get one of the buttons to work, a mute symbol flashed up on the screen and I now have no sound. I can't get it to un-mute. It's definitely the box that's muted and not the tv. Any suggestions? I can manage with subtitles but my 5 year old is going to go bananas!

Hi Editsys,
Welcome to the forum.
The Vbox has no mute function so its definitely the TV that has been muted. Possibly via the Vision remote control though.
From your description it sounds as though your TV is interfering with the remote control signals. Good call by Keith. This is increasingly common, but easily solved.
TV Ambient light / Auto Dimming / Energy Saving Mode Overview
The Ambient light or auto dimming feature on some TVs is designed to enhance or dim the TV screen accordingly depending on room conditions. If the room or the picture produced is too bright, the TV will detect and dim the picture. If the room or picture is dull, the TV will automatically adjust and brighten the TV screen accordingly.
These Ambient light/Auto Dimming functions can cause your VBox to become unresponsive to remote control commands.
In most modern TV's (LCD, PLASMA) the Ambient light/Auto dimming function will be available and in most cases this feature can be turned off.
Additionally some flat panel TVs have an Energy Saving Mode that causes the backlight to be less bright for a period (up to 15 minutes) after switch-on. Use of this feature can also cause the BT Vision Remote control to be unable to control the Vbox. It is recommended that this feature be disabled, and that the screen brightness to be set to at least 70%.
If your Vision remote control doesn’t work for a period after TV switch-on, but then works fine then it is very likely that your TV has the Energy Saving / Eco mode enabled and this will need to be disabled by using your TV’s menu.
Steps to determine if you are affected by screen dimming features.
Switch TV on and select the correct channel for BT Vision
Using the navigation buttons on front of the BT Vision Box, View any freeview channel or On demand asset (Free asset)
Whilst the channel or asset is playing, using the BT Vision remote control press the 'BT Vision' button. (If a menu appears then you are not affected by a screen dimming feature. If still unresponsive continue to step 4)
Switch off TV
Using the BT Vision remote control, press the 'BT Vision' button.
Switch on the TV ensuring you are on the correct channel for BT Vision
If the BT Vision Menu has appeared, then you are affected by the screen dimming feature
Hope this helps
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

HELP - I just downloaded the update, and now all my keynote slide shows have ugly symbols (sort of a black box with an O in the middle) wherever I clicked 'return' to go down a bullet or to edit text. It does not let me delete these marks

this is what it looks like

Interesting, Have you tried selecting the text elements and then formatting them so that they are not bulleted? And then reformatting them with a different style bullet so you can see if the black boxes come back with a different style of bullet?
I just made a few small test lists with bullets in Keynote and I have no issues.

How can i scroll vertically without the little black box?

Hello,
I need to review alot of pdf documents with adobe reader 9.0 or acrobat pro, and i need to be able to move forward and backward fast alot using both the mouse wheel and the scroll bar. I'm having a problem with this.
When i click "show one page at a time"-button and I use the scroll bar in the right, reader doesnt scroll the through the pages, but instead shows an idiotic little black box on the right thats too small to see pretty much anything from.
If i use the "scroll through pages continuously"-button, the scroll bar works normally, but the mouse wheel works too slow.
Using the reader in either way feels like running with a ball and chain in my leg, and I do really believe im not the only one.
Despite of hours of searching, trial and error I've somehow managed to miss how to remove that black pop-up-thing and scroll normally, when using the "show one page at time".
Please tell me I can scroll normally with scroll bar while being able to move fast with the wheel, and how do I do it?

Thanks.
What i mean in brief:
In adobe reader you cannot live-scroll with the scroll bar when using the "show one page at a time" setting, but instead it shows a little thumbnail-window on the right. The other setting makes mouse wheel too slow to be useful.
A scroll bar that doesn't live-scroll is probably one of the most horrible "features" you can have in a program. Since it's in a program as common as adobe reader, im guessing there's alot of frustrated googling going on about it.No answers around though.

Help! I can't get rid of this little black box!

I ordered DSL service and tried to hook it up the other day, unsuccessfully. In the instructions it says that if you have problems to insert the disk provided. I told the lady I ordered from that I had a Mac and she said it would be no problem, but of course no where does it say that this disk is not usable on a Mac.
You get where this is going I'm sure, I put it in and followed what it said, including restarting the iMac as instructed. After the restart it will do the "bong" sound and I get the initial white screen with the grey apple, but I never get the little grey lines in a wheel shape. After a couple of minutes I get a litte black box about 2" wide and 1/4" tall across the top of the apple with little colored lines in it, and nothing else happens or works. I can't even get the disk drive to open or close without holding the button on the back, turning it off, and then holding the open button while I turn it back on with the button.
I have restarted using the hardware repair disk, all is fine. I restarted using Disk Warrier, all repaired, but still not working. I restarted using the 10.2 install disk and verified and repaired the disk and permissions, several were repaired, but still the black box. I tried holding the shift key at restart and still the box, and also tried holding the control and "s" key with no luck.
Of course AT&T knows nothing about the Mac and after talking for 1.5 hours to 5 different people and having a tech guy come and not know anything to help they tell me I have to call Apple to pay for help. I am so frustrated!!! Is there anyone out there with suggestions before I call and pay?
Many thanks,
Cassie

Hi Cassie:
Welcome to Apple discussions.
I have not used OS X 10.2.x for a long time, but I think you should consider and archive and install:
http://docs.info.apple.com/article.html?artnum=107120
An A&I will install a fresh OS X - hopefully eliminating whatever happened with the AT&T disk. You would, of course, have to update OS X to current levels for 10.2.
Barry
P.S. It also occurred to me that AT&T does not support OS X 10.2 - you might ask them that question.

Videos on youtube and bbc radio iplayer display a black box instead of the player box.

so yesterday morning i was using youtube and bbc iplayer fine and then last night they suddenly stopped working and i can't think of any reason why, i haven't updated or made any changes to anything in the last day. the pages load fine but where there was previoulsy the video or in the case of iplayer the picture with the controls on, there is now just a black box. i've tried uninstalling and reinstalling flash player but otherwise don't know what to do!
i've also tried using internet explorer and have the same problem with this. i've tried to update firefox but cant get it to work, although i imagine this won't help anyway since ive got the same problem in internet explorer.
Any help would be MUCH appreciated!

You can check for problems caused by a recent Flash 11.3 update and possibly downgrade to Flash 11.2 or 10.3.
*https://support.mozilla.org/kb/flash-113-doesnt-load-video-firefox
*http://forums.adobe.com/thread/1018071?tstart=0
*http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html

I have these black boxes surrounding things, e.g., there is a black box around the red "close" button on the upper left corner of this page. There is also an oblong black box

Hi - I'm not only having trouble waking up my MBP from sleep and having to restart repeatedly which is a pain in itself, but now when it restarted, I have these black boxes surrounding things, e.g., there is a black box around the red "close" button on the upper left corner of this page. There is also an oblong resizable black box sitting on top of anything. The content changes depending on the actions I take. Right now it says, "You are currently on a close button. To click this button, which closes the current window, press Control-Option-Space." Right now I'm open in Firefox, but it doesn't matter if only Finder is open, it's still there. I've tried closing all my applications and restarting and I also reset the PRAM. It won't go away. It's probably something simple, but I don't know how to get rid of it. Any suggestions are welcome.
Thanks,
Janet

Thanks so much. I saw this on "desktop strangeness" immediately after I posted and tried to retract my question. It worked perfectly. I'm not sure how VoiceOver got turned on unless something happened when I was trying to wake up the computer. I open the lid and it flashes whatever is open and then the screen goes black and I can't wake it up. Still looking for the resolution to this.

Smartform prints out Black boxes instead of Shade

Hello Experts,
I have developed some smartforms which have some boxes that are shaded with grey color for heading.
They work fine for some existing printers. But when i issue a print out on a new printer i
see that the shaded boxes are displayed as solid black boxes on the print out.
I also tried to print it in color but invain. Even the LOGO also got blacked out.
Can any one suggest me what to do.
Is it with my smartform or printer settings. Please advice.
Thanks
Dany

Hi
I don't know if u can't find out a solution.
All device output (printers) having the same divice type have the same behavior, i.e. printers having a different device type can give a different output, so if u'll correct the problem for a certain group of printers u could have a new problem for other group.
I think the best soltion is to use the printer used to test the smartforms
Max

PDF docs prints black boxes instead of my pictures, Printing with Reader works

I have one user running the most updated version of Adobe Acrobat 9 (v9.4.5 I believe it is) and when she opens a PDF document that has pictues you can see the pictures and make changes to the document as needed. However, when you go to print, all the images in the PDF document are all Black boxes.
Now if I open this same file in Adobe Reader (any version thus far has worked) the images are there and print preview and printing all work, the images print. It is just in Adobe Acrobat that I have black boxes.
I would really rather not uninstall / reinstall if it can be avoided.
thanks,
Willie IT

Are you still needing help? I came across this post and wanted to make sure that everything is now working for you with your printer and ePrint.
I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?

Why am I getting a black box in the corner of my screen saying in part, GCLI is an experiment to create a highly usable----?

This black box appears every time I start Firefox for the last several days. If I click on a blank spot, it disappears. It is annoying to say the least.

Open a new window or tab. In the address bar, type '''''about:config'''''.
If a warning screen comes up, press the '''''Be Careful''''' button.
This is where Firefox finds information it needs to run.
At the top of the screen is a search bar. Enter '''''browser.newtab.url'''''
and press enter. '''''browser.newtab.url'''''
tells Firefox what to show when a new tab is opened.
If you want, right click and select '''''Modify'''''. You can change the setting to;
'''about:home''' (Firefox default home page),
'''about:newtab''' (shows the sites most visited),
'''about:blank''' (a blank page),
or you can enter any '''web page''' or '''about: page''' you want.
The same instructions are used for the new window setting, listed as
'''''browser.startup.homepage'''''.

Can't boot - black box at apple

Hello,
I'm having trouble booting my ibook. I'm using 10.2.8. When I boot, I get past the gray screen, to the gray apple, and then after several seconds the gray apple gets partly covered by a black square. And it stays there.
It gets stuck there with the black box when I try safe mode, verbose mode, single user mode. So I haven't been able to try fsck. I have run disk utility and repaired permissions and verified the disk. I have reset the PRAM/NVRAM and the PMU and have replaced the mach_kernel. It seems my next step would be to reinstall the OS and I thought I'd ask here first.
I can boot off of an install CD and in OS 9.
This happened yesterday after updating apple software that apple recommended to update: a QT update and two ipod updates, one of which was from 06. I also installed yahoo messenger yesterday, and have deleted it, and its preferences. Obviously something in this combination wasn't a good idea.... When I rebooted after the updates were installed, I left the computer booting, and didn't come back to it for several hours. When I came back, I had the black box covering the gray apple.
Thank you for any help you can give me.
Peggy
ibook graphite G3 466 Mac OS X (10.2.x)

Thanks roam.
Yes, I have run disk utility and repaired permissions and verified the disk. I've done it three times. There was never anything to repair and the permissions are now okay.
It looks like reinstalling the system will be more complicated than I thought. I have the 10.2 upgrade CDs which, I read in Apple Support, don't do archive installs. I wanted to verify this, and went to install off the 10.2 upgrade CDs, and the install program said I couldn't install because the system on my hard drive was more recent. I guess this is the upgrade from 10.2 to 10.2.8. I have no disks for 10.2.8, and no memory of this upgrade. Might it have been one of the regular updates? And so I'd have no install disks. Why wouldn't the 10.2 disks just install 10.2 and then I could update to 10.2.8 again?
So, I'm not sure what to do to reinstall. And am still wondering if I have other alternatives....
Disk Warrior? Would it be worth the $100 to try? And it's website says that you can't install it onto a system with 10.2. But can I still repair 10.2 off the DiskWarrior disks? Can I make these disks from a download to a computer with OS 10.4?
Thanks for any help you can give me.
Peggy
ibook graphite G3 466 Mac OS X (10.2.x)

Creative Cloud installed but just a blank black box - can't access anything?

I have just started with CC - downloaded Desktop App but when I open it, it is just a black box with nothing in it?

Black Screen at Sign-in | Creative Cloud Desktop app
https://helpx.adobe.com/creative-cloud/kb/black-screen-sign-in-creative-cloud.html

How to read the whole name of a music title while scrolling down a list of titles? With the new iOs7 Music App there is no more black box showing the entire name!

How to read the whole name of a music title while scrolling down a list of titles? The old software-app had the function to click for a longer time on a titles beginning letters until a black box revealed the entire name. I miss this function especially for my classical music, because lots of pieces start with similar words. E.g.:
"Beethoven: Variations On "Ein Mädchen Oder Weibchen", Op. 66 - Var. 1"
"Beethoven: Variations On "Ein Mädchen Oder Weibchen", Op. 66 - Var. 2"
Scrolling in a list of title, I can't distinguish the titles, because just the first words are shown followed by: "...".
That's horrible!

Or you could include a width to your body style:
body {
background-image: url(Logo/sky1.jpg);
background-position: center center;
background-attachment: fixed;
width: 75%;}
It might work or not depending on your other color scheme.

HP laser jet printing has black boxes witers

I just bought a new HP Laser Jet Pro MFP M127fn printer. I have an old version of PrintMaster that I have used for years to print my business cards. When I try to use this program with the new printer, the words are all in white surrounded by a black box. A sort of negative print effect. If I can't solve this problem I'll have to return the printer since I use this software quite often. I'm hoping for a simple fix.
Thanks,
Norm

>> ... have to return the printer since I use this software quite often ...
But you might find that you have exactly the same problem with any replacement printer!
I'm not familiar with PrintMaster, so I don't know how integrated it is with modern (Windows?) printer drivers, or (especially with "an old version") if it doesn't use such drivers at all, but generates the print job directly.
If it does use modern drivers (i.e. a standard Print dialogue is exposed), then if you capture a sample (sanitised data) job (select the 'print to file' option in the Print dialogue), then analysis of the resultant .prn file might (but may not) yield some clues as to what is going on.
If the print job Page Description Language is PCL rather than PostScript, you can do the analysis using the PRN File Analyse tool in the PCL Paraphernalia application, available via http://www.pclparaphernalia.eu

How can I install Adobe flash player on my Mac using Safari OR Chrome? I have gone through every step on all of the help pages. The installation process always stops with the black box that briefly says, "Retrieving Install . . . ", then nothing.

I have followed every step in the various help pages I was directed to when troubleshooting the inability to install Adobe Flash Player on my Mac using either Safari or Chrome. Everything has failed. I always get the black box that says briefly, "Retrieving instal. . . " and then goes blank. When I close that window, I get the message, "Adobe Flash Player could not be installed." Then it gives some links to follow for troubleshooting. I have followed ALL of the links there and on other help pages, to no avail. I've run into problems installing Adobe before, but it's never been this bad. Would someone please develop another format besides Adobe? Trying to get help from Adobe feels a little like trying to find a building in New York City with no map or GPS. The time required is voluminous, the emotional energy a/k/a frustration is overwhelming, and long before I get anything resolved, I wish the earth would open up and swallow all things Adobe@. Absence that miraculous intervention, I have to figure out what to do next. Does anyone know? Anyone?

Same question, same answer: use the offline installer http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player_osx.dmg

Document name displayed in semi-opaque black box

I have an eMac with OS 10.3.9, and occasionally the name of a document I'm working with will show up on the screen and won't go away, even after the document is long closed.
It shows up in a small black "box" with white lettering that I can see through, but barely.
It's about 1/3 of the way up the screen and maybe 1/4 in from the left.
It doesn't slow the computer down at all, but it's very annoying because it covers what I'm working on, and it only goes away if I completely log off.
Any ideas? it's not an urgent problem, but I would like to fix it because it impedes my work. I do a lot of design work, and it's inconvenient to log off all the time because I have a small box covering my document.
Thanks,
Christy

Hi Christy,
What application you use when you working in that document?
* Is this maybe a auto-backup document that you setup in the application you work with?
** Can you select that document on the desktop an get info by holding down the command-i key?
Post back ...
Dimaxum

Muted Black Box

Similar Messages

Maybe you are looking for