MuVo 128 won't keep for

I have a MuVo 28 that is about 2 years old. It seems to have some kind of formatting problem. I reformat and then transfer tracks, but the tracks sound corrupt, with numerous blank spots and occasionally I can hear bits of old tracks. When I re-insert the player in the USB port, I get a message saying that it is not formatted.
I have tried everything that I found in the knowledge base and have re-instlled the software from the CD as well as tried the new drivers, etc.
Is it possible that the device simply cannot be formatted anymore?

Well, I decided to try (for the 3rd time) executing the firmware update program I downloaded from the Creative site, after inserting the device while holding the play button. I did everything the same as I had done before, but this time it worked and have listened to two tracks without problem.
I hope this will be a permanent solution.
Good luck!

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