Muvo N200 doesn´t play mp3 correct

Hi, im Pwpw, i have a MUVO n200 52mb
i have it since 4 month ago, and 2 monts ago it didn?t play mp3 correctly, the was a scratch sound while playing it, so i didn?t know what to do and i change the whole stuff.
Now the same problem, today i loaded some mp3 and the same problem, i dont know what to do, it only play correctly files loaded as wma, but i want to play my mp3 files, please tell me what to do, is this a firmware problem? what can i do? im new into this.
Send me your wise advise
Thank you

Yes. Reload the firmware.

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